TOEIC Listening Mock Test 9

Look at the picture. (A) A woman is handing a document to a man. (B) A man is typing on a laptop. (C) A woman is putting on a jacket. (D) A man is writing on a whiteboard.

Look at the picture. (A) She is packing a shipping box. (B) She is pointing at a catalog. (C) She is hanging a wall sign. (D) She is wiping a wooden counter.

Look at the picture. (A) He is wiping the reception desk. (B) He is packing a suitcase. (C) He is handing a card to a customer. (D) He is putting on a name tag.

Look at the picture. (A) A flight attendant is pushing a cart down the aisle. (B) Some boxes are being loaded into a delivery vehicle. (C) A ticket agent is scanning a boarding pass. (D) A traveler is retrieving some luggage from a conveyor belt.

Look at the picture. (A) He is working on a car engine. (B) He is washing the windshield of a vehicle. (C) He is driving a van out of a garage. (D) He is changing a tire on a wheel.

Look at the picture. (A) A woman is sealing a cardboard box with tape. (B) Supplies are being deposited into a large container. (C) A sign is being hung on the front of the table. (D) Some boxes are being loaded onto a delivery truck.

Where do I submit my job application? (A) At the human resources office. (B) By five o'clock on Friday. (C) Yes, it is a very long application.

When will the new catalog arrive? (A) At the main warehouse. (B) Early next Thursday morning. (C) Yes, we need a catalog.

Who is managing the front desk tonight? (A) Until ten o'clock tonight. (B) Behind the front desk. (C) Mr. Tomas is doing that.

What terminal does your flight depart from? (A) Terminal number two. (B) At three o'clock. (C) A very pleasant flight.

Did the technician fix the heating system? (A) Down in the basement. (B) Yes, it is working now. (C) He will fix my computer.

Why did you join the charity run? (A) It is about five kilometers. (B) No, I do not run very fast. (C) To raise money for the hospital.

Did you sign the new employment contract? (A) Yes, I signed it this morning. (B) At the human resources office. (C) No, the sign is on the wall.

How do I track my order? (A) It will arrive next Tuesday. (B) Use the link in your email. (C) Please order some more paper.

Where is the luggage storage room? (A) Until ten o'clock tomorrow morning. (B) I bought some new luggage. (C) Right behind the reception desk.

When will the delivery truck arrive? (A) In about twenty minutes. (B) At the side entrance. (C) To deliver the office supplies.

Who scheduled the annual safety inspection for the heating system? (A) At the beginning of next month. (B) The facilities manager took care of that. (C) A printed copy of the safety guidelines.

What are we collecting for the annual charity drive? (A) In the main lobby near the entrance. (B) No, I usually drive to the office. (C) Mainly gently used coats and jackets.

Why was Aisha's performance review postponed? (A) Her department manager is currently on business travel. (B) Yes, she received an excellent performance review. (C) In the conference room next to the elevator.

The shipment of catalogs has arrived, hasn't it? (A) No, they don't ship internationally. (B) Actually, it is scheduled for tomorrow. (C) At the warehouse down the street.

The suite has already been prepared for the guest, hasn't it? (A) Actually, it is a navy blue suit. (B) Right next to the front desk downstairs. (C) Yes, I just inspected the rooms myself.

Should we take the express train to the airport, or would a taxi be faster? (A) Traffic is usually very heavy at this hour. (B) To the international departures terminal, please. (C) The training schedule is on the website.

Should we service the air conditioner today, or can it wait until next week? (A) The service contract is currently being updated. (B) A few more days won't make a difference. (C) It was installed near the main entrance.

Did you sign up to help at the charity food drive this weekend? (A) No, I prefer to drive myself to the office. (B) In the main lobby next to the reception desk. (C) My manager added my name to the list.

The applicant for the designer position didn't submit any references. (A) I will send an email to request them. (B) At the main reception desk downstairs. (C) No, she doesn't design office websites.

The supplier increased their shipping fees again. (A) I already shipped the order to them. (B) We might have to find a new distributor. (C) To the main office in Chicago.

You booked a double room for our guests, didn't you? (A) They are waiting at the front desk downstairs. (B) Actually, the official guest list is double that size. (C) Yes, I reserved one with two queen beds.

