TOEIC Listening Mock Test 2

Look at the picture. (A) She is handing a folder to a colleague. (B) She is hanging a calendar on the wall. (C) She is typing on a computer keyboard. (D) She is opening a drawer of a filing cabinet.

Look at the picture. (A) A man is writing on a whiteboard. (B) A woman is pointing at a catalog. (C) A customer is paying with a credit card. (D) An employee is packing some cardboard boxes.

Look at the picture. (A) He is washing some dishes in a sink. (B) He is sweeping the kitchen floor. (C) He is setting a glass on the table. (D) He is hanging a sign on the wall.

Look at the picture. (A) The driver is repairing the engine of a van. (B) A customer is signing a receipt for a delivery. (C) A mailbox is being painted on the sidewalk. (D) Some packages are being loaded into a vehicle.

Look at the picture. (A) A worker is repairing a vehicle's engine. (B) A man is driving a car out of a garage. (C) A technician is washing a car windshield. (D) Some tools are being placed in a trunk.

Look at the picture. (A) A table is being carried out of the room. (B) Some brochures are being arranged on a table. (C) A sign is being painted on a white wall. (D) Some boxes are being loaded onto a cart.

Where are the new application forms? (A) On the front desk. (B) Please fill out the forms. (C) Next Monday at noon.

When will the invoice be sent? (A) To the billing department. (B) By the end of the week. (C) I will sign the invoice.

Who is managing the front desk today? (A) At the front entrance. (B) I need a new desk. (C) That would be Diego.

What is the gate number for the Paris flight? (A) It is gate fifteen. (B) At two o'clock this afternoon. (C) Yes, I booked the flight.

Did you call the technician to repair the heater? (A) In the basement near the stairs. (B) Yes, he will arrive after lunch. (C) Actually, it is a very old heater.

Why are we having the picnic indoors today? (A) At two o'clock this afternoon. (B) I bought some new picnic blankets. (C) Because it is raining outside.

Have you met the new marketing assistant yet? (A) Yes, I met her this morning. (B) In the main office upstairs. (C) No, the marketing budget is not ready.

How can I track my package? (A) By next Wednesday afternoon. (B) Enter the tracking number online. (C) The package is on the desk.

Where is the hotel fitness center? (A) It opens at six in the morning. (B) I enjoyed staying at that hotel. (C) It is on the second floor.

When does the next airport shuttle arrive? (A) In about ten minutes. (B) At the main terminal. (C) Yes, it is a new shuttle.

Who is scheduled to service the heating system today? (A) Right after the morning shift ends. (B) A technician from the local agency. (C) Because the heating bills are too high.

What items are we collecting for the charity drive? (A) In the box by the front entrance. (B) I can drive you to the center. (C) We are focusing on warm winter clothing.

Why has the start date for the new assistant been delayed? (A) We are still waiting on his background check. (B) Sometime around the middle of next month. (C) I think the project has already started.

We still qualify for the promotional discount, don't we? (A) At the end of next business week. (B) Yes, it has already been deducted from the total. (C) No, she is not qualified for that job.

Your reservation includes a complimentary breakfast, doesn't it? (A) At around eight o'clock in the morning. (B) Yes, I need to cancel the reservation. (C) Actually, my booking doesn't come with any meals.

Should we take the airport express train or call a taxi? (A) The train is usually faster at this hour. (B) At the main ticket counter. (C) I still need to train the new employees.

Should we repair the heating system ourselves, or call a technician? (A) In the basement next to the elevator. (B) Let's contact the service company. (C) I think we should repair the desk.

Are you planning to attend the retirement dinner for Ms. Ingrid tonight? (A) It will be held at the Grand Ballroom. (B) Actually, I haven't made dinner plans yet. (C) Yes, I confirmed my attendance yesterday.

We still don't have enough volunteers for the Saturday shift. (A) I think Aisha is available that day. (B) At the downtown branch office. (C) Yes, I prefer the day shift.

Our main supplier just raised their delivery fees again. (A) At the back entrance of the warehouse. (B) We might need to compare some other vendors. (C) Yes, she delivered the packages yesterday.

The catering company delivered the extra tables, didn't they? (A) Actually, the catering menu is already set. (B) At the main entrance of the building. (C) Yes, they're already in the banquet hall.

