TOEIC Listening Mock Test 4

Look at the picture. (A) She is handing a document to a man. (B) He is typing on a computer keyboard. (C) She is hanging a picture on the wall. (D) He is opening a desk drawer.

Look at the picture. (A) She is hanging a picture on the wall. (B) She is handing a document to a worker. (C) He is fixing a computer screen. (D) He is opening a cardboard box.

Look at the picture. (A) She is writing on a large map. (B) She is carrying some heavy luggage. (C) She is handing a card to a customer. (D) She is cleaning the computer screen.

Look at the picture. (A) An airplane is being boarded by passengers. (B) A worker is sealing a cardboard box. (C) A passenger is checking a flight schedule on a wall monitor. (D) A suitcase is being placed onto a scale.

Look at the picture. (A) He is repairing an air conditioning unit. (B) He is painting the side of the building. (C) He is washing a large glass window. (D) He is carrying a metal ladder outside.

Look at the picture. (A) Some boxes are being stacked on metal shelves. (B) Items are being placed into cardboard containers. (C) A large banner is being hung from the ceiling. (D) Some food containers are being washed in a sink.

Where should I submit my job application? (A) To the human resources office. (B) By five o'clock on Friday. (C) The application is very long.

When will the supplier send the invoice? (A) In the billing office. (B) On Thursday afternoon. (C) To send the invoice.

Who is working at the front desk tonight? (A) At around eight o'clock. (B) Yes, the desk is clean. (C) Our new receptionist, Sofia.

What gate does the flight to Tokyo depart from? (A) Gate fifteen. (B) At three o'clock. (C) To catch my flight.

Did you call the technician to repair the heater? (A) No, I do not need a new heater. (B) Yes, she will arrive this afternoon. (C) In the basement near the elevator.

Why is the company picnic being held indoors? (A) At the park down the street. (B) To buy a new picnic basket. (C) Because it might rain today.

Did you send your job application yet? (A) Yes, I emailed it this morning. (B) To the main office downtown. (C) I need a copy of the application.

How do I track my order? (A) I will order the office supplies. (B) Use the number on your invoice. (C) At the warehouse next door.

Where is the hotel guest elevator? (A) At nine o'clock. (B) For hotel guests. (C) Around the corner.

When does the airport train leave? (A) At two o'clock. (B) From platform four. (C) I need to train the new staff.

Who scheduled the annual inspection for the heating system? (A) Every year in early October. (B) The building supervisor arranged it. (C) No, the inspection was brief.

What is the grand prize for the charity raffle? (A) At the community center downtown. (B) No, I haven't bought a raffle ticket yet. (C) A weekend stay at a resort.

Why did we postpone the new employee's onboarding? (A) Because her supervisor is currently traveling. (B) At the beginning of next month. (C) I have not met the new employee.

The discount coupon is valid until Friday, isn't it? (A) At the register near the entrance. (B) Actually, it expires tomorrow. (C) Yes, I'd like to get a discount.

We need to hire more servers for the banquet, don't we? (A) At seven o'clock in the evening. (B) No, the banquet room is upstairs. (C) Yes, the guest list has grown.

Should we take the express train to the airport, or would you prefer to book a taxi? (A) The rail service is usually much faster at this hour. (B) No, I didn't train the new assistant yet. (C) At departure gate fifteen.

Should we replace the air filter now, or can it wait until the weekend? (A) Actually, the water filter is in the kitchen. (B) Let's do it right away so we don't forget. (C) At least twice a year.

Have you sent out the invitations for the annual awards ceremony? (A) In the grand ballroom on the second floor. (B) Yes, it was a wonderful ceremony. (C) Actually, Sofia is handling that task.

I'm having trouble scheduling the interviews with the final candidates. (A) Would you like me to help you coordinate the times? (B) At three o'clock in the main conference room. (C) Actually, those interviews were much too long.

Our supplier just raised the price of our packaging materials. (A) Actually, I haven't wrapped the package yet. (B) We might have to look for a different vendor. (C) About thirty dollars per unit, I think.

The guest in room 312 has already checked out, hasn't she? (A) At the front desk near the entrance. (B) Yes, I will check the reservation details. (C) Actually, she decided to stay another night.

