EN: The word 'Part' followed by a letter is used to label sections of a document or lesson. In English, the letter comes after the noun.
Bahasa Melayu: Perkataan 'Part' diikuti dengan huruf digunakan untuk menandakan bahagian dalam dokumen atau kursus. Dalam bahasa Inggeris, huruf diletakkan selepas kata nama.
Please look at Part C.
Sila lihat Bahagian C.
EN: In English textbooks and business documents, sections are often labeled with letters (Part A, B, C) or numbers (Part 1, 2, 3).
EN: Using 'at work' to describe a location or state. 'At' is a preposition used to show where someone is or where an activity happens.
Bahasa Melayu: Menggunakan 'at work' untuk menerangkan lokasi atau keadaan. 'At' ialah kata sendi nama yang digunakan untuk menunjukkan lokasi seseorang atau tempat berlakunya sesuatu aktiviti.
I am at work right now.
Saya sedang bekerja sekarang.
EN: In English-speaking workplaces, discussing 'difficulties at work' is common during performance reviews or team meetings to find solutions.
EN: When two people are the subject (Grant and Ariana), we use the base form of the verb (share) without adding an 's'.
Bahasa Melayu: Apabila subjek terdiri daripada dua orang (Grant dan Ariana), kata kerja menggunakan bentuk dasar (share), tanpa perlu menambah 's' di hujungnya.
Tom and Mary work in the same office.
Tom dan Mary bekerja di pejabat yang sama.
EN: In many Western workplaces, it is common for colleagues to discuss challenges openly to find solutions or emotional support, as seen in this dialogue between Grant and Ariana.
EN: The word 'pretty' is used as an adverb here to mean 'quite' or 'very'. It makes the adjective that follows it stronger.
Bahasa Melayu: Perkataan 'pretty' digunakan di sini sebagai kata keterangan untuk bermaksud 'agak' atau 'sangat'. Ia digunakan untuk menguatkan nada kata sifat yang mengikutinya.
The food here is pretty good.
Makanan di sini agak sedap.
EN: In service industries, describing customers as 'nice' is a common way to express that they are easy to work with or polite, which is a positive reflection of the workplace environment.
EN: The phrase 'the other day' is used to refer to a specific time in the recent past, usually a few days ago, without being precise about the exact date.
Bahasa Melayu: Frasa 'the other day' digunakan untuk merujuk kepada masa tertentu pada masa lalu yang baru sahaja berlaku, biasanya beberapa hari yang lalu, tanpa perlu menyatakan tarikh yang tepat.
I saw your brother at the supermarket the other day.
Saya nampak abang kamu di pasar raya beberapa hari yang lalu.
EN: In English-speaking service industries, 'giving someone trouble' is a common way to describe a customer being difficult or complaining without being overly aggressive in the description.
EN: The word 'too' is used at the end of a sentence to mean 'also' or 'as well'. It shows that something is the same as what was mentioned before.
Bahasa Melayu: Perkataan 'too' digunakan di hujung ayat untuk bermaksud 'juga' atau 'sama'. Ia digunakan untuk menunjukkan bahawa sesuatu perkara adalah sama dengan situasi yang dinyatakan sebelum ini.
I like coffee too.
Saya juga suka kopi.
EN: In service industries like restaurants and shops, dealing with difficult customers is a common shared experience. Using 'too' helps build rapport by showing you understand the other person's situation.
EN: Use 'did' to ask questions about actions that happened in the past. The main verb (do) stays in its base form.
Bahasa Melayu: Gunakan 'did' untuk bertanya soalan tentang tindakan yang berlaku pada masa lalu. Kata kerja utama selepasnya (do) hendaklah kekal dalam bentuk dasar.
What did you eat for lunch?
Apa yang kamu makan untuk makan tengah hari?
EN: In a workplace context, asking 'So what did you do?' shows active listening and empathy when a colleague is sharing a difficult situation.
EN: The word 'as' is used here to mean 'in the way that'. It connects an action to a specific method or instruction.
Bahasa Melayu: Perkataan 'as' digunakan di sini untuk bermaksud 'dengan cara yang'. Ia menghubungkan sesuatu tindakan dengan kaedah atau arahan tertentu.
She cooked the pasta as the recipe said.
Dia memasak pasta mengikut cara yang dinyatakan dalam resipi.
EN: In professional settings, emphasizing that you followed your training is a way to show accountability and that you followed standard operating procedures (SOP).
EN: The sentence uses the Past Simple tense ('spoke', 'helped') to describe completed actions in the past. When connecting two actions done by the same person, we can use 'and' to join the verbs.
Bahasa Melayu: Ayat ini menggunakan kala lampau (spoke, helped) untuk menerangkan tindakan yang telah selesai pada masa lalu. Apabila orang yang sama melakukan dua tindakan, kita boleh menggunakan 'and' untuk menghubungkan kedua-dua kata kerja itu.
I sat down and drank some water.
Saya duduk dan minum sedikit air.
EN: In customer service, 'speaking in a calm voice' is a standard professional technique used to de-escalate tense situations with difficult customers.
EN: The phrase 'doesn't always' is used to show that something happens sometimes, but not every time. It is a common way to describe a situation that is not 100% consistent.
Bahasa Melayu: Frasa 'doesn't always' digunakan untuk menunjukkan bahawa sesuatu berlaku kadang-kadang, tetapi tidak setiap kali. Ini adalah cara biasa untuk menerangkan situasi yang tidak seratus peratus konsisten.
