Latihan TOEIC Reading 6

Subject: Banquet Reservation Confirmation Dear Mr. Silva, Thank you for choosing Bistro Modern to host your company's annual luncheon. We have successfully (1) ________ the private dining room for your group of forty guests. Our head chef, Tariq, has finalized the customized menu based on your dietary preferences. Please note that any final adjustments to the guest count must be submitted at least three days prior to the event. (2) ________ To help us prepare the space, please let us know if you require any specialized audio-visual equipment. (3) ________, our service team is dedicated to providing an exceptional dining experience. We look forward to (4) ________ your team next week. Sincerely, Aisha Sterling Catering Coordinator

To: All Staff From: Ingrid Vance, Logistics Director Date: October 12 Subject: New Business Travel Booking System Starting next month, all employees must book their business travel through our new partner agency, Apex Travel. To (1) this service, please register your profile on their portal by Friday. This system will allow you to select flights and arrange airport transfers more efficiently. Please note that all itineraries must be approved by your supervisor before any tickets (2). (3) If you need to make changes to an active itinerary while traveling, please contact the Apex 24-hour hotline directly. They will handle all (4) adjustments for you. Thank you for your cooperation during this transition.

Please be advised that the main elevators in the East Wing are scheduled for a comprehensive upgrade starting next Monday. This project is part of our ongoing commitment to safety and efficiency. During this time, the service elevator near the loading dock will be available for general passenger use. (1) To minimize inconvenience, technicians will work in shifts to complete the project as quickly as possible. We expect that the work (2) by November 15. We apologize for any temporary (3) this essential maintenance may cause. If you have any questions or require assistance moving large items, please (4) the facilities office.

Next month, Apex Enterprise will host its Annual Charity Gala at the Grand Plaza Hotel. This year, we aim to raise $50,000 for local youth development programs. To achieve this goal, several unique items have already been gathered for our silent auction. (1) _______ who wish to contribute additional items should contact the organizing committee by Friday. Furthermore, we are pleased to announce that local musician Mei-Ling Chen will perform live during the dinner. (2) _______, tickets are selling much faster than last year, so we encourage employees to reserve theirs soon. (3) _______. Please note that formal attire is requested for this special evening. We look forward to (4) _______ our community together.

To: Rajiv Patel <rpatel@packsolutions.com> From: Sofia Vance <svance@packsolutions.com> Date: October 12 Subject: Review of GreenWrap Press Release Hi Rajiv, I reviewed your draft of the press release for our new biodegradable packaging line. You did an excellent job highlighting the environmental benefits. However, please insert a brief quote from our CEO, Amara, emphasizing our commitment to sustainability. Also, note that the launch date has been moved from November 5 to November 12, so please update the text accordingly. Once you make these adjustments, send the final version to our media contacts by Friday morning. Thank you for your hard work on this project. Best regards, Sofia

To: All Staff From: Fatima Al-Saeed, Human Resources Director Date: October 12 Subject: Launch of the Onboarding Buddy Program Starting next month, the Human Resources Department is launching the Onboarding Buddy Program to help new hires transition smoothly into their roles. Under this initiative, experienced staff members will be paired with incoming employees during their first two weeks. Buddies will assist with office navigation, introduce team members, and answer general workplace questions. If you have been with the company for over a year and wish to volunteer as a buddy, please submit a brief expression of interest to Rajiv Patel by October 20. Selected participants will attend a brief, 30-minute orientation session prior to their pairing.

ANNOUNCEMENT: Updates to Warranty and Return Procedures Effective November 1, Kincaid Home Goods will implement an upgraded digital system to streamline our product warranty and refund processes. To serve our customers more efficiently, physical paper receipts will no longer be mandatory for initiating a return or claiming a warranty, provided that the purchase was registered under a customer account at the time of sale. Customers can now track their order history and active warranties directly through our secure online portal. For any defective merchandise covered under our standard two-year warranty, replacement requests can be submitted online by uploading a photo of the defect. Please note that this new policy applies only to items purchased directly from our official retail outlets or our corporate website. Purchases made through unauthorized third-party vendors remain subject to those vendors' individual return policies. We appreciate your cooperation as we transition to this more environmentally friendly and convenient system. For inquiries, please contact our customer support team at support@kincaidhome.com.