Are you going to look up the express train schedule yourself, or should I have the hotel concierge arrange a shuttle service to the airport? (A) Actually, our local client offered to drive us there instead. (B) I can schedule that project review for tomorrow morning. (C) At the main information desk near the arrival terminal.

Don't we need to call in a technician to look at the ventilation unit since it's been making that strange rattling sound all morning? (A) I didn't hear any phone call coming from the main unit. (B) Actually, I already reached out to the maintenance department about that. (C) Normally, twice a year to prevent any potential safety issues.

Since our charity drive has already raised more than our target amount, we should probably wrap up the donation collections early. (A) No, I don't think they have printed out the official donation receipts yet. (B) At the main auditorium where we held the annual awards ceremony last spring. (C) But some regional offices are still waiting for their collection bins to arrive.

The marketing director wants us to wrap up the applicant interviews by Friday, even though two managers are out on annual leave. (A) I can ask Sofia from sales to step in and help. (B) Yes, she plans to take her annual leave in September. (C) The sessions will be held in the main conference hall.

A: Hi Hassan, this is Yuki from Apex Logistics. I'm calling about the invoice we received for our office supply order yesterday. B: Hello, Yuki. Yes, I processed that order. Is there an issue with the total amount? A: Yes, the invoice shows the standard rate, but we were supposed to get a fifteen percent discount because we ordered over fifty units of paper. B: Ah, I see what happened. Our seasonal promotion coupon ended on Monday, but since you submitted the order on Sunday night, you definitely qualify for it. I apologize for the oversight. A: That's a relief. We need to submit the corrected invoice to our accounting department by Friday. Can you send a revised copy today? B: Absolutely. I'll update the system right now and email you the adjusted invoice within ten minutes. I'll also include a coupon for your next purchase as a gesture of goodwill. [Q32] Why is Yuki calling Hassan?

(Shared with Q32.) [Q33] According to Hassan, why did the issue occur?

(Shared with Q32.) [Q34] What does Hassan say he will do next?

A: Thank you for calling Metro Rentals. This is Aisha speaking. How can I help you today? B: Hi Aisha, my name is Tomas from Blue Star Logistics. We rented fifty folding chairs and ten large banquet tables from you for our outdoor staff dinner this Friday. A: Ah, yes, Tomas, I have your rental order open on my screen. Is there a change you'd like to make? B: Yes. The weather forecast now shows heavy rain for Friday evening, so we are moving the dinner indoors to our main lobby. Since we have limited space there, we only need thirty chairs and six tables now. A: I can certainly adjust those quantities for you. Since you're reducing the order size, I will issue a partial refund to your company's credit card. It should appear in a couple of days. B: That's great, thank you. Also, since we'll be indoors, we don't need your delivery team to set up the furniture. Our own facilities staff will handle the arrangement inside. A: Perfect. I'll update the delivery instructions so our driver just drops the items off at your loading dock. I'll email you the updated invoice right away. [Q35] Why is the man calling?

(Shared with Q35.) [Q36] Why does the man want fewer chairs and tables?

(Shared with Q35.) [Q37] What does the woman say she will do next?

A: Diego, did the travel agency confirm your flight change to Frankfurt? B: Yes, Aisha. I'm now leaving on Wednesday morning instead of Tuesday evening. But that means I will miss the scheduled shuttle bus from the airport to our partner company's office. A: Don't worry about that. You can take a taxi instead and submit the receipt to the finance department for reimbursement. Just make sure to get a physical copy of it. B: I will. Oh, and regarding the product samples for the demonstration, I decided not to bring them on the plane. I sent them yesterday via express delivery. A: Good thinking. Have they arrived at the hotel yet? B: I just checked the tracking website, and they are currently at the local distribution center, so they should be delivered by this afternoon. [Q38] According to the conversation, what is true about Diego's travel plans?

(Shared with Q38.) [Q39] What does the woman suggest Diego do?

(Shared with Q38.) [Q40] How were the product samples sent?

