TOEIC Listening Mock Test 8

Look at the picture. (A) She is handing some paper to a man. (B) She is typing on a computer keyboard. (C) She is looking out of a window. (D) She is opening a desk drawer.

Look at the picture. (A) He is wiping the counter. (B) He is scanning a package. (C) He is stacking some boxes. (D) He is printing a receipt.

Look at the picture. (A) He is washing some dishes in a sink. (B) He is wiping a window near the entrance. (C) He is setting a table in a restaurant. (D) He is reading a menu at the counter.

Look at the picture. (A) A delivery truck is being parked in a garage. (B) A worker is sealing a package with some tape. (C) The rear door of a van is being repaired. (D) Some boxes are being loaded into a vehicle.

Look at the picture. (A) He is servicing some equipment on a wall. (B) He is painting a wall in an office. (C) He is cleaning a large window. (D) He is moving a desk into a room.

Look at the picture. (A) A woman is sealing a box with tape. (B) Some items are being placed into a container. (C) A folding table is being folded up. (D) Some signs are being painted on the wall.

Where should I send my job application? (A) To the human resources department. (B) Before five o'clock on Friday. (C) With a copy of the application.

When will the new catalogs arrive? (A) At the front reception desk. (B) By the end of this week. (C) To order the new catalogs.

Who is working at the front desk tonight? (A) At about eight o'clock. (B) Behind the front desk. (C) Tomas is on duty.

What is the gate number for our flight? (A) It is gate twelve. (B) At two o'clock. (C) I enjoyed the flight.

Did you call the technician to fix the heater? (A) In the main lobby. (B) Yes, he will arrive this afternoon. (C) No, I did not buy a new heater.

Why are we planning a party for Tomas? (A) On Friday afternoon at three o'clock. (B) I will help you plan the project. (C) Because he is retiring this month.

Did you review the application for the sales job? (A) Yes, I read it this morning. (B) No, the sales department is closed. (C) At nine o'clock tomorrow morning.

How can I track my order? (A) Please sign this new order form. (B) Use the link in your email. (C) It will arrive next Tuesday afternoon.

Where is the luggage storage room? (A) At nine o'clock tomorrow morning. (B) There is no charge for storage. (C) Right next to the front desk.

When will the delivery truck arrive? (A) In about ten minutes. (B) At the back entrance. (C) For the special delivery.

Who is scheduled to inspect the air conditioning system today? (A) At around two o'clock this afternoon. (B) A technician from the repair company. (C) Yes, I will inspect the offices later.

What are we collecting for the charity drive? (A) Actually, I can drive you to the venue. (B) In the conference room next to the lobby. (C) Mainly gently used winter coats and blankets.

Why hasn't the marketing assistant position been filled yet? (A) We are still reviewing the applications we received. (B) By sending your resume to the hiring manager. (C) The assistant will report directly to the director.

The supplier increased the shipping fee, didn't they? (A) Because the warehouse is closed. (B) Actually, the rate stayed the same. (C) Yes, I shipped the package yesterday.

You've already confirmed the reservation for the VIP suite, haven't you? (A) In the main conference center on the second floor. (B) No, the reservation desk is closed for the holidays. (C) Actually, those clients canceled their booking this morning.

Do you want to book the express train to the airport, or should we just take a taxi? (A) The rail service is usually much faster during rush hour. (B) At the main terminal next to the information desk. (C) I need to book a conference room for the meeting.

Should we inspect the heating system today, or would you prefer next Monday? (A) Actually, I don't use the heating very often. (B) Let's wait until the start of next week. (C) In the basement near the back door.

Have you registered to volunteer for the charity drive? (A) No, I haven't driven to the office yet. (B) To raise money for the local hospital. (C) Actually, I am coordinating the whole event.

We still haven't found anyone to cover the Saturday morning shift. (A) I think Hassan is looking for extra hours. (B) Actually, the report cover is on my desk. (C) Usually at nine o'clock in the morning.

This invoice doesn't reflect the discount we were promised. (A) By credit card or bank transfer. (B) Let me contact their customer service representative. (C) I didn't see my reflection in the window.