Do you want me to book the express shuttle to the airport now, or should we wait to see if the regional flight gets delayed further? (A) Our supervisor said we need to be at the terminal by five regardless. (B) Actually, I already read that book during my last flight. (C) To the central terminal next to the car rental desks.

Haven't the technicians who were dispatched to service the main HVAC system on the third floor completed their maintenance work yet? (A) Yes, they provide excellent customer service to everyone in our main office. (B) Actually, they had to order a replacement part that won't arrive until Friday afternoon. (C) In the storage closet located right next to the elevator on the third floor.

Although we secured a larger venue for the charity gala, we haven't reached even half of our ticket sales goal yet. (A) In the grand ballroom downstairs. (B) Yes, the goal is to raise ten thousand dollars. (C) The promotional email is scheduled to go out this afternoon.

The regional manager expects us to finish the performance reviews before the marketing team goes on annual leave next week. (A) Well, Sofia offered to complete her department's files this afternoon. (B) Usually about three or four times every year. (C) No, the marketing campaign was highly successful last quarter.

A: Hello Ingrid, this is Rajiv from Apex Logistics. I'm calling about the invoice we received yesterday for our office cabinet order. B: Hi Rajiv! I hope everything arrived safely. Is there a problem with the billing details? A: The cabinets are perfect, but the invoice shows the full price. When I placed the order last week, I entered a ten-percent discount coupon from your catalog. B: Oh, I see. Let me look up your order in our database. Ah, yes, I see the coupon code was entered, but our system didn't apply it. It looks like a system glitch processed it at full price. A: I understand. Can you adjust the total for us? We'd like to pay this before the end of the month. B: Of course. I will manually apply the ten-percent discount right now and email you a revised invoice. You should receive it in a few minutes. A: That would be wonderful. Thank you for resolving this so quickly. [Q32] Why is Rajiv calling the woman?

(Shared with Q32.) [Q33] What does Ingrid say caused the problem?

(Shared with Q32.) [Q34] What will the woman do next?

A: Thanks for calling Horizon Event Rentals, Aisha. How can I help you with your reservation today? B: Hi, Tomas. I need to modify my rental order for the banquet next Saturday. Our guest list has increased, so we'll need twenty additional folding chairs. A: That's not a problem, we have plenty of those in stock. Did you also want to adjust the size of the outdoor canopy tent you reserved? B: Yes, actually. Can we upgrade to the extra-large tent? Since it might rain, I want to make sure everyone is covered. A: Let me check... unfortunately, all our extra-large tents are currently booked for that weekend. However, we could supply two medium tents instead and connect them. B: Oh, that sounds like a great alternative. Let's go with that. Will your team still be able to set everything up on Friday morning as planned? A: Absolutely. Our crew will arrive at nine o'clock on Friday to set up the tents and arrange the seating. I'll send you an updated invoice with the new total right away. [Q35] What is the main purpose of the conversation?

(Shared with Q35.) [Q36] What problem does Tomas mention?

(Shared with Q35.) [Q37] What does Tomas say his team will do on Friday?

B: Hello, I'm hoping you can help me. I scheduled an urgent package pickup here at the airport terminal branch, but I haven't received a delivery notification yet. My name is Mei-Ling. A: Hello, Mei-Ling. I can certainly look into that for you. Do you have the tracking number handy? B: Yes, it's TX-990. It is my passport with an expedited travel visa. My flight to Tokyo is tomorrow morning at eight o'clock, so I'm a bit anxious. A: Let's see... Ah, the system shows that the delivery truck was held up on the main expressway because of a traffic accident. It's still on its way to our airport office. B: That is worrying. Is there any way I can get it tonight? I really cannot board my flight tomorrow without that visa. A: Don't worry. The truck is scheduled to arrive here by five o'clock. Once we process the cargo, I can arrange for a local courier to bring it directly to your hotel this evening so you don't have to wait here at the airport. B: That would be wonderful, Tomas! I'm staying at the airport transit hotel just across the street. I will write down my room number for you. A: Perfect. I'll make sure it's delivered to the front desk there by eight tonight, and we will waive the express delivery fee due to the inconvenience. [Q38] What is the main purpose of the woman's visit?