Are you going to submit the customs declaration form online, or will you let the shipping agent handle it when the cargo arrives? (A) Our broker said they would take care of all the paperwork. (B) Yes, I usually shop online for office supplies. (C) At the loading dock behind the main warehouse.

Don't you think we should look into the service contract for the ventilation system since the warranty is about to run out? (A) Our customer service representatives are available twenty-four hours a day. (B) Actually, the facility manager renewed it yesterday morning. (C) In the storage room behind the main reception desk.

Since the charity drive surpassed our original target, we'll have to order more appreciation plaques for the volunteers. (A) Actually, we held it at the community center down the street. (B) I can drive you to the venue if you need a ride. (C) The engraving shop will need the final list of names today.

Since Aisha has been promoted to marketing director, we really need to find someone who can take over her shift schedules. (A) I believe several part-time assistants are looking for extra hours. (B) Actually, the marketing team is still designing the promotional pamphlets. (C) By submitting the online application form before the deadline.

A: Hi Hassan, I'm calling from the Blue Bay Cafe. We just received the shipment of outdoor dining tables we ordered from your catalog last week, but two of them have deep scratches on the surface. B: I'm very sorry to hear that, Carmen. Let me pull up your invoice. Do you happen to have the order number? A: Yes, it's 8841. We really need the replacements by Friday because we have a large outdoor event scheduled for this weekend. B: I see your order here. I'll arrange for two replacement tables to be shipped out via express delivery today. They should arrive by Thursday. A: That would be great. Should I send the damaged ones back? B: Yes, please. I'll email you a prepaid shipping label right now so you can return them to our warehouse at no extra charge. [Q32] Why is the woman calling?

(Shared with Q32.) [Q33] What is scheduled to happen this weekend?

(Shared with Q32.) [Q34] What does the man offer to do?

A: Thanks for calling Grand Event Rentals. My name is Tomas. How can I help you today? B: Hi Tomas, this is Aisha. I have an active reservation for fifty outdoor chairs and ten tables for next Saturday. I need to make a change because the venue has changed. A: I can certainly help you with that, Aisha. What is your new location? We'll need to check if there are any extra delivery fees. B: The event is now at the Lakeside Pavilion. Since that pavilion has its own picnic tables, I won't need the ten tables anymore. But I do need to increase the chair order to seventy-five. A: Alright, let me update your order. I'll remove the tables and add twenty-five more chairs. Yes, we deliver to Lakeside Pavilion regularly, so there's no additional delivery charge. B: That's great news! Could you please email me the updated invoice? I need to submit it to our treasurer for payment by Friday. A: I'll send that over right away. You should receive it in your inbox in a couple of minutes. [Q35] What is the purpose of the phone call?

(Shared with Q35.) [Q36] Why does the woman no longer need the tables?

(Shared with Q35.) [Q37] What does the man agree to do next?

A: Hello, Amara. This is Diego calling from the logistics hub. I have a question about my return flight to Chicago tomorrow. B: Hi, Diego. How can I help you today? Is there an issue with your reservation? A: Yes, the delivery truck carrying our new equipment prototype was delayed at the border, so I won't be able to inspect it until tomorrow afternoon. I need to push my departure back by one day. B: I see. Let me search our system for open seats. There is a flight leaving on Thursday morning at ten o'clock. Would that work for you? A: Yes, that is perfect. Will there be an extra fee for making this modification? B: Since you booked a flexible corporate ticket, there is no change fee. I will send the updated itinerary to your email right away. [Q38] Why is Diego calling the travel agent?

(Shared with Q38.) [Q39] According to Diego, what caused the delay?

(Shared with Q38.) [Q40] What does Amara say about Diego's booking?

Aisha: Diego, thank you for coming to look at our building's air conditioning system so quickly. The lobby has been quite warm since yesterday. Diego: No problem, Aisha. I checked the main cooling unit on the roof. It looks like the compressor motor is overheating because the airflow intake is blocked. Aisha: Oh, I see. Can it be repaired today? We are hosting a major client meeting here on Thursday, and we need the lobby to be comfortable. Diego: I can't fix it right now because I need to replace a damaged valve, and I don't have that specific part in my service truck. I'll have to order it from our warehouse. Aisha: How long will that take? Thursday is only two days away. Diego: Don't worry, the warehouse is nearby. If I request express delivery now, the part should arrive by tomorrow morning. I can return and finish the repair by noon tomorrow. Aisha: That sounds great. Please go ahead and place the order. I'll let the security desk know to expect you tomorrow. [Q41] What problem are the speakers discussing?

