Privacy Policy

1. Introduction

Loopy values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in this policy.

2. Information Collection

We collect the following types of information:

Personal Information

• Name and email address
• Account login credentials
• Payment information (securely processed by third-party payment processors)

Usage Information

• Learning progress and achievements
• Course interaction records
• Device information and IP address

Voice Recording Data

• Voice recordings from shadowing practice sessions
• Pronunciation assessment results and phoneme-level scores
• Recording metadata (duration, file size)

3. Cookie Usage

We use cookies and similar technologies to:

• Maintain your login status
• Remember your preference settings
• Analyze website usage to improve services

4. How We Use Information

We use collected information to:

• Provide and maintain our services
• Personalize your learning experience
• Process transactions and send related notifications
• Improve our products and services
• Analyze pronunciation recordings to provide personalized feedback

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances: with your consent, with service providers, to comply with legal requirements, or to protect our rights and safety.

6. Data Security

We employ industry-standard security measures to protect your information, including encrypted transmission, secure storage, and access controls. However, no method of internet transmission is completely secure.

7. Your Rights

Under applicable data protection laws, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Request deletion of all voice recordings from your account

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you discover we have collected information from a child, please contact us so we can delete it.

9. Policy Changes

We may update this Privacy Policy from time to time. Material changes will be notified via email or platform announcement. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

privacy@loopyai.app