TOEIC Listening Mock Test 3

Look at the picture. (A) She is reading a document. (B) She is cleaning a desk. (C) She is typing on a keyboard. (D) She is hanging up a coat.

Look at the picture. (A) She is writing an address on an envelope. (B) She is scanning a package with a device. (C) She is cleaning the customer service counter. (D) She is hanging a sign on the wall.

Look at the picture. (A) A customer is paying for a meal. (B) Some chairs are being stacked in a corner. (C) A worker is placing a plate on a table. (D) A menu is being printed at a desk.

Look at the picture. (A) A worker is repairing the rear door of a van. (B) The van is being parked in a garage. (C) Some packages are being opened at a counter. (D) Some boxes are being loaded into a vehicle.

Look at the picture. (A) He is examining the engine of a car. (B) He is driving a vehicle out of a garage. (C) He is cleaning the windshield of a vehicle. (D) He is replacing a tire on a wheel.

Look at the picture. (A) A table is being folded and stored. (B) Some items are being loaded into a container. (C) A shipping label is being printed from a computer. (D) The man is sealing a box with tape.

Where should I submit my job application? (A) At the human resources office. (B) By the end of this week. (C) To apply for the manager position.

When will my refund be processed? (A) We only accept cash refunds. (B) By the end of the day. (C) At the main checkout counter.

Who is cleaning the guest rooms today? (A) In the main lobby. (B) These rooms are very clean. (C) Our housekeeper, Sofia.

What platform does the airport train leave from? (A) Platform number four. (B) At ten o'clock. (C) A train ticket.

Have you scheduled the maintenance for the heater? (A) No, the schedule is on the wall. (B) Yes, they are coming tomorrow. (C) It is in the basement.

Why did we cancel the company picnic? (A) On Friday afternoon at three o'clock. (B) By ordering a new picnic table. (C) Because it is going to rain tomorrow.

Have you received Aisha's job application? (A) Yes, it arrived this morning. (B) In the human resources department. (C) I filled out the application online.

How do I track my order? (A) At the customer service desk. (B) By using the number on your receipt. (C) Because the order was already shipped.

Where should I leave the room key? (A) I have to leave now. (B) At around three o'clock. (C) At the front desk.

When will the airport shuttle arrive? (A) At two o'clock. (B) At the main terminal. (C) To arrive early.

Who is supposed to service the heating system this afternoon? (A) In the basement of the main building. (B) We hired an outside contractor for that. (C) Yes, the heating system is finally on.

What will be presented to the retiring manager at his celebration? (A) In the main banquet hall on the second floor. (B) Actually, he is retiring at the end of May. (C) A personalized plaque and a travel voucher.

Why did you postpone the performance reviews? (A) Several department heads requested more time. (B) By the end of next week. (C) The band gave an excellent performance.

This store discount is only for online purchases, isn't it? (A) Because we ordered the items in bulk. (B) Actually, it can be used at any location. (C) No, the online registration was very easy.

The banquet hall has enough chairs for the guests, doesn't it? (A) No, the guest speaker was very engaging. (B) At around seven o'clock tonight. (C) Yes, we brought in fifty extra ones.

Should we take the express train to the terminal, or would you prefer to book a taxi? (A) The train is much faster during this time of day. (B) Yes, the ticket counter is near the main entrance. (C) Our new manager is going to train the staff.

Should we replace the air filters today, or can that wait until next week? (A) They are stored in the basement. (B) They really need to be changed right away. (C) I can wait for you in the lobby.

Have you signed up to volunteer for the charity drive? (A) No, I usually drive to the office instead. (B) In the main lobby next to the reception desk. (C) I actually put my name on the list yesterday.

We haven't received many applications for the assistant designer position. (A) Maybe we should post the job on another website. (B) They are in the filing cabinet by the door. (C) Actually, she is a very talented designer.

The supplier just increased the shipping fee for our bulk orders. (A) To the regional warehouse down the street. (B) We might have to look for a different vendor. (C) Yes, I already shipped those packages.

The hotel check-out time is eleven o'clock, isn't it? (A) At the reception desk near the entrance. (B) Yes, I need to check the schedule. (C) Actually, they extended it until noon.

