TOEIC Listening Mock Test 6

Look at the picture. (A) She is holding an identification card. (B) She is typing on a computer keyboard. (C) She is opening a desk drawer. (D) She is writing in a notebook.

Look at the picture. (A) He is opening a cardboard box. (B) He is scanning a barcode on a box. (C) He is cleaning the service desk. (D) He is writing on a computer screen.

Look at the picture. (A) A server is washing some dishes in a sink. (B) A server is writing on a paper menu. (C) A server is placing a glass on a table. (D) A server is carrying a tray of food.

Look at the picture. (A) A traveler is adjusting the strap on a backpack. (B) Some documents are being printed at a self-service kiosk. (C) A metal cart is being pushed through a security gate. (D) A piece of luggage is being placed on a conveyor belt.

Look at the picture. (A) He is repairing a car's engine. (B) He is driving a vehicle into a garage. (C) He is washing the front windshield. (D) He is replacing a tire on a wheel.

Look at the picture. (A) A table is being cleared of all its tablecloths. (B) Some items are being placed into cardboard boxes. (C) Some signs are being hung from the ceiling. (D) A doorway is being blocked by large wooden crates.

Where is the new-employee onboarding session? (A) In the main lobby. (B) At ten o'clock. (C) Our session was very long.

When will you ship my order? (A) To your office address. (B) By tomorrow afternoon. (C) Yes, it is a large order.

Who is managing the front desk tonight? (A) Right next to the main entrance. (B) I need to clean my desk. (C) Tomas is working there tonight.

What is the gate number for the Chicago flight? (A) It is gate fifteen. (B) At the ticket counter. (C) The gate is now closed.

Did you call the technician to fix the heater? (A) In the basement next to the elevator. (B) Yes, he will arrive this afternoon. (C) No, I must fix my computer first.

Why did you donate to the charity drive? (A) I can drive you there. (B) Last Friday afternoon. (C) To help the local hospital.

Have you met the new marketing manager yet? (A) Yes, I spoke with her this morning. (B) In the main conference room. (C) The marketing team is very small.

How do I track my order? (A) I already placed the order yesterday. (B) Enter the tracking number on our website. (C) In the shipping department downstairs.

Where is the hotel fitness center? (A) It opens at six o'clock. (B) I really like this hotel. (C) It is on the second floor.

When will the next shuttle bus depart? (A) In about ten minutes. (B) At the front entrance. (C) I lost my bus ticket.

Who is scheduled to service the heating system today? (A) At around three o'clock. (B) The landlord hired an outside contractor. (C) Yes, the customer service desk is open.

What are we supposed to bring to the charity drive tomorrow? (A) Right after the morning staff meeting. (B) I can drive you to the center. (C) Some packaged and canned food items.

Why did Sofia postpone the interviews for the designer position? (A) She is waiting for more applications to arrive. (B) By the end of next week. (C) She interviewed several candidates yesterday.

You processed the refund for that order, didn't you? (A) In the back row of the warehouse. (B) Yes, the credit was issued this morning. (C) Yes, I placed the order yesterday.

You've already reserved a table for the awards dinner, haven't you? (A) No, the head table is not ready yet. (B) At the Grand Hotel downtown. (C) Actually, Aisha booked one yesterday.

Are you taking a taxi to the train station, or will you ride the shuttle bus? (A) The bus stops right outside my hotel. (B) Yes, I will pay the taxi fare. (C) It leaves at nine o'clock tomorrow morning.

Should we replace the air filters now, or wait until the scheduled maintenance? (A) In the storage closet on the second floor. (B) Actually, let's take care of that task today. (C) Yes, the maintenance department is currently closed.

Did you sign up to help at the charity event this weekend? (A) Actually, the new sign has not been put up yet. (B) It is being held at the community center downtown. (C) Yes, I put my name on the schedule yesterday.

We still need to find a replacement for the weekend shift. (A) Tariq said he might be free then. (B) I already shifted the desk to the corner. (C) By filling out the online application form.

Our supplier just increased the price of the paper catalogs. (A) No, the new catalogs haven't arrived yet. (B) Maybe we should switch to an online version. (C) At the post office on Grand Street.

