TOEIC Reading Mock Test 9

Dear Mr. Tomas, Thank you for choosing the Grand Vista Resort for your upcoming stay. We are pleased to (1) _______ that your reservation for the Executive Suite from October 12 to October 15 has been secured. Regarding your request for an early check-in, we will make every effort to have your room ready by 11:00 A.M. (2) _______. Please note that standard check-in begins at 3:00 P.M., so we appreciate your patience if a brief wait is required. (3) _______. Additionally, as a loyalty member, you are entitled to a complimentary daily breakfast at our rooftop bistro. We look forward to (4) _______ you next week.

MEMORANDUM TO: All Staff FROM: Sofia, Travel Operations DATE: October 12 SUBJECT: Airport Shuttle Route Changes Please note that starting next Monday, the company's daily airport shuttle will temporarily change its route. Due to planned road maintenance on the expressway, the shuttle (1) the North Terminal entrance. Instead, passengers will be dropped off at the South Terminal transit center. (2) , travel times to the airport may increase by up to fifteen minutes. (3) Please plan your departure times accordingly to ensure you do not miss your flights. We appreciate your (4) during this temporary disruption.

Please be advised that the building's heating and ventilation system is scheduled for a comprehensive inspection. (1) this routine maintenance, airflow throughout the building will be temporarily reduced. The work is scheduled to take place on Saturday, October 14, from 8:00 A.M. to 4:00 P.M. (2). We recommend that tenants close all windows and adjust their personal schedules accordingly. Our goal is to ensure that the system (3) efficiently during the upcoming winter months. We apologize for any (4) this may cause and thank you for your cooperation.

Last week, our company launched its tenth annual Charity Drive, an event dedicated to supporting local community shelters. According to Aisha, the event coordinator, organizers have set an ambitious goal to collect over 5,000 canned food items by the end of this month. (1) ________, employees are encouraged to donate non-perishable goods at the designated collection bins located in the main lobby. (2) ________. Volunteers will also be needed next Friday to help sort and pack the donations. If you are interested in (3) ________ in this effort, please sign up on the company intranet by Tuesday. Your active (4) ________ will make a significant difference to families in need within our neighborhood.

Subject: Draft review for GreenTech partnership To: Rajiv Patel <r.patel@apexmedia.com> From: Fatima Al-Farsi <f.farsi@apexmedia.com> Date: October 12 Hi Rajiv, Could you please review the attached draft of the press release regarding our new partnership with GreenTech Solutions? I want to make sure we highlight how this collaboration will help us reduce our carbon footprint by fifteen percent over the next two years. Please check the media contact information at the bottom of the document to ensure your direct phone line is correct. I would like to distribute this to our national media contacts by Thursday morning, so please send me your feedback by Wednesday at 3:00 P.M. Thanks, Fatima

MEMORANDUM TO: All Staff FROM: Ingrid Lindstrom, HR Director DATE: October 12 SUBJECT: Mid-Year Performance Evaluations As we approach the end of the second quarter, it is time to begin our mid-year performance evaluation process. All employees must complete their self-evaluation forms on the HR portal by Friday, October 20. These forms allow you to reflect on your achievements and identify areas for professional growth. Once submitted, your department supervisor will schedule a one-on-one meeting with you to discuss your feedback. Please ensure your submission is thorough, as these assessments are vital for determining upcoming promotion opportunities. Thank you for your cooperation.

NOTICE: Updates to Return and Warranty Policy Effective November 1, Veloce Retail will implement a streamlined policy for online orders. To ensure prompt service, all refund requests for items damaged during shipping must now be submitted within 14 days of receipt. Customers are requested to use our online portal to submit a clear photograph of the defect along with the digital invoice. Additionally, we are transitioning to a new real-time order tracking system. Starting next week, when an order is dispatched from our warehouse, an email containing an active tracking link will be automatically generated. Please note that promotional items purchased using special coupon codes remain eligible only for store credit, not cash refunds. For any questions regarding these policy adjustments, please contact Tomas Alvarez at support@veloceretail.com. We appreciate your continued business.

