Phone CallPanggilan Telefon
Pratonton Audio Lengkap
0:00
0:00
EN: The verb 'reach' is used here as a transitive verb meaning to establish communication with someone, especially after some effort. In business contexts, it is often preferred over 'call' when the focus is on the successful connection rather than the act of dialing.
Bahasa Melayu: Kata kerja 'reach' digunakan di sini sebagai kata kerja transitif yang bermaksud untuk menghubungi seseorang (terutama selepas usaha). Dalam konteks perniagaan, perkataan ini lebih digemari apabila tumpuan adalah pada 'kejayaan menghubungi' dan bukan sekadar 'tindakan membuat panggilan'.
I've been trying to reach the account manager all morning to discuss the invoice.
Saya telah cuba menghubungi pengurus akaun sepanjang pagi untuk membincangkan invois.
EN: The structure 'get someone's voicemail' is a common idiomatic expression in workplace English. It implies that the call was not answered by a person and was instead diverted to an automated recording system.
Bahasa Melayu: Struktur 'get someone's voicemail' ialah satu ungkapan idiomatik biasa dalam bahasa Inggeris kerja. Ini bermakna panggilan tidak dijawab, sebaliknya disambungkan ke sistem rakaman automatik.
If you get his voicemail, just leave your name and number.
Jika anda masuk ke peti suaranya, tinggalkan nama dan nombor telefon anda.
EN: In Western corporate culture, 'Procurement' is the formal department responsible for purchasing goods and services. Using formal department names like 'Procurement' or 'Human Resources' instead of general terms shows professional competence.
EN: The use of 'not unusual' is a rhetorical device called litotes (double negative), which often conveys a sense of expectation, resignation, or understatement. It suggests that while the situation isn't ideal, it is predictable based on experience.
Bahasa Melayu: Penggunaan 'not unusual' adalah satu peranti retorik yang dipanggil 'litotes' (penafian ganda), yang biasanya menyampaikan nada yang penuh jangkaan, rasa tidak berdaya, atau tersirat. Ini membayangkan bahawa walaupun keadaan tidak ideal, ia boleh dijangka berdasarkan pengalaman.
It is not uncommon for the train to be delayed during rush hour.
Tidak jarang kereta api lewat pada waktu puncak.
EN: The past simple interrogative 'Did you leave...?' is used here to inquire about a completed action in a specific past context (the phone call just mentioned). It focuses on the completion of the task.
Bahasa Melayu: Ayat tanya lampau mudah 'Did you leave...?' digunakan di sini untuk menanyakan tentang tindakan yang telah selesai dalam konteks lampau yang khusus (panggilan telefon yang baru disebut). Tumpuannya adalah sama ada tugas itu telah dicapai.
Did you submit the proposal before the deadline?
Adakah anda menghantar cadangan sebelum tarikh akhir?
EN: In Western corporate culture, 'Monday morning' is often associated with a high volume of emails and meetings as people catch up from the weekend. This makes it a common excuse or explanation for communication delays.
EN: The use of 'I did' is an example of auxiliary verb ellipsis. It avoids repeating the full verb phrase 'left a message' mentioned in the previous question, maintaining conversational flow and cohesion.
Bahasa Melayu: Penggunaan 'I did' ialah contoh elipsis kata bantu. Ia mengelakkan pengulangan frasa kerja penuh 'left a message' yang disebut dalam soalan sebelumnya, dengan itu mengekalkan kelancaran dan koheren perbualan.
Did you finish the report? I did, but I still need to proofread it.
Adakah anda menyiapkan laporan itu? Ya, saya siap, tetapi saya masih perlu menyemaknya.
EN: The adjective 'confident' is followed by a 'that-clause' (with 'that' omitted here) to express the speaker's degree of certainty or belief regarding a future outcome.
Bahasa Melayu: Kata sifat 'confident' diikuti oleh 'klausa that' (dengan 'that' digugurkan di sini), digunakan untuk menyatakan tahap kepastian atau keyakinan penutur tentang hasil masa depan.
We are confident the new strategy will increase our market share.
Kami yakin bahawa strategi baharu itu akan meningkatkan bahagian pasaran kami.