The extra tables for the patio have already been delivered, haven't they? (A) At around two o'clock tomorrow afternoon. (B) Yes, we should reserve a patio table. (C) I noticed some new furniture outside.

Are you going to book the express shuttle to the airport since the flight departs early, or would you prefer that I reserve a taxi through the hotel front desk? (A) Actually, the airline just notified me that our departure has been delayed. (B) Yes, I really enjoyed reading that travel book on the shuttle. (C) At the main terminal on the second floor near the departure gate.

Didn't the maintenance supervisor say he would look into the heating system before the temperature drops tonight? (A) About twenty degrees Celsius, according to the weather forecast. (B) Actually, he had to order a replacement part that won't arrive until Friday. (C) Yes, you can drop those files off on his desk whenever you like.

I know the caterers for Sofia's retirement celebration are expecting a final head count today, but several departments still haven't gotten back to me. (A) Yes, we should celebrate her outstanding achievements at the retirement dinner. (B) About fifty dollars per person, not including the service tax. (C) I can call the department managers directly to get those figures.

Although we need to fill the designer position quickly, the marketing department is still holding off on reviewing the portfolios. (A) Well, they did mention that their current campaign is taking up all their time. (B) Yes, they were submitted through our online portal by Friday afternoon. (C) Actually, the marketing manager decided to accept a different position last month.

A: Hello, Sofia. This is Tomas from Apex Logistics. I'm calling about invoice number 405. The total amount is higher than what was listed in your spring catalog. B: Oh, hi Tomas. Let me pull up your account. Ah, yes. Our manufacturer increased their materials cost last month, so we had to adjust our prices on those wooden desks. A: I understand, but we placed our order on the fifteenth, which was two days before your spring catalog expired. We were expecting the discounted rate. B: You are absolutely right. Since the order was submitted before the expiration date, the old price should have been applied. I apologize for the oversight. A: Thank you. Can you send me an updated invoice? Our accounting department needs the corrected document before they can issue the payment. B: Of course. I will modify the system records right now and email the revised invoice to you by the end of the day. [Q32] Why is Tomas calling?

(Shared with Q32.) [Q33] According to Sofia, why did the prices change?

(Shared with Q32.) [Q34] What will Sofia do by the end of the day?

A: Hello, I'm checking in. The reservation is under Hina Patel. I booked a king suite for three nights. B: Welcome to the Grand Horizon Hotel, Ms. Patel. Let me look that up... Yes, I see your booking here. However, it seems the king suite on our top floor is currently undergoing some emergency plumbing maintenance. A: Oh, really? That's disappointing. I specifically chose that room because of the quiet location. I have a lot of work prep to do for my company's presentation tomorrow. B: I completely understand. To make up for this, we can upgrade you to our executive suite on the fourth floor at no extra charge. It's in our quiet zone and has a larger workspace. A: That sounds like a great alternative. Does that room have complimentary wireless internet access? I'll need to download some large files tonight. B: Yes, all our executive suites include free high-speed Wi-Fi. I'll also waive the parking fee for your stay. Here is your keycard for room 402. A: Thank you, Lukas. I appreciate your help with this. B: You're very welcome, Ms. Patel. The elevators are just past the lobby lounge on your left. Enjoy your stay. [Q35] Why is the woman at the hotel?

(Shared with Q35.) [Q36] What problem does the man describe?

(Shared with Q35.) [Q37] What does the man offer to do for the woman?

A: Carmen, did the courier deliver my updated itinerary for the London trip? B: Yes, Tariq. It's on your desk. But there's a note from the travel agency—your flight tomorrow morning has been moved up by two hours. A: Oh, that means I'll need to get to the airport much earlier. Can we reschedule the shuttle service we booked? B: Sure. I'll call the transport provider right now to change our pickup time from eight to six. A: Thanks. Also, could you print my boarding document once the online check-in opens tonight? B: No problem. I'll leave the printed copy on your desk before I head home. [Q38] Why is Tariq's travel schedule changing?

(Shared with Q38.) [Q39] What does Carmen say she will do next?

(Shared with Q38.) [Q40] What does Tariq ask Carmen to do?

