TOEIC Listening Mock Test 5

Look at the picture. (A) She is handing a folder to a man. (B) She is typing on a computer. (C) They are hanging a picture on the wall. (D) The man is putting on a jacket.

Look at the picture. (A) She is typing on a keyboard. (B) She is pointing at a document. (C) She is opening a window. (D) She is carrying a box.

Look at the picture. (A) A man is typing on a computer keyboard. (B) A worker is cleaning the reception desk. (C) A woman is handing a card to a customer. (D) A guest is carrying a heavy suitcase.

Look at the picture. (A) A courier is packing items into a plastic bin. (B) A metal storage shelf is being assembled outdoors. (C) A large delivery van is blocking a driveway. (D) Some cardboard boxes are stacked on a handcart.

Look at the picture. (A) A man is working on an engine. (B) A man is driving a vehicle. (C) A man is wiping a windshield. (D) A man is closing a car door.

Look at the picture. (A) A table is being folded and carried away. (B) Some items are being placed into cardboard boxes. (C) One of the workers is painting a sign. (D) Some boxes are being stacked on a tall shelf.

Where do I submit my job application? (A) To the human resources office. (B) By five o'clock on Friday. (C) Yes, I filled out the application.

When will the new product catalog be ready? (A) At the main warehouse. (B) By the end of the week. (C) Yes, I am ready to start.

Who is managing the large reservation tonight? (A) In the private dining room. (B) Yes, I confirmed the reservation. (C) Tomas is taking care of it.

What gate does the flight to Tokyo depart from? (A) Gate number fifteen. (B) At three o'clock. (C) It departs tomorrow.

Did the technician repair the heater? (A) In the basement. (B) Yes, he just finished. (C) He is a great technician.

Why is the retirement party on Friday? (A) At the city convention center. (B) I enjoyed the retirement dinner. (C) Because the office is closed on Saturday.

Can you work the morning shift tomorrow? (A) Yes, I can work then. (B) Good morning, Mr. Kim. (C) At the main office.

How do I track my order? (A) At the customer service desk. (B) Use the link in your email. (C) I want to order a new phone.

Where do I return the room key? (A) At ten o'clock tomorrow. (B) Yes, I will return it. (C) At the front desk.

When does the next train to Tokyo depart? (A) In about ten minutes. (B) From platform number six. (C) Yes, on the next train.

Who is scheduled to inspect the air conditioning today? (A) At around two o'clock this afternoon. (B) An engineer from the repair agency. (C) You can inspect the control panel.

What are we collecting for the charity drive? (A) In the lobby near the entrance. (B) Actually, I can drive you there. (C) Mainly non-perishable food items.

Why did we receive so few applications for the marketing position? (A) The job listing wasn't posted online yet. (B) We only need one more marketing assistant. (C) On the second floor of the main building.

This invoice reflects the new vendor pricing, doesn't it? (A) In the filing cabinet near the desk. (B) Yes, they raised their rates last month. (C) No, I didn't order any new folders.

The dining room is fully booked for tonight, isn't it? (A) No, I haven't finished reading that book. (B) At around seven o'clock this evening. (C) Actually, we still have a few tables available.

Should we take the express train to the airport, or would you prefer a taxi? (A) The train is much faster at this hour. (B) At the main airport terminal down the road. (C) I need to train the new employees next week.

Should we service the ventilation system this afternoon, or would tomorrow morning be better? (A) At the main entrance of the building. (B) Tomorrow morning would be much better. (C) Yes, the service was completed on time.

Have you sent out the invitations for Priscilla's retirement dinner? (A) At that new Italian restaurant downtown. (B) Yes, she retired from the company. (C) I emailed them to everyone this morning.

We still need someone to cover the Friday evening shift. (A) I can work those hours if you want. (B) At the front desk on the first floor. (C) No, I didn't shift the meeting time.

The refund for the returned office chair still hasn't appeared on our account. (A) Yes, it's a very comfortable office chair. (B) I'll contact the vendor's billing department today. (C) We bought it online last Tuesday.

You've already set up the sound system for the banquet, haven't you? (A) In the main grand ballroom downstairs. (B) Actually, the banquet starts at eight. (C) Yes, the speakers are all connected.