EN: The adverb 'promptly' is a formal alternative to 'quickly' or 'soon,' often used in professional contexts to imply action taken without delay and within an expected timeframe.
Bahasa Melayu: Adverba 'promptly' ialah alternatif formal bagi 'quickly' atau 'soon', sering digunakan dalam persekitaran kerja, membayangkan tindakan yang diambil tanpa berlengah dan dalam jangka masa yang diharapkan.
Please ensure that all customer inquiries are handled promptly.
Sila pastikan semua pertanyaan pelanggan dikendalikan dengan segera.
EN: In Western business culture, 'following up' and 'requesting a callback' are essential proactive communication strategies. It is considered professional to set expectations for response times rather than waiting indefinitely.
EN: The sentence uses the Mandative Subjunctive. After adjectives expressing importance or necessity (e.g., essential, vital, crucial), the following 'that' clause uses the base form of the verb, regardless of the subject's person or number.
Bahasa Melayu: Ayat ini menggunakan Subjungtif Mandatori (Mandative Subjunctive). Selepas kata sifat yang menyatakan kepentingan atau keperluan (seperti essential, vital, crucial), kata kerja dalam klausa 'that' mesti digunakan dalam bentuk asas, tanpa dipengaruhi oleh orang atau bilangan subjek.
It is essential that he submit the report before the board meeting starts.
Adalah penting bahawa dia menyerahkan laporan sebelum mesyuarat lembaga bermula.
EN: The phrase 'When dealing with' is a reduced adverbial clause. When the subject of the subordinate clause is the same as the main clause, the subject and 'be' verb can be omitted, leaving 'When' + present participle (-ing).
Bahasa Melayu: Frasa 'When dealing with' ialah klausa adverba yang diringkaskan. Apabila subjek klausa sama dengan subjek klausa utama, subjek dan kata kerja 'be' boleh digugurkan, meninggalkan 'When' diikuti dengan present participle (-ing).
When traveling abroad, you should always keep your passport in a secure place.
Apabila melancong ke luar negara, anda harus sentiasa menyimpan pasport di tempat yang selamat.
EN: In Western business culture, especially when dealing with large corporations, being 'explicit' and setting 'timeframes' is seen as professional rather than rude. It helps manage expectations and ensures accountability in a busy environment.
EN: The adjective 'time-sensitive' is a compound modifier used to describe information or tasks that must be handled within a specific timeframe to remain valid or effective. In professional contexts, it is more formal and urgent than simply saying 'urgent'.
Bahasa Melayu: Kata sifat 'time-sensitive' ialah penerang majmuk yang digunakan untuk menerangkan maklumat atau tugas yang mesti dikendalikan dalam tempoh masa tertentu untuk kekal sah atau berkesan. Dalam konteks profesional, ia lebih formal dan membawa rasa segera yang lebih kuat daripada sekadar 'urgent'.
Please review the attached contract immediately, as the offer is time-sensitive.
Sila semak kontrak yang dilampirkan dengan segera kerana tawaran itu mempunyai had masa.
EN: The preposition 'by' is used to indicate a deadline, meaning 'no later than' or 'at or before' a specific time. It differs from 'until', which describes a continuous action up to a point.
Bahasa Melayu: Kata sendi nama 'by' digunakan untuk menunjukkan tarikh akhir, bermaksud 'tidak lewat daripada' atau 'pada atau sebelum masa tertentu'. Ia berbeza daripada 'until', yang menerangkan tindakan yang berterusan sehingga satu titik masa.
The report must be submitted by Friday afternoon.
Laporan mesti diserahkan sebelum petang Jumaat.
EN: The use of 'that' as a conjunction introduces a noun clause acting as the direct object of the verb 'mention'. In formal writing, 'that' is usually retained, while in casual speech, it is often omitted.
Bahasa Melayu: Penggunaan 'that' sebagai kata hubung memperkenalkan klausa nama yang bertindak sebagai objek langsung bagi kata kerja 'mention'. Dalam penulisan formal, 'that' biasanya dikekalkan, manakala dalam pertuturan ia sering digugurkan.
He mentioned that the project requirements had changed.
Dia menyebut bahawa keperluan projek telah berubah.
