B1330 words2:11News Report American AccentPublished Jun 3, 2026 · Updated Jun 3, 2026

Listen to Course

0:00

Comprehension Vocabulary Shadowing Quiz Dictation Writing Practice

Ovo Energy Must Pay Over Ten Million Pounds for Failing to Monitor Vulnerable Customers

The energy company Ovo Energy has agreed to pay more than ten million pounds after the British energy regulator, Ofgem, found serious monitoring failings.

Ofgem discovered that Ovo did not properly monitor its vulnerable customers who use prepayment meters.

The regulator said that this failure could have exposed these customers to a clear risk of harm.

A prepayment meter is a device that requires customers to pay for energy before they use it.

These meters are often used by people who have lower incomes or who are in difficult financial situations.

Ovo failed to check on customers who were registered on the priority services register, which is a list that protects people in vulnerable situations.

As part of the settlement, Ovo will pay seven million pounds to Ofgem's voluntary redress fund.

The energy company will also provide 3.4 million pounds in credit and debt relief for its most vulnerable customers.

#10

Ofgem explained that this payment was given instead of direct compensation to affected customers.

#11

Customers who are eligible for this support will be contacted by Ovo directly and do not need to take any action.

#12

In addition, Ovo is currently paying 1.1 million pounds to customers in the Scottish Highlands and islands.

#13

Ofgem found that some rural customers in that area did not have proper access to engineer support for more than two years.

#14

This problem lasted from January 2022 to April 2024, which means many people were left without help when they needed it.

#15

During the investigation, Ovo took some steps to help vulnerable customers.

#16

The company made welfare visits to people who had been disconnected from their energy supply for more than 72 hours.

#17

These visits were made when customers had not responded to any communications during that time.

#18

An Ofgem spokesperson said that energy companies have a responsibility to protect their most vulnerable customers because failing to do so can cause serious harm.

Recommended Courses

Learner Reviews

Write a review

Back to Courses Enroll

Ovo Energy to pay more than £10m over prepayment meter monitoring failings

Listen to Course

Learning Modes

Sentence Analysis

Vocabulary List (10 words)

Phrase List (4 phrases)

Recommended Courses

Learner Reviews

Vocabulary List (10 words)

Phrase List (4 phrases)

Listen to Course

Learning Modes

Sentence Analysis

Vocabulary List (10 words)

Phrase List (4 phrases)

Recommended Courses

Rising prices are Britons’ biggest money worry as inflation stays high, survey finds

Arm boss in line for billion-dollar payday if chipmaker hits targets

Oil prices on track for steepest monthly fall since 2020

FTSE 100-listed insurer Hiscox’s shares leap amid report of takeover bid

Learner Reviews

Vocabulary List (10 words)

Phrase List (4 phrases)