A: Hassan, I'm glad you arrived so quickly. The temperature in our main storage freezer has gone up by five degrees since this morning. B: I'll take a look at the cooling unit right away, Ingrid. It could be a blocked vent or a faulty thermostat sensor. A: I hope it's an easy fix. We have a large shipment of frozen seafood arriving at three o'clock, and we need the freezer running at the correct temperature by then. B: I've just inspected the control panel. The sensor is working fine, but the condenser fan motor is overheating and needs to be replaced. A: Oh no. Do you have a spare fan motor with you, or will we have to wait for one to be delivered? B: Fortunately, I have that exact model in my service van. It will take me about forty-five minutes to install it and test the system. A: That's a relief. That means it will be ready before the delivery truck gets here. I'll let the warehouse staff know. [Q41] What problem does the woman describe?

(Shared with Q41.) [Q42] According to Hassan, what is causing the issue?

(Shared with Q41.) [Q43] What will Hassan most likely do next?

A: Lukas, do you know how many boxes we have collected for the charity clothing drive so far? The pickup is scheduled for Friday. B: Hi Hina. We have about ten boxes in the lobby, but the charity organization said they can't come on Friday anymore. They had a truck breakdown, so they rescheduled for next Monday. A: Oh, that actually works out well. It gives our colleagues more time to bring in donations. I'll send out a company-wide email reminder this afternoon to encourage more people to participate. B: Good idea. In the meantime, we need to find a place to store these boxes over the weekend so they don't block the reception area. A: I'll contact the facilities manager right now to see if we can use the basement storage room. B: Perfect. I'll help you carry them down there once you get the key. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] Why has the schedule changed?

(Shared with Q44.) [Q46] What does the woman plan to do this afternoon?

A: Diego, do you have a moment? I’m looking over the onboarding schedule you sent for Aisha, our new marketing assistant starting next Monday. B: Sure, Ingrid. Is there a problem with the schedule? I tried to make sure she spends her first few days getting familiar with the department. A: Well, on Tuesday afternoon, she is scheduled to shadow Kenji to learn about our digital advertising campaigns. But Kenji will actually be in Chicago visiting a client all next week. B: Oh, I forgot about his travel plans. We can definitely reschedule that session. Who else on your team could show Aisha how we manage those campaigns? A: Actually, Priscilla is also working on those accounts. She should be available on Wednesday morning instead. Could we swap those sessions? B: That sounds perfect. I'll update the orientation itinerary and email the revised version to both you and Aisha by the end of today. [Q47] What is the main purpose of the conversation?

(Shared with Q47.) [Q48] Why is Kenji unable to meet with the new employee next week?

(Shared with Q47.) [Q49] What does Diego say he will do by the end of the day?

A: Hello, this is Carmen from Apex Retail. I'm calling about invoice number 402 for the promotional catalogs we ordered last week. B: Hi, Carmen. Let me pull that up on my screen. Yes, I see the order here. Is there an issue with the billing amount? A: Yes, we were supposed to receive a fifteen percent discount because we ordered over five hundred copies, but the invoice shows the full price. B: I apologize for that. Our automated billing system didn't register the promotional code. I'll manually adjust the total and send you a revised invoice. A: Thank you, Hassan. Also, we need those catalogs by Friday for our seasonal sale. Will they still arrive on time? B: Don't worry, they have already been shipped and are scheduled to arrive on Thursday afternoon. I'll email you the tracking number right away. [Q50] Why is the woman calling?

(Shared with Q50.) [Q51] What does the man say he will do?

(Shared with Q50.) [Q52] When are the items expected to arrive?

A: Hello Aisha, I'm Diego. We're setting up for our banquet in Ballroom B, but I realized we need to make a quick change to our equipment rental order. B: Hi, Diego. I can certainly help with that. What adjustments do we need to make for your event tonight? A: We have about twenty more guests than expected, so we'll need three additional round tables. Also, our speakers prefer to move around, so could we get two more wireless microphones? B: The extra tables are no problem; I'll have the staff set them up right away. However, all our wireless microphones are currently being used by a seminar in Hall C. A: Oh, that's a problem. Our presentation starts at 2:00 PM, and we really need hands-free mics. B: Well, that seminar ends at 1:30 PM. I can have our AV technician retrieve those microphones, test them, and bring them directly to Ballroom B by 1:45 PM. Would that work? A: Yes, that would be perfect. Thank you so much for arranging that. [Q53] What is the main purpose of the conversation?

(Shared with Q53.) [Q54] Why is the man concerned?