EN: In Western business culture, setting clear deadlines (like 'by Wednesday') is seen as professional and helpful rather than demanding. It provides clarity and allows the other party to prioritize their tasks effectively.
EN: The use of 'do' in 'if you do get through' is an emphatic auxiliary. In conditional clauses, it emphasizes the possibility or the successful completion of an action that might be difficult or uncertain.
Bahasa Melayu: Penggunaan 'do' dalam 'if you do get through' ialah kata bantu penegas. Dalam ayat bersyarat, ia menekankan kemungkinan bahawa tindakan yang mungkin mencabar atau tidak pasti itu benar-benar berlaku atau berjaya diselesaikan.
If you do decide to accept the offer, please let us know by Friday.
Jika anda benar-benar memutuskan untuk menerima tawaran kerja itu, sila beritahu kami sebelum Jumaat.
EN: The phrasal verb 'get through' in a telecommunications context means to succeed in speaking to someone on the telephone. It implies overcoming potential obstacles like busy signals or being stuck in a phone tree.
Bahasa Melayu: Dalam konteks telekomunikasi, kata kerja frasa 'get through' bermaksud berjaya membuat panggilan dan bercakap dengan seseorang. Ia membayangkan mengatasi halangan yang berpotensi seperti talian sibuk atau sistem pemindahan suara.
I tried calling several times, but I couldn't get through to the technical support team.
Saya cuba menelefon beberapa kali, tetapi tidak dapat menghubungi pasukan sokongan teknikal.
EN: The expression 'put someone on hold' is a standard business idiom meaning to disconnect a caller's line temporarily while they wait to be connected to the desired person or department.
Bahasa Melayu: Ungkapan 'put someone on hold' ialah idiom perniagaan standard yang bermaksud untuk mengganggu talian panggilan seseorang buat sementara waktu (menyuruh mereka menunggu di talian) semasa pemanggil menunggu untuk disambungkan kepada orang atau jabatan tertentu.
The operator put me on hold while she looked for the manager.
Operator menyuruh saya menunggu di talian semasa dia mencari pengurus.
EN: In Western business culture, being 'put on hold' is a common but often frustrating experience. Using 'quite a while' is a polite way to warn someone that the wait might be significant, reflecting a realistic expectation of corporate bureaucracy.
EN: The phrase 'to be on hold' is a common business idiom meaning to wait on a telephone line for someone to speak to you. It uses the passive-like state to describe the caller's situation while waiting for a connection.
Bahasa Melayu: Frasa 'to be on hold' ialah idiom perniagaan biasa yang bermaksud menunggu di talian telefon untuk bercakap dengan seseorang. Ia menggunakan keadaan seperti pasif untuk menggambarkan situasi pemanggil semasa menunggu untuk disambungkan.
Please don't put me on hold again; I've been waiting for ages.
Tolong jangan biarkan saya menunggu di talian lagi; saya sudah menunggu lama.
EN: The conjunction 'before' is used here to indicate the duration of time that passed until a specific event occurred. In this C1 context, it emphasizes the length of the delay rather than just the sequence of events.
Bahasa Melayu: Kata hubung 'before' digunakan di sini untuk menunjukkan tempoh masa yang berlalu sebelum sesuatu peristiwa tertentu berlaku. Dalam konteks tahap C1, ia menekankan panjangnya kelewatan, bukan hanya urutan peristiwa.
The meeting lasted for three hours before a decision was finally reached.
Mesyuarat itu berlangsung selama tiga jam sebelum keputusan akhirnya dicapai.
EN: In Western corporate culture, being 'on hold' for 15 minutes is generally considered poor customer service. Mentioning this specific duration emphasizes frustration and justifies the need for a more direct communication strategy, such as asking for a liaison.
EN: The use of the passive infinitive 'to be transferred' follows the verb 'ask'. In professional contexts, this structure focuses on the action being performed on the subject rather than who performs the action (the receptionist).
Bahasa Melayu: Kata kerja 'ask' diikuti oleh infinitif pasif 'to be transferred'. Dalam konteks profesional, struktur ini meletakkan tumpuan pada tindakan yang diterima oleh subjek, bukan pada orang yang melakukan tindakan itu (seperti operator).
I requested to be notified as soon as the results were available.