(Shared with Q41.) [Q42] Why is the woman concerned about the timeline?

(Shared with Q41.) [Q43] What does the man say he will do next?

A: Tomas, how is the annual charity food drive coming along? Are we ready to start accepting donations tomorrow? B: Almost, Carmen. I've set up the collection bins in the main lobby, but I still need to hang up the promotional posters. The printer just delivered them this morning. A: I can help you put those up during my lunch break. By the way, did the local food bank confirm when they will pick up the collected items? B: Yes, their representative said they will send a truck on Friday afternoon. Oh, and they specifically asked if we could focus on canned goods this year, rather than boxed items. A: Good to know. I'll send out a company-wide email reminder about that request right away so everyone knows what to bring. B: Thanks, Carmen. That will really help us get the right items. [Q44] What event are Carmen and Tomas discussing?

(Shared with Q44.) [Q45] What does Tomas say he still needs to do?

(Shared with Q44.) [Q46] What does Carmen say she will do next?

A: Tomas, do you have a moment? I'm setting up the onboarding schedule for our new marketing assistant, Carmen, who starts next Monday. B: Sure, Noor. How can I help? I remember how helpful the training schedule was when I joined the company. A: Well, I was hoping you could show her how to use our client database on Tuesday morning. You use it every day, so you're the perfect person. B: I'd love to, but I have my annual performance review with my supervisor at ten o'clock that morning. Would Wednesday afternoon work instead? A: That should be fine. I'll adjust the schedule. Also, do you know if her company laptop has been delivered by the IT department yet? B: Actually, I saw a package with her name on it at the reception desk earlier. I can go collect it and put it on her desk now. A: That would be wonderful, thank you. I'll email her the updated training plan right away. [Q47] What is the main purpose of the conversation?

(Shared with Q47.) [Q48] Why is Tomas unavailable on Tuesday morning?

(Shared with Q47.) [Q49] What does Tomas offer to do?

A: Hello, Aisha. This is Tomas from Apex Logistics. I'm calling about the invoice we received today for the office chairs we ordered last week. B: Hi, Tomas. Let me pull up your account. Is there a problem with the total amount? A: Yes, the ten percent promotional discount from your seasonal catalog wasn't applied to our bill. The full price was charged instead. B: Ah, I see. It looks like that catalog coupon expired yesterday. However, since you placed the order last Thursday, you are definitely eligible for the lower rate. I can modify the invoice for you right now. A: That would be great, thank you. We need the corrected document so our accounting department can process the payment before Friday. B: I understand. I will apply the discount and email the revised invoice to you in just a few minutes. Could you confirm your email address? A: Certainly. It is tomas@apexlogistics.com. I'll watch for your message. [Q50] Why is the man calling?

(Shared with Q50.) [Q51] According to the woman, why was the discount omitted?

(Shared with Q50.) [Q52] What does the woman promise to do next?

B: Hello, Summit Event Rentals. This is Tomas speaking. How can I help you today? A: Hi, Tomas. My name is Yuki. I have an existing reservation for this Saturday at the Grand Oak Pavilion. I need to modify my order. B: Of course, Yuki. Let me pull up your account. Ah, yes, I see the booking for fifty folding chairs and ten round tables. What changes would you like to make? A: Well, our guest list unexpectedly grew, so we'll need fifteen more chairs. Also, we're worried about the weather forecast showing rain, so is it possible to add a large canopy tent to our order? B: We do have one tent left in our warehouse for this weekend. I can add that to your invoice, along with the extra chairs. I'll send you the updated total right away. A: Thank you so much! I'll review the new invoice and submit the payment online this afternoon. [Q53] Why is the woman calling?

(Shared with Q53.) [Q54] What does the woman want to add to her order?

(Shared with Q53.) [Q55] What does the woman say she will do this afternoon?