Since the overseas shipment is urgent, did the supervisor already schedule a courier pickup, or should I take it to the post office myself? (A) A logistics provider's van just pulled into our loading dock. (B) The shipping department handles all overseas marketing campaigns. (C) To the international distribution center located across town.

Haven't you contacted the maintenance team yet to inspect the ventilation unit that keeps shutting down? (A) Because the thermostat was set to the wrong temperature. (B) Their dispatch office said someone should be here by noon. (C) Yes, I contacted them about the price per unit.

Although we managed to sign up several volunteers for the charity drive, we still don't have anyone to coordinate the morning shift. (A) Yes, you can sign your name at the bottom of the form. (B) It is meant to raise money for the local children's hospital. (C) Actually, Sofia mentioned she might be free before her team meeting.

I'm struggling to find a colleague who can cover my shift this Friday, since almost everyone in our department is scheduled to attend the orientation. (A) Sofia mentioned she might be available after her performance review. (B) It aims to explain all the new company policies to the staff. (C) Actually, the orientation is scheduled to begin at three o'clock.

A: Thank you for calling Apex Office Supplies. This is Ingrid speaking. How can I help you today? B: Hi Ingrid, this is Hassan from Standard Logistics. I'm calling about invoice number 402. I noticed that the ten percent discount coupon I submitted with my order for office chairs wasn't applied. A: Oh, let me look that up for you, Hassan. Ah, yes, I see the order here. It looks like the coupon code you entered had expired the day before the order was finalized. B: Really? The catalog I got in the mail said the discount was valid until the end of this month. I have it right here in front of me. A: I apologize for the confusion. There was a printing error in that catalog. However, since it was our mistake, I can manually apply the ten percent discount and send you an updated invoice. B: That would be wonderful. Thank you so much for your help. A: You're welcome. You should receive the revised invoice in your email in about five minutes. [Q32] Why is the man calling?

(Shared with Q32.) [Q33] According to the woman, what caused the problem with the coupon?

(Shared with Q32.) [Q34] What does the woman agree to do?

A: Thanks for calling Horizon Event Rentals. This is Tomas speaking. How can I help you today? B: Hi, Tomas. This is Aisha from the Grand Plaza Hotel. I placed an order last week for fifty round tables and four hundred chairs for a banquet this Saturday. A: Ah, yes, Aisha. I remember your order. Is there a problem with the delivery time? B: Actually, the delivery time is fine, but our guest count just increased. We need to add ten more tables and eighty more chairs. Will you be able to supply those? A: Let me check our inventory system... Yes, we have those items in stock. I can add them to your invoice. I'll send over the updated total right away. B: That's wonderful! Could you also make sure everything is delivered to our back entrance on Elm Street instead of the main lobby? A: Of course. I'll note down the side entrance delivery on the driver's schedule. [Q35] What is the main purpose of the phone call?

(Shared with Q35.) [Q36] Who most likely is Tomas?

(Shared with Q35.) [Q37] What does Tomas agree to do?

A: Ingrid, did you hear back from the client in Chicago? I need to know if our Thursday morning presentation is still on schedule. B: Yes, Hassan. They actually need to postpone the meeting until Friday afternoon because their director is traveling. I was just about to tell you. A: Oh, in that case, I'll need to contact the airline right away to modify my ticket. I was originally scheduled to fly back on Friday morning. B: That makes sense. While you update your flight, would you like me to handle the hotel reservation adjustment? A: That would be a huge help, thank you. I'll call the travel desk now and see if they can find a seat on a Saturday morning flight instead. [Q38] Why does Hassan need to change his travel plans?

(Shared with Q38.) [Q39] What does Ingrid offer to do?

(Shared with Q38.) [Q40] What does Hassan say he will do next?