Should we book the early morning flight to catch the opening session, or would it be better to head out the night before and stay near the convention center? (A) The travel budget we were allocated only covers accommodation starting from Tuesday. (B) I will book the main conference room for our training session on Tuesday. (C) At the information booth right next to the main entrance of the airport.

Didn't the property manager say that the heating system in the warehouse would be fully operational by the time the night shift starts? (A) At eight o'clock, right after the scheduled maintenance crew arrives. (B) Actually, he just sent an email about a further delay. (C) Yes, the warehouse has plenty of space for those boxes.

I expected a lot more colleagues to have signed up for the charity drive by now, especially since we're offering an extra vacation day as a prize. (A) I think the drive to the venue takes about forty minutes. (B) Every Friday during the summer months. (C) Well, the promotional email was only sent out a couple of hours ago.

Although the interviews for the marketing position are scheduled to start this Friday, the hiring committee hasn't even looked at the applicants' portfolios yet. (A) I can ask the HR coordinator to send them an urgent reminder right away. (B) Actually, most of the marketing portfolios have already been filed in the cabinet. (C) For at least three years of experience in a similar corporate environment.

A: Hi, Tomas. I'm calling from the accounting department at Apex Solutions. I'm looking at the invoice for the computer monitors we ordered last week, and it seems we were charged the full price. B: Hello, Aisha. Let me pull up your account. Yes, I see the invoice here. Was there a specific discount that you expected to be applied? A: Yes, we submitted a promotional coupon for fifteen percent off with our order. The code was SUMMERSAVE. B: Ah, I see what happened. That coupon code expired at the end of last month, so our automated system didn't accept it. However, since you've been a loyal customer for years, I can manually apply a ten percent corporate discount instead. A: That would be wonderful, thank you. Could you send me an updated invoice with the new total? I need to get it approved by my manager today. B: Certainly. I'll adjust the total right away and email the revised invoice to you in about ten minutes. [Q32] What is the main purpose of the phone call?

(Shared with Q32.) [Q33] Why was the coupon code rejected?

(Shared with Q32.) [Q34] What does Tomas agree to do for Aisha?

A: Hi, Diego. This is Aisha calling from the Grand Plaza Hotel. I need to modify our rental order for the awards banquet this Thursday. B: Hello, Aisha. I can help with that. What changes do we need to make to the order? A: We had some RSVP updates, so we need to increase the chair count from eighty to one hundred. Also, is it possible to add five outdoor spotlights to our order? B: Adding twenty chairs is no problem, as we have plenty of that style in stock. However, all our outdoor spotlights are currently rented out for another event that night. A: Oh, that's unfortunate. The patio area will be quite dark without them. Do you have any other lighting options suitable for an outdoor evening event? B: We do have several sets of waterproof LED string lights available. They actually provide a very warm, welcoming atmosphere for outdoor dinners. A: That sounds like a great alternative. Let's add three sets of those. Can you send over the updated invoice this afternoon? B: Certainly. I'll email the revised invoice to you in a few minutes. We'll deliver everything to the hotel by 10:00 A.M. on Thursday. [Q35] What is the purpose of the phone call?

(Shared with Q35.) [Q36] What problem does the man mention?

(Shared with Q35.) [Q37] What does the man agree to do next?

A: Diego, have you seen the update for the express train to Brussels? My client meeting is at two o'clock. B: Yes, Yuki. I just got an alert that the midday express is cancelled due to track maintenance. A: That's a problem. The local train takes twice as long, and I can't be late for this presentation. B: Why don't you take the regional shuttle bus? It departs from the west terminal every thirty minutes, and it gets there in an hour. A: That could work. Do I need to buy a ticket in advance, or can I get one on board? B: You have to purchase it at the station kiosk before boarding. I can print the route map for you right now. A: Thanks, Diego. I'll head downstairs to the bus stop immediately. [Q38] What is Yuki planning to do?

(Shared with Q38.) [Q39] Why is Yuki unable to take the express train?

(Shared with Q38.) [Q40] What does Diego suggest Yuki do?

