TOEIC Listening Mock Test 10

Look at the picture. (A) A woman is handing a folder to a man. (B) A woman is typing on a keyboard. (C) A man is packing a cardboard box. (D) A man is putting on a safety vest.

Look at the picture. (A) She is hanging a poster on the wall. (B) She is handing a catalog to a customer. (C) She is typing on a computer keyboard. (D) She is opening a cardboard box.

Look at the picture. (A) A staff member is cleaning the front counter. (B) A traveler is lifting some luggage onto a cart. (C) A receptionist is handing a key to a guest. (D) A customer is writing some notes on a paper.

Look at the picture. (A) A vehicle is being washed with a hose. (B) Some packages are being stacked on a shelf. (C) A driver is closing the rear door of a van. (D) A worker is scanning a label on a box.

Look at the picture. (A) A man is repairing an air conditioner. (B) A man is cleaning a window. (C) A man is carrying a ladder. (D) A man is opening a toolbox.

Look at the picture. (A) Some boxes are being stacked on the floor. (B) Some items are being placed into containers. (C) A long table is being cleared of trash. (D) Some signs are being attached to the wall.

Where is the marketing department? (A) On the third floor. (B) At nine o'clock tomorrow. (C) I like the marketing plan.

When will the new catalogs arrive? (A) At the main warehouse. (B) By the end of this week. (C) Yes, we need more catalogs.

Who is managing the front desk tonight? (A) At the entrance of the hotel. (B) Please leave your keys on the desk. (C) Tomas is working the night shift.

What did you show the customs officer? (A) My passport and my travel visa. (B) At the airport security gate. (C) No, the main office is closed.

Did the technician fix the air conditioner? (A) In the conference room. (B) Yes, it is working now. (C) He will fix the printer.

Why is the retirement party starting late? (A) In the main dining room. (B) Yes, I was late for the party. (C) Because the manager is still in a meeting.

Did you print the application forms for the interview? (A) Yes, they are on your desk. (B) No, it was a great interview. (C) At two o'clock in the afternoon.

How do I track my order? (A) It will arrive on Tuesday. (B) Use the link in your email. (C) I already placed the order.

Where is the hotel fitness center? (A) It opens at six o'clock. (B) I joined a fitness class. (C) It is on the second floor.

When will the delivery truck arrive? (A) At around two o'clock. (B) To the loading dock. (C) Yes, it is a delivery.

Who is scheduled to service the building's air conditioning unit today? (A) Right next to the main entrance of the building. (B) A technician from the local repair company. (C) Yes, we received excellent service yesterday.

What are we presenting to Carmen for her retirement? (A) At the Italian restaurant down the street. (B) She is presenting her project design now. (C) A personalized photo album we all signed.

Why did Sofia postpone the performance reviews? (A) She is waiting for the quarterly sales figures. (B) Sometime next Friday, I think. (C) Yes, it was a very positive review.

This invoice includes the promotional discount, doesn't it? (A) No, I already mailed the invoice. (B) Yes, I subtracted it from the total. (C) In the bottom drawer of my desk.

The banquet room has been set up for the dinner, hasn't it? (A) At seven o'clock tonight. (B) Yes, I need to set my watch. (C) I'll go check with the supervisor now.

Are you going to check your luggage, or will you just use a carry-on? (A) Everything fits easily in my small backpack. (B) Actually, I already checked the flight status. (C) At the service desk near the main entrance.

Are we going to renew the advertising contract today, or wait until next month? (A) At the marketing agency downtown. (B) Let's sign the paperwork now. (C) The advertisement was very successful.

Have you signed up to volunteer for the charity run this weekend? (A) At the community park downtown. (B) Please sign your name on this line. (C) I registered for it yesterday morning.

We received way more applications for the marketing position than we expected. (A) We might need to extend the review deadline. (B) By submitting your resume directly to the recruitment office. (C) No, I have not seen the marketing report yet.

The office supply vendor has increased their shipping fees again. (A) Yes, I already shipped that package. (B) We should look for a different distributor. (C) At the warehouse down the street.

The caterers have already delivered the tablecloths, haven't they? (A) At three o'clock yesterday afternoon. (B) They are planning to cater the event. (C) Actually, the driver is still on the way.