This old car doesn't always start in the morning.
Kereta lama ini tidak selalu boleh dihidupkan pada waktu pagi.
EN: In customer service, 'work' often means that a strategy successfully calmed a customer or solved a problem. It's a common way to talk about the effectiveness of professional techniques.
EN: Use 'keep + verb-ing' to describe an action that continues or happens repeatedly.
Bahasa Melayu: Gunakan 'keep + kata kerja-ing' untuk menerangkan tindakan yang berterusan atau berlaku berulang kali.
He keeps checking his phone.
Dia asyik melihat telefon bimbitnya.
EN: In customer service contexts, 'complaining' is often viewed as a challenge that staff are trained to handle calmly, as mentioned in the dialogue context.
EN: Using 'Right?' as a tag question to seek agreement or confirmation.
Bahasa Melayu: Menggunakan 'Right?' sebagai soalan tag untuk mendapatkan persetujuan atau pengesahan.
It is a beautiful day, right?
Cuaca hari ini sangat baik, bukan?
EN: In English conversations, 'Right?' is a very common way to keep the listener engaged and confirm they are following the story or agree with a point.
EN: Using 'Yes' as a complete sentence to confirm a statement or answer a question.
Bahasa Melayu: Gunakan 'Yes' sebagai ayat lengkap untuk mengesahkan sesuatu kenyataan atau menjawab soalan.
Are you ready? Yes.
Adakah anda bersedia? Ya.
EN: In a professional setting, 'Yes' is more formal than 'Yeah' or 'Yep'. It shows respect to the person you are speaking with.
EN: The pattern 'The best thing to do is to [verb]' is used to suggest the most effective solution to a problem.
Bahasa Melayu: Corak 'The best thing to do is to [kata kerja]' digunakan untuk mencadangkan cara yang paling berkesan untuk menyelesaikan sesuatu masalah.
The best thing to do is to call him now.
Perkara terbaik yang perlu dilakukan ialah menelefonnya sekarang.
EN: In Western workplace culture, 'getting the manager' is a standard procedure when a customer's complaint exceeds a staff member's authority. It is seen as a way to protect the employee and ensure the customer is satisfied.
EN: 'Yeah' is an informal way to say 'yes'. It is very common in spoken English to show agreement or to confirm that you are listening.
Bahasa Melayu: 'Yeah' ialah cara tidak formal untuk menyebut 'yes'. Ia sangat biasa dalam pertuturan bahasa Inggeris untuk menunjukkan persetujuan atau mengesahkan bahawa kita sedang mendengar orang lain.
Yeah, I think so too.
Betul, saya pun rasa begitu.
EN: In a workplace setting among colleagues like Grant and Ariana, 'Yeah' is perfectly acceptable. However, in very formal meetings or when speaking to high-level executives, 'Yes' might be more appropriate.
EN: The structure 'have the power to + verb' is used to describe someone's official authority or ability to do something.
Bahasa Melayu: Struktur 'have the power to + kata kerja' digunakan untuk menerangkan kuasa atau kebolehan rasmi seseorang untuk melakukan sesuatu.
Teachers have the power to give homework.
Guru mempunyai kuasa untuk memberikan kerja rumah.
EN: In Western customer service culture, front-line staff often have limited authority to resolve disputes. Escalating to a manager is a standard procedure when a customer is very unhappy, as managers can offer discounts or free items.
EN: In casual conversation, 'Right' is used as an interjection to show agreement or to confirm that you are listening to the speaker.
Bahasa Melayu: Dalam perbualan santai, 'Right' digunakan sebagai kata seru untuk menunjukkan persetujuan dengan apa yang dikatakan oleh orang lain, atau untuk mengesahkan bahawa kita sedang mendengar.
Right. I understand what you mean.
Betul. Saya faham maksud awak.
EN: In Western workplace culture, using active listening cues like 'Right', 'Yeah', or 'I see' is important to show engagement during a conversation.
EN: The idiom 'have someone's back' means to be ready to protect or support someone if they need help.
Bahasa Melayu: Peribahasa 'have someone's back' bermaksud bersedia untuk melindungi atau menyokong seseorang apabila mereka memerlukan bantuan (menjadi sokongan kepada seseorang).
Don't worry about the mistake; I have your back.
Jangan risau tentang kesilapan itu; saya akan menyokong anda.
EN: In Western workplace culture, having a supportive manager who 'has your back' is highly valued as it builds trust and psychological safety when dealing with difficult customers.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: Kesukaran atau masalah yang dihadapi di tempat kerja
Dalam konteks: Pelanggan yang membeli di kedai atau restoran
Dalam konteks: Masalah, gangguan, atau layanan yang tidak mesra
Dalam konteks: Menerima latihan atau bimbingan profesional
Dalam konteks: Tenang, tidak mudah gelisah
Dalam konteks: Mengadu atau merungut
Dalam konteks: Pengurus atau penyelia
Dalam konteks: Kuasa atau wewenang dalam pekerjaan
Dalam konteks: Menawarkan (pampasan, diskaun, atau perkhidmatan)
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
To cause problems or difficulties for someone.
Menimbulkan masalah kepada seseorang
A few days ago; recently.
Beberapa hari yang lalu, baru-baru ini
To support and protect someone, especially in a difficult situation.
Menyokong seseorang, menjadi pelindung seseorang
A quiet and peaceful way of speaking that shows no anger or excitement.
Suara yang tenang