A: Hello, Hassan. I'm Ingrid from Apex Climate Services. I'm here to do the annual maintenance on your building's heating system. B: Ah, yes, Ingrid. Thank you for coming. We've noticed that the radiators on the third floor are making a loud clicking sound when they turn on. Could you inspect those first? A: I can certainly start there. It sounds like there might be air trapped in the valves, which is a common issue before winter. I'll need access to the utility closet on that floor. B: No problem. I'll get the key card from the reception desk for you right away. While you're working, I'll be in my office on the ground floor. A: Great. Once I finish the inspection, I'll write up a service report and bring it to your office so we can discuss any necessary repairs. B: Perfect. I'll wait for you there. [Q41] Why is the woman visiting the building?

(Shared with Q41.) [Q42] What problem does the man describe?

(Shared with Q41.) [Q43] What will the man do next?

A: Tomas, how are the preparations going for the annual charity food drive? B: We have received a lot of non-perishable food, Aisha, but we are short on volunteers to help pack the boxes this Friday. A: I can ask my team in the marketing department to assist. Most of them have completed their weekly projects already. B: That would be wonderful. The packing starts at two o'clock in the warehouse. Also, we still need to find a vehicle to transport the boxes to the community shelter on Saturday. A: My brother has a large delivery van, and he said we could borrow it. I'll pick up the keys from him tonight. B: That is a huge relief! I'll write down the schedule for the drivers then. [Q44] What event are the speakers organizing?

(Shared with Q44.) [Q45] What does Aisha offer to do?

(Shared with Q44.) [Q46] How will the items be transported?

A: Rajiv, I wanted to check if you're ready to lead the orientation session for our three new marketing assistants next Monday. B: Hi, Aisha. I've prepared the slide deck, but I realized I have a client meeting at ten A.M. that day. Could we move the orientation to the afternoon? A: Let me check their schedule. Yes, they are free after one thirty P.M. Let's set it for two P.M. and hold it in the department lounge. B: Great. I will update the calendar invite. Also, do you know if their desk laptops have been set up by the IT department yet? A: I actually just received an email from IT confirming that all the computers are configured and ready. I'll pick up the security badges for them this afternoon. B: Perfect. I'll make sure to print out the marketing department handbooks before Monday morning. [Q47] What are the speakers mainly discussing?

(Shared with Q47.) [Q48] Why does Rajiv ask to reschedule the meeting?

(Shared with Q47.) [Q49] What will Aisha do this afternoon?

A: Thank you for calling Apex Office Supplies. This is Rajiv speaking. How can I help you today? B: Hello, Rajiv. This is Carmen from Standard Logistics. I'm calling about the invoice I received yesterday for our bulk paper order. The total amount seems higher than what we agreed on. A: Let me pull up your account, Carmen. Ah, yes, order number 482. I see here that the fifteen percent corporate discount was not applied to this transaction. B: Yes, exactly. We always receive that rate for our bulk orders. Can this be adjusted before we submit the payment? A: Absolutely. I will correct the billing statement right away to reflect the discounted price. I'll also send a revised copy to your email address. B: That would be wonderful. I need to present the correct document to our accounting department by tomorrow afternoon. A: I understand. You should receive the updated file within the hour. Is there anything else I can assist you with? B: No, that's all. Thank you for your quick help, Rajiv. [Q50] Why is the woman calling?

(Shared with Q50.) [Q51] According to the man, what problem occurred?

(Shared with Q50.) [Q52] What does the man promise to do?

A: Welcome to the Grand Plaza Hotel! How can I help you today? B: Hello, I'm Aisha. I have a reservation for a deluxe suite with a city view for three nights. A: Let me look that up, Aisha. Yes, I see your reservation here. I apologize, but the guest currently in that suite requested a late check-out, so your room won't be ready for another hour. B: Oh, that's disappointing. I have a business dinner in two hours, and I really need to freshen up and change my clothes before then. A: I completely understand, and we want to make this right. What I can do is upgrade you to our executive suite on the top floor immediately at no extra charge. It also has a wonderful view of the skyline. B: That sounds perfect! Thank you so much, Diego, for resolving this so quickly. A: My pleasure. Here is your keycard for room 1402. I'll also have our bellhop deliver your luggage up to your room right away. [Q53] Where most likely does the conversation take place?