A: Hassan, did you hear that loud humming sound coming from the main cold storage unit? It's been vibrating all morning. B: Yes, Ingrid. I noticed it too. I think the ventilation fan motor might be failing. We should get it inspected before it stops working completely and the food spoils. A: Definitely. Our regular maintenance provider usually handles this. Do you have their contact information? B: I do, but their lead technician is actually next door at the grocery store today doing a routine check. I can just walk over there and ask if he can stop by our facility afterward. A: Oh, that would be much faster than calling their main office. While you do that, I'll print out the equipment's service history from our computer database so he can see when the parts were last replaced. B: Great idea. I'll head next door right now and see if he's available. [Q41] What problem are the speakers discussing?

(Shared with Q41.) [Q42] How does the man plan to contact a technician?

(Shared with Q41.) [Q43] What will the woman do next?

A: Hassan, how are the preparations going for our annual autumn charity drive next week? B: We're on track, Yuki, but we still need more volunteers to help collect donations at the main entrance. Right now, we don't have anyone for the morning shifts. A: I'm free on Wednesday morning, so you can sign me up for that. Also, have we sent out the list of items the local shelter actually needs? B: Not yet. I was planning to design a digital flyer with those details today. I can email it to you once it's finished. A: Great. I'll draft a reminder message to all staff members and attach your flyer to it. B: Thanks, Yuki. That should help us get more donations than we did last year. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] What does the man say he needs help with?

(Shared with Q44.) [Q46] What will the man do today?

Aisha: Lukas, have you finished filling out your self-evaluation form for our annual performance review? The HR department needs them by Friday. Lukas: Not yet, Aisha. I'm having trouble with the section where we have to list our major achievements from this past year. I can't find my old project notes. Aisha: Oh, you should look at the shared digital archive. Remember, we uploaded all our final project summaries there last December. That should have all the details you need. Lukas: That's a great idea, thank you. By the way, do you know if our supervisor, Mr. Tanaka, has scheduled the actual face-to-face meetings yet? Aisha: Yes, he sent out an email this morning with a calendar link. We are supposed to sign up for a thirty-minute time slot next week. Lukas: I must have missed that email. I'll log into my inbox and book a time right away before all the slots are taken. [Q47] What are the speakers mainly discussing?

(Shared with Q47.) [Q48] What does Aisha suggest that Lukas do?

(Shared with Q47.) [Q49] What does Lukas say he will do next?

A: Thanks for calling Office Supply Direct. My name is Aisha. How can I help you today? B: Hi, Aisha. This is Tomas from Crestview Consulting. I recently placed an order for some office furniture from your catalog, but I noticed the invoice doesn't include the fifteen percent discount from our membership coupon. A: I can look into that for you, Tomas. Do you have the order number handy? B: Yes, it's order number eight-two-four-one. I submitted it online yesterday afternoon. A: Ah, I see the issue. The coupon code you used expired on the first of the month. However, we have a new promotion starting next week that offers a similar discount. B: Oh, I didn't realize that coupon had expired. Since we really need the items before our new staff members start next Monday, I can't wait until next week. Is there any way you can apply a different active discount to this invoice? A: Let me check with my supervisor to see if we can apply our standard first-time customer discount instead. It's ten percent, but we can apply it today. Please hold for just a moment. [Q50] Why is the man calling?

(Shared with Q50.) [Q51] What is the problem with the man's order?

(Shared with Q50.) [Q52] What does the woman offer to do?

A: Hi Diego, this is Aisha from Riverview Events. I'm calling about the equipment rental order for tomorrow's banquet at the Grand Ballroom. B: Hi Aisha! Yes, I have your order here for fifty round tables and four hundred white chairs. Is there a change? A: Yes, the client just notified us that the guest list increased. We need ten more tables and eighty more chairs. Is it possible to add those to our delivery? B: We have the extra tables, but we're completely out of the white wooden chairs. However, we do have plenty of silver banquet chairs available. Would those work instead? A: That should be fine, as long as they can be delivered at the same time tomorrow morning. We start setting up at eight o'clock. B: Absolutely. I'll update the invoice now and email you the revised total. [Q53] What is the main purpose of the phone call?

(Shared with Q53.) [Q54] What problem does Diego mention?

