TOEIC Listening Mock Test 1

Look at the picture. (A) A woman is handing a card to a man. (B) A man is writing on a whiteboard. (C) A woman is typing on a keyboard. (D) A man is putting on a safety helmet.

Look at the picture. (A) A worker is opening a delivery truck. (B) A worker is scanning a cardboard box. (C) A worker is writing on a paper invoice. (D) A worker is cleaning the service counter.

Look at the picture. (A) He is sweeping the kitchen floor. (B) He is washing some dishes. (C) He is putting a plate on a table. (D) He is writing on a notepad.

Look at the picture. (A) A passenger is boarding an airplane. (B) Some packages are being loaded into a truck. (C) A computer monitor is being mounted on a wall. (D) A piece of luggage is being placed on a scale.

Look at the picture. (A) He is repairing an air conditioner. (B) He is painting the ladder. (C) He is cleaning the floor. (D) He is writing on a wall.

Look at the picture. (A) Some instruments are being polished by the workers. (B) Some musicians are playing on an outdoor stage. (C) A performer is adjusting a microphone stand on the stage. (D) The audience members are exiting the performance area.

Where should I submit my job application? (A) To the human resources department. (B) For a marketing assistant job. (C) By five o'clock this afternoon.

When will the new catalog arrive? (A) At the main office. (B) Late next Tuesday. (C) For the new catalog.

Who is taking the dinner reservations? (A) At the main entrance. (B) I had a wonderful dinner. (C) Our restaurant manager, Aisha.

What gate does our flight leave from? (A) From gate fifteen. (B) At three o'clock. (C) Yes, a direct flight.

Did you call the technician to fix the heater? (A) No, it is a very modern heater. (B) Yes, she will arrive this afternoon. (C) In the main office.

Why are we hosting the retirement party? (A) At the retirement center. (B) Our department manager, Tomas. (C) To celebrate Sofia's long career.

Have you signed the contract for the new job? (A) Yes, I signed it yesterday. (B) In the main office. (C) The sign is on the door.

How can I track my order? (A) At the main warehouse. (B) Use the number in your email. (C) I will order the blue one.

Where can I leave my luggage? (A) Yes, you can leave now. (B) At two o'clock this afternoon. (C) At the front desk.

When is the next bus to the airport? (A) In fifteen minutes. (B) At the main terminal. (C) For the bus driver.

Who is scheduled to inspect the heating system today? (A) Yes, it gets cold in the winter. (B) Mr. Rajiv from the maintenance firm. (C) To inspect the broken thermostat.

What did you purchase for the retirement celebration? (A) In the main banquet hall upstairs. (B) I plan to retire next month. (C) A signed card and some gift certificates.

Why are we hiring another assistant for the design team? (A) Because our project workload has doubled. (B) In the human resources office. (C) No, I didn't design those brochures.

This invoice includes the shipping discount, doesn't it? (A) To the accounting department upstairs. (B) Yes, I deducted it from the total. (C) No, we don't have that shipping box.

The catering company delivered the extra tables, didn't they? (A) No, please put them on the table. (B) At around seven o'clock last night. (C) Yes, I saw them by the back entrance.

Should we take the express train to the airport, or would you prefer to call a taxi? (A) The train is much faster during rush hour. (B) At terminal two, next to the gate. (C) Actually, I already sent the training schedule.

Do you want to fix the heating system yourself, or would you prefer to call a technician? (A) About twice a year. (B) I think it's safer to hire a specialist. (C) Yes, the heating system is very old.

Have you submitted your donation for the holiday charity drive yet? (A) At the community center down the street. (B) Yes, it was a very relaxing holiday. (C) I dropped off a box of books this morning.

We need someone to conduct the office tour for the new recruits tomorrow. (A) I can free up my morning schedule. (B) At nine o'clock in the main lobby. (C) Actually, I haven't toured the building yet.

The supplier said this discount coupon expired yesterday. (A) It was about fifteen percent off. (B) But we just received the offer today. (C) Yes, they are our main supplier.