(Shared with Q53.) [Q54] What is the woman's problem?

(Shared with Q53.) [Q55] What does the man offer to do for the woman?

A: Excuse me, my flight from Seville was held up, so I missed my connection to Frankfurt. My name is Carmen Vega. B: Let me look into that for you, Ms. Vega. Yes, it looks like the Madrid delay ran over by an hour. Unfortunately, because of the logistics convention this week, all of our afternoon flights to Frankfurt are completely booked. A: Oh no, I'm scheduled to deliver the keynote address at the opening dinner tonight at seven. Is there really nothing else? Even a standby seat? B: I'm afraid standby is already full. (suggestively) The train station is right below this terminal. A: Ah, I didn't realize there was a direct line! How long does the express train take to get to the city center there? B: It's a direct three-hour trip, so you'd arrive around five o'clock. Since this was our delay, I can reissue your flight voucher to cover the train fare. You'll just need to sign this authorization form. A: That is incredibly helpful, Diego. I will fill out the authorization form right away. [Q56] What is the main problem Carmen is facing?

(Shared with Q56.) [Q57] Why does Diego say, "The train station is right below this terminal"?

(Shared with Q56.) [Q58] What will Diego do for Carmen?

A: Lena, thanks for coming in so quickly. The tenants on the third floor are complaining that the offices are warming up, and I suspect it's related to the work being done today. B: I'm actually looking at the system diagnostic right now, Hassan. It seems the unit servicing the upper floors has been shut down temporarily because we ran into a blocked valve that wasn't on our initial checklist. A: (disappointed) That means we might have to send the afternoon shift home early. The ventilation needs to be fully operational before the temperature peaks at 2:00 PM. B: Don't worry, we've already cleared the blockage and are just waiting for the pressure to stabilize. We should have it up and running within the next twenty minutes. A: That's a relief. By the way, while you're here, can you look at the other unit that is still pending parts? I received a shipment of components this morning, and I think the compressor valves are in there. B: Sure, let me check the delivery receipt to see if they match our specifications. If they do, I can get that job scheduled for tomorrow morning. [Q59] Look at the graphic. Which unit is currently being serviced to resolve the ventilation issue?

(Shared with Q59.) [Q60] Why does Hassan say, 'That means we might have to send the afternoon shift home early'?

(Shared with Q59.) [Q61] What does Hassan say happened this morning?

A: Aisha, did you manage to get in touch with the local catering business about donating appetizers for our annual charity gala next week? B: I did, Kwame. They're willing to provide some platters, but they can only deliver them if we guarantee a minimum order of main courses. Since our budget for this event is strictly for the venue hire, we can't afford that. A: Oh, I see. (disappointed) That really changes things. I was counting on those refreshments to keep the attendees mingling during the silent auction. B: Well, what if we ask the board members to contribute some homemade finger foods instead? Or we could look into that new bakery down the street—they might be looking for some free local publicity. A: That's a great backup plan. Let's reach out to the bakery first, as having a professional vendor looks a bit more polished. I'll drop by their shop this afternoon to pitch the idea. [Q62] What are the speakers mainly discussing?

(Shared with Q62.) [Q63] Why does Kwame say, "That really changes things"?

(Shared with Q62.) [Q64] What does Kwame say he will do this afternoon?

A: Tomas, have you had a chance to look over Mei-Ling's application for the team lead position in the marketing department? B: Yes, I reviewed it yesterday. She has certainly gone out of her way to cover extra shifts during our busiest quarter, which the team really appreciated. A: That's true, but I noticed she hasn't managed a large-scale project budget on her own yet. The team lead needs to oversee our entire quarterly promotional expenditure. B: (reassuringly) She's been assisting me with the monthly vendor invoices for over a year. I believe she's fully prepared to take that on. A: That's reassuring. Let's schedule her for an interview next Thursday then. Can you send her the confirmation email? B: I'll do that right away. I'll also pull up her latest performance evaluation to share with the rest of the interview panel. [Q65] What are the speakers mainly discussing?

(Shared with Q65.) [Q66] Why does the man say, "She's been assisting me with the monthly vendor invoices for over a year"?

(Shared with Q65.) [Q67] What does the man say he will do next?

