Ovo Energy to pay more than £10m over prepayment meter monitoring failingsOvo Energy bakal membayar lebih £10 juta berikutan kegagalan pemantauan meter prabayar
Pratonton Audio Lengkap
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EN: The preposition 'for' followed by a gerund (verb+ing) is used to express the reason or cause for an action, especially in legal or official contexts like penalties or rewards.
Bahasa Melayu: Kata depan 'for' diikuti oleh gerund (verb+ing) digunakan untuk menyatakan sebab atau alasan sesuatu tindakan, terutamanya dalam konteks undang-undang atau formal untuk menjelaskan sebab sesuatu hukuman atau anugerah.
He was fined for speeding in a school zone.
Dia didenda kerana memandu melebihi had laju di kawasan sekolah.
EN: The modal verb 'must' expresses a strong obligation or necessity, often imposed by a law, rule, or authority.
Bahasa Melayu: Kata modal 'must' menyatakan kewajipan atau keperluan yang kuat, biasanya dikenakan oleh undang-undang, peraturan, atau pihak berkuasa.
All employees must wear a safety helmet on the construction site.
Semua pekerja mesti memakai topi keselamatan di tapak pembinaan.
EN: In the UK, 'vulnerable customers' refers to people who may be at greater risk of harm or loss due to their personal circumstances, such as age, physical or mental health issues, or low income. Energy companies have a legal obligation to provide extra support to these individuals, especially regarding their heating and electricity supply.
EN: The Present Perfect Tense (have/has + past participle) is used here to describe a past action (agreeing to pay) that has a significant impact or relevance to the present situation.
Bahasa Melayu: Kala kini sempurna (have/has + past participle) digunakan di sini untuk menerangkan tindakan yang berlaku pada masa lalu (bersetuju untuk membayar) dan tindakan itu mempunyai kesan atau kaitan yang signifikan dengan keadaan sekarang.
The government has announced new measures to tackle inflation.
Kerajaan telah mengumumkan langkah-langkah baharu untuk menangani inflasi.
EN: Apposition is a grammatical construction in which two elements, typically noun phrases, are placed side by side so that one identifies or explains the other. Here, 'Ofgem' explains who the 'British energy regulator' is.
Bahasa Melayu: Aposisi ialah struktur tatabahasa di mana dua elemen, biasanya frasa nama, diletakkan bersebelahan supaya satu daripadanya digunakan untuk mengenal pasti atau menjelaskan yang lain. Di sini,「British Gas and Electricity Market Authority」menjelaskan siapa「regulator tenaga UK」.
My brother, a talented musician, lives in London.
Abang saya, seorang pemuzik yang sangat berbakat, tinggal di London.
EN: Ofgem is the government regulator for the electricity and downstream natural gas markets in Great Britain. It plays a crucial role in protecting consumers, especially vulnerable ones, by ensuring energy companies follow strict rules.
EN: The Noun Clause with 'that': The word 'that' introduces a subordinate clause that functions as the direct object of the verb 'discovered'. It tells us exactly what was discovered.
Bahasa Melayu: Klausa kata dengan 'that': Kata 'that' di sini memperkenalkan klausa subordinat yang berfungsi sebagai objek langsung bagi kata kerja 'discovered' (menemui), untuk menjelaskan secara khusus apa yang ditemui.
The study discovered that many people prefer working from home.
Kajian itu mendapati bahawa ramai orang lebih suka bekerja dari rumah.
EN: Relative Clause with 'who': This is an adjective clause used to provide more information about the noun 'customers'. 'Who' is the relative pronoun acting as the subject of the clause.
Bahasa Melayu: Klausa relatif dengan 'who': Ini ialah klausa adjektif yang digunakan untuk memberikan maklumat lanjut tentang kata nama 'customers' (pelanggan). 'Who' ialah kata ganti relatif yang berfungsi sebagai subjek dalam klausa.
I have a friend who lives in London.
Saya mempunyai seorang kawan yang tinggal di London.
