Phone CallPanggilan Telefon
Pratonton Audio Lengkap
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EN: When introducing yourself on the phone, use 'This is [Name]' instead of 'I am [Name]'.
Bahasa Melayu: Mengenalkan diri melalui telefon, guna 'This is [Nama]', bukannya 'I am [Nama]'.
Hello, this is Mary.
Helo, ini Mary.
EN: In English-speaking cultures, it is standard to identify yourself immediately when making a phone call, especially in a professional or semi-formal context.
EN: When introducing yourself on the phone, use 'This is [Name]' instead of 'I am [Name]'.
Bahasa Melayu: Mengenalkan diri melalui telefon, guna 'This is [Nama]', bukannya 'I am [Nama]'.
Hi, this is Mary.
Hai, ini Mary.
EN: In English-speaking cultures, it is standard telephone etiquette to identify yourself immediately after the initial greeting.
EN: Use 'How are you?' as a standard greeting to ask about someone's well-being. The verb 'are' matches the subject 'you'.
Bahasa Melayu: Gunakan 'How are you?' sebagai kata sapaan standard untuk bertanyakan khabar seseorang. Kata kerja 'are' mesti dipadankan dengan kata ganti 'you'.
How are they?
Bagaimana keadaan mereka?
EN: In English-speaking cultures, 'How are you?' is often a polite greeting rather than a deep inquiry into someone's health. A short, positive answer is expected.
EN: Use 'I am' followed by an adjective to describe your current state or feelings.
Bahasa Melayu: Gunakan 'I am' yang diikuti kata sifat untuk menceritakan keadaan atau perasaan anda pada masa kini.
I am happy.
Saya sangat gembira.
EN: In English-speaking cultures, responding to 'How are you?' with 'I am good' or 'Fine' is a standard polite social script, even if you are not feeling perfect.
EN: Use the pattern 'Subject + need + Object' to express a requirement or necessity.
Bahasa Melayu: Gunakan pola «Subjek + need + Objek» untuk menyatakan keperluan atau keutamaan.
I need some water.
Saya memerlukan sedikit air.
EN: In English-speaking cultures, being direct about needing help is common and polite, especially when followed by 'please' or a specific request.
EN: Use 'What do you + verb' to ask about someone's needs, desires, or actions in the present simple tense.
Bahasa Melayu: Gunakan 'What do you + kata kerja' untuk bertanya tentang keperluan, keinginan, atau tindakan seseorang pada masa kini.
What do you want?
Apakah yang anda mahukan?
EN: In English-speaking business culture, 'Sure!' is a common, friendly way to agree to help someone, making the speaker sound approachable.
EN: Use 'want to' followed by a basic verb to express a desire or intention to do something.
Bahasa Melayu: Gunakan 'want to' yang diikuti kata kerja kata dasar untuk menyatakan hasrat atau niat untuk melakukan sesuatu.
I want to eat an apple.
Saya nak makan sebiji epal.
EN: In English, 'Mr.' is used with the person's last name (Lee) to show respect, especially in a professional or formal setting.
EN: To make a sentence negative with the verb 'to be' (am, is, are), simply add 'not' after the verb.
Bahasa Melayu: Untuk menukarkan ayat dengan kata kerja 'to be' (am, is, are) menjadi ayat negatif, cuma tambah 'not' selepas kata kerja tersebut.
She is not a teacher.
Dia bukan seorang guru.
EN: In a professional context, if someone is 'not here,' it is polite to offer to take a message or transfer the call to voicemail, as seen in the dialogue.
EN: Use 'too' before an adjective (like 'bad') to mean 'more than enough' or to add emphasis to a negative feeling.
Bahasa Melayu: Gunakan 'too' sebelum kata sifat (seperti 'bad') untuk membawa maksud 'terlalu' atau untuk menegaskan perasaan negatif.
The coffee is too hot.
Kopi ini terlalu panas.
EN: In English, 'That is too bad' is a common way to show empathy when someone gives you disappointing news. It doesn't always mean something is 'evil' or 'terrible'; it often just means 'I'm sorry to hear that.'
EN: Use 'Can I...?' to ask for permission or to offer help in a polite but friendly way.
Bahasa Melayu: Gunakan 'Can I...?' untuk meminta kebenaran atau menawarkan bantuan secara sopan dan mesra.
Can I help you?
Boleh saya bantu anda?