A: Lukas, I'm glad I found your transit desk. My incoming flight from London was delayed, so I missed my connection to Frankfurt. B: Oh, I see the issue, Aisha. Since both flights were booked on the same itinerary, we can rebook you on the next flight at no extra charge. However, that departure isn't until 8:00 PM. A: (concerned) That's too late. I have to inspect our new distribution center before they close at 6:00 PM today. Is there any way I can take the express train instead? B: We do partner with the railway. I can exchange your flight ticket for a high-speed train voucher, but because it is a last-minute change, there is a fifty-dollar upgrade fee. A: (anxious) Our corporate travel policy is very strict about extra fees. But I guess I have no other option if I want to make that appointment. B: Don't worry, I can print a delay certificate for you. If you submit that along with the ticket receipt to your finance department, they should waive the restriction and reimburse you. [Q56] Why is the woman unable to wait for the 8:00 PM flight?

(Shared with Q56.) [Q57] Why does the woman say, "Our corporate travel policy is very strict about extra fees"?

(Shared with Q56.) [Q58] What does the man suggest the woman do?

A: Tomas, did the maintenance crew finish inspecting the main climate control unit on the roof? Several employees on the third floor have already complained that their offices are freezing. B: Yes, Carmen. The technician identified a faulty valve in the coolant line that's causing that entire zone to overcool. Unfortunately, he doesn't have the specific replacement part in his service vehicle. A: That's problematic, because we have an important meeting with our regional distributors scheduled in the third-floor boardroom at two o'clock this afternoon. B: Well, the technician assured me he could pick up the valve from their local supply warehouse and have it fully installed before noon. (reassuringly) He's already on his way there now. A: (relieved) That's a relief. But just in case there's an unexpected delay, I'm going to see if we can reserve the first-floor seminar room as a backup space. B: Good idea. I'll stay by the entrance to meet the technician when he gets back and make sure he goes straight to the roof. [Q59] What problem are the speakers discussing?

(Shared with Q59.) [Q60] Why does the woman say, "That's a relief"?

(Shared with Q59.) [Q61] What does the woman say she will do next?

A: Diego, have you seen the volunteer schedule for our upcoming charity drive this Friday? It looks like we've been assigned to the same time slot, but I might have a conflict with a client call at 1:30 PM. B: Oh, really? Let me check the printout on my desk. Ah, yes, Aisha, we're both scheduled for the raffle ticket booth. If you need to step away for your call, I can handle the ticket sales by myself for a bit. It shouldn't be too crowded right at the start. A: (relieved) That would be a huge lifesaver. I was worried I'd have to back out of volunteering entirely, and I really want to help raise money for the local shelter. B: Don't worry about it. Besides, our team supervisor, Ms. Prasad, said she might drop by to help us set up the prize display anyway. A: That's great to hear. By the way, do you know if the promotional flyers for the event have been distributed to the other departments yet? I haven't seen any in the breakroom. B: Actually, the design team is still revising the layout because some item descriptions were incorrect. They promised to have the final version printed and posted by tomorrow morning. [Q62] Why does Aisha have a concern about her volunteer shift?

(Shared with Q62.) [Q63] Look at the graphic. Which shift is Aisha currently scheduled to work?

(Shared with Q62.) [Q64] What does Aisha mean when she says, "That would be a huge lifesaver"?

A: Sofia, did you manage to go through the internal applications that came in for the senior marketing vacancy? I know the human resources department wanted our preliminary feedback by tomorrow morning. B: I just finished reviewing them, Tariq. While all three internal candidates have strong backgrounds in digital advertising, only Olufemi has actually led a regional product launch, which is a core requirement for this role. A: That's a valid point, but we have to consider that he only took over the client relations team last month. If we transfer him now, we'll have to put our current campaign on hold while we search for his replacement. B: (sighing) I was really hoping we wouldn't have to recruit externally. A: Well, we might not need to look outside the company. Mei-Ling from the regional sales division has been looking to transition into marketing, and she already has extensive experience coordinating with our product developers. B: I didn't realize she was looking for a transfer! I'll contact her supervisor right away to see if we can set up an informal discussion with her. [Q65] What is the main subject of the conversation?