EN: In the UK, 'vulnerable customers' is a specific term used by regulators like Ofgem to refer to people who may be at greater risk of harm, such as the elderly, those with disabilities, or people facing financial hardship. 'Prepayment meters' are often associated with lower-income households as they allow for pay-as-you-go energy use, but they can lead to self-disconnection if the customer runs out of money.
EN: The modal structure 'could have + past participle' is used to express a past possibility or potential that something was capable of happening, even if it didn't necessarily occur.
Bahasa Melayu: Struktur modal「could have + past participle」digunakan untuk menyatakan kemungkinan pada masa lalu, menunjukkan bahawa sesuatu mungkin berlaku pada masa itu, sama ada ia benar-benar berlaku atau tidak.
The heavy rain could have caused a flood if it hadn't stopped.
Jika hujan tidak berhenti, hujan lebat ini mungkin akan menyebabkan banjir.
EN: The phrase 'expose someone to something' means to put someone in a situation where they are not protected from something dangerous or unpleasant.
Bahasa Melayu: Frasa「expose someone to something」bermaksud meletakkan seseorang dalam situasi yang mendedahkan mereka kepada sesuatu (bahaya atau perkara yang tidak menyenangkan).
The new policy might expose the company to legal action.
Dasar baharu ini mungkin akan mendedahkan syarikat itu kepada tindakan undang-undang.
EN: In the UK, 'the regulator' in the energy sector refers to Ofgem (Office of Gas and Electricity Markets). They have significant powers to fine companies that fail to protect 'vulnerable customers,' a term specifically used for people who are elderly, disabled, or on low incomes and might struggle to pay for or access essential services.
EN: Relative Clauses with 'that': A relative clause provides more information about a noun (the antecedent). In this sentence, 'that requires...' describes the 'device'.
Bahasa Melayu: Klausa relatif dengan 'that': Klausa relatif memberikan maklumat lebih tentang kata nama (antecedent). Dalam ayat ini, 'that requires...' digunakan untuk menerangkan 'device' (peranti).
This is a machine that makes coffee automatically.
Ini ialah mesin yang akan membuat kopi secara automatik.
EN: Subject-Verb Agreement: In the relative clause, the verb 'requires' is in the third-person singular form because it refers back to 'a device'.
Bahasa Melayu: Persetujuan subjek-kata: Dalam klausa relatif, kata 'requires' dalam bentuk orang ketiga tunggal kerana ia merujuk kepada 'a device' (satu peranti).
He has a car that runs on electricity.
Dia mempunyai kereta yang berjalan dengan tenaga elektrik.
EN: In the UK, prepayment meters are common for households that struggle with budgeting or have previous debt with energy suppliers. They are often more expensive than standard credit meters, which is why they are a focus for regulators like Ofgem when protecting vulnerable citizens.
EN: Passive Voice (be + past participle): Used when the action is more important than the person performing it. Here, 'are used' focuses on the meters.
Bahasa Melayu: Suara pasif (be + pasting): Digunakan apabila tindakan itu lebih penting daripada orang yang melakukan tindakan. Di sini, 'are used' meletakkan fokus pada meter.
The classroom is cleaned by students every day.
Bilik darjah ini dibersihkan oleh pelajar setiap hari.
EN: Relative Clauses with 'who': Used to provide more information about a person or group of people. In this sentence, two clauses describe the 'people'.
Bahasa Melayu: Klausa relatif dengan 'who': Digunakan untuk memberikan maklumat lebih tentang seseorang atau sekumpulan orang. Dalam ayat ini, terdapat dua klausa yang menerangkan 'people' (orang).
I know a woman who speaks five languages.
Saya mengenali seorang wanita yang boleh bertutur dalam lima bahasa.
EN: In the UK, prepayment meters are often associated with fuel poverty. While they help with budgeting, the tariffs are sometimes higher than standard credit meters, which can disproportionately affect low-income households.
EN: The relative pronoun 'who' is used to introduce a relative clause that provides more information about a person or people (in this case, 'customers').
