A2102 words0:41ConversationPublished May 3, 2026 · Updated May 7, 2026

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Comprehension Vocabulary Shadowing Quiz Dictation Writing Practice

Part B.

Difficulties at work.

Grant and Ariana share their difficulties at work.

Our shop's customers are pretty nice.

However, one gave me trouble the other day.

We get those customers at the restaurant too.

So what did you do?

I did as I was trained.

I spoke in a calm voice and helped the customer.

#10

I also do that, but it doesn't always work.

#11

The customer keeps complaining.

#12

Right?

#13

Yes.

#14

So the best thing for me to do is to get the manager.

#15

Yeah.

#16

Managers have the power to offer more to the customers.

#17

Right.

#18

And our manager has our back.

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