EN: In business calls, it is polite to ask before putting someone on hold. 'On hold' refers to the state where the caller waits while the line remains active.
EN: Use 'can' before a verb to show that you are able to do something or agree to do something.
Bahasa Melayu: Gunakan 'can' sebelum kata kerja untuk menunjukkan bahawa anda mampu atau bersetuju untuk melakukan sesuatu.
I can wait for you.
Saya boleh tunggu anda.
EN: In business phone calls, 'hold' is the standard term for staying on the line while the other person checks information or transfers the call. It is more polite than saying 'I will wait'.
EN: Use 'Let me + verb' to offer help or tell someone what you are about to do.
Bahasa Melayu: Gunakan 'Let me + kata kerja' untuk menawarkan bantuan atau memberitahu apa yang bakal anda lakukan.
Let me help you.
Biar saya bantu anda.
EN: In a business context, 'Let me check' is a standard, polite way to ask for a moment to find information.
EN: Use 'will' followed by a base verb to talk about things you decide to do at the moment of speaking.
Bahasa Melayu: Gunakan 'will' yang diikuti kata kerja kata dasar untuk menyatakan keputusan atau janji yang dibuat secara spontan semasa bercakap.
I will help you.
Saya akan bantu anda.
EN: In business contexts, saying 'I will wait' or 'I can hold' is a standard way to show patience while a receptionist checks for someone.
EN: Use 'Thank you for' followed by a verb ending in '-ing' to express gratitude for a specific action.
Bahasa Melayu: Gunakan 'Thank you for' yang diikuti dengan kata kerja berakhiran '-ing' untuk menunjukkan rasa terima kasih atas tindakan tertentu.
Thank you for helping me.
Terima kasih kerana membantu saya.
EN: In Western business culture, acknowledging someone's time is considered very polite. Using 'Thank you for waiting' is more positive than saying 'Sorry for the wait'.
EN: This is a common fixed expression used to respond to 'Thank you' or to show agreement. It functions as a complete sentence in casual conversation.
Bahasa Melayu: Ini ialah ungkapan tetap yang biasa digunakan untuk membalas ucapan 'Thank you' atau untuk menunjukkan persetujuan. Ia boleh berdiri sendiri sebagai satu ayat lengkap dalam perbualan harian.
No problem, I can help you.
Tiada masalah, saya boleh bantu anda.
EN: In American English, 'No problem' is very common as a response to 'Thank you,' similar to 'You're welcome.' It implies that the favor was not a burden.
EN: Use 'in a meeting' to describe someone's current activity or status when they are busy with work discussions.
Bahasa Melayu: Gunakan 'in a meeting' untuk menceritakan keadaan seseorang yang sedang menghadiri mesyuarat, jadi mereka tidak dapat menjawab telefon atau berjumpa buat sementara waktu.
She is in a meeting right now.
Dia sedang bermesyuarat sekarang.
EN: In professional settings, saying someone is 'in a meeting' is a standard way to explain their unavailability without giving too much detail.
EN: Use 'Can you + verb' to ask someone to do something for you politely.
Bahasa Melayu: Gunakan 'Can you + kata kerja' untuk meminta seseorang melakukan sesuatu untuk anda secara sopan.
Can you help me?
Bolehkah anda bantu saya?
EN: In business settings, 'transfer' is the standard term for moving a phone call to another person or department.
EN: Use 'cannot' (or 'can't') before a verb to say that someone is unable to do something or something is not possible.
Bahasa Melayu: Gunakan 'cannot' (atau 'can't') sebelum kata kerja untuk menunjukkan bahawa seseorang tidak mampu melakukan sesuatu, atau sesuatu itu mustahil.
I cannot see the screen.
Saya tidak dapat melihat skrin itu.
EN: In professional phone etiquette, if you cannot transfer a call, it is polite to offer an alternative like leaving a message or calling back later.
EN: Use 'Can I' at the beginning of a sentence to ask for permission or to make a polite request.
Bahasa Melayu: Gunakan 'Can I' di permulaan ayat untuk meminta kebenaran atau membuat pertanyaan secara sopan.
Can I help you?
Boleh saya bantu anda?
EN: In Western business culture, leaving a voicemail is a standard way to communicate when someone is unavailable. It is expected to be brief and include your name and reason for calling.
EN: Use 'can' to give permission or say that something is possible.
Bahasa Melayu: Gunakan 'can' untuk memberi kebenaran atau menyatakan bahawa sesuatu itu berkemungkinan.
