Phone CallPanggilan Telefon
Pratonton Audio Lengkap
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EN: When introducing yourself on the phone or in a professional setting, use 'This is [Name]' instead of 'I am [Name]'.
Bahasa Melayu: Acap kali memperkenalkan diri melalui telefon atau dalam situasi rasmi, gunakan "This is [nama]", bukannya "I am [nama]".
Hello, this is Mary from the marketing department.
Helo, ini Mary dari jabatan pemasaran.
EN: In English-speaking business culture, it is polite and efficient to state your name and your department or company immediately when starting a call.
EN: When introducing yourself on the phone or in a professional context, use 'This is [Name]' instead of 'I am [Name]'.
Bahasa Melayu: Apabila memperkenalkan diri melalui telefon atau dalam konteks rasmi, gunakan "This is [nama]", bukannya "I am [nama]".
Hi, this is Mary from the marketing department.
Hai, ini Mary dari bahagian pemasaran.
EN: In English-speaking business culture, it is polite to briefly ask 'How are you?' even if you are calling for a specific purpose. It builds rapport before getting to the main point.
EN: Use 'I am doing well' to answer the question 'How are you?'. It is a polite way to say you are happy or healthy.
Bahasa Melayu: Gunakan "I am doing well" untuk menjawab soalan "How are you?". Ini ialah cara yang sopan untuk menyatakan anda sihat atau dalam keadaan baik.
She is doing well in her new job.
Dia melakukan tugas dengan sangat baik di tempat kerja baharunya.
EN: In English-speaking cultures, 'How are you?' is often a greeting rather than a deep question. 'I am doing well' is a standard, positive response that keeps the conversation professional and friendly.
EN: Use 'called about' followed by a noun to explain the reason for your phone call.
Bahasa Melayu: Gunakan "called about" diikuti kata nama untuk menjelaskan tujuan atau sebab anda membuat panggilan telefon.
I called about the job opening.
Saya menelefon untuk bertanya tentang kekosongan jawatan itu.
EN: In English-speaking business culture, it is common to briefly acknowledge a 'How are you?' before moving directly to the purpose of the call to respect the other person's time.
EN: Use 'What do you + verb' to ask for information or details about someone's needs or actions.
Bahasa Melayu: Gunakan "What do you + verb" untuk meminta maklumat atau butiran tentang keperluan atau tindakan seseorang.
What do you want to eat?
Apakah yang anda mahu makan?
EN: In a professional context, 'Sure' is a common, friendly way to agree to a request before asking for more details.
EN: Use 'want to + verb' to express a desire or intention to do something.
Bahasa Melayu: Gunakan "want to + verb" untuk menyatakan keinginan atau niat untuk melakukan sesuatu.
I want to drink some water.
Saya nak minum air sedikit.
EN: In business contexts, 'talk to' is common, but 'speak with' is often considered slightly more professional and collaborative.
EN: The modal verb 'can' is used to show ability or possibility. It is followed by the base form of the verb without 'to'.
Bahasa Melayu: Kata kerja modal "can" digunakan untuk menunjukkan kebolehan atau kemungkinan. Ia diikut kata kerja kata dasar tanpa "to".
I can help you with your homework.
Saya boleh bantu anda buat kerja rumah.
EN: In a professional setting, 'transfer' is the standard term for connecting a phone call to another person. Using 'can' makes the offer sound helpful and polite.
EN: Use 'would be' to talk about a situation that hasn't happened yet but you are imagining. It is a polite way to react to a suggestion.
Bahasa Melayu: Gunakan "would be" untuk menceritakan situasi yang belum berlaku tetapi sedang dibayangkan. Ini ialah cara yang sopan untuk memberi maklum balas terhadap cadangan seseorang.
That would be nice.
Bagus juga kalau begitu.
EN: In English-speaking business culture, it is common and polite to use the person's first name after saying 'Thank you' to build a friendly relationship.
EN: Use 'Please' followed by a verb to make a polite request or command.
Bahasa Melayu: Gunakan "Please" diikuti kata kerja kata dasar untuk membuat permintaan atau arahan yang sopan.
Please sit down.
Sila duduk.
EN: In business phone calls, 'hold' is the standard term for waiting on the line. Adding 'for a moment' makes the request sound less demanding and more professional.
EN: Use 'will' followed by a basic verb to talk about things you decide to do at the moment of speaking.
Bahasa Melayu: Gunakan "will" diikuti kata kerja kata dasar untuk menyatakan keputusan atau janji yang dibuat pada saat bercakap.
I will call you later.
Saya akan hubungi anda sebentar lagi.
EN: In business contexts, 'Sure' is a friendly and professional way to agree to a request, often used instead of the more formal 'Yes'.
EN: Use 'at one's desk' to describe someone being in their workspace and ready to work.
Bahasa Melayu: Gunakan "at one's desk" untuk menggambarkan seseorang berada di ruang kerja mereka dan bersedia untuk bekerja.
Is Mr. Lee at his desk right now?
Adakah Encik Lee berada di mejanya sekarang?
EN: In professional settings, saying someone is 'not at their desk' is a polite way to say they are unavailable without giving too much personal detail about where they are (e.g., in the bathroom or on break).
EN: Use 'should' to ask for advice or suggestions when you are not sure what to do.
