Latihan TOEIC Reading 10

Dear Ms. Sofia, Thank you for choosing the Grand Vista Resort for your upcoming company banquet on October 15. We have successfully processed the change to your dining package. As requested, we will replace the seafood platter with a vegetarian option. Please note that this adjustment will not affect the overall price per person. (1)_______, we require the final headcount by October 8 to ensure our chefs have sufficient ingredients. (2)_______ Once we receive this information, we will send you the (3)_______ invoice. Please review it carefully to confirm that all details are (4)_______.

To: All Staff From: Logistics Department Date: October 12 Subject: Updated Airport Shuttle Schedule Starting next Monday, the schedule for our complimentary shuttle to Metropolitan Airport (1) ______ to accommodate earlier morning departures. The first shuttle will now depart the main lobby at 5:30 A.M. instead of 6:15 A.M. (2) ______. Consequently, employees with early flights will no longer need to arrange private taxis. Please note that seats must still be reserved at least 24 hours in (3) ______ through our online travel portal. If you have any questions regarding this change, please contact the transport coordinator, Carmen Vega. We hope this adjustment (4) ______ your business travel planning.

Attention Tenants, Please be advised that the main passenger elevators in the West Tower will undergo scheduled upgrades starting next Monday. This project is part of our ongoing commitment to improving building (1) ------. During this period, only one elevator will remain operational. Consequently, wait times during peak morning and afternoon hours are expected to be longer than usual. (2) ------. We highly recommend using the service elevator near the loading dock, which will be temporarily opened for general use. We apologize for any (3) ------ this may cause and appreciate your patience. If you have any questions, please (4) ------ facilities manager Aisha Vance at extension 402.

This year’s annual charity drive, coordinated by Aisha Vance from the public relations department, was an outstanding success. Over the course of two weeks, employees across all regional offices contributed to the clothing and book collection. Thanks to your remarkable (1), we gathered over 1,500 items for the local community center. (2) Additionally, the corporate headquarters has agreed to match every physical donation with a five-dollar financial contribution. This means we will also be (3) a significant monetary sum to the center next week. We sincerely thank everyone who (4) in making this event our most successful outreach program to date.

Subject: Draft of upcoming industry feature Date: October 12 From: Priscilla Vance <pvance@vancepr.com> To: Tomas Lindqvist <tlindqvist@nordicbiotech.com> Dear Tomas, I have received the final proof of the feature article about Nordic BioTech scheduled for the November issue of Global Industry Review. The editor accepted all of our suggested revisions regarding your new eco-friendly packaging initiative. However, they requested one high-resolution photograph of your research facility by this Friday to accompany the piece. Could you please send me a suitable image from your media kit? Once I forward it to them, they will finalize the layout. Best regards, Priscilla

MEMORANDUM TO: All Staff FROM: Aisha Vance, Human Resources Director DATE: October 12 SUBJECT: Annual Performance Self-Evaluations As we approach the end of the fiscal year, it is time to begin our annual performance review process. All employees must complete and submit their self-evaluation forms by Friday, October 27. Please note that we have transitioned to a new online portal, TalentTrack, for this year's submissions. You should have received an automated email yesterday containing your temporary login credentials. If you experience any technical difficulties while navigating the portal, please contact the IT helpdesk immediately. Late submissions will not be accepted, as managers require this feedback to prepare for your upcoming one-on-one review meetings in November.

Important Update regarding Return Policy Effective November 1, Solis Appliances will implement a revised policy for returns and refunds on all promotional items. Under the new guidelines, any products purchased using promotional coupons, seasonal discounts, or clearance event pricing will no longer be eligible for direct cash or credit card refunds. Instead, customers returning these items within the standard 30-day window will receive store credit, which remains valid for 12 months from the date of issue. Please note that this policy change does not affect our standard product warranties. If any appliance is found to be defective upon delivery, customers are encouraged to contact our customer support team immediately. To facilitate a swift resolution, please have your original invoice and transaction receipt ready. Additionally, we are pleased to introduce our new online tracking system. Customers can now monitor the status of their return requests and store credit balances directly through our website by entering their order number. We appreciate your continued business and strive to make your shopping experience as seamless as possible.

The renowned culinary group, Apex Dining, has announced the launch of its new customer loyalty program, "The Gold Table Initiative," across all fifteen of its boutique restaurants starting next month. Designed to enhance the dining experience for frequent guests, the program offers tiered benefits, including priority reservations during peak hours and complimentary dessert pairings curated by the pastry chefs. According to Director of Guest Relations, Sofia Silva, the initiative is a response to the growing demand for flexible booking options. Under the new system, members at the premium level can modify their reservation times up to two hours before their scheduled arrival without incurring any cancellation fees. Additionally, members will receive early notifications about seasonal menu launches and exclusive chef-hosted tasting events. To register, patrons can download the updated Apex Dining mobile application or speak with a host during their next visit. The group hopes this digital transition will reduce wait times and elevate guest satisfaction.