The catering company already delivered the extra tables, didn't they? (A) To the conference room on the second floor. (B) A table for four near the window, please. (C) Actually, they're already set up in the dining hall.

Are we going to ship these urgent customs documents via the overnight courier, or should I arrange for a local messenger to deliver them directly? (A) The client needs them immediately, so please call the local agency. (B) To the central office near the main customs gate. (C) Yes, the courier is scheduled to ship them tomorrow.

Haven't you already looked into getting the ventilation system serviced before the summer heat wave hits? (A) Yes, the service at that restaurant was exceptional. (B) I scheduled an inspection, but the earliest opening they had was next Thursday. (C) By calling the hotline printed on the back of the unit.

I'm worried we won't bring in enough donations for the charity drive unless we extend the deadline. (A) I can show you where to donate your old office furniture. (B) Usually, we set it for the first week of October. (C) Actually, a major sponsor just offered to match whatever we raise.

Since we are short-staffed this month, we might have to push back the mid-year performance reviews. (A) But the board needs those evaluations before they approve the promotions. (B) I read a very favorable review of our new product online yesterday. (C) Right after the marketing director finishes presenting the annual budget.

A: Hi Tomas, this is Aisha from Apex Consulting. I'm calling about the invoice we received yesterday for our bulk paper order. B: Hi Aisha. Is there an issue with the delivery, or was something missing from the shipment? A: No, the delivery was fine. However, the unit price listed on the invoice is ten percent higher than the price in your current spring catalog. B: Ah, I see. Our manufacturing costs went up, so our supplier raised prices across all paper products last month. The catalog you have might be slightly outdated. A: But we submitted our purchase order before the new price list was sent out. We were expecting the original rate. B: You're absolutely right. Since your order was placed before the change took effect, I will issue a revised invoice with the discount. I'll email it to you by this afternoon. A: Thank you, Tomas. I appreciate your help with this. B: No problem at all. I'll also make sure a copy of our updated catalog is sent to your office. [Q32] What is the main purpose of the phone call?

(Shared with Q32.) [Q33] According to Tomas, why did the prices change?

(Shared with Q32.) [Q34] What does Tomas promise to do?

A: Welcome to the Grand Plaza Hotel. How can I help you today? B: Hello, my name is Carmen Lopez. I have a reservation for a deluxe queen room. A: Let me check that for you, Ms. Lopez... Ah, yes, I see it. However, the previous guest checked out late, so our housekeeping staff is still preparing the room. B: Oh, I see. My business meeting starts in two hours, and I was hoping to freshen up first. A: I understand, and I apologize for the inconvenience. It should be ready in about thirty minutes. In the meantime, we can keep your bags here, and here is a voucher for a complimentary beverage at our lobby café. B: That is very kind. I'll head over to the café now. Can you notify me when the room is ready? A: Certainly. I'll walk over and find you in the café as soon as the keys are ready. [Q35] Why is the room not ready for the woman?

(Shared with Q35.) [Q36] What does the man offer to the woman?

(Shared with Q35.) [Q37] What does the man say he will do when the room is prepared?

A: Thank you for calling Airport Express Shuttle. This is Sofia speaking. How can I help you today? B: Hello, Sofia. My name is Diego. I booked a shuttle to the international airport for two o'clock this afternoon, but I need to change it. A: Certainly, Diego. I can help with that. May I ask why you need to adjust your departure time? B: Yes, I just received an email saying my flight to Tokyo is delayed by three hours because of bad weather. So, I'd like to take a later shuttle. A: I see. We have another shuttle leaving your hotel at five o'clock instead. Would that work for you? B: That's perfect. That will still give me plenty of time to check in. Will I have to pay an extra fee to change my booking? A: No, there is no fee for changes made more than two hours in advance. I'll update your booking now and email you the new ticket. B: Thank you so much for your help, Sofia. I appreciate it. [Q38] Why is Diego calling the shuttle service?

(Shared with Q38.) [Q39] What problem does Diego mention?

(Shared with Q38.) [Q40] What will Sofia send to Diego?