(Shared with Q53.) [Q55] What will Diego do next?

A: Nikolai, I just landed in Frankfurt, but my connecting flight to Munich was canceled due to the storm. The airline offered me a seat on the evening flight, but our product demonstration starts at two o'clock. B: That's a tight window. If you wait for that flight, you won't make it to the convention center on time. Why don't you look into taking the express train from the airport station? It only takes about three hours. A: I thought about that, but I have three heavy crates of product samples with me. (sighing) Getting those onto a passenger train by myself is going to be quite a challenge. B: Ah, I see. In that case, let me contact our local courier partner. They have a dispatch office right outside your terminal, and they might be able to transport the crates directly to the venue while you take the train. A: That would be a lifesaver! I'll head over to the baggage claim area to retrieve the crates now. Could you send me the courier's contact details as soon as you reach them? B: Will do. I'll call them right away and text you their representative's name and the vehicle's license plate number once it's confirmed. [Q56] What is the main problem the woman is facing?

(Shared with Q56.) [Q57] Why does the woman say, "Getting those onto a passenger train by myself is going to be quite a challenge"?

(Shared with Q56.) [Q58] What does the man offer to do?

Diego: Sofia, thank you for returning my call so quickly. We're having a major issue with the climate control system in our primary server room, and the temperature is rising rapidly. Sofia: I see. We did a full inspection last month, so the main compressors should be fine. Did the automated alert system specify which error code was triggered? Diego: (anxious) The backup unit has been running since this morning. Sofia: That's concerning because those backup units aren't designed to handle the server room's full heat load for more than a day. I'm currently finishing up an emergency repair at another facility down the street, but I should be able to get to your building by two o'clock. Diego: That would be a huge relief. If we don't get the main system back online soon, we might have to temporarily shut down some of our external servers to prevent permanent hardware damage. Sofia: I understand. I'll head straight over as soon as I pack up my tools here. Please make sure the security desk has a visitor badge ready for me so I don't get delayed at the entrance. [Q59] What problem does Diego describe?

(Shared with Q59.) [Q60] Why does Diego say, "The backup unit has been running since this morning"?

(Shared with Q59.) [Q61] What does Sofia request that Diego do?

Sofia: Tariq, the final planning committee meeting for the charity drive is this afternoon, and we're still short of our fundraising goal because several local sponsors haven't gotten back to us yet. Tariq: That's concerning, Sofia. If we don't secure those donations soon, we won't be able to cover the operational costs of the community kitchen we're sponsoring. Did you try following up with the tech firm down the street? Sofia: I did, but their representative said their community outreach budget is already locked in for the fiscal year. They did offer to volunteer on the day of the event, though, which helps with staffing. Tariq: (enthusiastically) Well, I actually ran into the local art gallery owner yesterday. Sofia: Oh, really? She donated that beautiful landscape painting last year that brought in over a thousand dollars during the silent auction! Did she express any interest in participating again? Tariq: She did mention she was looking for ways to promote her new artists. I'll reach out to her right away to see if we can get a piece from her collection before our deadline. Sofia: That would be incredible. In the meantime, I'll update the event catalog so we're ready to print the brochures once you confirm her donation. [Q62] What is the main problem the speakers are discussing?

(Shared with Q62.) [Q63] Why does Tariq say, "I actually ran into the local art gallery owner yesterday"?

(Shared with Q62.) [Q64] What will Sofia do next?

A: Aisha, I'm finalizing the onboarding plan for Hina, our new research associate who starts next Monday. I've scheduled all her orientation meetings, but I'm having trouble finding a peer mentor to guide her through her first week. B: Is that because everyone in the research department is currently working on the upcoming software release? A: Yes, they're completely booked. I did think about asking Hassan since he has a lot of experience with our testing protocols. B: Actually, Hassan finished his part of the software release yesterday. A: (hesitantly) He will barely be at his desk. He's leading the user training workshops in the main conference room all next week. B: (disappointed) Right, I completely forgot those workshops were scheduled so soon. In that case, we should contact Sofia. Even though she's in marketing, she collaborated with the research team last quarter and knows our database inside out. A: That's a solid alternative. I'll email her right now to see if she's open to helping Hina get acclimated. [Q65] What is the main topic of the conversation?