You've already confirmed the banquet room reservation, haven't you? (A) At seven o'clock on Friday evening. (B) No, the reservation is under Mr. Tanaka's name. (C) Yes, I received the email receipt this morning.

Should we book the airport shuttle service now that the flight has been delayed, or would you prefer to flag down a taxi once we get downstairs? (A) Actually, the concierge mentioned that a complimentary van departs every hour. (B) I believe the booking was made under our supervisor's name. (C) At the customer service desk near the baggage claim.

Haven't you signed off on the preventative maintenance agreement yet, even though the technician pointed out that the cooling towers are starting to wear down? (A) Yes, I agree that the tower is quite high. (B) Our operations manager is still reviewing the pricing terms. (C) About twice a year, usually in the spring and autumn.

Since registrations for the charity run have doubled compared to last year, we might run out of the promotional shirts we ordered. (A) Yes, I usually run in the park near my house every evening. (B) To raise awareness and funds for the municipal children's hospital. (C) Fortunately, the supplier mentioned they could deliver a second batch on short notice.

Since we haven't received the updated performance reviews from the regional office yet, we might have to push back the promotion decisions. (A) I can contact their coordinator to see if they can expedite the process. (B) Actually, she was highly recommended for that regional promotion last month. (C) They are kept in the filing cabinet right behind the reception desk.

A: Hello, this is Aisha from Riverdale Logistics. I'm calling about the invoice for our recent office supply order, number 405. B: Hi Aisha, I can help you with that. What seems to be the issue with the bill? A: We were supposed to receive a ten percent discount because we used the coupon code from your latest catalog, but the full price is listed on the invoice. B: Ah, I see. Let me look at your account. Yes, it looks like the discount code wasn't applied when the order was processed. I can adjust that now and send you an updated invoice. A: Thank you, that would be great. Also, we need a few more desk organizers. Can I add them to this order, or should I place a new one? B: Since the transaction isn't finalized, I can easily add those items to it and apply the discount to the entire purchase. Just let me know the item numbers. [Q32] Why is the woman calling?

(Shared with Q32.) [Q33] What does the man offer to do?

(Shared with Q32.) [Q34] What will the woman likely do next?

A: Excuse me, I just checked into Room 412, but the wireless internet connection doesn't seem to be working. I have an important video meeting in twenty minutes. B: I apologize for the inconvenience, Carmen. The network router on the fourth floor is currently being serviced. It should be fully operational in about an hour. A: Oh, that is a problem. I really cannot miss this call. Is there another area in the hotel with a stable connection? B: Yes, our business center on the second floor has reliable high-speed internet, and it is very quiet. Alternatively, I can move you to a room on the third floor. A: Moving my luggage again would take too much time. I will just go down to the second floor with my laptop. B: Certainly. I will program a security card for the business center right away so you can access it. [Q35] What problem does the woman describe?

(Shared with Q35.) [Q36] Why does the man apologize?

(Shared with Q35.) [Q37] What does the woman say she will do?

A: Excuse me, my flight from London was delayed by two hours, so I missed the 2:00 PM express train to Frankfurt. Is it possible to exchange this ticket for a later departure? B: Let me check the database for you, Mr. Tomas. Yes, we have another express train departing at 3:30 PM, but the standard economy seats are fully booked. A: Oh, that's unfortunate. I really need to get to my client's office by 6:00 PM for an important dinner. Are there any other options? B: We do have first-class seats available on that 3:30 train. Upgrading your ticket will cost an additional fifteen euros. A: That is perfectly fine. My company will cover any travel expenses caused by flight delays anyway. B: Great. I'll process the change and print your new boarding pass. Here you go, and the train departs from platform four. [Q38] What problem does Tomas have?

(Shared with Q38.) [Q39] Why does Sofia suggest upgrading the ticket?

(Shared with Q38.) [Q40] What will the man's company do?

A: Hi, Tomas. Thanks for coming so quickly. The temperature on the third floor has been rising all morning, and several employees have complained that it's too warm to work. B: I understand, Sofia. I just finished checking the main air conditioning unit on the roof. It looks like one of the cooling fans stopped working because of a broken belt. A: I see. Can you fix it today? We have a very important client meeting in the main conference room tomorrow morning. B: I don't have that specific belt in my service van, but our warehouse has plenty in stock. I'll drive over there now to get the part and have the system running again by mid-afternoon. [Q41] What problem does the woman describe?