A: Diego, thanks for coming so quickly. The temperature on the third floor is still very uneven. B: I checked the main control unit, Aisha. It turns out one of the air filters was completely blocked, which was restricting the airflow. A: Ah, that makes sense. We haven't had that system serviced since last autumn. Is it working properly now? B: Yes, I replaced the filter and tested the output. However, I highly recommend scheduling a full system inspection before the summer starts. A: Good idea. I'll check our facility budget first to see if we can book that for next month. B: Great. I will write up the service report now and email it to your office by this afternoon. [Q41] What problem does Diego identify?

(Shared with Q41.) [Q42] What does Diego recommend doing?

(Shared with Q41.) [Q43] What will Aisha do next?

A: Tomas, how are the preparations going for the charity race next Saturday? B: We have over fifty employees signed up to participate, Aisha! But I'm still trying to find a catering service to provide the lunch afterward. A: Oh, have you tried the company that served food at our retirement dinner last month? B: I did call them, but they are fully booked this weekend. I might have to just order simple sandwiches from the local deli instead. A: That is an option, but let me check with my brother first. He owns a mobile food truck and might be available to park by the finish line. B: That would be fantastic! If he can do it, I will update the event schedule and let everyone know. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] What is the man's problem?

(Shared with Q44.) [Q46] What does the woman offer to do?

A: Hassan, have you had a chance to set up the desk for our new marketing assistant, Clara? She starts next Monday. B: Yes, Lena. I've placed the laptop and monitor on her desk. But I still need to request her security access badge from the administration office. A: Okay, great. I can contact the security office to expedite that process. By the way, who will be conducting her software training on Tuesday? B: Actually, I was planning to do it, but I have a client meeting all morning. Could we move it to Wednesday afternoon instead? A: That should work. I'll update her orientation schedule and email her the revised version today. B: Perfect. I'll also make sure the user manuals are printed out and ready on her desk by then. [Q47] What is the main topic of the conversation?

(Shared with Q47.) [Q48] What does Lena offer to do?

(Shared with Q47.) [Q49] Why does Hassan ask to reschedule the training?

B: Hello, Aisha. This is Lukas from the logistics department. I'm looking at the invoice you sent yesterday for the new office chairs, and I noticed that the ten percent volume discount we discussed wasn't applied. A: Oh, let me pull up your account, Lukas. Yes, I see the order here. I apologize for that oversight. Our billing system didn't automatically register the coupon code you provided. B: I see. We really need to get this approved by our finance director today so we can issue the payment. Is it possible to get a revised invoice sent over this morning? A: Absolutely. I can manually apply the discount and email the updated invoice to you in about ten minutes. Will that work? B: That would be perfect. Also, when are the chairs scheduled to arrive at our warehouse? Our team needs to clear some space for them. A: They are currently scheduled for delivery this Thursday morning. I'll make sure the delivery driver calls you an hour before they arrive. [Q50] Why is Lukas calling Aisha?

(Shared with Q50.) [Q51] What does Aisha offer to do?

(Shared with Q50.) [Q52] What will happen on Thursday morning?

A: Good morning, Oak River Bistro. This is Aisha speaking. How can I help you? B: Hello, Aisha. My name is Tomas. I have a dinner reservation for next Thursday under the name 'Apex Logistics', but our group size has increased from ten to fifteen people. A: I see. Let me check our booking system... Yes, I see your reservation. Unfortunately, our main dining area tables only seat up to twelve. However, we do have our private banquet room available that evening. B: That sounds perfect. Since this is a business dinner, we also need a projector and screen to show a short presentation. Is that equipment available in that room? A: Yes, the private room is fully equipped with a digital projector and a drop-down screen at no extra charge. I'll just need to update your booking details and send you a revised confirmation email. B: Thank you so much. Please send it to my office address, and I'll review it today. [Q53] Why is Tomas calling the restaurant?

(Shared with Q53.) [Q54] What problem does Aisha point out?

(Shared with Q53.) [Q55] What will the restaurant provide at no additional cost?