Should I go ahead and book the express train tickets to avoid the rush, or are you still waiting to hear back from the client about the schedule? (A) I just received their confirmation email, so we can proceed. (B) From the platform right next to the station's main entrance. (C) The travel agent is booking a room for us near the station.

Haven't you already scheduled the annual safety inspection for the service elevator, even though the main contract doesn't expire until next month? (A) At the main entrance next to the reception desk. (B) The facilities manager decided to handle that task himself this time. (C) Yes, the manufacturer's warranty on the elevator expired last week.

Although we extended the deadline for the charity drive, the participation rate from our regional branches remains quite low. (A) It was organized to support the medical clinic downtown. (B) Actually, we haven't extended our office hours for the weekend. (C) Perhaps I should ask the design team to send out a reminder.

I was hoping Tomas could cover my weekend shift, but he just got promoted to shift supervisor. (A) Sofia might be free since her project just wrapped up. (B) He usually works every Saturday starting from next month. (C) Please put a protective cover on the copy machine.

A: Hello, Rajiv. This is Ingrid from Apex Logistics. I'm calling about the invoice we received yesterday for the office chairs we ordered from your catalog. B: Hi, Ingrid. Is there a problem with the billing? I processed that order myself last Tuesday. A: Yes, the total amount doesn't reflect the fifteen percent discount coupon we submitted with our purchase order. It seems we were charged the full standard price. B: Ah, I see what happened. That particular discount code only applies to orders placed online through our new merchant portal, not those sent by email. But since you're a long-time client, I can manually apply the promotional rate for you this time. A: That would be wonderful, thank you. I appreciate you making that exception for us. Should I hold off on paying the current invoice? B: Yes, please do. I'll void the previous invoice and email you a revised version with the corrected total by the end of the day. [Q32] Why is the woman calling?

(Shared with Q32.) [Q33] According to the man, why was the discount not applied?

(Shared with Q32.) [Q34] What does the man promise to do by the end of the day?

A: Welcome to the Grand Vista Hotel. How can I help you today? B: Hi, I'm Carmen Vance. I have a reservation for a room with two double beds. I'm traveling with my colleague for a conference. A: Ah, yes, Ms. Vance. I see your reservation here. I do apologize, but that room category isn't quite ready yet. We are short-staffed in our housekeeping department today, so cleaning is taking longer than usual. B: Oh, that's a bit inconvenient. We have a client dinner in an hour and really need to freshen up first. Is there any other option? A: Well, I can upgrade you to a spacious suite with a king-size bed and a pull-out sofa bed right now at no extra charge. Or, if you prefer to wait for the original room, I can give you vouchers for free drinks at our lobby café. B: The suite sounds perfect, actually. We don't mind the sofa bed as long as we can get into the room immediately. A: Great! Let me program your keycards for the suite. It's room 405, just past the elevators. [Q35] What is the main problem the woman faces?

(Shared with Q35.) [Q36] According to the man, why is there a delay?

(Shared with Q35.) [Q37] What does the woman agree to do?

A: Excuse me, Sofia? I'm trying to get to the airport, but the screen says the 10:00 express train is delayed by an hour. B: Yes, Tomas, there is a minor track issue today. The next express train won't leave until 11:15, which might be too late for your flight. A: My flight departs at 1:00 PM, and I still need to check my bags. Is there a faster way to get there? B: In this case, I recommend taking the airport shuttle bus from bay 4 outside. It departs every ten minutes and takes about forty minutes. A: That sounds much better. Can I use this train ticket for the shuttle bus? B: Yes, I can exchange your train ticket for a bus voucher at no extra charge. I'll print that out for you right now. [Q38] What problem does Tomas mention?

(Shared with Q38.) [Q39] What does Sofia recommend doing?

(Shared with Q38.) [Q40] What will Sofia do next?

A: Thanks for coming so quickly, Carmen. The heating system in this building has been making a loud clicking sound since yesterday morning. B: I see. Let me take a look at the control panel first. Ah, it seems the system is cycling on and off too frequently. That usually points to a faulty thermostat or a clogged filter. A: We actually replaced all the air filters last week during our routine maintenance, so it might be the thermostat. B: Okay, I'll test the thermostat connection now. If it's broken, I have a spare one in my service van, so I can replace it right away. But if it's a wiring issue behind the wall, I'll need to schedule a follow-up visit. A: I hope it's just the thermostat itself. We have a big board meeting on the third floor tomorrow, and we really need the heating to work reliably. B: I understand. Let me run a quick diagnostic test on the unit, and I'll let you know what the issue is in about ten minutes. [Q41] What problem does the man report?