(Shared with Q41.) [Q42] What does Tomas say caused the issue?

(Shared with Q41.) [Q43] What does Tomas say he will do next?

A: Hi Lena, how is the collection for the annual charity book drive going? B: It's going incredibly well, Hassan! Employees have already donated over two hundred books. But we've run out of cardboard boxes to pack them in. A: Oh, I can help with that. I'll call the maintenance department right now to see if they have spare packing supplies in the warehouse. B: That would be wonderful. Also, the shelter representative just emailed me to ask when we will deliver the donations. A: Since the drive ends this Friday, we should probably schedule the delivery for next Monday morning. B: Perfect. I'll write back to her and confirm that date. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] What problem does Lena mention?

(Shared with Q44.) [Q46] What does Hassan say he will do next?

A: Sofia, do you have time tomorrow morning to help Noor, our new marketing assistant, with her onboarding? She needs to learn how we use the database. B: I'd be glad to show Noor around, Tomas. But I have a performance review with my team from eleven to noon, and then a lunch meeting with a vendor. A: Ah, I forgot about that review meeting. No problem. Could you just introduce her to the team in the morning, and then she can shadow the design department after lunch? B: Yes, that works perfectly. I'll email Nikolai in the design department to let him know she will be joining them at one o'clock. A: Thanks, Sofia. I will print out her training schedule and leave it on your desk before I leave today. B: Great, I'll review it first thing tomorrow morning. [Q47] What are the speakers mainly discussing?

(Shared with Q47.) [Q48] Why is Sofia unavailable in the late morning?

(Shared with Q47.) [Q49] What will Sofia do next?

A: Thank you for calling Apex Office Supplies. This is Aisha speaking. How can I help you today? B: Hi, Aisha. My name is Tomas. I'm calling about invoice number 405 for the custom folders we ordered for our upcoming client presentation. I noticed that the ten percent discount from our catalog coupon wasn't applied. A: I'm sorry about that, Tomas. Let me pull up your account. Ah, yes, I see the order here. It looks like the system processed it at the standard rate because the coupon code was entered incorrectly. B: Oh, I see. Since we ordered five hundred folders, that discount makes a significant difference to our budget. Can we still apply it? A: Absolutely. I will manually adjust the total and send you an updated invoice right away. You should receive it in your email in a few minutes. B: That's wonderful, thank you. Also, can you confirm the estimated delivery date? We need them by next Thursday. A: According to the shipping tracker, they are scheduled to arrive on Tuesday afternoon, so you'll have plenty of time. [Q50] Why is the man calling?

(Shared with Q50.) [Q51] What does the woman say she will do?

(Shared with Q50.) [Q52] When will the order most likely be delivered?

A: Hello, this is Carmen from the Grand Plaza Hotel. I'm calling about the equipment rental order we placed for this Saturday's reception. B: Hi, Carmen. Let me pull up your account on my computer. Ah, yes, order number 402 for fifty banquet chairs and ten round tables. How can I help you today? A: We just had some last-minute RSVPs, so we actually need to increase the order to eighty chairs. Is it possible to add thirty more to our delivery? B: Let me check our warehouse inventory... Yes, we have plenty of those banquet chairs in stock, so I have added them to your invoice. Now, about the delivery on Saturday—our truck is scheduled to arrive at your hotel at ten in the morning. A: That works, but since we have more setup to do now, could the driver drop them off an hour earlier, say at nine? B: Our first delivery route starts at eight-thirty, so nine o'clock should be fine. I'll update the delivery instructions for the driver right away. [Q53] Where does the man most likely work?

(Shared with Q53.) [Q54] Why is Carmen calling?

(Shared with Q53.) [Q55] What does the man agree to do?