(Shared with Q53.) [Q55] What does the woman offer to do?

A: Tomas, our flight to Frankfurt leaves in two hours, and the security lines at the international terminal are notoriously long on Friday afternoons. B: I know, but the direct express shuttle we planned to take at 14:15 was just cancelled due to track maintenance. A: That's problematic. The next available route on the board is delayed by fifteen minutes, so we can't rely on that one either if we want to check our bags in time. B: (disappointed) Well, there goes our plan of having a sit-down lunch before boarding. A: We'll just have to grab something quick at the gate. Let's book the next scheduled departure that isn't delayed. Look, the one at Platform 1 is still running on time. We should head over there right away. B: Good idea. I'll purchase the tickets on my phone while we walk. [Q56] What are the speakers planning to do?

(Shared with Q56.) [Q57] Why does the man say, "Well, there goes our plan of having a sit-down lunch before boarding"?

(Shared with Q56.) [Q58] Look at the graphic. Which route will the speakers most likely take?

A: Ingrid, did you have a chance to look at the air conditioning unit on the third floor? The temperature in the offices up there has been rising steadily all morning. B: Yes, Hassan. I checked the unit, and the compressor valve is completely worn out. I've been searching our regular suppliers' online catalogs to see how quickly we can obtain a replacement part. A: We really need this resolved today. The regional directors are holding their annual budget review in the main conference room tomorrow morning. B: (concerned) Well, our usual vendors either don't have the valve on their shelves or can't deliver it until tomorrow afternoon. (brightening) Oh, wait. I see one local supplier has it in stock, but they don't offer a delivery service. A: That's not a problem at all. I can easily dispatch one of our junior maintenance technicians to pick it up immediately. Just send me the supplier's name and address. B: I'll text that over to you right now. While your technician is on the way, I'll go ahead and drain the system so that it's fully prepared for the installation the moment the part arrives. [Q59] What issue are the speakers discussing?

(Shared with Q59.) [Q60] Why does the man say, "The regional directors are holding their annual budget review in the main conference room tomorrow morning"?

(Shared with Q59.) [Q61] Look at the graphic. Which supplier will the speakers most likely use?

A: Tomas, I just looked over the setup for tonight's charity auction, and it seems we might run into a spacing issue in the east wing. B: Oh, really? I thought assigning the art pieces to the smallest room would work since they're just hanging on the walls. A: Usually yes, but the local gallery ended up donating ten additional framed landscapes this morning. (concerned) We can't just stack them on top of each other. B: Right, people need to actually see them to bid. Good point, Aisha. Let's swap that category with the weekend getaways. Those are just brochures on a single table anyway, so they'll easily fit in the smaller space. A: Good thinking. I'll ask the volunteer crew to start moving the display easels right away. By the way, did the catering team confirm when they'll set up the beverage station? B: Yes, they'll be in the lobby by four o'clock. I've already printed out the updated bidder sign-up sheets for them to hand out at the entrance. [Q62] What is the main purpose of the conversation?

(Shared with Q62.) [Q63] Why does Aisha say, "We can't just stack them on top of each other"?

(Shared with Q62.) [Q64] Look at the graphic. Which room will now hold the weekend getaways?

A: Hassan, have you had a chance to look over the feedback forms for the senior designer candidates we interviewed on Tuesday? B: Yes, Yuki. I reviewed them this morning. I know we need to fill the position quickly, as the new project starts next month. Who stood out to you? A: Well, the internal candidate from our own department who interviewed right after lunch has outstanding creative skills. B: I agree, her portfolio is top-tier. But according to her performance history, she hasn't managed a team before. A: (hesitant) We could always provide extra management training. B: That's a possibility. However, the candidate from the marketing department has already led several successful campaigns, which makes him a very strong contender. A: True, but his technical design background isn't as extensive. I think we should contact their references before we make a final decision. B: Sounds like a plan. I'll email their current supervisors to request some recommendations this afternoon. [Q65] Look at the graphic. Which candidate does Yuki recommend?

(Shared with Q65.) [Q66] Why does Yuki say, "We could always provide extra management training"?

(Shared with Q65.) [Q67] What does Hassan agree to do this afternoon?