Are you planning a business trip to the capital? MetroPort Express is here to simplify your commute from the international airport. Our premium shuttle service operates twenty-four hours a day, providing direct transportation to all major business districts and partner hotels. With MetroPort Express, you do not have to worry about your luggage. Our unique baggage-forwarding feature allows you to hand over your bags at our airport terminal counter. We will deliver them securely to your hotel room within two hours, leaving you free to head straight to your first corporate meeting or client presentation. Every vehicle in our modern fleet is equipped with high-speed wireless Internet, power outlets, and comfortable seating, allowing you to remain productive while on the road. To celebrate our fifth anniversary, we are offering a fifteen percent discount on all online reservations made through our newly updated mobile application this month. Book your ride today and experience seamless business travel.

FOR IMMEDIATE RELEASE Apex Facilities Group Completes Ventilation Upgrades Across Commercial Portfolio SPOKANE — October 12 — Apex Facilities Group today announced the successful completion of its comprehensive ventilation and air filtration upgrade project across all ten of its managed commercial properties in the city center. The initiative, which began last November, was finalized two weeks ahead of schedule. Under the supervision of Sofia Alvarez, Director of Operations, the project involved replacing outdated climate control units with energy-efficient models. These new systems feature medical-grade air filtration and automated temperature regulation. According to Apex, the modern installations are expected to lower building energy consumption by approximately 15 percent annually. Additionally, tenants will now have direct access to digital control panels in their individual suites, allowing them to adjust regional airflow to suit their specific office needs. "Our priority is to maintain clean, comfortable, and sustainable workspaces for our tenants," said Alvarez. "This upgrade represents a major step forward in our commitment to modernizing our regional facilities."

VeloTech Solutions Annual Charity Drive & Community Fair Date: Saturday, October 14 Location: North Lawn and Main Assembly Hall SCHEDULE OF EVENTS 08:30 AM – 09:30 AM Volunteer Sign-in & T-shirt Distribution Location: Lobby | Coordinator: Aisha Patel 09:30 AM – 11:30 AM Neighborhood Clean-up Campaign Location: Surrounding streets | Note: Bags and gloves provided 11:30 AM – 01:00 PM Charity Luncheon & Silent Auction Location: Main Assembly Hall | Catering: Green Garden 01:00 PM – 02:30 PM Panel Discussion: "Corporate Giving" Location: Seminar Room B | Moderator: Rajiv Nair 02:30 PM – 03:00 PM Presentation of Proceeds & Closing Remarks Location: Main Assembly Hall IMPORTANT NOTES: - All participants must wear closed-toe shoes for the clean-up campaign. - Proceeds from the silent auction will be donated entirely to the local children's hospital. - To register a guest for the luncheon, please update your online attendance form by Wednesday, October 11.

[10:15 AM] Aisha: Diego, did you have a chance to look at the draft for the new blog post about our sustainable packaging initiative? [10:18 AM] Diego: Yes, I just finished reading it. The tone is perfect, but I noticed we mentioned the launch date as October 15. The production team just told me it's delayed to October 22. [10:20 AM] Aisha: Oh, thanks for catching that. I will update the date right away. What about the images? [10:22 AM] Diego: They look great, but we should probably include a caption identifying the team members in the second photo. [10:24 AM] Aisha: Good point. I'll ask Yuki to provide their names. By the way, the PR director wants to review the final version before it goes live. [10:26 AM] Diego: I can handle that. I have a meeting with her at 11:30 AM anyway, so I can show it to her then. [10:27 AM] Aisha: That would be perfect. I'll send you the updated link in five minutes.

As the head of Human Resources at VeloTech Solutions, I am writing to share our experience with the TalentSync onboarding platform after our first quarter of implementation. [1] Initially, we acquired this system to streamline our new-hire documentation, which previously required manual entry by our HR assistants. [2] The automated portal has indeed reduced data-entry errors significantly. However, we encountered unexpected integration issues with our existing payroll database, forcing our IT department to design a custom patch last month. [3] Furthermore, while the software's applicant-tracking feature is highly intuitive, the performance review module lacks the customization our department requires for annual evaluations. We reached out to technical support regarding this, and they indicated that an upgraded module is available but requires an additional subscription fee. [4] Ultimately, while the platform has successfully modernized our initial hiring workflow, the hidden costs for essential add-ons make it difficult to fully recommend to mid-sized firms on a restricted budget.