(Shared with Q41.) [Q42] What did the building staff do last week?

(Shared with Q41.) [Q43] Why is the man concerned about the timing of the repair?

A: Mei-Ling, do you have a minute to discuss the annual charity walk we're organizing for next Saturday? B: Sure, Diego. I was just reviewing the registration list. We already have over fifty employees signed up to participate! A: That's wonderful news. However, we still need a few more volunteers to help set up the registration tables and hand out water bottles along the route. B: I can send out a company-wide email this afternoon to ask for extra volunteers. I'm sure some colleagues will be happy to help. A: Thanks, that would be great. Also, what is the status of the event banner? We need it to mark the starting line. B: I spoke with the local print shop yesterday. They said the banner is finished, so I will go pick it up tomorrow morning. A: Perfect. I'll make sure the budget for the printing costs is approved by our supervisor today. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] What does the woman offer to do this afternoon?

(Shared with Q44.) [Q46] What will the woman do tomorrow?

A: Diego, do you have a few minutes? I wanted to discuss the onboarding plan for our new graphic designer, Hina, who starts next Monday. B: Oh, yes, Aisha! I remember her portfolio from the interviews. It was very impressive. How can I help? A: Well, since you both work in the design department, I was hoping you could act as her mentor for her first two weeks. You'd just need to introduce her to our software systems and review her initial drafts. B: I'd be happy to. My current marketing campaign project is wrapping up this Friday, so my schedule will be quite flexible next week. Should I set up some daily meetings with her? A: Yes, please. A morning check-in would be perfect. I'll also send you the training checklist so you know which topics to cover each day. B: Sounds good. I'll look over the checklist as soon as you send it and block out some time on my calendar. [Q47] What is the main topic of the conversation?

(Shared with Q47.) [Q48] Why does Aisha ask Diego for help?

(Shared with Q47.) [Q49] What does Diego say will happen on Friday?

A: Hello, my name is Rajiv. I'm calling about invoice number 405. I noticed that the ten percent discount from our catalog coupon wasn't applied to our total. B: Hello, Rajiv. My name is Sofia. Let me pull up your account. Ah, yes, I see the order for the custom folders. It looks like the system processed it without the promotional code. I apologize for that mistake. A: That's alright. We wanted to pay the invoice today, but I need the corrected amount first so our accounting department can approve the payment. B: I understand. I will manually apply the discount and email you an updated invoice right away. It should arrive in your inbox in about five minutes. A: Great, thank you. Also, since we have a major client meeting next week, could you confirm when these folders will be delivered? B: They are scheduled to arrive at your office this Thursday. I'll include the shipping tracking number in the email as well. [Q50] Why is the man calling?

(Shared with Q50.) [Q51] What does the woman say she will do?

(Shared with Q50.) [Q52] What information does the man ask for at the end of the conversation?

A: Thank you for calling City Event Rentals. This is Diego. How can I help you today? B: Hi Diego, this is Amara from the Grand Bistro. I have an active reservation for next Saturday, but our client just increased their guest count for the outdoor banquet. A: I can certainly help you update that order. What is your reservation number, and how many extra seats do you need? B: The reservation is under my name, Amara Vance, number 402. We originally ordered fifty folding chairs, but we need thirty more. Also, could we add three more round tables? A: Let me check our inventory... Yes, we have those items available. I'll add thirty chairs and three round tables to your order. I will also email you the updated invoice reflecting the additional rental fees. B: That sounds perfect. Will the delivery time remain the same, around nine in the morning on Saturday? A: Yes, our truck is scheduled to arrive at your venue at nine o'clock. Our team will handle the setup as planned. [Q53] Why is the woman calling?

(Shared with Q53.) [Q54] According to the conversation, what does the woman need to add?

(Shared with Q53.) [Q55] What will the man send to the woman?