A: Hi Tomas, thanks for coming so quickly. The air conditioning on the third floor completely stopped working this morning. B: No problem, Carmen. I took a look at the main cooling unit on the roof. It seems the fan motor has burned out and needs to be replaced. A: Oh, that's not good. We have a major client meeting in the third-floor conference room tomorrow morning. Can you fix it today? B: I don't have that specific motor in my service van, but our warehouse nearby has it in stock. I can drive over there, pick it up, and have it installed by three o'clock this afternoon. A: That would be wonderful. Please let me know if you need access to the roof keys again, and send the invoice directly to our accounting department. B: Will do. I'll head to the warehouse now and should be back in about an hour. [Q41] What problem are the speakers discussing?

(Shared with Q41.) [Q42] What does the man say he needs to do next?

(Shared with Q41.) [Q43] What does the woman ask the man to do?

A: Mei-Ling, have you finalized the flyer for our annual charity food drive? The event starts next Monday. B: Yes, Tomas. I just sent it to the printers. By the way, the charity organization, Local Harvest, said they will provide the collection bins this afternoon. A: Great. Where should we set them up? Last year we put them in the lobby, but it got a bit crowded near the main entrance. B: True. Let's place them in the employee breakroom this time. There is plenty of space near the vending machines, and everyone goes there daily. A: That is a much better location. Also, did we get approval to offer a raffle ticket to anyone who donates three or more items? B: Yes, management approved it! The prize will be a fifty-dollar gift card to the local bookstore. I will send an email to the whole staff about that incentive today. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] Where will the collection bins be placed?

(Shared with Q44.) [Q46] What does the woman say she will do today?

A: Tomas, as you know, our new marketing assistant, Noor, is starting next Monday. Since you have the most experience with our social media campaigns, I was hoping you could guide her during her first week. B: I'd be glad to help, Aisha. I remember how overwhelming my first week here was. Should I walk her through our software tools on her first day? A: Yes, that would be perfect. Also, she needs to be introduced to the graphic design team on Tuesday morning. Could you take her to their department? B: Certainly. I actually have a meeting with the designers at ten o'clock that day anyway, so she can just tag along with me. A: That works out wonderfully. I'll email you her training schedule and the onboarding checklist by the end of today so you can review it. B: Great, I'll look out for that email. I'll make sure her workspace is set up with the basic guides before she arrives. [Q47] What is the main topic of the conversation?

(Shared with Q47.) [Q48] What does Aisha ask Tomas to do on Tuesday?

(Shared with Q47.) [Q49] What will Aisha send Tomas today?

A: Hello, Diego. This is Aisha from Apex Logistics. I'm calling about the invoice we received yesterday for our custom shipping boxes. B: Hi, Aisha. Thanks for calling. Is there an issue with the billing amount? A: Yes, the total is ten percent higher than the price listed in your winter catalog. I thought we were locked into the catalog rate for this order. B: Ah, I see. Our paper supplier raised their material costs last month, which did increase our standard rates. However, since you placed your order before the change took effect, you should have received the original rate. My apologies for the oversight. A: I appreciate that. We order these boxes in large quantities, so the price difference is quite significant for us. B: Of course. I will update the invoice immediately to reflect the lower price and email it to you in a few minutes. I'll also include a coupon for a discount on your next purchase to make up for the trouble. A: That sounds wonderful. Thank you for resolving this so quickly, Diego. [Q50] Why is the woman calling?

(Shared with Q50.) [Q51] What does the man say happened last month?

(Shared with Q50.) [Q52] What will the man send to the woman?

A: Diego, we have a booking for a corporate banquet of fifty people this Friday, but we are short on dinner plates and wine glasses. B: That's a problem. I thought we ordered extras from our usual supplier last month. A: They are on backorder. Can we rent them from Party Rentals Limited instead? I looked at their catalog, and their rates are quite reasonable. B: Good idea, Carmen. But we need them delivered by Thursday afternoon so we can set up the tables ahead of time. Please call them to check their availability. A: I'll do that right away. I'll also ask if they offer a discount for first-time clients. B: Great. I will update the kitchen staff about the final guest count so they can prepare the ingredients. [Q53] What problem does the woman mention?

(Shared with Q53.) [Q54] What does the man ask the woman to do?

(Shared with Q53.) [Q55] What will the man do next?