Frequently Asked Questions: Bulk Order Pricing and Invoicing [1] At Apex Merchant Services, we strive to keep our catalog prices stable. However, because our external vendors occasionally raise prices without prior warning, the final invoice for high-volume orders may sometimes differ slightly from the initial quote. [2] If a vendor price hike occurs after you place an order but before shipment, we will temporarily hold the transaction and notify your designated account representative. [3] You will then have forty-eight hours to approve the adjusted invoice or cancel the order for a full refund to your original payment method. If we do not hear back from you within this timeframe, the order will be automatically called off to prevent unauthorized charges. [4] Please note that once an order has left our distribution center, we cannot retroactively apply promotional coupons or discounts. For real-time updates on your shipment status, please enter your tracking number on our Delivery Portal.

【Passage 1】 To: Tomas Lindstrom <tlindstrom@grandspirehotel.com> From: Carmen Ortiz <c.ortiz@verdantlogistics.com> Date: October 12 Subject: Booking Reference #VL-9942 - November 15 Dear Mr. Lindstrom, I am writing regarding our company's upcoming annual dinner scheduled for November 15 in the Emerald Hall. Currently, our reservation is secured from 6:00 PM to 9:00 PM. However, we have just confirmed that Dr. Aisha Rahman will be delivering a keynote address at our event, so we would like to extend our booking until 11:00 PM. Additionally, we would like to upgrade our dining package for our 120 confirmed guests. We currently have the Standard Buffet selected, but we wish to switch to the Deluxe Organic Platter to better accommodate various dietary preferences. Please let me know if these adjustments are possible and how they will affect our final invoice. Best regards, Carmen Ortiz Event Coordinator, Verdant Logistics ──────── 【Passage 2】 To: All Events, Catering, and Facilities Staff From: Tomas Lindstrom, Events Manager Date: October 14 Subject: Event Schedule Adjustments for November 15 Please review the following schedule adjustments and instructions for the events on Friday, November 15. 1. Verdant Logistics Dinner (Booking #VL-9942): This client has requested a two-hour extension, changing their event times to 6:00 PM–11:00 PM. Because the Emerald Hall is reserved for a local art exhibition setup starting at 9:30 PM, we cannot accommodate their extended hours there. I have consulted with the client and relocated their dinner to the Grand Atrium. * Pricing Policy: The Grand Atrium normally incurs a premium rate of $150 per hour, compared to the Emerald Hall's $120 per hour. However, per company policy, when we relocate a client due to our own scheduling conflicts, we apply the lower room rate ($120/hour) for the entire duration, provided the client selects a Tier-2 catering package or higher. Since they upgraded to the Deluxe Organic Platter (a Tier-2 option), they qualify for this discounted rate. * Staff Action Items: - Chef Nikolai: Please update the kitchen orders for 120 servings of the Deluxe Organic Platter. Ingredients must be finalized with our food vendors by November 1. - Facilities Team: Set up the Grand Atrium with banquet round tables for 120 guests by 4:00 PM on November 15. 2. AeroTech Quarterly Seminar: No changes. They remain in the Blue Room from 1:00 PM to 5:00 PM.