A: Hello, Lena. I was told at the check-in counter that because of the aircraft downsize, my exhibition crates can't go on my flight to Brussels. They suggested I ship them through your express service instead. B: I see the issue, Tariq. Let me look at our flight schedules for cargo. Since your passenger flight leaves in an hour, we can't get them on that one, but we have several overnight courier options that will deliver directly to your hotel. A: My presentation starts at nine tomorrow morning. B: In that case, we should avoid the standard services. Looking at our rate sheet, the first two options won't get there in time. But if we use the third service listed here, it is guaranteed to arrive before your session begins. However, it does carry a premium charge. A: That's fine, my company will cover any additional shipping fees. I just need to fill out the customs declaration form. Can you help me with the itemized description section? B: Of course. Just list the promotional brochures and product samples, and make sure to note that they are for exhibition purposes only so they won't be subject to import duties. [Q56] Why are the crates being shipped separately?

(Shared with Q56.) [Q57] Why does Tariq say, "My presentation starts at nine tomorrow morning"?

(Shared with Q56.) [Q58] Look at the graphic. Which shipping option will the speakers most likely choose?

A: Tariq, thanks for coming out so quickly. The ventilation system in building three has been making a loud rattling sound since yesterday morning, and the temperature is starting to rise. B: I took a look at the diagnostic panel. The primary compressor is overheating because the intake valve is clogged with debris. I can clear it out, but the seals are also quite worn. A: We have a major client tour scheduled in that building tomorrow afternoon. B: Well, Yuki, I have the replacement seals in my service van, but it'll take about three hours to pull the unit apart and fit them. I'll need to turn off the power to the entire wing while I work. A: That's fine, the staff in that wing are working remotely today anyway. Let's go ahead with the full repair so we don't risk another breakdown tomorrow. B: Sounds good. I'll get my tools from the truck and set up the safety barriers before I shut down the power. [Q59] What problem are the speakers discussing?

(Shared with Q59.) [Q60] Why does Yuki say, "We have a major client tour scheduled in that building tomorrow afternoon"?

(Shared with Q59.) [Q61] What does Tariq say he will do next?

A: Lukas, I just spoke with the kitchen manager for our charity gala tonight, and she mentioned that the preparation for the main course is running about forty-five minutes behind. B: Oh, that's going to throw off our timeline. The keynote speaker has a late flight and absolutely has to leave by eight-thirty, so we can't delay the presentations. A: What if we swap the award ceremony with the dinner? That way, we can do the presentations first, right after the bidding closes, and serve the meal afterward. B: That’s a relief. That gives the caterers the extra time they need, and our speaker won't have to rush off before the ceremony finishes. A: Exactly. I’ll update the event program on our website immediately so the attendees can see the new timeline on their phones. B: Thanks, Aisha. Meanwhile, I’ll head over to the main hall to let the AV team know about the change in the order of events. [Q62] What problem are the speakers discussing?

(Shared with Q62.) [Q63] Why does the man say, "That’s a relief"?

(Shared with Q62.) [Q64] Look at the graphic. Which event will now begin at 7:00 PM?

A: Tomas, thanks for volunteering to be an onboarding buddy next week. I know the design department is extremely busy preparing for the autumn product launch. B: Yes, we are, but I remember how overwhelming my first week here was, so I really wanted to help out. Though, looking at this assignment sheet, I see my assigned partner is starting two days earlier than we originally discussed. A: Ah, yes. The department manager requested her early arrival so she could attend the initial design kickoff meeting. I realize that overlaps with your regular tasks. B: It does. I want to make sure she gets a proper introduction to our systems, but I have a major client presentation on Wednesday afternoon. I can't be in two places at once. A: Don't worry about that. I'll contact Sofia to see if she can cover your regular design tasks on Wednesday so you can focus entirely on the new hire. B: That would be a huge relief. Thank you, Aisha. I'll make sure to review the onboarding checklist you sent over yesterday before she arrives. [Q65] Look at the graphic. Which new hire is Tomas assigned to assist?

(Shared with Q65.) [Q66] Why does the man say, "I can't be in two places at once"?