Bahasa Melayu: Kata ganti relatif 'who' digunakan untuk memperkenalkan klausa relatif yang memberikan maklumat lebih tentang orang (dalam ayat ini, 'customers').
The students who finished the test early were allowed to leave.
Pelajar yang menamatkan peperiksaan lebih awal dibenarkan untuk pergi.
EN: Non-defining relative clauses are introduced by a comma and 'which'. They provide extra information about a noun (here, 'the priority services register') that is not essential to identify it.
Bahasa Melayu: Klausa relatif bukan penentu diperkenalkan oleh koma dan 'which'. Ia memberikan maklumat tambahan tentang kata nama (di sini, 'priority service register') yang tidak penting untuk mengenal pasti kata nama itu.
He gave me his phone number, which I wrote on a piece of paper.
Dia memberikan saya nombor telefonnya, yang saya tulis pada sekeping kertas.
EN: The 'Priority Services Register' is a free support service in the UK energy market. It is designed to help people who are in vulnerable situations, such as the elderly, those with disabilities, or those with long-term health conditions, ensuring they receive extra help during power cuts or billing issues.
EN: The phrase 'As part of' is a prepositional phrase used to indicate that something is a component or a result of a larger agreement, process, or situation.
Bahasa Melayu: Frasa「As part of」ialah frasa preposisi yang digunakan untuk menunjukkan bahawa sesuatu adalah sebahagian atau hasil daripada perjanjian, proses, atau keadaan yang lebih besar.
As part of the deal, the company will hire fifty new employees.
Sebagai sebahagian daripada perjanjian itu, syarikat akan menggaji lima puluh pekerja baharu.
EN: The future tense 'will pay' is used here to express a firm commitment or a formal announcement of a future action resulting from an official decision.
Bahasa Melayu: Kala masa depan 'will pay' digunakan di sini untuk menyatakan komitmen yang kukuh, atau pengumuman rasmi tentang tindakan masa depan yang ditentukan oleh keputusan rasmi.
The government will provide more funding for schools next year.
Kerajaan akan menyediakan lebih banyak dana untuk sekolah-sekolah pada tahun hadapan.
EN: In the UK, 'redress' refers to a system where companies compensate customers or pay into a fund to make up for poor service or regulatory failings. Ofgem uses these funds to support energy-related charities and vulnerable consumers.
EN: The future tense with 'will' is used here to express a firm commitment or promise made by the company as part of a formal agreement.
Bahasa Melayu: Kala masa depan dengan 'will' digunakan di sini untuk menyatakan komitmen atau janji yang kukuh yang dibuat oleh syarikat sebagai sebahagian daripada perjanjian rasmi.
The government will provide financial aid to small businesses next year.
Kerajaan akan memberikan bantuan kewangan kepada perniagaan kecil pada tahun hadapan.
EN: Superactive adjectives like 'most vulnerable' are used to compare one group against all others in a category. 'Vulnerable' is a long adjective, so it requires 'most' to form the superlative.
Bahasa Melayu: Kata sifat superlatif seperti 'most vulnerable' digunakan untuk membandingkan satu kumpulan dengan semua kumpulan lain dalam kategori yang sama. 'Vulnerable' (rapuh) ialah kata sifat panjang, jadi perlu ditambah 'most' untuk membentuk superlatif.
This program aims to help the most talented students in the country.
Program ini bertujuan untuk membantu pelajar-pelajar yang paling berbakat di negara ini.
EN: In the UK energy market, 'vulnerable customers' is a specific regulatory term referring to people who may be at greater risk of harm if their energy supply is cut off, such as the elderly, disabled, or those in financial hardship. Companies have legal obligations to protect them.
EN: The phrase 'instead of' is a prepositional phrase used to indicate that one thing is chosen or happens rather than another. It is followed by a noun, pronoun, or gerund.
Bahasa Melayu: Frasa「instead of」 ialah frasa preposisi yang digunakan untuk menunjukkan bahawa satu perkara dipilih atau berlaku daripada yang lain (sebagai ganti, dan bukan). Ia diikuti oleh kata nama, kata ganti, atau gerund.