Local restaurant group Verdant Bistro has announced a major update to its loyalty rewards program, designed to attract more corporate clients. Starting next month, members of the 'Elite Diner' circle will receive complimentary room rentals for private business events at any of their four locations. According to program director Fatima Al-Sabah, this initiative aims to help businesses host dinners and presentations without worrying about venue fees. To qualify for the upgrade, accounts must maintain a minimum spend of $1,500 per quarter. Additionally, the group plans to introduce a customized catering menu featuring seasonal dishes crafted by executive chef Diego Silva. Members can access this exclusive menu starting October 1 through the mobile app, where they can also book event spaces directly. Verdant Bistro hopes these changes will strengthen its partnerships with regional firms.

Tired of waiting in long lines at airport check-in counters and baggage claim carousels? AeroTransit offers a seamless solution for modern business travelers. We pick up your luggage directly from your home or office and deliver it straight to your destination hotel anywhere in the world. With our reliable door-to-door service, you can travel light, breeze through security, and head straight to your meetings upon arrival. Every shipment includes real-time digital tracking, complimentary insurance up to $1,000, and guaranteed on-time delivery. [1] For international trips, our dedicated logistics team handles all customs documentation to ensure your belongings clear customs without delay. [2] Book your next shipment at least 72 hours before your flight departure to secure our standard rates. [3] First-time users can enter the promotional code FLYLIGHT at checkout to receive a 15% discount on their first order. [4] Let AeroTransit carry the weight of your next business trip.

FOR IMMEDIATE RELEASE Apex Properties Partners with EcoAir Solutions for Facility Upgrades VALENCIA — Apex Properties announced today that it has finalized an agreement with EcoAir Solutions to modernize the climate control systems across its entire downtown commercial portfolio. The project, scheduled to begin next month, involves replacing outdated heating and air-conditioning units with state-of-the-art, energy-efficient systems. According to Sofia Vance, Director of Facilities at Apex Properties, the initiative aims to reduce the company's carbon footprint by 25 percent over the next two years. Additionally, the new systems are expected to lower monthly utility expenses for commercial tenants. To minimize disruption to daily business operations, all high-noise maintenance activities will be conducted during weekend hours. Furthermore, EcoAir Solutions will provide temporary portable cooling units in designated office spaces if any service interruptions occur during regular business hours. The entire system overhaul is projected to be fully completed by late autumn, ahead of the winter heating season.

Apex-V Product Launch Itinerary Date: October 18 Coordinator: Rajiv Patel Location: Grand Ballroom, Plaza Hotel 09:00 AM - 09:30 AM Registration and Welcome Coffee (Lobby) 09:30 AM - 10:30 AM Opening Address & Live Demonstration (Main Stage) Presented by Sofia Lindqvist, Lead Developer 10:30 AM - 11:30 AM Interactive Q&A Session (Press Room) Moderated by Lukas Meyer, PR Director 11:30 AM - 01:00 PM Networking Lunch & Hands-on Testing (Exhibition Hall) Attendees can experience the new software at designated kiosks. 01:00 PM - 02:00 PM Keynote Speech: The Future of Workspace Tech (Main Stage) 02:00 PM - 02:30 PM Closing Remarks & Gift Distribution (Lobby) Important Information: * All attendees must wear their event badges visibly at all times. * To receive the complimentary gift bag, guests must present the ticket issued during morning registration.

[10:15 A.M.] Tomas: Hi team, we need to finalize the press release for the Eco-Wrap line before noon. Yuki, did you finish updating the quote from our CEO? [10:18 A.M.] Yuki: Yes, I just updated it in the shared folder. I also added a brief paragraph about our new supplier in Brazil to address the local sourcing questions we got yesterday. [10:21 A.M.] Aisha: I've uploaded the high-resolution product photos. Do we want to include the infographics about energy savings too? [10:23 A.M.] Tomas: Let's hold off on those. We should save them for the social media launch next Tuesday to keep some content fresh. [10:25 A.M.] Yuki: Good point. By the way, the media contact list is ready. I will distribute the release as soon as you give the green light. [10:27 A.M.] Tomas: I'm reviewing the final draft now. Aisha, can you double-check the image captions? [10:29 A.M.] Aisha: I'm on it.