A: Carmen, I'm glad our flight landed on time, but it looks like the queue at the customs desk is moving incredibly slowly. If we don't get through this line in the next ten minutes, we're going to miss our scheduled connection to the downtown office. B: I know, Rajiv. It seems they only have two agents working this morning. Why don't you check the updated schedule on your phone to see if there's a later train we could take instead? A: Let's see... the next one departs at 8:35, but looking at this schedule, it's an express route that doesn't stop at our station. We'd have to wait for the one immediately after that, which leaves fifteen minutes later. B: That's going to push our arrival past nine o'clock. The regional manager said she has another meeting at nine-thirty, so we really need to be there to set up our presentation materials beforehand. A: Well, there's a taxi stand right outside this exit. It might cost a bit more, but we can easily charge it to the department's travel account. B: Actually, the highway is usually jammed at this hour. Let's just stick to the train and call the manager to explain the situation. [Q56] What is the main cause of the delay?

(Shared with Q56.) [Q57] Look at the graphic. Which train will the speakers most likely take?

(Shared with Q56.) [Q58] Why does the man say, 'Well, there's a taxi stand right outside this exit'?

A: Hi, Mei-Ling. This is Tomas from the logistics center. I'm calling because the cooling system in our main warehouse has started making a loud grinding sound, and the temperature is already rising. B: Oh, that's not good, Tomas. If it's a grinding noise, the main blower fan motor might be failing. Normally I'd send someone over immediately, but all our technicians are currently booked with annual inspections today. A: That's a major problem for us. We have a shipment of temperature-sensitive electronics arriving at three o'clock, and we can't store them in a hot warehouse. B: I see. I actually have a team working at the medical center down the street. A: If they could just come over for a quick diagnostic look, I'd really appreciate it. We can pay the emergency call-out rate if necessary. B: Let me call their supervisor, Rajiv. If they're just doing routine filter replacements there, he should be able to release two technicians to check your blower motor within the hour. [Q59] What problem is the man experiencing?

(Shared with Q59.) [Q60] Why does the woman say, 'I actually have a team working at the medical center down the street'?

(Shared with Q59.) [Q61] What will the woman do next?

A: Lena, have you had a chance to look over the final schedule for our annual charity drive kickoff this Saturday? The caterers need a definitive headcount for the luncheon by this afternoon. B: I did, Tariq, but we might have to adjust the timing of the silent auction. The local business sponsors just informed me that several of the high-value donated items won't be delivered to the venue until 11:00 AM, which leaves almost no setup time. A: Oh, that's a tight window. But wait, if we push that back, it'll run directly into the award ceremony. We can't afford to keep the caterers waiting. B: True, they charge an extra fee for late service. What if we swap the silent auction with the 11:30 AM activity? The participants for the fun run will be on the track anyway, so the main hall will be completely empty for the sponsors to set up their displays. A: That's a brilliant workaround. Let me call the auction coordinators to see if they can arrive earlier to prepare. In the meantime, could you update the master schedule on our website so the volunteers are aware of the shift? B: Sure, I'll handle the website update immediately. Let's touch base again after you've heard back from the coordinators. [Q62] What problem does the woman mention regarding the event?

(Shared with Q62.) [Q63] Why does the man say, "We can't afford to keep the caterers waiting"?

(Shared with Q62.) [Q64] Look at the graphic. Which event is now scheduled to start at 10:00 AM?

A: Tomas, did you have a chance to look at the internal job board this morning? There are some great opportunities listed. B: Yes, Aisha, I did. I'm actually planning to apply for the position in the Design Department, since I've been hoping to transition into a more creative role. A: That would be a perfect fit! But wait, didn't you just finish coordinating the winter advertising campaign? B: I did, and it went really well. But because the application deadline is tomorrow, I'm worried because I still haven't received my formal evaluation from our supervisor, Mr. Vance. A: Oh, that is a problem. You need that signed evaluation to submit with your application, don't you? B: Yes. I've already left him two voicemail messages today. A: Don't worry. Mr. Vance is in a regional budget meeting until three o'clock. Why don't you head over to his office right after that? I'm sure he can sign it before he leaves. B: That's a great idea. I'll go look at the directory to see which room is his. I think it's Room 415. A: No, that's where you want to move. His office is in our current department. [Q65] What department does Tomas want to transfer to?

(Shared with Q65.) [Q66] Why does Tomas say, "I've already left him two voicemail messages today"?