【Passage 1】 Westside Airport Rail Link (WARL) Service Announcement Please be advised that the WARL express train service between Metropolitan Airport and the city center will be temporarily suspended from Sunday, November 3, through Saturday, November 9. This suspension is necessary to perform critical signaling upgrades and track modernization to ensure long-term reliability. During this seven-day maintenance period, WARL will operate a replacement Express Shuttle Service (designated as Bus 90X). The shuttle buses will depart every 15 minutes from the ground transportation area outside Terminal 2 and run directly to Downtown Plaza. There is no additional fare required for passengers holding valid airline boarding passes for that day. Luggage Restrictions for Bus 90X: To ensure passenger safety and efficient boarding, strict baggage limitations will be enforced on the Express Shuttle Service. Due to the restricted capacity of the under-bus storage compartments, each passenger is permitted a maximum of one piece of luggage. This item must not exceed 20 kilograms (44 pounds) in weight or 62 linear inches (length + width + height) in total dimensions. Passengers traveling with oversized baggage, heavy equipment cases, or multiple large bags will not be permitted to board Bus 90X. Such passengers are advised to utilize local taxi services or the standard municipal bus system (Route 14), which departs from Terminal 1 and connects to North Station. Route 14 does not enforce baggage size restrictions, though travel times may be significantly longer. ──────── 【Passage 2】 Logistics and Commuter Adjustments Ahead of Trade Expo By Lena Lindqvist, Travel & Commerce Daily The upcoming suspension of the Westside Airport Rail Link (WARL) from November 3 to November 9 is expected to complicate logistics for thousands of attendees heading to the annual International Trade Expo. The prestigious four-day event, which runs from November 4 to November 7 at the Downtown Exhibition Center adjacent to Downtown Plaza, typically relies heavily on the high-speed rail link to transport international visitors from Metropolitan Airport. Exhibitors with heavy promotional materials are particularly affected by the strict baggage restrictions placed on the temporary 90X shuttle buses. Sofia Varga, creative director of Varga Designs, expressed concern over the coordination of her company's booth materials. "Our team is flying in with three large display crates containing product samples and banner stands," Varga explained. "Each crate weighs approximately 30 kilograms, which automatically disqualifies them from the complimentary 90X shuttle service. To adapt, we have contracted Swift-Post, a private freight courier, to transfer our exhibition materials directly from the cargo terminal to our hotel. My team and I will still take the 90X shuttle to save on transit costs, but coordinating this split shipment has added unexpected logistics expenses." In contrast, individual attendees traveling light expect minimal disruption. Tomas Lindstrom, a software consultant arriving on November 4, plans to proceed directly to the venue. "Since I only have a compact carry-on suitcase and a laptop backpack, the 90X shuttle is the most practical option for me," Lindstrom said. "As long as the departures remain frequent, the rail closure should not delay my attendance at the opening keynote."

【Passage 1】 Maximize Efficiency with Apex Climate Solutions Is your office temperature affecting employee productivity? At Apex Climate Solutions (ACS), we keep your business running smoothly with our commercial HVAC maintenance agreements. We service all major cooling, heating, and ventilation systems. Our flagship "Premium Shield Plan" is designed for high-occupancy commercial properties: • Scheduled Care: Comprehensive bi-annual system inspections and filter replacements. • Rapid Response: Guaranteed emergency dispatch within four hours of service calls, 24/7. • Cost Savings: Free labor on all standard seasonal maintenance visits and a 15% discount on any necessary replacement parts. • Digital Tracking: Immediate access to comprehensive digital service logs for compliance auditing. Contact us at info@apexclimate.com to protect your facilities today. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Veloce Property Group Partners with Apex Climate Solutions SEATTLE—October 15. Veloce Property Group, a premier regional commercial real estate operator, announced today that it has signed a multi-year service agreement with Apex Climate Solutions (ACS). Starting November 1, ACS will assume complete responsibility for the heating, ventilation, and air conditioning (HVAC) systems across all five of Veloce's office parks. To guarantee minimal operational disruptions for its corporate tenants, Veloce has enrolled all its properties in ACS's top-tier Premium Shield Plan. "Our tenants deserve a comfortable and reliable working environment," said Aisha Vance, Director of Facilities at Veloce. "By partnering with ACS, we are ensuring that any climate control issues are addressed rapidly by certified technicians." The transition will begin at Veloce’s largest facility, the Oakridge Commerce Center, which houses several major technology and financial firms, before rolling out to the remaining four properties over the next three months. ──────── 【Passage 3】 Apex Climate Solutions SERVICE WORK ORDER & TENANT SIGN-OFF Work Order: #ACS-88902 Service Date: November 12 Client: Veloce Property Group Location: Oakridge Commerce Center, Building B (Suite 400) Technician: Tariq Malik Services Performed: Performed scheduled seasonal inspection of the primary rooftop air handling unit. Cleaned coils, cleared condensate lines, and replaced standard intake filters. During inspection, a failing condenser fan motor was identified and replaced to prevent unexpected system shutdown. Parts and Labor Summary: - Bi-annual System Inspection: Covered under contract - Replacement Intake Filters (x4): Covered under contract - Condenser Fan Motor (Part #CF-990): $340.00 (Standard List Price: $400.00) - Labor (2.5 hours): $0.00 (Covered under contract) Total Invoice Amount to Client: $340.00 Tenant Acknowledgment: I confirm that the technician completed the maintenance tasks described above and that climate control in Suite 400 has been fully restored. Authorized Signature: Sofia Chen Tenant Company: Lumina Tech