We decided to walk instead of taking the bus.
Kami memutuskan untuk berjalan kaki dan bukannya menaiki bas.
EN: The passive voice ('was given') is used when the focus is on the action or the recipient of the action rather than the person or entity performing the action.
Bahasa Melayu: Suara pasif (was given) digunakan apabila fokus adalah pada tindakan itu sendiri atau penerima tindakan, bukan pada orang atau entiti yang melakukan tindakan.
The award was given to the most hardworking student.
Anugerah itu diberikan kepada pelajar yang paling rajin.
EN: In the UK, Ofgem (Office of Gas and Electricity Markets) is the government regulator for the electricity and downstream natural gas markets. When companies fail to meet standards, they often pay into a 'redress fund' which supports energy-related charities, rather than sending small individual checks to every customer, which can be administratively inefficient.
EN: Relative Clauses with 'Who': This sentence uses a defining relative clause ('who are eligible for this support') to specify exactly which customers are being discussed. The relative pronoun 'who' acts as the subject of the clause.
Bahasa Melayu: Klausa relatif dengan 'Who': Ayat ini menggunakan klausa relatif penentu (who are eligible for this support) untuk menunjukkan dengan jelas pelanggan mana yang sedang dibincangkan. Kata ganti relatif 'who' berfungsi sebagai subjek dalam klausa tersebut.
Students who finish the test early may leave the room.
Pelajar yang menyiapkan peperiksaan awal boleh meninggalkan bilik darjah.
EN: Passive Voice: 'Will be contacted' is the future simple passive. It is used when the action (contacting) is more important than the person performing it, or to maintain the focus on the 'Customers'.
Bahasa Melayu: Suara pasif: 'Will be contacted' ialah suara pasif masa depan mudah. Ia digunakan apabila tindakan itu sendiri (menghubungi) lebih penting daripada pelaku, atau untuk mengekalkan fokus pada 'pelanggan'.
The winners will be announced by the judges tomorrow.
Pemenang akan diumumkan oleh juri esok.
EN: In the UK, energy regulators like Ofgem enforce strict rules to protect 'vulnerable customers' (those who are elderly, disabled, or on low incomes). When companies fail, they often pay into a 'redress fund' which supports energy-related charities, rather than sending small checks to every individual, which is more efficient for large-scale settlements.
EN: The Present Continuous tense (is + verb-ing) is used here to describe an action that is happening now or is currently in progress over a period of time.
Bahasa Melayu: Kala kini berterusan (is + verb-ing) digunakan di sini untuk menerangkan tindakan yang sedang berlaku sekarang, atau yang sedang berlangsung dalam satu tempoh masa.
The company is currently expanding its services to other countries.
Syarikat itu kini sedang memperluaskan perkhidmatannya ke negara-negara lain.
EN: The preposition 'to' is used to indicate the recipient of an action, specifically the people receiving the payment in this context.
Bahasa Melayu: Kata depan「to」digunakan di sini untuk menunjukkan penerima tindakan, khususnya orang yang menerima wang dalam ayat ini.
She sent a formal letter to her manager.
Dia menghantar surat rasmi kepada pengurusnya.
EN: The Scottish Highlands and islands are remote areas of the UK. Providing utility services and technical support (like engineers) to these regions is often more logistically challenging and expensive than in urban areas, which is why Ofgem monitors service equality for these rural customers.
EN: The verb 'found' is followed by a 'that' clause, which functions as the direct object of the sentence. This structure is commonly used to report findings, facts, or opinions.
Bahasa Melayu: Kata kerja「found」(menemui) diikuti oleh klausa yang diperkenalkan oleh「that」, yang berfungsi sebagai objek langsung dalam ayat. Struktur ini sering digunakan untuk melaporkan hasil penyelidikan, fakta, atau pendapat.
Researchers found that regular exercise improves mental health.
Penyelidik mendapati bahawa senaman yang kerap boleh meningkatkan kesihatan mental.