(Shared with Q65.) [Q67] Look at the graphic. Which room does Tomas need to visit to see Mr. Vance?

A: Tomas, I'm calling from corporate purchasing about invoice #402. Although our order total came to exactly three thousand dollars and I entered our corporate coupon code, the invoice we received this morning shows we were billed the full amount. B: Let me look into that, Aisha. Ah, yes, I see the transaction here. It looks like that coupon code was only valid for orders placed by the end of last quarter, which was last Friday. A: But our department didn't receive the corporate approval to submit the order until Monday. B: I understand. Since your company has been a loyal client of ours for years, I can manually override the billing system this time to honor the promotional rate. A: That would be wonderful. We really need to keep our event expenses under control, especially since our department budget was reduced recently. B: No problem at all. I'll adjust the invoice and email you the updated version right away so you can process the payment. [Q68] Look at the graphic. Which discount code did the woman attempt to apply to her order?

(Shared with Q68.) [Q69] Why does the woman say, "But our department didn't receive the corporate approval to submit the order until Monday"?

(Shared with Q68.) [Q70] What does the man offer to do?

Hello, Priscilla. This is Tomas calling from the front desk of the Grand Horizon Hotel. I am calling regarding your reservation for this coming weekend. Due to some unexpected plumbing repairs in our executive suites, the room you originally booked is currently unavailable. However, we have upgraded you to our luxury penthouse suite at no additional charge. We also want to offer you a voucher for a complimentary breakfast at our rooftop restaurant. Please let us know if this arrangement is acceptable to you by calling us back at 555-0192. We look forward to welcoming you soon. [Q71] What is the main purpose of the telephone call?

(Shared with Q71.) [Q72] According to the speaker, why is the original room unavailable?

(Shared with Q71.) [Q73] What does the speaker offer to the listener at no extra cost?

Thank you for calling the Metro Airport Express customer service line. Please be advised that starting this Friday at midnight, our regular rail service between the downtown terminal and International Airport Terminal 2 will be temporarily suspended for scheduled track maintenance. During this weekend maintenance period, a complimentary shuttle bus service will operate every fifteen minutes. Passengers traveling to the airport should board these buses at Platform 3 outside the main entrance. Please allow an extra twenty minutes for your journey to ensure you reach your gate on time. For a complete list of bus departure times, please press two now or visit our official website. [Q74] What is the main purpose of the recorded announcement?

(Shared with Q74.) [Q75] Where can passengers board the temporary shuttle buses?

(Shared with Q74.) [Q76] What does the speaker recommend that listeners do?

Good morning, everyone, and welcome to today's shift briefing. Our main priority today is the annual inspection and cleaning of the building's central air conditioning units. Because temperatures are expected to rise significantly this afternoon, we must complete the work on the south wing first to keep the offices cool. Please remember to wear your protective safety glasses while cleaning the dust filters. I have placed the replacement filters and cleaning solvents in storage closet three. Once you finish your assigned section, please record the completion time on the log sheet by the main entrance. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] According to the speaker, why should the south wing be prioritized?

(Shared with Q77.) [Q79] What are the listeners asked to do when they finish their tasks?

Good morning, everyone. My name is Aisha, and I want to share some exciting news regarding our annual charity clothing drive. Thanks to your generous donations, we have already gathered over three hundred items for the local shelter, which completely exceeds our original target. However, we still need to prepare these donations for shipment. We are looking for five volunteers to help sort and pack the clothes this Friday afternoon in the main lobby. If you are available to assist, please write your name on the sign-up sheet on the breakroom bulletin board by Wednesday. [Q80] What is the main topic of the talk?

(Shared with Q80.) [Q81] What does the speaker say about the current results of the drive?

(Shared with Q80.) [Q82] According to Aisha, what should volunteers do by Wednesday?

Attention all department heads and newly hired employees. This is Sofia from the Human Resources department with a brief announcement regarding the onboarding process. Please remember that all tax forms and direct deposit authorization documents must be submitted to the HR office by five o'clock this afternoon. If you need assistance with these forms, our staff will be hosting a brief drop-in help session in the main lounge starting at two o'clock. Additionally, please stop by the security desk before you leave today to have your photo taken for your permanent identification badges. Thank you for your cooperation, and we wish you a wonderful first week with us. [Q83] Who most likely is Sofia?