(Shared with Q65.) [Q67] What does the woman say she will do next?

A: Lukas, did you see the invoice from our office furniture supplier? The total charge for those ergonomic chairs we ordered last week is higher than we anticipated. B: Really? I thought we qualified for a higher discount level because we purchased exactly fifty units for the branch expansion. A: That's what I assumed too, but looking at the invoice, they only applied a five percent discount instead of the ten percent we expected. B: They must have only counted what's currently on the truck. A: Ah, because two of the units are back-ordered and won't ship until next month! That doesn't seem right. The discount should be based on the total volume placed on a single purchase order, not when the items are dispatched. B: Exactly. Why don't you contact their customer service department to sort this out? Make sure to mention that we've been using their catalog for three years now, so they might waive the delivery fee for the delayed batch too. [Q68] What problem are the speakers discussing?

(Shared with Q68.) [Q69] Look at the graphic. Which discount tier did the supplier apply to the current shipment?

(Shared with Q68.) [Q70] Why does the man say, "They must have only counted what's currently on the truck"?

Hello, this is Carmen from Premier Event Rentals calling about your order for the banquet tomorrow. While preparing your items, we realized we do not have enough of the gold-rimmed dinner plates you requested in our active inventory. To make up for this, I would like to offer you our premium platinum-rimmed tableware instead. We will provide this upgrade at no additional cost to you, so your final invoice will remain the same. Please call me back at 555-0198 by five o'clock today to let me know if this substitution is acceptable. Otherwise, we can deliver our standard white plates and give you a ten percent discount. [Q71] Why is the speaker calling?

(Shared with Q71.) [Q72] What does the speaker offer to do at no extra charge?

(Shared with Q71.) [Q73] What is the listener asked to do by 5:00 P.M. today?

Thank you for calling the Airport Express Shuttle helpline. Please note that starting Monday, October twelfth, our regular route between the downtown terminal and the international airport will be temporarily modified due to roadwork on the main highway. During this period, shuttle buses will depart every thirty minutes instead of our usual twenty-minute schedule. We advise all passengers to plan for an extra fifteen minutes of travel time. To check real-time bus locations and arrival updates, please download our mobile application or visit our official website. If you need to speak with a customer service agent regarding group bookings, please press four now. [Q74] What is the main purpose of the recorded message?

(Shared with Q74.) [Q75] Why will the service be affected?

(Shared with Q74.) [Q76] How can listeners track the buses in real-time?

Good morning, everyone. Thanks for coming to today's shift briefing. Our main task today is servicing the air conditioning units at the Westside Shopping Center. The client has reported that the cooling systems on the third floor are making unusual noises, so we need to inspect the ventilation fans first. Before we head out, please make sure you grab the updated safety goggles and gloves from the supply cabinet. Also, remember to fill out the maintenance log on your mobile devices after completing each unit. I will be joining you at the site after lunch to review the progress, so please contact me if you encounter any major issues. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] According to the speaker, what problem was reported at the Westside Shopping Center?

(Shared with Q77.) [Q79] What are the listeners instructed to do after completing their work?

Good morning, everyone. Before we finish our weekly staff meeting, I want to share some exciting news about our annual holiday food drive. Thanks to your incredible generosity over the past two weeks, we collected over five hundred non-perishable food items for the local community shelter. This far exceeds our initial goal of three hundred items, making this our most successful charity drive to date. To celebrate this achievement, the management team is organizing a catered lunch this coming Friday in the main cafeteria. Please make sure to submit your meal preferences on the shared online spreadsheet by tomorrow afternoon so we can finalize the order with the caterer. Thank you again for supporting such a wonderful cause. [Q80] What is the main purpose of the talk?

(Shared with Q80.) [Q81] According to the speaker, what will happen on Friday?

(Shared with Q80.) [Q82] What are the listeners asked to do by tomorrow?