【Passage 1】 **Aisha** [9:15 AM]: Have we finalized the booth setup for the Velo software launch? The expo doors open at 1:00 PM today. **Tomas** [9:17 AM]: Almost. The digital banners are up, but the interactive terminal from Prime Exhibit Rentals is missing the HDMI adapter. I called them, and they said they'd send a technician, but their standard troubleshooting delivery takes four hours. **Rajiv** [9:20 AM]: That’s too late. Let's look at their website. If we upgrade to "Priority Express Venue Service," they guarantee delivery within an hour. There's an extra charge, but we can cover it using our department's emergency fund. **Aisha** [9:22 AM]: Good idea, Rajiv. I'll submit the request on their portal right now under our company name (Apex Tech Solutions, Booth 402). **Tomas** [9:25 AM]: Perfect. Let's make sure we leave them a review on the feedback forum depending on how fast they get here. ──────── 【Passage 2】 **Prime Exhibit Rentals – Client Feedback** **Reviewer**: Aisha K., Apex Tech Solutions **Rating**: 4/5 Stars **Date**: October 14 **Title**: Prompt recovery saves our launch! We utilized Prime Exhibit Rentals for the Global Logistics Expo on October 14. We ran into an issue where our rented terminal lacked a crucial connector. Thanks to their premium on-site dispatch option, a technician named Leo arrived at Booth 402 within 45 minutes of our online request. He not only brought the missing adapter but also helped us configure the display settings. The only reason I am not giving 5 stars is that the initial order checklist was incomplete, which caused us unnecessary stress right before our 1:00 PM product launch. Still, their rapid response saved the day! ──────── 【Passage 3】 **Prime Exhibit Rentals — Services & FAQ** * **Standard Venue Delivery**: Free delivery to all registered exhibition booths. Orders placed before 9:00 AM are delivered by noon. Orders placed after 9:00 AM are delivered within four hours. * **Priority Express Venue Service**: Guaranteed delivery within 60 minutes of request for a flat fee of $75. Available only between 8:00 AM and 5:00 PM. * **Technical Support on Demand**: If equipment is faulty or missing components upon arrival, standard troubleshooting assistance is scheduled within two hours. Clients with active "Priority Express" status receive immediate dispatch with a dedicated technician. * **Refund Policy**: Errors made in the initial packing checklist are eligible for a full refund of the delivery fee, provided a feedback form is submitted within 48 hours of the event's conclusion.

【Passage 1】 From: Yuki Vance <y.vance@greenlifenordic.com> To: Rajiv Nair <r.nair@nairpr.com> Date: October 12 Subject: RE: Draft Launch Campaign Dear Rajiv, Thank you for sharing the initial draft of the launch announcement for our new "BioWare" line. Our legal department reviewed the text this morning and raised a critical concern. They insisted we refrain from claiming the items are "fully compostable in backyard gardens," as we currently lack that specific certification. Instead, we must state that they are "certified biodegradable under standard industrial composting conditions" to ensure compliance with trade standards. Additionally, due to an unexpected machinery delay at our Gothenburg production facility, we are forced to push back the official public launch of the line by exactly two weeks from our original November 1 target. Consequently, please adjust the media distribution schedule accordingly. Best regards, Yuki Vance Brand Manager, GreenLife Nordic ──────── 【Passage 2】 MEMORANDUM TO: Nair PR Associates FROM: Rajiv Nair, Director DATE: October 13 SUBJECT: Schedule Adjustments - GreenLife Nordic Campaign As a follow-up to our meeting yesterday, GreenLife Nordic has requested two critical changes to our promotional strategy for their upcoming BioWare kitchenware line. Please implement these updates immediately: First, due to their manufacturing delay, we must reschedule the distribution of our promotional kits. We will now dispatch these media packages to all outlets exactly ten days prior to GreenLife Nordic's rescheduled public launch date. Second, review all drafted press materials. You must replace any phrasing that suggests the kitchenware can be decomposed at home with references to "certified industrial composting performance." To divide the workload: Fatima will handle outreach to local eco-blogs, while Tomas will coordinate with national trade publications to secure product reviews. Let's ensure all target editors receive their materials on time. ──────── 【Passage 3】 https://www.greenlifenordic.com/news/bioware-launch **GreenLife Nordic Unveils "BioWare" Kitchen Solutions** Stockholm — November 15 Today, GreenLife Nordic officially introduces "BioWare," our newest collection of plant-based plates and utensils. Designed for modern, environmentally conscious households, the BioWare line offers a durable yet fully sustainable alternative to traditional single-use plastics. Every item in this collection is certified biodegradable under standard industrial composting conditions, ensuring that our products return to the earth without leaving harmful residues behind. To celebrate this milestone, GreenLife Nordic is hosting an exclusive interactive demonstration at our flagship retail store in Stockholm on November 18. Visitors will have the opportunity to meet our lead designer, Ingrid Larson, and receive a complimentary starter kit. Online pre-orders are now officially open on our website, with shipping scheduled to commence on November 22.