Apex Hospitality Group has officially introduced its newly designed "Elite Rewards" program across all thirty of its boutique hotels. According to Director of Guest Relations, Fatima Al-Sayed, the updated program aims to simplify how frequent travelers earn and redeem points for complimentary stays and dining upgrades. Under the previous system, members had to wait up to forty-eight hours for points to be credited to their accounts. Under the new digital portal, however, points are updated instantly upon check-out. Additionally, the hotel group has partnered with local culinary guide organizers to offer exclusive dining experiences for top-tier members. "We wanted to provide immediate value," says Al-Sayed. Furthermore, the program now allows members to transfer their points to family members at no extra cost, a feature that was highly requested in recent customer satisfaction surveys.

Are you planning your next international business trip? AeroLink Express offers the most reliable airport shuttle service in the metropolitan area, ensuring you never miss a flight. We operate a fleet of modern, fuel-efficient hybrid vehicles that connect major downtown business districts directly to International Airport terminals. Every ride features complimentary high-speed Wi-Fi and USB charging ports, allowing you to stay productive while on the road. Our professional drivers track your flight status in real time, adjusting pickup times automatically if your flight is delayed. Additionally, corporate accounts enjoy consolidated monthly invoicing and priority booking privileges. For a limited time, first-time clients who book a round-trip reservation through our mobile application before November 30 will receive a 15 percent discount on their entire journey. Experience stress-free travel logistics today. Visit our website at www.aerolinkexpress.com to check schedules or download our app.

FOR IMMEDIATE RELEASE Apex Properties Partners with EcoAir Solutions for System Upgrades SÃO PAULO — Apex Properties announced today that it has finalized a contract with EcoAir Solutions to modernize the climate control systems across its entire commercial leasing portfolio, beginning with the Summit Plaza business complex. The initiative aims to reduce energy consumption by twenty percent over the next fiscal year. According to Aisha Vance, Director of Facilities at Apex Properties, the project involves replacing outdated heating and cooling units with smart, energy-efficient models. "This upgrade is a direct response to feedback from our commercial tenants, who have requested more precise temperature control in their offices," Vance noted. Installation at Summit Plaza is scheduled to begin on October 12 and will be conducted primarily during weekend hours to minimize disruption to daily business operations. Tenants will receive detailed scheduling updates from the building management team. EcoAir Solutions expects to complete the work at this first location by the end of November before proceeding to other Apex facilities.

Apex Furniture Ltd. - "AeroComfort Eco" Product Launch Event Itinerary Date: October 14 Location: Grand Ballroom, Maplewood Hotel Event Coordinator: Tariq Al-Jamil 09:00 AM – 09:30 AM Guest Registration and Welcome Refreshments (Lobby) 09:30 AM – 10:15 AM Opening Remarks and Design Concept Presentation (Main Stage) Presenter: Sofia Chen, Head of Product Design 10:15 AM – 11:00 AM Live Demonstration and Ergo-Test Sessions (Exhibition Hall) Attendees are invited to try the AeroComfort Eco chair at various interactive stations. 11:00 AM – 11:45 AM Q&A Panel with the Engineering Team (Main Stage) Moderator: Tomas Lindqvist, Marketing Director 11:45 AM – 12:30 PM Press Conference and Media Interviews (Press Room B) 12:30 PM – 02:00 PM Catered Networking Luncheon and Closing Remarks (Lobby & Garden) Note: All registered attendees will receive a 15% discount voucher for bulk orders placed during the event. Parking validation is available at the registration desk.