Attention all staff. This is Tomas from the Human Resources department with a brief announcement regarding our upcoming annual performance reviews. Starting next Monday, the evaluation period will officially begin. This year, we are introducing a new online portal to submit your self-evaluations, which replaces the old paper forms. You will receive an email tomorrow morning containing your personal login details and a link to the system. Please ensure that you complete and submit your self-evaluation by Friday, November twelfth. If you experience any technical difficulties logging in, please contact the IT help desk immediately. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] What will happen tomorrow?

(Shared with Q83.) [Q85] According to the speaker, what should listeners do if they experience technical issues?

Are rising wholesale prices making it difficult to stay within your company's budget? I'm Hassan from Apex Office Supplies, and we have great news for you. Our winter catalog is now available, featuring price-lock guarantees on over five hundred daily workplace essentials. If you order before the end of this month, you will receive an additional fifteen percent discount on your entire first purchase. Plus, we've upgraded our website so you can track your shipments in real time. Visit our website today to request your free copy of the new catalog and start saving. [Q86] What problem does Hassan mention at the beginning of the talk?

(Shared with Q86.) [Q87] How can listeners get a fifteen percent discount?

(Shared with Q86.) [Q88] What new website feature does the speaker highlight?

Welcome to the Riverside Hotel’s grand banquet suite. I am Tomas, your coordinator for today's facility tour. As event planners, you will be pleased to see our newly upgraded dining room, which can now accommodate up to four hundred guests. Next, we will walk through our commercial kitchen to meet our head chef and view our brand-new food preparation equipment. After that, we will visit the storage area where we keep our premium selection of rental tables, chairs, and stage setups. Please feel free to take photographs as we walk around, and we will finish with a brief question-and-answer session in the lobby. [Q89] Who is the target audience for the talk?

(Shared with Q89.) [Q90] What will the listeners do next?

(Shared with Q89.) [Q91] Where will the tour conclude?

Welcome to Travel Today. I’m your host, Lena. As many of you preparing for business trips this week already know, the main expressway to the international airport will undergo major resurfacing starting tomorrow, meaning all shuttle bus services are suspended. Our phones have been ringing off the hook since this announcement. To help you navigate this transition, we’ve brought in Tariq from the municipal transit authority to discuss alternative rail options. He will walk us through the temporary timetables on our website. Specifically, Tariq will explain why the service that departs every ten minutes is the most reliable choice for reaching the departure terminal on time. Let's welcome Tariq to the show. [Q92] What is the main purpose of the broadcast?

(Shared with Q92.) [Q93] What does the speaker mean when she says, "Our phones have been ringing off the hook since this announcement"?

(Shared with Q92.) [Q94] Look at the graphic. Which train line does the speaker recommend?

Hello, this is Aisha from Apex Climate Control calling about the maintenance work we did on your building's heating system today. If you look at the service checklist I left at the reception desk, you'll see we went through almost every item successfully, but we ran into an issue with the thermostat sensor. It is entirely worn out and must be replaced, which is why we couldn't wrap up the final task today. Fortunately, our main warehouse is just three miles down the road. In the meantime, I have configured the system to a temporary manual override so your offices will remain warm overnight. I will head back to your facility first thing tomorrow morning to install the new component. [Q95] Look at the graphic. Which task is currently delayed?

(Shared with Q95.) [Q96] What does the speaker mean when she says, "Fortunately, our main warehouse is just three miles down the road"?

(Shared with Q95.) [Q97] What temporary measure has the speaker taken?

Thank you for calling the automated information line for the upcoming Zenith Enterprises Annual Charity Gala, which benefits local youth education programs. Because registrations have far exceeded our initial projections, the event has been relocated from our outdoor courtyard to the Grand Ballroom at the Plaza Hotel. While standard dinner tickets are completely sold out, a limited number of balcony-only seats have just been released online. We were really hoping to accommodate everyone in the main dining hall. If you have already purchased a dinner ticket but need to submit dietary restrictions, please press 3 to speak directly with our event coordinator, Carmen. Finally, please note that all silent auction donations must be registered by Friday afternoon to be included in our printed promotional catalog. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "We were really hoping to accommodate everyone in the main dining hall"?

(Shared with Q98.) [Q100] Look at the graphic. Which ticket tier has newly become available?