A: Lukas, I'm calling about the invoice we received yesterday for our bulk packaging order. There seems to be an issue with the unit pricing for the medium cartons. B: Let me pull up your account, Aisha. Ah, yes. The charge is $1.20 per unit, which reflects our new winter catalog rates that went into effect on the first of the month. A: (disappointed) I specifically rushed the approval through to avoid the price hike. B: Oh, I see. Since our system didn't actually process the shipment until the third, it automatically applied the new rates. But since you submitted the purchase order on the twenty-eighth, we should honor the old rate of $0.90. A: I'd really appreciate that. Otherwise, it would push our department's shipping budget for this quarter over the limit. B: No problem at all. I'll issue a revised invoice with the corrected amount today. You can just disregard the first one we sent. [Q68] Look at the graphic. Which item did the woman order?

(Shared with Q68.) [Q69] Why does Aisha say, "I specifically rushed the approval through to avoid the price hike"?

(Shared with Q68.) [Q70] What does Lukas say he will do?

Hello, this is Carmen from Vista Event Rentals. I am calling regarding your order for the banquet this Saturday. Unfortunately, the gold-colored chairs you reserved are currently unavailable because the previous customer has extended their rental period. However, we do have our high-quality silver chairs in stock, and we can offer them to you at a ten percent discount. Please call me back at your earliest convenience to let me know if this substitution is acceptable. We need to finalize the loading list by five o'clock today to ensure a timely delivery tomorrow morning. Thank you. [Q71] What is the main purpose of the telephone message?

(Shared with Q71.) [Q72] Why are the gold chairs unavailable?

(Shared with Q71.) [Q73] What does the speaker ask the listener to do by 5:00 P.M. today?

Thank you for calling the Airport Express Shuttle helpline. Please be advised that starting Monday, October twelfth, our passenger boarding zone at Terminal Two will be temporarily relocated due to road repaving. Instead of waiting at the lower-level arrivals curb, all passengers should proceed to the ground-level bus depot next to Parking Lot B. Shuttle buses will continue to depart every fifteen minutes, but travel times to downtown hotels may be extended by up to ten minutes during peak hours. For real-time bus tracking and to purchase tickets in advance, please visit our official website or download our mobile application. Thank you for your patience as we work to improve our transit facilities. [Q74] What is the main purpose of the recorded message?

(Shared with Q74.) [Q75] According to the speaker, where should passengers go to board the shuttle?

(Shared with Q74.) [Q76] What does the speaker recommend doing on a website?

Good morning, everyone. Thanks for joining today's shift briefing. As you know, our main task today is to conduct the annual safety inspection on the building's main heating system before winter begins. Please divide into two teams; one team will check the water pipes for leaks, while the other team tests the digital thermostats in each office. Make sure to record all your measurements in the shared database on your company tablets immediately after each test. I have also uploaded the updated safety checklist to our server, so please review it before you head out to the floors. Let's meet back here at three o'clock to discuss any issues you find. [Q77] What is the main purpose of today's work?

(Shared with Q77.) [Q78] What are the workers asked to do immediately after each test?

(Shared with Q77.) [Q79] What should the listeners do before starting their tasks?

Good morning, everyone, let's get started with our weekly staff meeting. For those who don't know me, I'm Aisha, the community relations coordinator. First, I'm pleased to announce that our annual charity drive will begin next Monday. This year, we are partnering with the local community center to collect winter coats and non-perishable food items. If you would like to volunteer to help sort the donations, please sign up on the sheet in the breakroom by Friday. As a thank you, the company will host a luncheon for all volunteers on the final day of the drive. Now, I will hand the floor over to Tomas, who will give us an update on the budget. [Q80] What is the main purpose of the speaker's announcement?

(Shared with Q80.) [Q81] What are interested employees asked to do by Friday?

(Shared with Q80.) [Q82] What does the company plan to provide for the volunteers?

Attention, all staff members. This is Hassan from the Human Resources department with an important announcement regarding our annual performance reviews. The evaluation portal is now officially open, and you have until next Friday to complete your self-assessments. Please remember to update your list of completed projects before submitting your forms. Once your self-assessment is submitted, please coordinate with your direct supervisor to schedule a one-on-one discussion. These meetings must be finalized by the end of the month. Thank you for your cooperation, and please contact HR if you experience any technical issues with the online portal. [Q83] What is the main purpose of the announcement?

