Working a Part-time Job - Part B (Difficulties at Work)
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#1
Part B.
B 部分。
#2
Difficulties at work.
工作中的困難。
#3
Grant and Ariana share their difficulties at work.
格蘭特和艾莉安娜分享他們在工作上的困難。
#4
Our shop's customers are pretty nice.
我們店裡的顧客人都滿好的。
#5
However, one gave me trouble the other day.
然而，前幾天有一個人給我帶來了麻煩。
#6
We get those customers at the restaurant too.
我們在餐廳也會遇到那樣的顧客。
#7
So what did you do?
那麼你當時做了什麼？
#8
I did as I was trained.
我按照我受訓的方式去做。
#9
I spoke in a calm voice and helped the customer.
我用冷靜的聲音說話，並幫助了那位顧客。
#10
I also do that, but it doesn't always work.
我也那樣做，但並不總是有效。
#11
The customer keeps complaining.
顧客不斷地在抱怨。
#12
Right?
對吧？
#13
Yes.
是的。
#14
So the best thing for me to do is to get the manager.
所以對我來說最好的做法就是去找經理。
#15
Yeah.
沒錯。
#16
Managers have the power to offer more to the customers.
經理們有權力為顧客提供更多補償。
#17
Right.
沒錯。
#18
And our manager has our back.
而且我們的經理會支持我們。