A: Hassan, I've got a bit of a situation. The logistics report says the expressway is backed up, and I really can't afford to miss my flight to Frankfurt. B: Don't worry, Ingrid. Let me check the real-time shuttle schedule on my screen here. Ah, it looks like Route 101, which you usually take, is running behind schedule because of that road construction. A: Oh, no. If I wait for that one, I'll never get through customs on time to meet our European distributor. B: Well, there's another option departing shortly that's still on schedule. But it makes a detour through the business park, so it takes about fifteen minutes longer. A: I can definitely live with that. B: Great. I'll print out your ticket for the nine-thirty departure right now. Make sure you head down to Bay 4 immediately; the driver is about to start loading luggage. [Q56] Look at the graphic. Which shuttle route will the woman most likely take?

(Shared with Q56.) [Q57] Why does the woman say, "I can definitely live with that"?

(Shared with Q56.) [Q58] What does the man instruct the woman to do next?

A: Tariq, have you had a chance to look at the climate control panel on the fourth floor? Several tenants have complained that their offices are freezing. B: Yes, Lena. I ran a diagnostic check just before lunch. The system display is flashing a Code 102, which is quite concerning given the high summer temperatures outside. A: Oh, no. If that component fails completely, we'll have to shut down the entire wing for repairs. B: Exactly. I've already checked our inventory, but unfortunately, we don't have the backup parts in stock. I did get in touch with our supplier, and they can overnight them to us, but it will cost an extra shipping fee. A: We can't afford to wait. B: Understood. I'll place the rush order right away. In the meantime, I'll adjust the dampers manually to keep some airflow going on that floor so it doesn't get completely stuffy. [Q59] What problem are the speakers discussing?

(Shared with Q59.) [Q60] Look at the graphic. Which issue has the man identified?

(Shared with Q59.) [Q61] Why does the woman say, 'We can't afford to wait'?

A: Ingrid, have you had a chance to look over the printed catalog for tomorrow's charity auction? The board wants to make sure all the donor details are completely accurate before we open the doors. B: Yes, Diego, I was just reviewing it. Most of it looks correct, but I noticed that Aura Wellness decided to upgrade their contribution to a full-day package, which should raise the starting bid to two hundred dollars. A: Oh, I just got off the phone with them. They actually agreed to keep the bidding at the original price to attract more early participants, though the description itself does need to be updated. B: That makes sense. We want to get people bidding right away. By the way, are we still expecting Chef Carmen to arrive early to set up her display? A: Yes, she'll be here at three o'clock. But we need to find someone to help her carry the promotional banners from the loading dock. B: I can ask one of the volunteers from the marketing department to handle that. I'll head down to the lobby now to meet them. [Q62] What are the speakers mainly discussing?

(Shared with Q62.) [Q63] Why does Diego say, "I just got off the phone with them"?

(Shared with Q62.) [Q64] Look at the graphic. Which item's printed description needs to be modified?

A: Carmen, I'm looking at today's schedule for the marketing coordinator interviews. A client just called to reschedule our quarterly review to one o'clock, which means I won't be able to meet with Aisha Diop. B: Oh, that's a conflict. I have David Vance at two-thirty, but my morning is relatively flexible after my ten-thirty slot. A: Would you mind swapping our afternoon slots? If you could take the one o'clock candidate, I can handle your two-thirty interview instead. B: Actually, I have to submit the departmental budget proposal by three today, and formatting those spreadsheets always takes me forever. A: I can take care of the formatting for that. B: Really? That would save me at least an hour! Alright, let's swap those two slots then. I'll print out Aisha's resume right away. A: Thanks, Carmen. I'll grab David's file from the HR cabinet. [Q65] What does the man ask the woman to do?

(Shared with Q65.) [Q66] Why does the man say, "I can take care of the formatting for that"?

(Shared with Q65.) [Q67] Look at the graphic. Which candidate will the man interview at 2:30 PM?