A: Hi, Tomas. I'm calling from Apex Consulting regarding the invoice for the ten replacement monitors we ordered last week. I noticed we were charged a restocking fee, but these units were actually under warranty because the original ones we purchased had defective power supply ports. B: Oh, let me check your file, Aisha. Yes, I see the order here. Normally, if items are sent back after the standard fifteen-day window, our system automatically applies a fee. I see your return was processed on day twenty. A: (disappointed) Well, our office was closed for a week. B: I understand. Since these monitors were indeed defective from the start, I can override the system to waive that charge. However, I'll need you to email me the original purchase receipt so I can attach it to the waiver form. A: I can do that right away. Also, we have a ten-percent-off coupon from your latest catalog. Can we apply that to the spare HDMI cables we added to this replacement order? B: Unfortunately, those catalog coupons can only be used for first-time orders of brand-new equipment, not on accessories. [Q68] Why is the woman calling?

(Shared with Q68.) [Q69] Look at the graphic. What restocking fee percentage was originally charged to the woman's account?

(Shared with Q68.) [Q70] Why does the woman say, 'Well, our office was closed for a week'?

Hello, Ingrid, this is Tomas calling from Royal Event Rentals regarding your order for the banquet on Saturday. I'm calling because we currently have a shortage of the white tablecloths you reserved for your tables. However, we do have ivory or light grey linens available in the same size, which would fit your round tables perfectly. If you decide to go with the light grey option, we would be happy to waive the delivery fee for your entire order as an apology for the inconvenience. Please let me know your decision by five o'clock today so we can pack the truck for tomorrow morning's delivery. You can reach me directly at my office number. [Q71] Why is Tomas calling?

(Shared with Q71.) [Q72] What does Tomas offer to do for the listener?

(Shared with Q71.) [Q73] Why must the listener respond by 5:00 P.M. today?

Thank you for calling the Skyline Express Shuttle service, your premier airport transport provider. Please note that starting Monday, October twelfth, our central route to the international airport will be modified due to maintenance work on the East Expressway. During this two-week period, all departures from the downtown terminal will leave fifteen minutes earlier than normally scheduled to ensure passengers arrive at their gates on time. If you have already booked a ticket, you do not need to make any changes; your existing ticket remains valid. For real-time updates on shuttle positions, please visit our website at skylineexpress.com or press two now to speak with an agent. We apologize for any inconvenience this temporary route change may cause to your travel plans. [Q74] What is the main purpose of the recorded announcement?

(Shared with Q74.) [Q75] According to the speaker, what should ticket holders do?

(Shared with Q74.) [Q76] How can callers get live tracking information?

Good morning, team. This is Tomas from facilities management, and I want to quickly go over our schedule for today's building maintenance. Our main focus today is servicing the air conditioning units on the third and fourth floors, as several office workers have reported that those areas are too warm. Please make sure to replace all the filters and clean the ventilation ducts thoroughly before lunchtime. I have already printed out the floor plans and left them on the breakroom table for you to pick up. Also, remember that we need to complete the work in the west wing first because a client meeting is scheduled there at one o'clock. Let me know if you run into any issues with the equipment, and let's have a safe shift. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] According to Tomas, what can the workers find in the breakroom?

(Shared with Q77.) [Q79] Why must the work in the west wing be finished first?

Good morning, everyone. My name is Sofia, and before we move on to the department updates, I’d like to announce the launch of our annual charity food drive, which begins next Monday. This year, our goal is to collect five hundred kilograms of non-perishable goods for the local community shelter. You can drop off your donations in the decorated bins located near the main reception desk. To encourage participation, the department that contributes the most items by the end of the month will win a catered lunch sponsored by the company. Thank you in advance for your generosity, and please let me know if you would like to help volunteer for the sorting committee. [Q80] What is the main purpose of the talk?

(Shared with Q80.) [Q81] Where should donations be placed?

(Shared with Q80.) [Q82] According to the speaker, what will the winning department receive?

Attention, all department supervisors. This is Sofia from the Human Resources department with a quick announcement regarding the annual performance reviews. The online evaluation portal is now open for you to submit your feedback on team members. Please ensure all evaluations are completed and submitted by next Friday, November tenth. To assist those who are new to this process, HR will host a brief instructional session in the main boardroom tomorrow at two o'clock. We highly recommend attending if you have any questions about using the new software system. Thank you for your cooperation. [Q83] Who is the announcement most likely for?