(Shared with Q38.) [Q39] Why is the delivery delayed?

(Shared with Q38.) [Q40] What does the man offer to do for the woman?

A: Hi Aisha, I'm calling from the third floor. The heating system in our office area seems to be making a very loud rattling noise, and it's getting quite cold here. B: Oh, thanks for letting me know, Diego. I actually received a similar report from the second floor earlier today. Our HVAC technician is currently on-site inspecting the main boiler. A: That's good to hear. Do you think it will be fixed before the client meeting at two o'clock? We are hosting the regional directors in our conference room. B: The technician estimated it would take about an hour to replace the worn-out belt. But just in case, I can reserve the training room on the fifth floor for your meeting. The heating there is on a separate system and works fine. A: That would be wonderful, thank you. I'll let the team know to head upstairs instead. B: No problem. I'll send you the digital key code for that room right away. [Q41] What problem does the man report?

(Shared with Q41.) [Q42] Why is the man concerned about the timing?

(Shared with Q41.) [Q43] What does the woman offer to do?

A: Sofia, have you finished creating the schedule for Ingrid's retirement celebration next Friday? B: Yes, Tomas. I just sent the final layout to the printing office. But we still need to finalize the food menu. Has the caterer gotten back to you? A: Not yet, but I'll call them right after this to make sure they can prepare meals for forty guests. By the way, where should we set up the table for the presents? B: Let's put it right next to the entrance of the main hall. That way, guests can drop off their gifts as soon as they walk in. A: That makes sense. Also, we must ensure the sound system is set up by three o'clock so the speeches can begin on time. B: Don't worry, I'll contact the IT department to assist us with the audio setup right after lunch. [Q44] What event are the speakers planning?

(Shared with Q44.) [Q45] What does the man say he will do next?

(Shared with Q44.) [Q46] Why does the man want the sound system ready by three o'clock?

A: Tomas, do you have a minute? I wanted to talk to you about the new designer, Clara, who is starting in our department next Monday. B: Sure, Aisha. Is everything ready for her onboarding? I know we wanted to set up her workstation this week. A: Yes, IT is handling the computer setup. Actually, I was hoping you could act as her mentor for her first two weeks to help her get settled. B: I'd love to, but I'm currently leading the redesign for the spring catalog. My schedule is extremely tight right now. A: I understand. What if I ask Mei-Ling to take over your weekly website maintenance tasks for this month? That should free up several hours for you. B: That would make a huge difference. If Mei-Ling can cover those updates, I'll have plenty of time to guide Clara. A: Great! I'll speak with Mei-Ling today and then email you the onboarding checklist. [Q47] What is the main topic of the conversation?

(Shared with Q47.) [Q48] Why is Tomas initially hesitant?

(Shared with Q47.) [Q49] What does Aisha offer to do?

A: Hello, this is Carmen from Vista Electronics. I'm calling about invoice number 405. We received our shipment of tablet cases yesterday, but the billing amount doesn't seem to reflect the promotional discount we submitted. B: Hi, Carmen. Let me pull up your account. Ah, yes, I see the order for the tablet cases here. It looks like the ten percent discount wasn't applied because the coupon code had expired the day before the order was finalized. A: Oh, really? The catalog we received said the code was valid until the end of the month. We placed the order on the twenty-eighth. B: Let me check that catalog. Oh, you're right. There was a printing error in that edition. I'm sorry about the confusion. Let me adjust that for you right away. A: Thank you. I appreciate your help with this. We order from you regularly, so we'd like to get this settled before our accounting department processes the payment next week. B: Of course. I will email you a revised invoice with the correct total within the hour. Please disregard the first one. [Q50] Why is the woman calling?

(Shared with Q50.) [Q51] According to the man, what caused the problem?

(Shared with Q50.) [Q52] What does the man promise to do?