Saya meminta untuk dimaklumkan sebaik sahaja keputusan keluar.
EN: 'Instead of' is a prepositional phrase followed by a gerund (-ing form). It is used to present an alternative or to suggest avoiding a less efficient course of action.
Bahasa Melayu: 'Instead of' ialah frasa sendi nama yang diikuti oleh gerund (bentuk -ing). Ia digunakan untuk mencadangkan alternatif, atau untuk mengesyorkan mengelakkan amalan yang kurang cekap.
We should focus on solving the root cause instead of just treating the symptoms.
Kita patut fokus untuk menyelesaikan punca masalah, bukan hanya merawat simptom.
EN: The adverb 'directly' modifies the verb phrase to indicate the absence of intermediary steps, emphasizing efficiency in business communication.
Bahasa Melayu: Adverba 'directly' mengubah suai frasa kerja untuk menunjukkan ketiadaan langkah perantaraan, menekankan kecekapan dalam komunikasi perniagaan.
Please send the invoice directly to the accounting department.
Sila hantar invois terus ke jabatan perakaunan.
EN: In Western corporate environments, 'liaison' refers to a person who facilitates communication between different groups. Asking for a specific liaison or department is seen as a sign of professional assertiveness and efficiency, rather than rudeness.
EN: The phrase 'What if...?' is an elliptical construction used to introduce a hypothetical situation or a concern about potential future problems. It functions as a shortened version of 'What would happen if...?' or 'What should I do if...?'
Bahasa Melayu: 'What if...?' ialah pembinaan elipsis yang digunakan untuk memperkenalkan situasi hipotetikal atau kebimbangan tentang potensi masalah. Ia adalah bentuk ringkas bagi 'What would happen if...?' atau 'What should I do if...?', dan sering digunakan dalam komunikasi perniagaan untuk penilaian risiko.
What if the shipment is delayed beyond the deadline?
Bagaimana jika penghantaran lewat melebihi tarikh akhir?
EN: The adverb 'either' is used at the end of a negative statement to indicate that a previous negative point also applies to the current subject. In this context, it implies that like the previous person/method mentioned, the liaison is also unavailable.
Bahasa Melayu: Adverba 'either' digunakan di hujung ayat negatif untuk menunjukkan bahawa penafian yang disebut sebelum ini juga terpakai kepada subjek semasa. Dalam konteks ini, ia membayangkan bahawa, seperti situasi yang disebut sebelum ini, orang yang dihubungi mungkin juga tidak dapat dihubungi.
If the manager isn't in, the assistant won't be there either.
Jika pengurus tiada, pembantunya juga tidak akan berada di sana.
EN: In professional Western contexts, a 'liaison' is a key role responsible for communication between different organizations. Using this term instead of 'contact person' sounds more formal and specific to project management. Additionally, asking 'What if' shows proactive thinking, which is highly valued in business culture.
EN: The present participle phrase 'outlining...' acts as a reduced relative clause (which outlines...), functioning as an adjective to modify the noun 'voicemail'. This is a common feature of high-level academic and professional writing to increase sentence density.
Bahasa Melayu: Frasa participle kini 'outlining...' bertindak sebagai klausa relatif yang diringkaskan (which outlines...), berfungsi sebagai adjektif untuk menerangkan kata nama 'voicemail'. Ini adalah ciri biasa dalam penulisan akademik dan profesional peringkat tinggi untuk meningkatkan kepadatan maklumat ayat.
The manager sent an email summarizing the key points of the meeting.
Pengurus menghantar e-mel yang menggariskan perkara utama mesyuarat.
EN: The phrasal verb 'work against' implies struggling to complete something within a limited time or facing an opposing force. In this context, it emphasizes the pressure of a looming deadline.
Bahasa Melayu: Kata kerja frasa 'work against' membayangkan usaha untuk menyelesaikan sesuatu dalam masa yang terhad atau menghadapi kuasa yang menentang. Dalam konteks ini, ia menekankan tekanan yang ditimbulkan oleh tarikh akhir yang semakin hampir.
We are working against the clock to finish the proposal by midnight.
Kami sedang berlumba dengan masa untuk menyiapkan cadangan sebelum tengah malam.