A: Excuse me, Tomas. I was directed to your desk because our exhibition prototypes—shipment ID 4023—still haven't arrived at the convention center, even though they were scheduled for delivery this morning. B: Let me look up that shipment ID in our logistics system. Yes, the cargo plane landed at dawn, but it looks like the local authorities have flagged the crate. If you look at this monitor, you can see the current status of today's express arrivals. A: (disappointed) But our export agent guaranteed that everything was pre-cleared. B: Unfortunately, customs officers still perform random spot-checks, and there's nothing we can do to bypass that. However, since your shipment is at the airport terminal right now, I can contact the customs supervisor directly to request an expedited review. A: I would really appreciate that. The exhibition hall closes for setup at five o'clock, and we can't mount our main display without those prototypes. B: Understood. I'll make the phone call immediately, and if they release the crate within the hour, I'll arrange for a priority courier to drive it directly to your booth. [Q56] Look at the graphic. What is the current status of the woman's shipment?

(Shared with Q56.) [Q57] Why does the woman say, "But our export agent guaranteed that everything was pre-cleared"?

(Shared with Q56.) [Q58] What does the man offer to do for the woman?

A: Mei-Ling, thanks for coming over so quickly to check out our ventilation system. The climate control on the third floor is failing, and my staff are really feeling the heat. B: I've completed the diagnostic on your central air conditioning unit, Diego. The primary condenser fan has seized up completely, which is why the air isn't circulating properly. Unfortunately, because this model was phased out last year, the replacement part isn't something we keep in our service van. A: That's unfortunate. Can we expect the repair to be completed by the end of the day? B: Standard delivery from our main distribution center takes three business days. However, as a temporary workaround, I can adjust the secondary blower to keep some cool air flowing, though it will only operate at reduced capacity. A: (anxiously) We have the regional directors arriving tomorrow morning. They'll be spending the entire day in the executive suite. B: In that case, I will implement the temporary adjustment immediately so the rooms stay reasonably comfortable. I'll also submit an expedited request for the replacement component. While I set up the equipment, could you sign this service waiver? [Q59] What problem does Mei-Ling describe?

(Shared with Q59.) [Q60] Why does Diego say, "We have the regional directors arriving tomorrow morning"?

(Shared with Q59.) [Q61] What does Mei-Ling ask Diego to do?

Aisha: Tomas, have you seen the final schedule for Ingrid's retirement celebration this Thursday? I heard there was a last-minute adjustment. Tomas: Yes, Aisha. The presenter for the opening remarks has a late flight, so we swapped that slot with the video tribute. But that means the dinner buffet might need to be adjusted too. Aisha: Oh, that could be a problem. The caterers need plenty of time to set up the hot plates before people start lining up. Did you contact them about the change? Tomas: I did. They said they can manage the early start, but they'll need access to the banquet hall by 4:00 PM instead of 4:30. Aisha: That shouldn't be an issue since the venue manager said we could enter early. But what about the gift presentation at the end? Some board members might arrive late. Tomas: (concerned) We only have the hall until eight. If we push the presentations any later, we'll face overtime fees from the facility. Aisha: Good point. Let's stick to the current plan for the final segment. I'll call the venue manager right now to confirm the 4:00 PM early entry for the kitchen crew. [Q62] What event are the speakers planning?

(Shared with Q62.) [Q63] Look at the graphic. Which event is now scheduled to start at 5:00 PM?

(Shared with Q62.) [Q64] Why does the man say, "We only have the hall until eight"?

A: Tomas, I've been looking over the performance reviews for the marketing team, and I noticed that you didn't submit one for Ingrid yet. The deadline was yesterday. B: Oh, I'm sorry, Aisha. Ingrid has been working on that major campaign launch all week, so I wanted to wait until our project wrap-up meeting this afternoon to finalize her evaluation. A: I understand, but the system locks automatically tonight at midnight. If it's not in by then, her promotion review will have to be postponed until next quarter. B: I didn't realize the system locked so soon. (determined) I'll make sure to get it done right after lunch then. I can review her campaign metrics beforehand. A: Thanks. Also, remember that since she is being considered for a senior role, you need to fill out the leadership assessment section at the bottom of the form. B: Ah, right. I'll need to look at her project management files for that. I'll head back to my desk and get started on it now. [Q65] What is the main topic of the conversation?