You can use my pen.
Anda boleh guna pena saya.
EN: In Western business culture, leaving a voicemail is a standard way to communicate when someone is unavailable. It is expected to be brief and include your name and number.
EN: Use 'will' to talk about a decision you just made or a future action.
Bahasa Melayu: Gunakan 'will' untuk menyatakan keputusan yang baru dibuat atau tindakan pada masa akan datang.
I will call you later.
Saya akan hubungi anda sebentar lagi.
EN: In business phone calls, 'I will do that' is a polite way to confirm you accept the other person's suggestion, such as leaving a message.
EN: To ask a question with a regular verb like 'want', we put 'Do' at the beginning of the sentence.
Bahasa Melayu: Untuk bertanya soalan menggunakan kata kerja biasa seperti 'want', kita meletakkan kata bantu 'Do' di permulaan ayat.
Do you want a coffee?
Adakah anda mahukan secawan kopi?
EN: In business contexts, offering a 'callback' is a polite way to handle a situation where the intended person is unavailable, showing that you value the caller's time.
EN: Use 'want' followed by a noun to express a desire for something.
Bahasa Melayu: Gunakan 'want' yang diikuti kata nama untuk menyatakan keinginan terhadap sesuatu.
I want a cup of coffee.
Saya mahukan secawan kopi.
EN: In business contexts, 'Yes, please' is the standard polite way to accept an offer. Saying just 'Yes' can sometimes sound too blunt.
EN: Use 'What is...' to ask for specific information like names, numbers, or facts.
Bahasa Melayu: Gunakan 'What is...' untuk meminta maklumat khusus seperti nama, nombor, atau fakta.
What is your name?
Siapakah nama anda?
EN: In English-speaking countries, phone numbers are often given in groups of digits (e.g., 555, then 1234) to make them easier to remember.
EN: Use 'It is' to introduce information like phone numbers, time, or weather.
Bahasa Melayu: Gunakan 'It is' untuk memulakan maklumat seperti nombor telefon, masa, atau cuaca.
It is 5 o'clock.
Sekarang pukul lima tepat.
EN: In English, the number '0' in phone numbers is often pronounced as the letter 'O'. Also, '555' is a prefix commonly used in fictional phone numbers in movies and TV shows to avoid using real people's numbers.
EN: Use 'will' followed by a base verb to talk about future actions or promises.
Bahasa Melayu: Gunakan 'will' yang diikuti kata kerja kata dasar untuk menyatakan tindakan atau janji pada masa akan datang.
I will help you.
Saya akan membantu anda.
EN: In business contexts, 'call you back' is a standard polite way to promise a return phone call when someone is currently unavailable.
EN: Use 'Thank you' followed by a person's name to show polite appreciation directly to them.
Bahasa Melayu: Gunakan 'Thank you' yang diikuti nama seseorang untuk menyampaikan rasa terima kasih secara mesra dan sopan.
Thank you, Sarah.
Terima kasih, Sarah.
EN: In English-speaking cultures, it is common and polite to use the other person's first name even in professional settings once a conversation has started.
EN: Use 'Goodbye' followed by a person's name to end a conversation politely.
Bahasa Melayu: Gunakan 'Goodbye' yang diikuti nama seseorang untuk mengakhiri perbualan secara sopan.
Goodbye, Sarah!
Selamat tinggal, Sarah!
EN: In English, it is very common and friendly to include the person's name when saying hello or goodbye.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: Mesyuarat
Dalam konteks: Pindahkan (panggilan)
Dalam konteks: Mel suara
Dalam konteks: Panggilan semula
Dalam konteks: Pejabat
Dalam konteks: Tunggu
Dalam konteks: Masalah, kesulitan
Dalam konteks: Semak, periksa
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
To make someone wait on the telephone line.
Meminta seseorang menunggu (tanpa memutuskan panggilan)
To return a telephone call.
Menelefon semula
To record a spoken message for someone who did not answer their phone.
Meninggalkan pesanan suara
Used as a friendly response to thanks.
Tiada masalah, sama-sama
To keep a telephone caller connected to the line while they wait for someone to speak with them.
Meminta (penelepon) menunggu di talian
To redirect a telephone call from one person or extension to another.
Menyambungkan panggilan
A return telephone call made to someone who has previously called.
Panggilan balik
An electronic system which can store messages from telephone callers.
Mel suara