[10:15 A.M.] Aisha: Hi Rajiv and Noor. Has the final draft of the press release for our green partnership with EcoVenture been approved by the legal team? [10:17 A.M.] Rajiv: Yes, Aisha. They just signed off on it. I have already formatted the text and added our corporate boilerplate at the end. It's ready to go. [10:19 A.M.] Noor: I'm still tweaking the promotional image. The resolution of the partner's logo looks a bit blurry when resized. [10:21 A.M.] Aisha: We can't distribute it like that. Media outlets will reject low-quality files. Noor, can you request a vector file directly from EcoVenture's design team? [10:22 A.M.] Noor: I already did. They just sent over the high-res file. I'm swapping them out now. It will only take five minutes. [10:24 A.M.] Aisha: Perfect. I'll hold off on emailing the press list until then. [10:25 A.M.] Rajiv: I will stand by.

I am writing to share my feedback on our firm's recent transition to the OnboardEase platform for our design department's hiring needs. Previously, coordinating with the IT and facilities teams to set up workstations for new hires took several days of back-and-forth emails. With OnboardEase, this process is automated the moment an applicant accepts an offer. However, we did encounter a hurdle during our first week of use. The system failed to dispatch the welcome credentials to three of our incoming graphic designers, forcing us to generate them manually. Thankfully, customer support representative Lukas resolved this promptly by updating our portal's security settings, which had blocked the automated emails. Additionally, while the customized checklist feature is highly effective, the template editor is somewhat rigid and does not easily allow us to rearrange tasks once they are saved. Despite these minor issues, the software has reduced our onboarding cycle by nearly half, allowing our team leaders to focus on actual training rather than administrative tasks.

Apex Merchant Solutions: Billing and Order Management FAQ How do I track my order after the November 1 transition? We recently phased out our legacy tracking database to set up a more streamlined portal. For orders placed prior to November 1, please look up your shipment using the original twelve-digit receipt number sent via email. For any orders processed after this date, please use the new eight-digit transaction code found at the top right of your invoice. Why did the price of some items in my cart increase? Due to recent rate hikes initiated by our external paper-milling vendors, we have had to adjust our catalog prices. [1] If you generated an official invoice before the price adjustment, we will honor the original quote. [2] However, items left pending in your online shopping cart without a finalized invoice will automatically reflect the updated pricing. [3] Can I apply multiple promotional coupons to a single purchase? Our system does not permit coupon stacking. If you have multiple promotional codes, you must use them on separate transactions. [4] However, these codes can be combined with our standard bulk-order discounts for qualifying purchases. For specialized billing inquiries, please contact our billing supervisor, Aisha Vance.

【Passage 1】 From: Diego Alvarez (d.alvarez@apexlogistics.com) To: Aisha Patel (aisha.patel@grandoakcrest.com) Date: November 3 Subject: Reservation Update - Apex Logistics Annual Gala Dear Ms. Patel, I am writing regarding our upcoming annual gala scheduled for November 14. We originally booked the Maple Ballroom for 90 attendees under our standard catering package. However, our RSVPs have recently exceeded expectations, and we now have 125 confirmed guests. Could you please adjust our room setup to accommodate this larger group? I believe the Maple Ballroom can handle this capacity if we switch from the individual round-table dining layout to a standing buffet-style reception with cocktail tables. Additionally, we have several guests who require gluten-free options. Since our original "Silver Menu" selection does not include these, we would like to upgrade to the "Gold Tier" catering package, which your website indicates has gluten-free selections as standard. Please let me know if these adjustments are possible and send over the revised invoice. Best regards, Diego Alvarez Event Coordinator, Apex Logistics ──────── 【Passage 2】 MEMORANDUM TO: Banquet and Kitchen Staff FROM: Aisha Patel, Events Director DATE: November 6 SUBJECT: Event Layout and Catering Adjustments - Week of Nov 12 Please review the following updates for the private events scheduled next week. Due to last-minute RSVP changes, we have modified the floor plans and menus for several clients. 1. Summit Financial (Nov 12, Oak Suite): - Guests: 50 - Setup: Round tables (plated dinner) - Menu: Silver Menu (Standard) 2. Apex Logistics (Nov 14, Maple Ballroom): - Guests: 125 - Setup: Standing reception (high-top tables, central buffet station) - Menu: Gold Tier (Note: Kitchen must prepare 15 gluten-free appetizer platters for this group) 3. Vanguard Tech (Nov 15, Pine Room): - Guests: 150 - Setup: Theatre style (lecture layout) - Menu: Beverage and light pastry service only Please ensure the logistics team adjusts the furniture in the Maple Ballroom on the morning of November 14. The kitchen staff should note that the Gold Tier menu for the Apex event requires specialized gluten-free preparation areas to prevent cross-contamination. If you have any questions, please contact me directly.