A: Hello, this is Lena from Crestline Catering. I placed an order last week for fifty folding chairs and ten round tables for an event next Tuesday. B: Hi, Lena. This is Diego from Peak Party Rentals. Yes, I have your order right here in our system. How can I help you today? A: The client just contacted me to say their guest list has grown. Is it possible to add twenty more chairs and four more tables to our delivery? B: Let me check our inventory system... Yes, we have those extra items available. I'll update your invoice now and email you the revised total. A: That's great! Also, could you make sure the delivery truck arrives before 9:00 A.M.? We need to set everything up before the decorators arrive. B: I'll make a note of that on our schedule. Just a reminder, there is normally a small fee for guaranteed morning delivery, but I will waive it this time as a thank you for your continued business. A: I really appreciate that, Diego. I'll look out for your email and process the payment right away. [Q53] Why is the woman calling?

(Shared with Q53.) [Q54] What does the man offer to do?

(Shared with Q53.) [Q55] What does the woman say she will do next?

A: Excuse me, I need to get to the airport for my noon flight to Brussels, but my taxi driver dropped me off here because the main expressway is completely blocked by an accident. B: Yes, we've been hearing reports about that. Fortunately, our express trains bypass that area entirely. Let's look at the departure board here. The ten-fifteen train, Line 101, is currently delayed by thirty minutes due to track maintenance. A: Oh, that's cutting it too close. The airline told me that check-in closes forty-five minutes before departure, and I still have to drop off my heavy luggage. B: In that case, you should take the next service that is running on schedule. That one will get you to the airport terminal in under twenty minutes. A: I guess I don't have to reschedule my presentation after all. I was so worried I'd miss the opening session of the logistics conference. B: You'll definitely make it. Just purchase a standard ticket from the blue kiosk behind you, and then head down to platform three immediately. [Q56] Why is the man at the train station?

(Shared with Q56.) [Q57] Look at the graphic. Which train will the man most likely board?

(Shared with Q56.) [Q58] Why does the man say, "I guess I don't have to reschedule my presentation after all"?

A: Welcome back to Corporate Facilities Monthly. Today we are joined by Rajiv, the lead engineer who directed the recent HVAC system upgrade at our headquarters. Rajiv, thank you for taking the time to speak with us today. B: Thanks for having me, Carmen. It was a complex project, especially since we had to minimize disruptions for the hundreds of employees working in the tower while we replaced the main chiller units on the roof. A: Right, and I heard your team had to work around some outdated structural documentation during the installation process? B: Let's just say the original building schematics from forty years ago left a lot to the imagination. A: I see. Well, despite those hurdles, you managed to finish the installation. How is the new system performing so far? B: Incredibly well. We've already observed a twenty-five percent reduction in utility costs, and the automated sensors allow my team to adjust temperatures remotely, meaning we can address employee comfort complaints almost instantly. [Q59] What is the main topic of the interview?

(Shared with Q59.) [Q60] Why does the man say, "the original building schematics from forty years ago left a lot to the imagination"?

(Shared with Q59.) [Q61] According to the man, what is one benefit of the new system?

A: Lukas, did you see the vintage motorcycle that was just donated for our charity auction? It's incredible, but it's much larger than we anticipated. B: I did. It's a fantastic addition, but we can't display it in the main lobby as planned. The building supervisor said it blocks the emergency exit path. A: Can we move it to the courtyard instead? It's spacious and has great lighting. B: The forecast is calling for heavy rain starting at five. A: Oh, I forgot about the weather. Well, we could rearrange the registration tables in the west wing. If we push them against the wall, we'll free up enough indoor space. B: That would work, but we'll need extra hands to move those heavy wooden tables. I'll get in touch with the facility staff to see if they can assist us right away. A: Great. While you do that, I'll update the event floor plan on our website so the bidders know where to go. [Q62] What event are the speakers organizing?

(Shared with Q62.) [Q63] Why does Lukas say, "The forecast is calling for heavy rain starting at five"?

(Shared with Q62.) [Q64] What does Lukas plan to do next?

A: Tomas, I've been reviewing the internal applications for the senior designer position in my department, and your performance evaluations are excellent. B: Thank you, Aisha. I'm really hoping to transition into that role. I believe my three years with the marketing team have prepared me well. A: I agree. However, when I opened your application folder on the HR portal, your updated design portfolio wasn't attached. The hiring committee can't move forward without seeing those samples. B: Oh, I'm sorry about that. The IT department migrated our servers yesterday. I couldn't access my archived project folders before the application deadline closed last night. A: Ah, that explains it. Several other applicants mentioned having technical issues too. Look, if you can email the PDF portfolio directly to me, I'll manually upload it to your file. But I absolutely must have it before I leave today, as we are meeting first thing tomorrow. B: That's a huge relief. I actually have a backup copy saved on my local drive here, so I can send that over to you right away. [Q65] What position is Tomas applying for?