(Shared with Q65.) [Q66] Why does the woman say, "I was really hoping we wouldn't have to recruit externally"?

(Shared with Q65.) [Q67] What does the woman say she will do next?

A: Diego, I'm calling about the invoice for our latest order of custom mailing tubes. I noticed we were charged the new rate, but our contract guarantees the old price until the end of the quarter. B: Ah, Aisha. I apologize for that oversight. Our billing system automatically updated all client accounts to the new pricing structure last Monday. I can certainly issue a credit to resolve the discrepancy, but it might take up to two billing cycles to appear on your statement. A: (disappointed) "We have an audit coming up next week." B: I see. In that case, let me talk to our finance department to see if they can expedite a direct refund instead of a billing credit. Alternatively, I can apply a discount coupon to your next order if you plan on placing one soon. A: A direct refund would definitely be better. We actually don't need to order more tubes until next season because our warehouse is still fully stocked. B: Understood. I'll process the refund request right away and email you the confirmation details by this afternoon. [Q68] What problem does the woman point out?

(Shared with Q68.) [Q69] Why does the woman say, "We have an audit coming up next week"?

(Shared with Q68.) [Q70] What will the man most likely do next?

Hello, this is Tomas calling from Elite Event Rentals for Ms. Sofia Chen. I'm calling regarding your reservation for next Thursday's banquet at the community center. We are currently preparing your order for fifty dining chairs and ten round tables. However, our inventory system shows that the five-foot round tables you requested are temporarily unavailable due to a prior booking. As an alternative, we can provide larger six-foot tables at no extra cost, or we can substitute them with rectangular banquet tables. Please call me back at 555-0192 by tomorrow afternoon to let me know which option you prefer so we can finalize the delivery schedule. [Q71] What is the primary purpose of the telephone call?

(Shared with Q71.) [Q72] According to the speaker, what problem has occurred?

(Shared with Q71.) [Q73] What does the speaker ask the listener to do by tomorrow afternoon?

Thank you for calling Swift Delivery Express, your reliable partner for international shipping. Please note that due to heavy snowfall in the northern region, some package deliveries scheduled for today may be delayed by up to twenty-four hours. To check the real-time status of a shipment, please enter your ten-digit tracking number now. If you would like to arrange a courier pickup at your office, press two. Please be aware that our local drop-off centers will close early at three o'clock this Friday for the holiday weekend. For all other inquiries, please remain on the line to speak with a customer service representative. [Q74] What is currently causing some package delays?

(Shared with Q74.) [Q75] What should callers do to check the status of a shipment?

(Shared with Q74.) [Q76] What will happen at 3:00 P.M. on Friday?

Hello everyone, my name is Hassan. Before we start our shift, I have a quick announcement regarding today's maintenance schedule for the building's cooling system. We will be inspecting the main air conditioning units on the roof this morning. Because we need to shut off the power to those units during the inspection, some offices on the upper floors might get a bit warm. I've already sent an email to notify the office managers on those floors so they are aware of the temporary disruption. Please make sure to wear your safety harnesses while working on the roof, as it's quite windy today. If you need extra replacement filters, you can find them in storage closet C near the loading dock. [Q77] What is the speaker mainly discussing?

(Shared with Q77.) [Q78] What does the speaker say about the upper floors?

(Shared with Q77.) [Q79] What are the listeners instructed to do?

Good morning, everyone. Thanks for joining today's weekly department meeting. As you know, our annual winter charity drive starts next Monday. This year, we are partnering with the local community food bank to collect non-perishable food items. I've placed several decorated collection bins near the main reception desk and by the breakroom entrance. Since we want to make this our most successful drive yet, the department that donates the most items by the end of the month will win a free catered lunch. Please check the flyer I emailed earlier for a list of accepted food items. [Q80] What is the main topic of the talk?

(Shared with Q80.) [Q81] According to the speaker, where are the collection bins located?

(Shared with Q80.) [Q82] How can the listeners find out which items are accepted?