【Passage 1】 METROPOLITAN AIRPORT AUTHORITY PUBLIC NOTICE: TEMPORARY SHUTTLE SERVICE ADJUSTMENTS Issued: October 5 Please be advised that starting October 15, the Central Access Road at Metropolitan Airport will undergo extensive resurfacing and lane expansion. Consequently, the standard Express Shuttle Bus (Route 4) operating directly between Terminal 1 (International Arrivals/Departures) and Terminal 3 (Domestic/Budget Terminal) will be suspended. During this construction period, which is expected to last until December 20, passengers must use the Temporary Loop Shuttle (Route 4-A). Please note the following service modifications: - Frequency: Route 4-A will depart every 20 minutes (compared to the standard 10-minute frequency of Route 4). - Travel Time: The journey will take approximately 25 minutes, which is 15 minutes longer than the original route. - Transfer Window: Passengers transferring between Terminal 1 and Terminal 3 are strongly urged to allow a minimum of 50 minutes between flights to account for boarding and travel times. As an alternative, travelers may utilize the premium Airport Link light rail, which connects all terminals in under 5 minutes. While the light rail's normal fare is $8.00, this fee is waived for passengers holding an "All-Access Transit Pass" issued by partner airlines (AeroGlobal, Trans-Oceanic, and Vista Air) at their respective check-in counters. We apologize for any inconvenience caused during these infrastructure improvements. ──────── 【Passage 2】 GLOBAL BUSINESS TRAVEL DIGEST November 1 Navigating the Airport Infrastructure Bottleneck By Evelyn Chen Corporate travel managers are finding creative ways to keep their employees on schedule despite ongoing infrastructure upgrades at major hubs. A prime example is the current construction at Metropolitan Airport, which has significantly disrupted terminal-to-terminal transfers since mid-October. At Vanguard Logistics, travel coordinator Sofia Vance has had to completely restructure employee itineraries. "We learned the hard way on October 20 when one of our field service technicians missed a critical connection to a domestic site," Vance notes. "She was traveling on a budget carrier and relied on the temporary Route 4-A shuttle bus. Since then, we have updated our internal travel policy." Vanguard's new policy mandates that all staff members transferring terminals at Metropolitan Airport either build a 60-minute buffer into their flight connections or utilize the airport’s premium light rail system. To facilitate this, Vanguard has partnered with AeroGlobal to ensure that all frequent business travelers are registered for the carrier's corporate loyalty program, which automatically issues the All-Access Transit Pass. Tariq Vance (no relation to Sofia), a senior logistics analyst at Vanguard, recently benefited from this setup. Arriving from London on October 28, Tariq bypassed the long lines at the temporary shuttle bus stop entirely. "Having the transit pass allowed me to board the Airport Link train immediately without paying the standard fee out of pocket," Tariq said. "I made my connection at Terminal 3 with time to spare."