(Shared with Q83.) [Q84] According to the speaker, what must be done by next Friday?

(Shared with Q83.) [Q85] What will happen tomorrow at 2:00 P.M.?

Welcome to Apex Office Supplies, where we help your business run smoothly. I'm Aisha, the store manager, and I want to share some exciting news about our upcoming autumn catalog. Starting today, we are offering a fifteen percent discount on all bulk orders placed before the end of the month. This is a great opportunity to stock up on paper, toner, and basic stationery before our vendors raise their manufacturing prices next quarter. To receive this special discount, simply use the promotional code printed on the back cover of our new catalog when placing your order online. Stop by our customer service desk today to pick up your free copy of the catalog. [Q86] What is the main purpose of the announcement?

(Shared with Q86.) [Q87] According to Aisha, why should customers place orders soon?

(Shared with Q86.) [Q88] How can listeners obtain the discount?

Welcome to the Grand Riverside Hotel, everyone. My name is Ingrid, and I'll be leading your behind-the-scenes tour today of our newly updated catering facilities. We will begin in the main pastry kitchen, where our award-winning chef is currently preparing desserts for a large banquet tonight. After that, we’ll visit our rooftop garden, which supplies fresh herbs and vegetables directly to our three restaurants. Please remember to keep your safety badges visible at all times, as we will be walking through busy work areas. At the end of the tour, we'll stop by the lounge for some complimentary refreshments, where you can also pick up a copy of our seasonal recipe booklet. Let's head through these double doors to start. [Q89] What is the main purpose of the talk?

(Shared with Q89.) [Q90] What are the listeners instructed to do during the tour?

(Shared with Q89.) [Q91] What will the listeners receive at the end of the tour?

Welcome back to Business Traveler Today, I'm your host, Carmen. Today, we are looking at the newly completed rail line connecting our international airport directly to the central business district, a project that has faced numerous construction delays over the past year. Joining us to discuss the launch is logistics analyst Tariq, who oversaw the final transit integration study. While some commuters have complained about the initial ticket prices, the express train cuts travel times in half compared to the standard highway shuttle during peak hours. To those still planning to stick to their usual taxi service, the morning traffic on the expressway is not getting any lighter. Tariq will share his insights on how this new route will reshape regional business travel, so please stay tuned. [Q92] What is the main topic of the broadcast?

(Shared with Q92.) [Q93] What does the speaker mean when she says, "the morning traffic on the expressway is not getting any lighter"?

(Shared with Q92.) [Q94] According to the speaker, who is Tariq?

Hello, Ms. Carmen. This is Hassan from Apex Climate Solutions. I'm calling to follow up on the inspection I conducted on your office building's heating system yesterday. Although the overall wiring is in excellent condition, I discovered that the main pressure valve is severely cracked and needs an immediate replacement to prevent a major leak. Looking at your account, your current enrollment is only for the Standard Care plan. *[sighs]* Our technicians are scheduled to visit your neighborhood again this Thursday. If you can call me back to authorize the change to the package that covers this specific repair, we can get that valve swapped out without charging you the standard emergency call-out fee. I look forward to hearing from you. [Q95] What is the main purpose of the telephone call?

(Shared with Q95.) [Q96] What does the speaker mean when he says, "Our technicians are scheduled to visit your neighborhood again this Thursday"?

(Shared with Q95.) [Q97] Look at the graphic. Which service plan does the speaker recommend the listener upgrade to?

Thank you for calling the information line for the annual company charity gala, scheduled for this Saturday at the Grand Ballroom. Please note that because of an unprecedented response from our regional offices, all general admission tickets have been fully reserved earlier than anticipated. We didn't expect this level of turnout. While we are currently unable to accommodate additional dinner seating requests, we are still accepting names for our standby list in case of cancellations. Furthermore, if you are looking to support our fundraising goals without attending in person, you can access our online silent auction platform by visiting our employee portal starting tomorrow morning. To leave a message for the event planning committee, please press four now. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "We didn't expect this level of turnout"?

(Shared with Q98.) [Q100] According to the message, what can listeners do starting tomorrow?