Good morning, everyone. This is Sofia from Human Resources with a brief announcement regarding our onboarding process for the upcoming summer interns. Starting next week, we will be transitioning to a fully digital system for all new-employee documentation. This means you will no longer need to print out and sign physical tax forms or emergency contact sheets. Instead, all materials will be sent and signed electronically through our secure employee portal. Please ensure your department's leads review the updated digital onboarding guide by this Friday. If you have any questions about navigating the new portal, please join the virtual information session on Thursday afternoon. [Q83] What is the purpose of the announcement?

(Shared with Q83.) [Q84] According to the speaker, what are employees no longer required to do?

(Shared with Q83.) [Q85] What should department leads do by Friday?

Are you tired of losing track of your business invoices and customer shipments? At SwiftTrack, we provide an easy-to-use digital platform that consolidates all your order-tracking information in one place. For a limited time, new subscribers who sign up before the end of the month will receive a twenty percent discount on our annual plan. Plus, we are now offering a free setup consultation with one of our technical experts to help transfer your current records. To learn more about our services and start your free trial, please visit our website at www.swifttrack.com. [Q86] What service is the speaker advertising?

(Shared with Q86.) [Q87] What promotion is currently being offered?

(Shared with Q86.) [Q88] How can listeners obtain more information?

Welcome to the Grand Horizon Resort; my name is Carmen, and I will be guiding you through our newly renovated banquet facilities today. We are starting here on the rooftop terrace, which can accommodate up to two hundred guests and offers a panoramic view of the harbor. As you can see, the modern glass canopy allows us to host outdoor events regardless of the weather. Next, we will visit our main kitchen to meet our head chef, who has prepared some complimentary samples of our upcoming seasonal menu. After the tour, please remember to stop by the reception desk in the lobby to collect a catalog of our rental rates and packages. I hope this tour gives you some great ideas for your upcoming corporate gatherings. [Q89] What is the main purpose of the talk?

(Shared with Q89.) [Q90] According to the speaker, why is the rooftop terrace suitable for any weather?

(Shared with Q89.) [Q91] What are the listeners instructed to do at the end of the tour?

Welcome to 'Logistics Today.' I'm your host, Diego. If you've tried to catch a flight at the metropolitan airport during peak morning hours recently, you know that navigating the transfer from the central train station can be incredibly frustrating. Fortunately, a long-awaited solution is finally being rolled out today. Joining us to discuss the newly unified transit ticketing system is Mei-Ling, the regional transit authority's director of logistics. She will explain how travelers can now book a single digital pass that covers both their express train ride and the airport shuttle connection. We only have her for ten minutes. So, let's get right to her presentation on how this integration will streamline your business trips. [Q92] What is the main topic of the broadcast?

(Shared with Q92.) [Q93] What does Diego mean when he says, "We only have her for ten minutes"?

(Shared with Q92.) [Q94] According to Diego, who is Mei-Ling?

Hello, Lena, this is Diego calling from Crestview HVAC Services regarding the annual maintenance check we're performing on your office building's cooling system today. While we initially planned to just clean the condenser coils and replace the standard air filters, our technician noticed that the primary compressor belt has developed several deep cracks. If this belt snaps, the entire air conditioning unit will shut down completely, which is something we certainly want to avoid with the summer heat approaching. I can install a replacement immediately because we fortunately have the exact model in our service van right now. I have another service call across town in forty minutes. Please call me back as soon as you can to let me know if you authorize this additional repair so we can wrap this up today. [Q95] What is the main purpose of the call?

(Shared with Q95.) [Q96] What does the speaker mean when he says, "I have another service call across town in forty minutes"?

(Shared with Q95.) [Q97] According to the speaker, what is currently in his service vehicle?

Thank you for calling the hotline for the Annual Employee Charity Gala, hosted by Priscilla Vance of the Community Outreach Committee. If you are calling to RSVP for the dinner on Friday, please be aware that the venue has a very strict capacity limit this year. Although we have already surpassed our initial fundraising goal through early corporate sponsorships, we still encourage everyone to register. Please note that all attendees must select their seating and meal preferences online by Wednesday. If you wish to donate an item for the silent auction, please press three to leave a verbal description of the object. However, please keep in mind that we are no longer accepting apparel donations. For all other inquiries, please leave a message after the tone and a committee member will return your call. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "the venue has a very strict capacity limit this year"?

(Shared with Q98.) [Q100] According to the message, what are callers instructed to do if they want to donate a silent auction item?