【Passage 1】 Boreal Facility Solutions: Your Partner in Commercial Climate Control Is your commercial space lagging behind modern environmental regulations? At Boreal Facility Solutions, we provide state-of-the-art HVAC retrofitting and air filtration upgrades designed specifically for large-scale retail and corporate environments in the Pacific Northwest. Our Product Lineup: - VX-700 Air Handler: Ideal for smaller spaces aiming for Silver-tier EcoStandard certification. - VX-900 Air Handler: High-capacity climate control engineered for Gold-tier and Platinum-tier EcoStandard certifications. - EX-45 Emergency Exhaust Fan: High-velocity safety ventilation. Crucial for compliance; local safety regulations mandate these systems for all commercial properties exceeding 50,000 square feet. Special Spring Promotion: To celebrate the opening of our new regional office, all service agreements finalized between March 1 and April 15 will qualify for our Spring Incentive Program. This includes a complimentary three-year extended warranty on all air-handler compressor units (a savings of $1,200 per unit) and waived installation fees for any emergency exhaust system upgrades. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Vanguard Retail Group Completes Major Facility Upgrades PORTLAND — May 10. Vanguard Retail Group today announced the successful completion of a comprehensive environmental modernization project at its flagship Seattle outlet, the Pacific Heights Mall. The initiative is a cornerstone of Vanguard's commitment to achieving Gold-tier EcoStandard Certification for all its metropolitan locations by the end of the year. To execute the complex overhaul, Vanguard entered into a formal agreement with Boreal Facility Solutions on March 25. The on-site work, which began in mid-April, was completed ahead of schedule and with minimal disruption to daily retail operations. "We are thrilled with the swift execution of these upgrades," said Diego Silva, Director of Facilities for Vanguard. "By replacing our aging climate control units, we not only ensure compliance with strict regional safety mandates for larger properties but also anticipate a 20% reduction in our annual energy expenditures. Boreal's team delivered exceptional service from planning to final inspection." ──────── 【Passage 3】 BOREAL FACILITY SOLUTIONS Service Verification & Invoice Invoice Date: May 8 Job Reference: #BFS-99421 Client: Vanguard Retail Group Location: Pacific Heights Mall (Seattle) Lead Technician: Aisha Vance Client Sign-off: Diego Silva (May 5) Line Items: 1. 3 x Model VX-900 Main Air Handler Units: $45,000.00 2. 2 x Model EX-45 Emergency Exhaust Fans: $8,000.00 3. Installation Fee (Model VX-900 units): $4,500.00 4. Installation Fee (Model EX-45 fans): $0.00 [Promo Code: SPRING24] 5. Three-Year Extended Compressor Warranty (3 units): $0.00 [Promo Code: SPRING24] Total Due: $57,500.00 Payment Terms: Net 30 days. Thank you for your business!

【Passage 1】 [October 13, 9:15 AM] Aisha: Hi Diego and Sofia. I am draft-writing our feedback for the audio-visual provider we used for yesterday's annual awards ceremony. The evening went well overall, but the sound cutting out during the closing remarks was highly unprofessional. [October 13, 9:22 AM] Diego: Absolutely. We chose that specific package because it came with a dedicated technician to handle troubleshooting. Where was he when the microphone failed? [October 13, 9:26 AM] Sofia: I spoke to him briefly. He told me his shift ended at 9:30 PM. Since the event started at 3:30 PM, he had reached his limit. I didn't realize there was a time limit for the support. [October 13, 9:30 AM] Aisha: Looking at their company website, the single-technician tier only includes six hours of support. They should have asked us if we wanted to pay for additional hours during booking. [October 13, 9:35 AM] Diego: We also need to dispute the travel fee on our final invoice. The Grand Horizon Hall is only 25 miles from their downtown headquarters, so we shouldn't have been charged for that. [October 13, 9:40 AM] Aisha: Good point. I will post a public review detailing these points, as their customer service team has not replied to my emails. ──────── 【Passage 2】 Customer Review: Vanguard AV Solutions Rating: 2/5 Stars Posted by: Aisha M., Event Coordinator at Meridian Enterprises Date: October 14 We hired Vanguard AV Solutions for our annual corporate awards gala held at the Grand Horizon Hall on October 12. While the initial setup, including the HD projector and sound clarity, was impressive, the overall service was disappointing. Our event was scheduled from 3:30 PM to 10:30 PM. However, at 9:30 PM, the technician packed up and left without warning, which resulted in a major audio failure during our final award presentation. We were unaware that our selected package capped technical support at six hours, and we were never offered the option to purchase overtime hours. Additionally, we were surprised to find a $150 travel surcharge on our final invoice. I hope Vanguard's management contacts me soon to address these issues and issue a partial refund. ──────── 【Passage 3】 Vanguard AV Solutions — Event Packages & Policies Make your next corporate event unforgettable with our premier audio-visual setups. We offer four tailored packages to suit your gathering's needs: • Bronze Package ($500): Ideal for small meetings of up to 50 guests. Includes standard stereo speakers and 1 wired microphone. • Silver Package ($1,200): Perfect for mid-sized events of up to 150 guests. Includes standard audio, 2 wireless microphones, and basic stage lighting. • Gold Premium Package ($2,500): Designed for large venues of up to 500 guests. Includes high-fidelity surround sound, 4 wireless microphones, an HD projector with a motorized screen, and one dedicated on-site technician. • Platinum Gala Package ($4,500): Our ultimate setup for up to 1,000 guests. Includes concert-grade audio, a customized light show, multi-screen projection, and two dedicated on-site technicians. Important Information: - Support Hours: On-site technicians included in the Gold Premium and Platinum Gala packages are contracted for up to 6 hours of service. Additional hours must be requested at least 48 hours prior to the event and are billed at a rate of $75 per hour. - Travel Policy: All package prices include delivery and setup within a 30-mile radius of our downtown offices. Locations outside this radius are subject to a flat $150 travel surcharge. - Cancellations: Full refunds are provided for cancellations made at least 7 business days prior to the scheduled event.