Bahasa Melayu: Gunakan "should" untuk meminta nasihat atau cadangan apabila anda tidak pasti apa yang perlu dilakukan.
What should I wear to the party?
Apa yang patut saya pakai ke parti itu?
EN: 'That is too bad' is a common way to show empathy in English. It doesn't always mean something is 'evil' or 'terrible'; it often just means 'I'm sorry to hear that' or 'That's a pity.'
EN: Use 'can' + 'verb' to show that something is possible or allowed.
Bahasa Melayu: Gunakan "can" + "verb" untuk menunjukkan bahawa sesuatu itu mungkin atau dibenarkan.
You can call me later.
Anda boleh telefon saya sekejap lagi.
EN: In Western business culture, leaving a voicemail is a standard way to communicate when someone is unavailable, though it is becoming less common than email or instant messaging.
EN: Use 'How do I + verb' to ask for instructions or the method to do something.
Bahasa Melayu: Gunakan "How do I + verb" untuk meminta arahan atau cara melakukan sesuatu.
How do I open this box?
Bagaimanakah cara untuk saya membuka kotak ini?
EN: In Western business culture, leaving a clear voicemail with your name, number, and purpose is a standard professional skill when someone is unavailable.
EN: Use 'will' to talk about a decision you just made or an action you are about to do immediately.
Bahasa Melayu: Gunakan "will" untuk bercakap tentang keputusan yang baru dibuat atau tindakan yang bakal dilakukan dengan serta-merta.
I will open the door for you.
Saya akan tolong bukakan pintu untuk anda.
EN: In Western business culture, leaving a detailed voicemail is common when someone is unavailable. It is expected that you state your name, number, and the reason for your call clearly.
EN: Use 'will' to talk about a decision you just made or a future action you plan to do.
Bahasa Melayu: Gunakan "will" untuk bercakap tentang keputusan yang baru dibuat atau tindakan masa depan yang anda rancang untuk lakukan.
I will call you later.
Saya akan hubungi anda sebentar lagi.
EN: In professional settings, 'leave a name and number' is a standard way to ensure the person can return your call. It shows you are proactive.
EN: Use 'Ask for' followed by a noun to request something from someone.
Bahasa Melayu: Gunakan "Ask for" diikuti kata nama untuk meminta sesuatu daripada seseorang.
I will ask for a menu.
Saya akan minta menu.
EN: In business contexts, 'asking for a callback' is a polite way to ensure the other person contacts you when they are free, rather than you having to call them repeatedly.
EN: Use 'ask + person + to + action' to tell someone what you want them to do.
Bahasa Melayu: Gunakan pola "ask + person + to + action" untuk meminta seseorang melakukan sesuatu.
I will ask him to help me.
Saya akan minta dia bantu saya.
EN: In business contexts, 'call back' is a standard professional way to request a return phone call. Specifying a time like 'tomorrow' helps manage expectations.
EN: Use 'better than' to compare two things when one is of higher quality or more suitable than the other.
Bahasa Melayu: Gunakan "better than" untuk membandingkan dua perkara apabila satu dengannya lebih berkualiti atau lebih sesuai.
Coffee is better than tea.
Kopi lebih baik daripada teh.
EN: In business contexts, suggesting a specific time when someone is 'free' is a polite way to help the caller plan their next step.
EN: Use 'Thanks for + noun' to express gratitude for a specific action or thing someone provided.
Bahasa Melayu: Gunakan "Thanks for + noun" untuk menyatakan penghargaan atas tindakan atau perkara khusus yang dilakukan oleh seseorang.
Thanks for the coffee.
Terima kasih atas kopi ini.
EN: In English-speaking business culture, it is common and polite to use the person's first name (like 'Tom') even when ending a conversation. It builds a friendly rapport.
EN: The phrase 'No problem' is a common way to respond to 'Thank you'. It shows that the help provided was easy to give and you were happy to do it.
Bahasa Melayu: Frasa "No problem" ialah cara biasa untuk membalas ucapan "Thank you". Ia menunjukkan bahawa bantuan yang diberikan itu mudah dan anda gembira dapat membantu.
No problem, I can help you with your homework.
Tiada masalah, saya boleh bantu anda buat kerja rumah.
EN: In Western business culture, ending a call with a friendly wish like 'Good luck' is common when the other person is about to start a task or project.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: satu tugasan atau kerja yang dirancang
Dalam konteks: reka bentuk; proses merancang dan mereka bentuk produk atau pelan
Dalam konteks: Pindahkan (panggilan)
Dalam konteks: seketika; jangka masa yang sangat singkat
Dalam konteks: Mel suara
Dalam konteks: Panggilan semula
Dalam konteks: esok
Dalam konteks: sempurna; amat baik
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
to wait for a short period of time, especially on the telephone
Tunggu sebentar
to be present in one's working area
Di meja kerja
to return a telephone call
Hubungi semula
to give information to someone so they can read or hear it later
Tinggalkan pesanan
To connect a telephone caller to another extension or person.
Memindahkan (talian telefon)
To wait on a telephone line without hanging up.
Menunggu (talian telefon)
A digital storage space where voice messages are recorded and kept.
Peti mel suara
A return telephone call made to someone who has previously called.
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