EN: The sentence is an imperative, which is the standard mood for giving instructions or advice. Starting with 'Then' creates a logical sequence following a previous condition.
Bahasa Melayu: Ayat ini ialah ayat perintah, yang merupakan mood standard untuk memberi arahan atau nasihat. Bermula dengan 'Then' mewujudkan urutan logik yang menyambung kepada syarat yang disebut sebelum ini.
Then submit your application through the online portal.
Kemudian sila serahkan permohonan anda melalui portal dalam talian.
EN: In Western corporate culture, 'deliverables' is a standard term for the quantifiable goods or services that must be provided upon a project's completion. Being 'concise' in communication is highly valued as it respects the recipient's time, especially when dealing with busy liaisons or vendors.
EN: The phrasal verb 'follow up' is used to take further action on a previous matter. When used with 'with', it specifies the medium or method used for the subsequent action.
Bahasa Melayu: Kata kerja frasa 'follow up' digunakan untuk mengambil tindakan lanjut mengenai perkara sebelumnya. Apabila digunakan dengan 'with', ia menentukan cara atau kaedah untuk tindakan susulan.
I will follow up with a phone call if I don't hear from them by Friday.
Jika saya tidak mendengar berita daripada mereka menjelang Jumaat, saya akan menelefon untuk membuat susulan.
EN: The conjunction 'so' (often 'so that' in formal writing) introduces a clause of purpose or result, explaining the objective behind the action in the main clause.
Bahasa Melayu: Kata hubung 'so' (sering 'so that' dalam penulisan formal) memperkenalkan klausa tujuan atau hasil, yang menerangkan matlamat di sebalik tindakan dalam klausa utama.
Please leave the door open so the cat can come in.
Sila biarkan pintu terbuka supaya kucing boleh masuk.
EN: The existential construction 'there is/are' is used to state the existence of something. In this context, it refers to the creation and existence of a 'written record'.
Bahasa Melayu: Pembinaan kewujudan 'there is/are' digunakan untuk menyatakan kewujudan sesuatu. Dalam konteks ini, ia merujuk kepada penghasilan dan kewujudan 'rekod bertulis'.
There is a strict policy regarding late submissions.
Terdapat dasar yang ketat mengenai penyerahan lewat.
EN: In Western business culture, a 'written record' or 'paper trail' is highly valued for accountability. Even after a verbal agreement or phone call, it is standard practice to send a 'summary email' to confirm what was discussed.
EN: Negative Inversion: When a sentence begins with a negative adverbial phrase like 'Never', 'Seldom', or 'Rarely', the subject and the auxiliary verb are inverted (Auxiliary + Subject + Verb). This is used for emphasis and is common in formal or literary contexts.
Bahasa Melayu: Penyongsangan negatif: Apabila ayat bermula dengan adverba negatif seperti 'Never', 'Seldom', atau 'Rarely', kedudukan subjek dan kata bantu perlu diterbalikkan (kata bantu + subjek + kata kerja). Ini digunakan untuk penekanan dan sering ditemui dalam konteks formal atau sastera.
Never have I seen such a disorganized project plan.
Saya tidak pernah melihat rancangan projek yang begitu huru-hara.
EN: The use of 'solely' as a restrictive adverb: 'Solely' is a more formal synonym for 'only' or 'exclusively'. It emphasizes that no other factors or methods are involved.
Bahasa Melayu: Penggunaan 'solely' sebagai adverba pembatas: 'Solely' ialah sinonim formal bagi 'only' atau 'exclusively', yang menekankan bahawa tiada faktor atau kaedah lain yang terlibat.
The success of the campaign depends solely on our teamwork.
Kejayaan acara itu bergantung sepenuhnya pada kerja berpasukan kami.
EN: In Western business culture, 'getting it in writing' is a fundamental principle. While phone calls are good for building rapport, critical decisions or instructions must be followed up with an email to create a 'paper trail' for accountability.
EN: The use of 'Understood' as a standalone sentence is a common ellipsis in professional contexts, functioning as a concise way to acknowledge instructions or information without repeating the full subject and verb (e.g., 'It is understood' or 'I have understood').