EN: The phrase 'have access to' is a common collocation meaning the right or opportunity to use or benefit from something. In this sentence, it is used in the negative past tense.
Bahasa Melayu: Frasa「have access to」ialah kolokasi biasa yang bermaksud hak atau peluang untuk menggunakan sesuatu atau mendapat manfaat daripadanya. Dalam ayat ini, ia dipersembahkan dalam bentuk negatif lampau.
Many people in the village do not have access to clean water.
Ramai penduduk di kampung itu tidak mempunyai akses kepada sumber air bersih.
EN: In the UK, 'rural customers' in areas like the Scottish Highlands often face challenges with infrastructure and service delivery due to the remote and rugged geography. Regulatory bodies like Ofgem ensure that these populations are not neglected by service providers.
EN: The relative pronoun 'which' can be used to refer to the entire preceding clause, rather than just the noun before it. This is called a sentential relative clause and is always preceded by a comma.
Bahasa Melayu: Kata ganti relatif「which」boleh digunakan untuk merujuk kepada keseluruhan klausa sebelumnya, bukan hanya kata nama yang berdekatan. Ini dipanggil「klausa bukan penentu」dan biasanya didahului oleh koma.
He passed the exam, which surprised everyone.
Dia lulus peperiksaan, yang mengejutkan semua orang.
EN: The passive voice construction 'were left' (be + past participle) indicates that the subjects (many people) were placed in a certain state or condition by external circumstances.
Bahasa Melayu: Struktur suara pasan 'were left' (be + past participle) menunjukkan bahawa subjek (ramai orang) telah diletakkan dalam keadaan atau situasi tertentu oleh keadaan luaran.
The windows were left open all night.
Tingkap itu dibiarkan terbuka sepanjang malam.
EN: The phrase 'take steps' is a common collocation meaning to perform a series of actions to achieve a particular goal.
Bahasa Melayu: 「take steps」 ialah kolokasi biasa yang bermaksud melakukan satu siri tindakan atau langkah untuk mencapai matlamat tertentu.
The government is taking steps to reduce air pollution.
Kerajaan sedang mengambil langkah untuk mengurangkan pencemaran udara.
EN: The infinitive 'to help' functions as an adverbial of purpose, explaining why the steps were taken.
Bahasa Melayu: Infinitif「to help」di sini berfungsi sebagai adverba tujuan, menjelaskan sebab tindakan tersebut diambil.
She saved money to buy a new car.
Dia menyimpan wang untuk membeli kereta baharu.
EN: In the UK energy market, 'vulnerable customers' is a formal term used by regulators like Ofgem to refer to people who may be at greater risk of harm, such as the elderly, disabled, or those in financial hardship.
EN: The Past Perfect Passive ('had been' + past participle) is used to describe an action that was completed before another action in the past, emphasizing the state of the subject.
Bahasa Melayu: Suara pasif kala lampau seman (had been + pasting) digunakan untuk menerangkan tindakan yang telah selesai sebelum masa atau tindakan lain pada masa lalu, dan menekankan keadaan subjek.
The documents had been signed before the meeting started.
Dokumen telah ditandatangani sebelum mesyuarat bermula.
EN: The relative clause starting with 'who' provides essential information about the 'people' being discussed. In this case, it defines which specific group of people received visits.
Bahasa Melayu: Klausa relatif yang bermula dengan 'who' memberikan maklumat penting tentang 'orang' yang dibincangkan. Dalam ayat ini, ia mentakrifkan kumpulan tertentu orang yang menerima lawan.
The doctor helped the patients who were waiting in the hall.
Doktor membantu pesakit-pesakit yang sedang menunggu di dewan.
EN: In the UK, energy companies have a legal 'Social Obligation' to protect vulnerable customers, especially during winter. 'Welfare visits' are physical checks to ensure that people (like the elderly or disabled) are safe and have heating, reflecting the strict regulatory environment overseen by Ofgem.