A: Hi, Lena. I'm calling about the purchase order I submitted yesterday for those desk organizers—order number 884. After reviewing our inventory again this morning, I realized we actually need to increase our order from forty units to fifty. B: Hello, Tomas. Let me pull up your invoice. Yes, I see it here. Since you're increasing the quantity to fifty, that actually pushes your order into our next pricing tier on the catalog chart. Let me adjust that for you. A: Oh, wait. I just got an automated email from my department manager. He notes that our total spending for this entire transaction cannot exceed five hundred dollars. B: I see. If you go with the fifty units, the total comes to six hundred dollars. However, if you drop back to forty-five units, they will be billed at the standard rate of fifteen dollars each, which brings the total to six hundred and seventy-five dollars. A: That's unexpected. I assumed buying fewer items would help us stay under our budget limit. B: It is a common issue with tier pricing. If you'd like, we can look at a slightly smaller, more basic model of desk organizer that would easily keep the fifty-unit order under five hundred dollars. A: That sounds like a sensible alternative. Could you email me the catalog pages for those basic models so I can get my manager's approval? [Q68] What is the main purpose of the conversation?

(Shared with Q68.) [Q69] Look at the graphic. Which unit price applies to the order Tomas initially submitted yesterday?

(Shared with Q68.) [Q70] Why does the man say, "That's unexpected"?

Hello, this is Tariq from the front desk of the Grand Vista Hotel. I am calling regarding your reservation for this coming Friday. Unfortunately, the deluxe room you originally booked is currently undergoing some unscheduled maintenance on the heating system. To make up for this inconvenience, we would like to offer you a complimentary upgrade to our executive suite. This larger room includes a complimentary breakfast voucher for both days of your stay. Please call us back at your earliest convenience to let us know if this arrangement is acceptable to you. Thank you, and we look forward to welcoming you. [Q71] Why is Tariq calling the listener?

(Shared with Q71.) [Q72] What does the hotel offer to provide at no extra cost?

(Shared with Q71.) [Q73] What does Tariq ask the listener to do?

Thank you for calling the Express Transit Link automated information line. Please note that due to road maintenance on the West Expressway, all shuttle buses to the International Airport will be rerouted starting Monday, October twelfth. During this two-week construction period, travel times may increase by up to twenty minutes, so we advise passengers to plan their trips accordingly. To reserve a seat on an earlier shuttle, press one now. To check the updated departure times for our downtown terminal, please visit our website at www.expresstransit.com. For all other inquiries, please stay on the line to speak with a customer service representative. [Q74] What is the main purpose of the recorded message?

(Shared with Q74.) [Q75] According to the speaker, what should passengers do during the maintenance period?

(Shared with Q74.) [Q76] How can listeners find the revised departure schedule?

Good morning, everyone. I'm Hassan, your shift supervisor. Welcome to your Thursday morning maintenance shift. Our main priority today is the annual inspection of the building's central air conditioning units. We need to replace all the air filters in the main tower, starting on the tenth floor and working our way down. Please remember to record the serial number of each new filter on your digital logs so we can track our inventory. Also, if you notice any unusual pipe leaks or rust, report them directly to the facilities manager immediately. Let's meet back in the break room at noon to review our progress. [Q77] What is the main purpose of the briefing?

(Shared with Q77.) [Q78] What does Hassan ask the listeners to write down?

(Shared with Q77.) [Q79] According to Hassan, why should the workers contact the facilities manager?

Good afternoon, everyone. Before we finish today's staff meeting, I would like to share some details about Diego's retirement celebration next Friday. As you know, Diego has been our lead designer for fifteen years, and we want to give him a memorable send-off. The event will take place in the main courtyard starting at three o'clock in the afternoon. We have ordered catering, but we still need your help with a couple of things. First, please stop by my office by Wednesday to sign his retirement card. Also, if you have any photos of Diego from past company events, please email them to me so I can include them in a slide presentation. Thank you for your help, and I hope to see you all there. [Q80] What is the main purpose of the talk?

(Shared with Q80.) [Q81] Where will the event take place?

(Shared with Q80.) [Q82] What does the speaker ask listeners to do by Wednesday?

Attention, all staff. I am pleased to announce that Aisha has been promoted to the position of Director of Marketing, starting this Monday. Over the past four years, Aisha has successfully led our digital advertising campaigns and increased our online engagement significantly. To celebrate her new role, the Human Resources department is hosting a brief gathering in the main cafeteria today at three o'clock. Light refreshments will be provided, and everyone is encouraged to drop by to congratulate her. Please note that the marketing team's weekly meeting scheduled for this afternoon has been postponed until tomorrow morning to accommodate this event. Thank you for your time. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] According to the speaker, what will happen at 3:00 P.M. today?