(Shared with Q83.) [Q84] What must new employees do by five o'clock today?

(Shared with Q83.) [Q85] Why should listeners visit the security desk?

Are you looking to update your workspace with high-quality office furniture? At Vertex Supplies, we are releasing our new spring product catalog next week. Due to rising material costs, our manufacturers will be raising prices next month. However, if you place your order before the end of this week, we will honor our current prices and apply an extra ten percent discount. Plus, you can easily track your shipment’s progress using our new online tracking system. Visit our website today to view the digital catalog and secure your savings. [Q86] What is the main purpose of the advertisement?

(Shared with Q86.) [Q87] According to the speaker, what will happen next month?

(Shared with Q86.) [Q88] How can customers monitor their shipments?

Welcome to the Grand Pavilion Hotel's behind-the-scenes culinary tour. My name is Tomas, and I will be your guide today as we explore our award-winning kitchens. First, we will walk through the main pastry kitchen, where our bakers are currently preparing desserts for tonight's banquet. Then, we will visit the organic vegetable garden located on the rooftop, which supplies most of our fresh ingredients. Please note that because the kitchen floors can be quite slippery, you must keep your safety shoes on at all times. Finally, we will end our tour in the private dining room, where you will get to sample some of our signature dishes. Let's begin our walk. [Q89] What is the main purpose of the tour?

(Shared with Q89.) [Q90] According to the speaker, what is located on the rooftop?

(Shared with Q89.) [Q91] What are the listeners required to do?

Welcome back to 'Global Transit Today,' the weekly broadcast where we analyze the complex networks that keep global commerce and passenger travel running smoothly. Today, we are diving into the ambitious integration of regional high-speed rail networks with international airport terminals, a project that aims to simplify cargo transfers but has faced significant skepticism from industry analysts. To help us understand the logistics, we are joined by lead consultant Tariq Al-Jamil, who recently managed the automated baggage routing upgrade at our city’s largest shipping hub. When that project was first announced, many skeptics predicted complete gridlock, yet it ended up reducing processing delays by forty percent. So, when people say a combined rail-to-air schedule is too complex to coordinate, I just point to his past work. Tariq will outline how his team plans to synchronize these schedules before he takes questions from our callers. [Q92] What is the main topic of the broadcast?

(Shared with Q92.) [Q93] Why does the speaker say, "I just point to his past work"?

(Shared with Q92.) [Q94] What will Tariq do next?

Hello, Tomas. This is Ingrid from Apex Climate Solutions calling about the ventilation system maintenance we initiated at your department store yesterday. While inspecting the primary air-conditioning unit, we discovered that the main compressor belt is severely frayed and must be replaced immediately to prevent a complete system breakdown. Unfortunately, because our local warehouse has run out of this specific part, we had to order it from our regional distribution hub. I have already updated our service schedule for tomorrow. Consequently, our technician will not arrive at your facility until 2:00 P.M. rather than the scheduled morning slot. Please let me know if we should deliver some portable fans to keep your sales floor comfortable in the meantime. [Q95] What is the main purpose of the call?

(Shared with Q95.) [Q96] What does the speaker mean when she says, "I have already updated our service schedule for tomorrow"?

(Shared with Q95.) [Q97] What does the speaker offer to do for the recipient?

Thank you for calling the event hotline for the Zenith Corporation Annual Charity Gala. Please note that because ticket sales have far exceeded our initial projections, we have decided to move the entire evening indoors to the Grand Ballroom at the Plaza Hotel to ensure everyone's comfort. While we have unfortunately had to call off the outdoor garden reception, the main banquet and silent auction will proceed at the originally scheduled time of seven o'clock. We are already printing the name cards, so we appreciate your understanding that we cannot accommodate any further seat adjustments or additional guests at this stage. If you need to submit dietary restrictions for existing tickets, please press one now to leave a message for the catering coordinator. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "We are already printing the name cards"?

(Shared with Q98.) [Q100] Why should a caller press one?