EN: The Past Perfect Tense (had + past participle) is used to describe an action that was completed before another action or time in the past. In this sentence, 'had not responded' happened before 'were made'.
Bahasa Melayu: Kala lampau sempurna (had + pasting) digunakan untuk menerangkan tindakan yang telah selesai sebelum tindakan atau titik masa lain pada masa lalu. Dalam ayat ini, 'tidak menjawab' berlaku sebelum 'melakukan lawatan'.
The train had already left when I arrived at the station.
Apabila saya tiba di stesen, kereta api telah pun bertolak.
EN: The Passive Voice (be + past participle) is used when the focus is on the action or the recipient of the action rather than who performed it. 'These visits were made' focuses on the visits themselves.
Bahasa Melayu: Suara pasif (be + pasting) digunakan apabila fokus adalah pada tindakan itu sendiri atau penerima tindakan, bukan pada pelaku. 'These visits were made' meletakkan fokus pada lawatan itu sendiri.
The report was finished by the team yesterday.
Laporan itu telah disiapkan oleh pasukan semalam.
EN: In the UK energy market, 'welfare visits' are a regulatory requirement for suppliers to ensure the safety of vulnerable customers, especially those who may have lost power or are in financial distress. This reflects the strict consumer protection laws enforced by Ofgem.
EN: The use of 'that' as a conjunction to introduce a noun clause (reported speech). It connects the reporting verb 'said' to the content of the statement.
Bahasa Melayu: Penggunaan 'that' sebagai kata hubung untuk memperkenalkan klausa kata (kata laporan). Ia menghubungkan kata kerja laporan 'said' dengan kandungan yang dinyatakan.
The teacher said that the exam would be easy.
Cikgu kata peperiksaan itu akan menjadi mudah.
EN: Gerund as a subject: 'Failing' is a gerund (verb + -ing acting as a noun) which serves as the subject of the 'because' clause.
Bahasa Melayu: Gerund sebagai subjek: 'Failing' ialah gerund (kata + -ing yang berfungsi sebagai kata) yang berfungsi sebagai subjek dalam klausa 'because'.
Smoking is bad for your health.
Merokok memudaratkan kesihatan anda.
EN: In the UK, 'vulnerable customers' is a specific regulatory term used by Ofgem to describe people who may be at greater risk of harm due to their personal circumstances, such as age, physical or mental health, or financial stability. Energy companies have legal obligations to provide extra support to these individuals.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: Regulator, organisasi rasmi yang bertanggungjawab untuk mengawasi industri tertentu (seperti tenaga, kewangan).
Dalam konteks: Rapuh, mudah terdedah, merujuk kepada orang yang memerlukan perlindungan tambahan kerana keadaan ekonomi atau fizikal.
Dalam konteks: Prabayar, merujuk kepada sistem di mana pelanggan membayar sebelum menggunakan perkhidmatan.
Dalam konteks: Perjanjian penyelesaian, iaitu perjanjian undang-undang yang dicapai oleh kedua-dua pihak untuk menyelesaikan pertikaian.
Dalam konteks: Pampasan, pembetulan, merujuk kepada tindakan untuk memberi ganti rugi atau membetulkan kesilapan.
Dalam konteks: Pampasan wang, iaitu wang yang diberikan kepada mereka yang mengalami kerugian.
Dalam konteks: Layak, iaitu memenuhi syarat untuk menerima sesuatu faedah atau hak.
Dalam konteks: Kampung, kawasan luar bandar.
Dalam konteks: Penyiasatan, iaitu pemeriksaan rasmi terhadap fakta atau masalah.
Dalam konteks: Diputuskan (bekalan), iaitu bekalan elektrik atau gas dihentikan.
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
A type of energy meter where the customer pays for electricity or gas in advance.
Meter prabayar (elektrik/gas)
The partial or total forgiveness of debt, or the slowing or stopping of debt growth.
Pelepasan hutang
A free service provided by energy suppliers and network operators to customers in need of extra help.
Daftar perkhidmatan keutamaan
To do something to deal with a situation.
Mengambil tindakan