Bahasa Melayu: Penggunaan 'Understood' sebagai ayat berdiri sendiri adalah satu elipsis biasa dalam persekitaran kerja, satu cara ringkas untuk mengesahkan penerimaan arahan atau maklumat tanpa perlu mengulang subjek dan kata kerja penuh (contohnya: It is understood atau I have understood).
Understood. I will update the project timeline accordingly.
Faham. Saya akan mengemas kini jadual projek dengan sewajarnya.
EN: The phrase 'the way' functions as a relative adverbial, often introducing a clause that describes the manner in which an action is performed. In modern English, 'that' or 'in which' is frequently omitted after 'the way'.
Bahasa Melayu: 'the way' di sini berfungsi sebagai adverba relatif, yang memperkenalkan klausa untuk menerangkan cara sesuatu tindakan dilakukan. Dalam bahasa Inggeris moden, 'that' atau 'in which' selalunya digugurkan selepas 'the way'.
She handled the difficult negotiation the way her mentor had taught her.
Dia mengendalikan rundingan yang sukar itu dengan cara yang diajar oleh mentornya.
EN: In Western corporate culture, 'Understood' is a powerful, high-register word that signals competence and accountability. It is more formal than 'Okay' and more professional than 'I get it'. Following up with a specific action plan (I'll call... and handle...) is a standard way to build trust with a supervisor or colleague.
EN: The conjunction 'once' is used as a temporal subordinator meaning 'as soon as'. In future-oriented time clauses, the present perfect tense ('have heard') is used to emphasize the completion of an action before the main clause action occurs.
Bahasa Melayu: Kata hubung 'once' digunakan sebagai kata hubung takluk masa yang bermaksud 'sebaik sahaja'. Dalam klausa adverba masa yang merujuk kepada masa hadapan, penggunaan present perfect (have heard) menekankan bahawa tindakan itu mesti selesai sebelum tindakan dalam klausa utama berlaku.
Once you have signed the contract, we will begin the onboarding process.
Sebaik sahaja anda menandatangani kontrak, kami akan memulakan proses induksi.
EN: The idiomatic expression 'take it from there' is a common business phrase meaning to continue a process or task from a certain point, usually after a preliminary step has been completed.
Bahasa Melayu: Ungkapan idiomatik 'take it from there' ialah frasa perniagaan biasa yang bermaksud untuk meneruskan proses atau tugas dari satu titik tertentu, biasanya selepas langkah awal selesai.
Let's see how the client reacts to the proposal, and we'll take it from there.
Kita lihat dahulu bagaimana reaksi pelanggan terhadap cadangan itu, kemudian kita tentukan langkah seterusnya.
EN: In Western business culture, 'take it from there' reflects a pragmatic approach to project management. It implies flexibility, suggesting that the next steps depend on the outcome of the current action, rather than following a rigid, pre-set script.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: Perolehan, merujuk kepada proses mendapatkan barangan atau perkhidmatan oleh syarikat atau organisasi.
Dalam konteks: Dengan segera, tepat pada masanya.
Dalam konteks: Secara jelas, dengan terperinci.
Dalam konteks: Mempunyai had masa, sensitif terhadap masa.
Dalam konteks: Orang perhubungan, wakil.
Dalam konteks: Ringkas, padat.
Dalam konteks: Hasil yang perlu diserahkan, produk yang boleh dihantar.
Dalam konteks: Semata-mata, sepenuhnya.
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
To succeed in speaking to someone on the telephone.
(Telefon) disambungkan.
To make someone wait on the telephone line.
Meminta seseorang menunggu (tanpa memutuskan talian telefon).
To take further action connected with something that happened before.
Susulan.
To decide what to do next after a particular point has been reached.
Lihat bagaimana keadaannya nanti, memutuskan tindakan seterusnya apabila sampai ke tahap itu.
The division within a company responsible for purchasing goods and services from external suppliers.
Jabatan perolehan
Companies or individuals that sell goods or services to another company, often as part of a supply chain.
Vendor / Pembekal
A state where a telephone call is connected but the caller is waiting to be spoken to or transferred.
Menunggu di talian
A person who acts as a link or intermediary between different organizations or departments to ensure effective communication.
Pegawai perhubungan projek
The quantifiable goods or services that must be provided upon the completion of a project or a stage of a project.
Hasil serahan