(Shared with Q83.) [Q85] What does the speaker say has been postponed?

Are you tired of waiting weeks to find out where your business orders are? At Diego's Office Solutions, we have just launched our brand-new online catalog and real-time order tracking system. Starting this Monday, when you place any order through our updated website, you will receive an automatic text notification with a live tracking link. To celebrate this launch, we are offering a fifteen percent discount on all office furniture purchases made before the end of the month. Plus, every desk and chair now comes with an extended three-year warranty at no extra charge. Visit diegosolutions.com today to view our latest inventory and simplify your ordering process. [Q86] What is the speaker mainly announcing?

(Shared with Q86.) [Q87] According to the speaker, how can customers receive a discount?

(Shared with Q86.) [Q88] What benefit does the company now offer for free?

Welcome to the Grand Heritage Hotel. My name is Carmen, and I will be leading your behind-the-scenes tour today. Over the next forty minutes, we will explore our famous courtyard gardens and the historic dining hall, which was recently restored to its original 1920s appearance. Please note that because our pastry kitchen is currently preparing for a large banquet tonight, we will not be able to walk through the baking area as originally scheduled. Instead, we have arranged for our head pastry chef to meet us in the lounge at the end of the tour to serve some complimentary refreshments. Before we begin, please make sure your visitor badges are clearly visible so our staff can identify you. Let's start by heading through these double doors. [Q89] What is the speaker mainly doing?

(Shared with Q89.) [Q90] Why has the tour route been modified?

(Shared with Q89.) [Q91] What does the speaker ask the listeners to do?

Welcome back to Business Travel Today; I'm your host, Lena. As many of you who frequently travel overseas know, navigating the newly implemented customs procedures at major terminals can severely hold up your departure. Fortunately, our guest today has spent the last year working closely with regional authorities to streamline this very process. I am pleased to introduce Tariq Vance, the lead designer behind the transit-management application, BorderPass. Tariq will explain how the app's latest update allows travelers to submit documentation before reaching the gate. Now, some of you might be hesitant to upload sensitive personal data. [Reassuringly] His team has security clearance from three major transit alliances. Let's welcome Tariq to the show. [Q92] What is the main topic of the broadcast?

(Shared with Q92.) [Q93] Who is Tariq Vance?

(Shared with Q92.) [Q94] What does the speaker mean when she says, "His team has security clearance from three major transit alliances"?

Hello Carmen, this is Hassan from Facilities Operations. I'm calling because we've run into a bit of a snag while servicing the primary heating system on the ground floor today. Although we managed to replace the central filters as planned, we discovered that the main pressure valve has deteriorated and needs immediate replacement to prevent a system shutdown. Unfortunately, our regional warehouse doesn't have this particular model in stock right now, meaning we have to order it from the manufacturer directly. I've already contacted them, and they can overnight the part, but the overnight delivery surcharge is quite high. [Sighs] I know we are already operating right at the limit of our maintenance budget for this quarter. Please call me back as soon as possible so we can decide how to proceed. [Q95] Why is the speaker calling?

(Shared with Q95.) [Q96] What does Hassan mean when he says, 'I know we are already operating right at the limit of our maintenance budget for this quarter'?

(Shared with Q95.) [Q97] What does the speaker ask Carmen to do?

Thank you for calling the automated helpline for the annual Apex Industries Charity Drive. Please note that due to an overwhelming response from our staff, the volunteer slots for greeting guests at the main lobby entrance have already been completely filled. However, we still urgently need assistance with packing and preparing the collected items for shipment in the early afternoon, so we encourage you to sign up for that block of time. Additionally, please remember that all registered volunteers must attend the brief safety orientation in the staff lounge fifteen minutes prior to their scheduled start. On a side note, some employees have asked if they can bring family members to assist, but company policy restricts campus access to authorized badge holders only. I'm sure you understand. Finally, to register for a shift, please press one now, or visit our internal portal. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] Look at the graphic. Which shift does the speaker encourage listeners to sign up for?

(Shared with Q98.) [Q100] Why does the speaker say, "I'm sure you understand"?