B1330 字2:11新闻报道美国腔发布于 2026年6月3日 · 更新于 2026年6月3日

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Ovo Energy Must Pay Over Ten Million Pounds for Failing to Monitor Vulnerable Customers

Ovo Energy 因未能监测弱势客户而必须支付超过一千万英镑

The energy company Ovo Energy has agreed to pay more than ten million pounds after the British energy regulator, Ofgem, found serious monitoring failings.

在英国能源监管机构英国天然气暨电力市场管制局发现严重的监控缺失后，能源公司 Ovo Energy 已同意支付超过一千万英镑。

Ofgem discovered that Ovo did not properly monitor its vulnerable customers who use prepayment meters.

英国天然气暨电力市场管制局发现 Ovo Energy 并未妥善监管其使用预付电表的弱势客户。

The regulator said that this failure could have exposed these customers to a clear risk of harm.

监管机构表示，这次失误可能已使这些客户面临明确的伤害风险。

A prepayment meter is a device that requires customers to pay for energy before they use it.

预付电表是一种要求客户在电力使用前先付费的装置。

These meters are often used by people who have lower incomes or who are in difficult financial situations.

这些电表通常是由收入较低或处于经济困境的人所使用的。

Ovo failed to check on customers who were registered on the priority services register, which is a list that protects people in vulnerable situations.

Ovo Energy 未能检查那些已登记在优先服务名册上的客户，该名册是一份保护处于弱势情况中的人员的名册。

As part of the settlement, Ovo will pay seven million pounds to Ofgem's voluntary redress fund.

作为和解协议的一部分，Ovo Energy 将向英国天然气和电力市场办公室的自愿补偿基金支付七百万英镑。

The energy company will also provide 3.4 million pounds in credit and debt relief for its most vulnerable customers.

这家能源公司也将为其最脆弱的客户提供 340 万英镑的信用额度和债务减免。

#10

Ofgem explained that this payment was given instead of direct compensation to affected customers.

英国天然气暨电力市场管制局解释说，这笔款项是作为受影响客户直接赔偿的替代方案。

#11

Customers who are eligible for this support will be contacted by Ovo directly and do not need to take any action.

符合此项支援资格的客户将由 Ovo Energy 直接联系，且无需采取任何行动。

#12

In addition, Ovo is currently paying 1.1 million pounds to customers in the Scottish Highlands and islands.

此外，Ovo Energy 目前正向苏格兰高地及群岛地区的客户支付 110 万英镑。

#13

Ofgem found that some rural customers in that area did not have proper access to engineer support for more than two years.

英国天然气暨电力市场管制局发现，该地区的一些偏远地区客户在两年多的时间里，无法获得适当的工程师支持。

#14

This problem lasted from January 2022 to April 2024, which means many people were left without help when they needed it.

这个问题从 2022 年 1 月持续到 2024 年 4 月，这意味着许多人在需要帮助时却无人协助。

#15

During the investigation, Ovo took some steps to help vulnerable customers.

在调查期间，Ovo Energy 采取了一些措施来帮助弱势客户。

#16

The company made welfare visits to people who had been disconnected from their energy supply for more than 72 hours.

该公司对断电超过 72 小时的人员进行了福利探访。

#17

These visits were made when customers had not responded to any communications during that time.

当客户在那段时间内没有对任何通讯做出回应时，公司便进行了这些探视。

#18

An Ofgem spokesperson said that energy companies have a responsibility to protect their most vulnerable customers because failing to do so can cause serious harm.

英国天然气暨电力市场管制局的一位发言人表示，能源公司有责任保护其最脆弱的客户，因为未能这样做可能会造成严重的伤害。

Ovo Energy to pay more than £10m over prepayment meter monitoring failingsOvo Energy因预付费表监控失职将支付超1000万英镑

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