(Shared with Q65.) [Q66] Why does the man say, "He will barely be at his desk"?

(Shared with Q65.) [Q67] What does the man say he will do next?

A: Hello, Hassan. I'm calling from corporate procurement. I'm trying to submit an invoice online for some hardware components, but the fifteen percent promotional discount isn't showing up in my cart. B: Hi, Carmen. Let me pull up your account details. Ah, I see you have forty-five of the Heavy-Duty Joints selected. To qualify for that specific promotion, the order must meet the minimum quantity listed in our catalog. A: Oh, I see. I thought forty-five would be enough to trigger the bulk rate. B: Unfortunately, that model has a slightly higher threshold than our standard brackets. If you add just five more units to the order, the system will apply the discount automatically. A: (determined) We can certainly work with that. B: Great. I'll modify the pending order on my end to fifty units and send over the revised invoice for your approval right away. [Q68] Look at the graphic. Which item is Carmen attempting to purchase?

(Shared with Q68.) [Q69] Why does the woman say, 'We can certainly work with that'?

(Shared with Q68.) [Q70] What will the man do next?

Hello, Ms. Ingrid. This is Tariq calling from the Bella Vista Restaurant regarding your reservation for twenty guests next Thursday evening. I am calling to let you know that we have had to adjust our seating arrangements. Due to some unexpected maintenance in our private dining room, your group will now be accommodated in our heated garden terrace instead. It is a lovely space with a great view of the city, and we will set up the same banquet tables you requested. To apologize for this change, we would like to offer your guests some complimentary food items from our appetizer menu. Please call me back at your earliest convenience to let me know if this arrangement is acceptable. Thank you. [Q71] What is the main purpose of the telephone call?

(Shared with Q71.) [Q72] Why will the group be seated on the garden terrace?

(Shared with Q71.) [Q73] What does the speaker offer to the listener?

Thank you for calling the Metro Airport Shuttle automated information line. Please be advised that starting Monday, October fifth, our express route to the international terminal will be temporarily modified due to road repairs on Highway 10. During this two-week construction period, shuttles will depart every twenty minutes instead of our usual fifteen-minute schedule. Additionally, passengers boarding at the downtown transit center should use Platform 4 rather than Platform 1. For real-time updates on vehicle locations, please download our official mobile application. To speak with a customer service representative regarding group bookings, please press three now. [Q74] What is the main purpose of the announcement?

(Shared with Q74.) [Q75] Why will the shuttle service be modified?

(Shared with Q74.) [Q76] According to the speaker, how can passengers get real-time updates?

Good morning, everyone, and welcome to today's shift briefing. We have an important task today regarding our building's climate control system. The main air conditioning unit on the third floor has been making a loud noise, so we need to inspect the ventilation fans and replace any worn-out belts. Since we have to temporarily turn off the cooling system in that wing, I have already sent an email to notify the office employees working there. Please make sure to wear your protective safety gear and helmets while working in the ceiling crawls. Once the repairs are complete, please log your hours and the parts used in our online database. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] According to the speaker, what has already been done?

(Shared with Q77.) [Q79] What does the speaker ask the listeners to do after completing the work?

Good morning, everyone. I'd like to use the last few minutes of our meeting to discuss the retirement celebration for Tomas next Friday. As you know, Tomas has been with our logistics team for over twenty years, so we want to make this event very special. We have booked the banquet hall at the Grand Plaza Hotel, and the dinner will begin at 6:30 P.M. I still need a volunteer to coordinate the slideshow of photos from Tomas's career here. If you have any pictures of him from past company events, please email them to me by Wednesday afternoon. Finally, don't forget to sign the farewell card at the reception desk before you leave today. [Q80] What event is the speaker discussing?

(Shared with Q80.) [Q81] What does the speaker ask for help with?

(Shared with Q80.) [Q82] What are the listeners instructed to do today?

Attention all employees, this is Aisha from the Human Resources department with a quick reminder regarding this year's performance reviews. The deadline to submit your self-evaluation forms has been extended to this Friday at 5:00 P.M. Please note that we are using the new online portal, TalentFlow, instead of emailing PDF documents this year. If you have not yet activated your account, please check your inbox for an invitation link sent yesterday. For any technical difficulties logging in, please contact the IT help desk at extension 402. Thank you for your cooperation in completing this important step on time. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] According to the speaker, what is different about this year's process?