(Shared with Q65.) [Q66] Why does Tomas say, "I'll make sure to get it done right after lunch then"?

(Shared with Q65.) [Q67] What does Aisha remind Tomas to do?

A: Tomas, I'm looking over the invoice for the tablet computers we ordered for our sales team last week, but the ten percent promotional discount we discussed isn't showing up here. B: Oh, let me check that for you, Ingrid. Right, our system processed that order on May first. (apologetic) Our billing system updates prices automatically on the first of the month. A: But we finalized the purchase agreement on April twenty-eighth, and your sales representative assured us the promotional rate would be locked in regardless of the delivery date. B: I see. In that case, I'll have to manually override the system's invoice and issue a revised billing statement. Let me get in touch with our accounts department to put a temporary hold on the current charge. A: Thank you. Please send the updated invoice to our accounting department as soon as possible so they can process the payment before the original due date. [Q68] What issue is the woman calling about?

(Shared with Q68.) [Q69] Why does the man say, "Our billing system updates prices automatically on the first of the month"?

(Shared with Q68.) [Q70] What does the man promise to do next?

Hello, this is Hassan calling from Valley Event Rentals. I am calling regarding your order for the outdoor reception this Saturday. Unfortunately, the fifty wooden folding chairs you requested are currently unavailable because a previous client returned them damaged. To make up for this, we would like to offer you our premium padded resin chairs instead, at no additional charge. They actually look much more elegant for outdoor gatherings. Please call me back at 555-0198 by 4:00 P.M. today to let me know if this substitution is acceptable so we can load them onto our delivery truck. Thank you. [Q71] What is the main purpose of the phone call?

(Shared with Q71.) [Q72] What does Hassan offer to do?

(Shared with Q71.) [Q73] What does the speaker ask the listener to do by 4:00 P.M.?

Thank you for calling the Airport Express Shuttle Line automated information service. Please be advised that starting tomorrow, Monday, we will operate on a modified schedule due to scheduled maintenance on the main expressway. During this period, shuttle buses will depart every thirty minutes instead of every fifteen minutes, so passengers should plan for longer travel times. Additionally, our stops at the international terminal have been temporarily moved to the ground floor parking garage. If you have already purchased a ticket and wish to request a refund, please press two now to speak with a customer representative. For real-time updates on arrivals and departures, please visit our website. [Q74] What is the main purpose of the recorded message?

(Shared with Q74.) [Q75] According to the message, what has been relocated?

(Shared with Q74.) [Q76] Why are callers directed to press "two"?

Good morning, team. Thanks for joining today's shift briefing. As you know, we are scheduled to perform routine maintenance on the building's central heating and cooling system today. The main compressor on the roof has been making some unusual noises, so we need to inspect it thoroughly before the summer heat begins. I have asked Hassan to lead the diagnostic tests on the upper levels. Please make sure to wear your safety helmets and harnesses while working on the roof. Also, we must complete this work by three o'clock this afternoon so that the office workers can return to their desks without any disruption. Let's get started. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] What does the speaker ask Hassan to do?

(Shared with Q77.) [Q79] What is the deadline for completing the task?

Good morning, everyone. My name is Hassan, and before we wrap up our weekly staff meeting, I have a quick update regarding our annual charity food drive. As you know, our goal this year is to collect five hundred non-perishable food items for the local community center. Donation bins have already been set up near the main reception desk in the lobby, and we will be accepting contributions until Friday at four o'clock. We are currently looking for three volunteers who can help transport these donations on Saturday morning. If you are available and have a large vehicle, please send me an email by the end of today. [Q80] What is the main purpose of the talk?

(Shared with Q80.) [Q81] According to Hassan, where should donations be placed?

(Shared with Q80.) [Q82] What are volunteers asked to do on Saturday?