【Passage 1】 To: Tomas Rojas <tomas.rojas@velotech-global.com> From: Amara Vance <amara.vance@velotech-global.com> Date: October 12 Subject: Lumina-X Review Request Hi Tomas, I received an inquiry yesterday from Hina Chen, who runs the popular technology blog TechVantage. She is eager to write a comprehensive review of our upcoming Lumina-X projector. As you know, this product represents a major step forward for VeloTech's office equipment line, and positive media coverage is critical. Please reply to her and confirm that we would be happy to provide a review unit. However, you must emphasize that she will need to comply strictly with our updated media guidelines. Since the launch date was recently pushed back from November 5 to November 15, we need to make sure we do not distribute any devices too early. Please coordinate with the logistics team to ensure we have a unit set aside for her, and make sure she signs the standard non-disclosure agreement before we dispatch anything. Thanks, Amara Vance Public Relations Manager, VeloTech ──────── 【Passage 2】 VELOTECH GLOBAL — INTERNAL MEMORANDUM TO: All Marketing and Public Relations Staff FROM: Executive Board of Directors DATE: October 5 SUBJECT: Revised Product Disclosure and Media Embargo Policy In light of recent unauthorized leaks regarding upcoming product releases, the Executive Board has approved a revised Media Embargo Policy, effective immediately. This policy is designed to protect our intellectual property and ensure a coordinated marketing campaign. Key guidelines include: 1. Shipping Restrictions: Review units of unreleased hardware may not be shipped to any media representative, journalist, or independent blogger earlier than 21 days before the official public release date. 2. Publication Embargo: All external reviewers must sign a written agreement promising not to publish, broadcast, or post any reviews, images, or opinions of the product before the official embargo lifts. The embargo will automatically lift exactly five days prior to the official release date. 3. Inventory Tracking: The PR department is required to log the serial number and recipient name for every review unit distributed. All shipments of review hardware must be authorized by the PR Manager. Failure to adhere to these guidelines may result in the forfeiture of future review units for the offending media outlet and internal disciplinary action for the responsible staff member. ──────── 【Passage 3】 VeloTech Newsroom FOR IMMEDIATE RELEASE October 20 VeloTech Announces New Launch Date for Lumina-X Projector TOKYO — VeloTech Global today announced that the official release of its highly anticipated Lumina-X projector has been rescheduled. Originally set to be released on November 15, the product's official launch date has now been finalized for November 20. This minor adjustment is due to unexpected customs-clearance delays affecting our primary shipping containers. "We want to ensure that our retail partners worldwide are fully stocked on day one," said Bjorn Lindstrom, Vice President of Global Logistics. "This brief delay guarantees a seamless purchasing experience for our corporate clients." To accommodate this change, the public online demonstration has been rescheduled for November 10. Additionally, approved media outlets and technology reviewers will receive their evaluation packages starting November 1. The official publication embargo for product reviews will now lift on November 15. For media inquiries or to register for the virtual demonstration event, please visit www.velotech-global.com/newsroom.