(Shared with Q83.) [Q84] According to the speaker, what should employees do before submitting their forms?

(Shared with Q83.) [Q85] What are employees asked to do after submitting their self-assessments?

Are you looking for high-quality materials to promote your business this season? Apex Printing has just released our spring catalog, featuring customizable banners, brochures, and business cards. For the next two weeks, we are offering a fifteen percent discount on all bulk orders placed through our website. Simply enter the promotional code 'SPRING15' at checkout to receive your savings. In addition, all orders over fifty dollars qualify for free standard shipping. To browse our new designs and start customizing your items, visit our website today. [Q86] What is being advertised?

(Shared with Q86.) [Q87] How can listeners obtain a discount?

(Shared with Q86.) [Q88] What is offered for orders over fifty dollars?

Welcome to the Riverside Hotel; my name is Carmen, and I will be guiding you through our newly updated banquet facilities today. We are starting here in the Grand Ballroom, which can comfortably accommodate up to four hundred guests for dining. You will notice that all of our tables and chairs have been replaced with ergonomic, modern designs to ensure guest comfort. Next, we will visit the catering kitchen, where our head chef will share a brief overview of our seasonal menu options. Finally, we will step outside to the terrace, where we hold outdoor receptions. Please feel free to ask questions at any point during our walk. [Q89] Where is the talk most likely taking place?

(Shared with Q89.) [Q90] What does the speaker say has recently been replaced?

(Shared with Q89.) [Q91] What will the listeners do next?

Welcome to Business Travel Today; I'm your host, Tariq. As many of you head out for the annual logistics expo this week, you should be aware of some unexpected developments regarding the airport express train. Due to scheduled track maintenance that was moved up at the last minute, the direct line to Terminal 3 will be suspended starting tomorrow morning. The transit authority promises that shuttle buses will run every ten minutes, but we all know how the expressway looks during morning rush hour. If you have a flight departing before noon, I highly recommend checking in your luggage at the city terminal tonight to bypass the main airport queues. Up next, we'll talk to Carmen from the transit board about when full service is expected to resume. [Q92] What is the main purpose of the broadcast?

(Shared with Q92.) [Q93] What does the speaker mean when he says, "but we all know how the expressway looks during morning rush hour"?

(Shared with Q92.) [Q94] What does the speaker suggest that some travelers do tonight?

Hello, Ms. Aisha, this is Tariq calling from Apex Climate Solutions regarding the malfunctioning air conditioning system in your retail store. Our technician, Nikolai, inspected the unit this morning and determined that the primary compressor needs to be completely replaced. Unfortunately, because your model is an older import, our local distributor cannot deliver the authorized manufacturer replacement until next Thursday. However, I know your grand reopening sale starts tomorrow, and keeping the showroom cool is absolutely critical for your customer traffic. We actually have a spare unit in our service van. If you agree, Nikolai can head back to your site right now to set that up at no extra charge while we wait for the permanent part to arrive. Please call me back at your earliest convenience so I can authorize him to return to your property. [Q95] What is the main purpose of the call?

(Shared with Q95.) [Q96] Why is there a delay in completing the work?

(Shared with Q95.) [Q97] What does the speaker mean when he says, "We actually have a spare unit in our service van"?

Thank you for calling the registration hotline for the annual Hope Initiative Charity Gala, hosted by our company this Saturday. Due to an overwhelming response from our regional offices, all admission tickets have already been distributed. If you are still looking to pitch in, we are actively seeking volunteers to help set up the donation booths starting at noon. I know some of you have already put your names down for the clean-up crew. However, we are only accepting assistance for the afternoon setup at this point. Also, because the main parking garage will be closed for maintenance, please allow extra time to find street parking. To confirm a volunteer shift, please press two. [Q98] What is the main purpose of the recorded message?

(Shared with Q98.) [Q99] What does the speaker mean when she says, "I know some of you have already put your names down for the clean-up crew"?

(Shared with Q98.) [Q100] According to the speaker, why should volunteers arrive early?