Attention all staff, this is Aisha from the Human Resources department. As you know, our annual performance self-evaluations were originally due by five o'clock this afternoon. However, several employees reported experiencing technical difficulties with the online evaluation portal earlier today. Because of these software issues, we have decided to extend the submission deadline until Friday at noon. If you still encounter any errors while uploading your files, please contact the IT support team immediately. Thank you for your cooperation as we work to resolve this matter. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] Why was the schedule modified?

(Shared with Q83.) [Q85] What does the speaker recommend doing if issues persist?

Are you tired of spending hours managing your business's purchase orders and invoices? At Apex Supply, we have launched our new digital catalog and ordering application to make your purchasing seamless. With our new platform, you can place orders, track shipments in real time, and request refunds with just a few clicks. Best of all, if you sign up for an account by the end of this week, you will receive a fifteen percent discount on your first three orders. To register, simply visit our website at apexsupply.com and click on the 'New Account' button. Streamline your procurement process with Apex Supply today. [Q86] What is being advertised?

(Shared with Q86.) [Q87] According to the speaker, how can listeners get a discount?

(Shared with Q86.) [Q88] What are listeners instructed to do on the website?

Welcome to the Grand Harbor Resort; my name is Carmen, and I will be guiding you through our event facilities today. We are currently standing in the main ballroom, which was completely renovated last month to install state-of-the-art audiovisual equipment. As we walk down the hallway to your left, you will see our outdoor terrace, which is a popular spot for evening receptions. Please note that we are currently updating the landscaping there, so some areas are temporarily blocked off. After our tour, we will gather in the dining hall where our head chef has prepared some complimentary refreshments for you to sample. If you have any questions about booking a date for your upcoming corporate retreat, please feel free to ask me at that time. [Q89] Where is the talk most likely taking place?

(Shared with Q89.) [Q90] According to the speaker, what is currently happening at the outdoor terrace?

(Shared with Q89.) [Q91] What are the listeners invited to do after the tour?

Good morning, you're listening to City Transit Update, and I'm Tariq. Commuters heading to the metropolitan airport this week should prepare for significant route adjustments. Starting tomorrow, the highway department is closing two lanes on the East Expressway to carry out extensive bridge repairs. This is not going to be a quick fix. Consequently, the Airport Express shuttle will be diverted to the coastal highway, which is expected to add at least twenty minutes to your journey. Please look at the updated departures monitor on our screen to see how your regular route is affected. We highly recommend booking a seat on an earlier shuttle than usual to ensure you clear airport security in time for your flights. [Q92] What is the main purpose of the broadcast?

(Shared with Q92.) [Q93] What does Tariq mean when he says, "This is not going to be a quick fix"?

(Shared with Q92.) [Q94] Look at the graphic. Which route is the speaker referring to when discussing the detour?

Hello, Carmen, this is Tariq calling from Northern Air Solutions regarding the maintenance on your office building's heating system. Although we had scheduled the replacement of the main compressor for tomorrow morning, the manufacturer just informed me that the specialized parts are still held up at the regional shipping depot. Since we cannot proceed without these components, I have to push back our service appointment to Friday afternoon. I know how cold it's supposed to get this week. Therefore, I have arranged for our team to bring over several high-capacity temporary space heaters by this afternoon at no extra charge. Please call me back at your earliest convenience to let me know if someone will be there to sign for the delivery of those heaters. [Q95] Why is Tariq calling?

(Shared with Q95.) [Q96] What does Tariq mean when he says, "I know how cold it's supposed to get this week"?

(Shared with Q95.) [Q97] What does Tariq ask Carmen to do?

Thank you for calling the hotline for the tenth annual Hope Benefit Gala, sponsored by Zenith Corporation. Please note that due to unprecedented demand, we have already reached full capacity for the main banquet hall. We really wanted to accommodate everyone this year. However, you can still support our charity drive by purchasing tickets for the balcony seating, which includes access to the silent auction starting at six p.m. To secure these remaining seats, please visit our corporate website before Thursday at noon, as online registration will close promptly at that time. If you are an event volunteer, please press one now to be connected directly with our volunteer coordinator, Sofia, who can provide your shift assignments. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "We really wanted to accommodate everyone this year"?

(Shared with Q98.) [Q100] According to the speaker, what should listeners do by Thursday at noon?