(Shared with Q65.) [Q66] Why does Tomas say, "The IT department migrated our servers yesterday"?

(Shared with Q65.) [Q67] What does Aisha ask Tomas to do?

A: Ingrid, I'm calling about the invoice for our latest shipment of shipping cartons. I noticed we were billed ten percent more per unit than the rate listed in your spring catalog. B: Ah, yes, Rajiv. I apologize for the confusion, but our raw material costs went up last month, so we had to adjust our pricing. We sent out an email notification about the update to all our active accounts three weeks ago. A: Our budget for packaging was finalized based on the catalog rates. B: I understand your situation. Since you've been a loyal client, I can apply a one-time discount to match the catalog price for this specific invoice, but future orders will have to be at the new rate. A: That would be incredibly helpful, thank you. I'll make sure to update our procurement records today so there won't be any surprises next time. [Q68] Why is the man calling the woman?

(Shared with Q68.) [Q69] Why does the man say, "Our budget for packaging was finalized based on the catalog rates"?

(Shared with Q68.) [Q70] What does the woman agree to do?

Hello, this is Carmen from Vista Event Rentals calling for Mr. Patel. I am calling to confirm your order for the banquet tables and chairs for this Saturday's reception at the Grand Ballroom. Currently, we have you scheduled for a delivery at nine o'clock in the morning. However, we have another large delivery in that area earlier, so we were wondering if we could drop off your items at eight o'clock instead. If this earlier time works for you, please let me know by five o'clock today so I can update our driver's schedule. You can reach me at my direct office number. Thank you, and we look forward to working with you. [Q71] Why is Carmen calling?

(Shared with Q71.) [Q72] What is being rented?

(Shared with Q71.) [Q73] What does the speaker ask the listener to do by five o'clock?

Thank you for calling the Metro Airport Shuttle automated information line. Please be advised that due to scheduled road maintenance on the North Expressway starting this Friday, our departures will temporarily leave twenty minutes earlier than the regular timetable. This adjustment ensures all passengers arrive at the international terminal with sufficient time for check-in and security screening. To reserve a seat on a shuttle or to check the revised schedule, please visit our website at www.metroshuttle.com. For group bookings of ten or more people, press three now to speak with our coordinator, Tomas. Thank you for choosing Metro Airport Shuttle, and have a safe trip. [Q74] What is the main purpose of the recorded message?

(Shared with Q74.) [Q75] Why is the modification being made?

(Shared with Q74.) [Q76] Who is instructed to press three?

Good morning, team, and welcome to today's shift briefing. Today, our main focus is servicing the central air conditioning units in the West Tower. Several tenants on the fourth floor have reported that their offices are too warm, so we need to inspect the coolant levels and check for any leaks in the main line. Before you head over there, please stop by the supply room to pick up the new digital pressure gauges we received yesterday. They are much more accurate than our old ones and should make the troubleshooting process a lot faster. Finally, remember to log your findings on the digital maintenance portal before you take your lunch break at noon. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] What problem was reported in the West Tower?

(Shared with Q77.) [Q79] What are the listeners instructed to do before starting their work?

Good morning, everyone. Before we begin our weekly status updates, I want to share some exciting news about our annual winter clothing drive, which starts next Monday. This year, we are partnering with the local community center to collect coats, scarves, and gloves for families in need. The collection bins will be placed in the lobby near the main entrance, so please drop off your donations there by December fifteenth. Also, as a reminder, the department that gathers the most items will receive a free catered lunch, courtesy of the company. Let's work together to make this our most successful charity event yet. Now, let's hear from Aisha for the department updates. [Q80] What is the speaker mainly announcing?

(Shared with Q80.) [Q81] Where should the donated items be placed?

(Shared with Q80.) [Q82] What prize is being offered to the winning department?