(Shared with Q83.) [Q85] Why should listeners contact the IT help desk?

Are you looking to restock your business supplies for the upcoming quarter? Here at Apex Supply, we are excited to announce the release of our spring product catalog, featuring hundreds of high-quality items from desks to shipping materials. For the next two weeks, we are offering a fifteen percent discount on all orders placed through our new mobile application. Simply enter the promotional code "SPRING15" at checkout to receive this special discount. Additionally, any bulk order over two hundred dollars will qualify for free next-day delivery. Visit our website today to download the catalog and start saving on your business essentials. [Q86] What is being advertised?

(Shared with Q86.) [Q87] How can customers obtain a fifteen percent discount?

(Shared with Q86.) [Q88] What benefit is offered for bulk orders over two hundred dollars?

Welcome to the Grand Bay Hotel. My name is Carmen, and I am the guest services manager here. We are delighted to host your group this weekend. Currently, our staff is finishing the preparation of your rooms on the fourth floor, so your keys will be ready in about fifteen minutes. In the meantime, please leave your luggage with our porters at the front desk. After you check in, please remember that our complimentary welcome reception has been moved from the lobby to the rooftop garden. I hope you enjoy your stay with us. [Q89] Where is the talk most likely being given?

(Shared with Q89.) [Q90] Why are the listeners asked to wait?

(Shared with Q89.) [Q91] According to the speaker, what has been relocated?

Welcome back to the morning edition of Metro Travel Report; I'm your host, Amara. Before you head out the door today, we have an urgent update for airport commuters. Starting tomorrow, the city will begin resurfacing the main lanes of the East Expressway. Consequently, several airport express shuttle routes will experience temporary scheduling adjustments. For those of you accustomed to catching the shuttle from North Station, please note that you'll have to make your way to West Plaza instead. Additionally, Route A will be taking a detour through the southern bypass. We all know how unpredictable the morning traffic on the bypass can be. Therefore, we highly advise booking a shuttle departing at least an hour earlier than your usual time. For the complete list of revised departure times, please consult our mobile application. [Q92] What is the main purpose of the broadcast?

(Shared with Q92.) [Q93] Look at the graphic. Which shuttle route should passengers from North Station take instead?

(Shared with Q92.) [Q94] What does the speaker mean when she says, "We all know how unpredictable the morning traffic on the bypass can be"?

Hello, this is Diego from Peak Climate Control calling about the scheduled maintenance on your facility's heating system. While inspecting the main furnace this morning, I discovered that the primary blower motor is severely worn out and needs to be replaced immediately to prevent a complete system shutdown. I checked our inventory, and although we don't have this specific model in our warehouse, I managed to track one down at a nearby distributor. It will take me about an hour to drive over there, pick up the component, and bring it back here. Fortunately, my next stop is just down the street. Please call me back at my mobile number as soon as possible to let me know if you approve this additional repair so I can head to the distributor. [Q95] Why is the speaker calling?

(Shared with Q95.) [Q96] What does the speaker mean when he says, "My next stop is just down the street"?

(Shared with Q95.) [Q97] What does the speaker ask the listener to do?

Thank you for calling the inquiry hotline for the annual Spark Foundation Charity Gala, which is being hosted by our company this coming Saturday. Because we have reached maximum capacity for the main dining hall, standard entry tickets are no longer being distributed, though a select few premium packages are still available on our website. For registered event volunteers, please be aware that the mandatory orientation session on Friday has been moved from 4:00 P.M. to 3:00 P.M. so that we can finalize the stage setup earlier. I know many of you have busy afternoon schedules, but we really need to get a head start on the decorations. If this timing no longer works for you, please press two to leave a voicemail for Aisha, our coordinator, who can look into alternative tasks for you. For all other inquiries, including how to submit digital donations, please stay on the line to speak with a representative. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "I know many of you have busy afternoon schedules"?

(Shared with Q98.) [Q100] According to the message, why should a caller press two?