Attention, all staff. The Human Resources department is pleased to announce a new internal career opportunity. We are currently seeking candidates for the position of Senior Designer within our design department. This role involves leading our upcoming digital media campaigns and coordinating with the marketing team. If you have at least two years of experience in our company and are interested in this promotion, please submit your updated resume and a brief cover letter through the employee portal. All applications must be received by five p.m. this Friday. Interviews will be scheduled for next week. Thank you for your time, and we look forward to hearing from you. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] According to the speaker, what is a requirement for the position?

(Shared with Q83.) [Q85] What are interested employees asked to do by Friday?

Are you tired of dealing with outdated home appliances that frequently break down? This week, Vertex Electronics is hosting our annual Upgrade Event to help you modernize your kitchen. Just bring in any old, working or non-working appliance to our store, and you will receive a twenty percent discount on any new, energy-efficient model. Even better, every purchase made during this event includes a complimentary three-year warranty that covers all repair costs. Stop by our main showroom today or visit our website to browse our updated product catalog. Don't wait, as this special promotion ends this Sunday! [Q86] What is being advertised?

(Shared with Q86.) [Q87] According to the speaker, what can customers receive by bringing in an old appliance?

(Shared with Q86.) [Q88] What benefit is offered for purchases made this week?

Welcome to the Grand Plaza Hotel's event services department, and thank you for joining our facility tour today. I am delighted to show you our newly expanded banquet hall and our state-of-the-art rental equipment. As we walk through, you will see several table arrangements already set up, which can be easily customized for any banquet or corporate dinner. Please take note of our advanced sound systems and projection screens, which are all included in our standard rental package. Following the tour, we will gather in the dining room where our culinary team has prepared a selection of complimentary appetizers. Before we begin our walk, please ensure you have picked up a pricing catalog from the reception desk. [Q89] What is the main purpose of the talk?

(Shared with Q89.) [Q90] What is included in the standard rental package?

(Shared with Q89.) [Q91] What are the listeners instructed to do before the tour starts?

Welcome back to Business Travel Today; I'm your host Tariq. Our top story for logistics professionals this week is the long-awaited launch of the Metro Express link, which connects the downtown financial district directly to Terminal 3 at the international airport. While city planners originally promised that the train would run every ten minutes, operators have just announced a modified schedule due to ongoing track maintenance. The first train doesn't leave until eight AM. Because of this, business travelers with early morning flights will still need to rely on shuttle buses or taxis for the next two weeks. To help you plan your next departure, we've uploaded a revised transit guide to our website. Next up, we'll talk to Carmen, a logistics analyst, about how these transit delays are affecting local courier services. [Q92] What is the main topic of the broadcast?

(Shared with Q92.) [Q93] What does the speaker mean when he says, "The first train doesn't leave until eight AM"?

(Shared with Q92.) [Q94] What does the speaker suggest that listeners do?

Hello, this is Hassan from Apex Climate Solutions. I'm calling for Ms. Chen regarding the routine maintenance we scheduled for your office building's heating system tomorrow morning. Unfortunately, the specialized replacement filters we ordered for your specific ventilation unit haven't arrived at our warehouse yet. Because of this delay, our technicians won't be able to complete the full servicing as planned. I know you've been having some draft issues on the third floor, so we really want to get this right the first time. I'm wondering if we could push our appointment back to Thursday afternoon instead. Please let me know if that works, or if we need to find another time next week. [Q95] Why is the speaker calling?

(Shared with Q95.) [Q96] What is the main cause of the delay?

(Shared with Q95.) [Q97] What does the speaker mean when he says, "we really want to get this right the first time"?

Thank you for calling the automated information line for the upcoming corporate charity drive. Registration for our five-kilometer run is now fully booked, but you can still sign up to volunteer at the water stations or make a direct financial contribution. Please note that due to forecasted rain, the outdoor run has been rescheduled to next Saturday, while the indoor appreciation dinner will proceed this Friday evening as planned. Additionally, for those contributing at our entry-level tier, we ran out of the standard items. Therefore, we will be automatically upgrading those contributors to the next tier's thank-you gift at no extra charge. To make a donation or adjust your existing registration, please remain on the line to speak with a committee representative. [Q98] What is the main purpose of the message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "we ran out of the standard items"?

(Shared with Q98.) [Q100] Look at the graphic. Which thank-you gift will a donor who contributes $35 receive?