Title: Review of OnboardEase HR Suite Reviewer: Ingrid Lindstrom, HR Director Date: October 14 Our company recently transitioned to OnboardEase to manage our hiring and new-employee onboarding processes, particularly for our rapidly expanding design and marketing departments. Previously, tracking applicant documents and coordinating introductory training schedules required hours of manual spreadsheet updates. OnboardEase has automated these workflows seamlessly. The automated document-tracking feature alone has reduced our processing time by half, ensuring that tax forms and signed contracts are filed correctly before an employee's first day. However, we did encounter a minor setback when configuring the shift-coverage scheduling module on mobile devices. The interface did not display correctly on smaller screens. Fortunately, when I contacted their technical support desk, a representative named Rajiv immediately provided a tailored temporary workaround. He also confirmed that a permanent fix would be included in the next monthly software update. Aside from this small glitch, the platform has greatly modernized our administrative operations, and I highly recommend it to any HR team looking to phase out paper-based records.

VeloCart Solutions — Invoice & Warranty FAQ How do I track my order once an invoice is issued? After your invoice is generated, you will receive a confirmation email with a unique tracking code. If you placed a bulk order through our printed catalog, please allow up to 48 hours for our system to update. You can enter this code on our order tracking page to monitor your shipment. What should I do if a product in my order is defective? Under our standard two-year warranty, you are eligible for a full refund or replacement. To initiate a claim, you must upload a digital copy of your original receipt. Please note that we do not look up transactions based on your tracking number alone; the physical or digital invoice is mandatory to verify the purchase. Can I modify an order after checking out? To keep our dispatch operations running smoothly, we cannot make changes to orders once payment has been processed. However, if you need to add items, you may place a new order. For bulk order discounts, please contact our account manager, Sofia Vance, before submitting your final transaction.

【Passage 1】 From: Aisha Al-Jamil <aisha.aljamil@aegiscorp.com> To: Tomas Lindstrom <t.lindstrom@vantagecatering.com> Date: October 28 Subject: Urgent Booking Changes - Nov 14 Event Dear Tomas, I hope this email finds you well. Regarding our upcoming company banquet on November 14, our guest count has unexpectedly increased from the original 80 attendees to 115. I know we initially reserved the Emerald Room, but I am concerned it will be too crowded. Could we possibly upgrade to the Grand Ballroom? If that is unavailable, please let me know what other spaces you have that can comfortably accommodate us. Additionally, we have some dietary updates: three of our guests have requested vegan meals. Could we substitute the Honey-Glazed Salmon with the Stuffed Portobello for those three individuals? Please let me know if this adjustment will alter our current quote of $75 per person. Thank you for your assistance, Aisha Al-Jamil Event Committee Chair, Aegis Corp ──────── 【Passage 2】 MEMORANDUM To: Kitchen Staff and Banquet Servers From: Tomas Lindstrom, Events Manager Date: October 30 Subject: Event Adjustments for Nov 14 (Aegis Corporate Banquet) Please note the following modifications for the Aegis Corporate Banquet scheduled for Thursday, November 14. Since the Grand Ballroom was booked months ago for a private wedding, we have assigned this group to the Terrace Pavilion instead of their original choice. The guest count is now finalized at 115. Under our venue policy, since their party exceeds 100 guests, the standard $200 space surcharge for the Pavilion is fully waived, and the per-head rate remains at the agreed $75. Our chef has approved the dietary request: we will serve 112 salmon entrees and 3 stuffed portobello entrees. Please be aware that the portobello dish requires a longer baking time. To ensure all entrees are served hot and at the same time, dinner service will begin at 8:15 PM rather than 8:00 PM. Please adjust your prep schedules accordingly. Tables should be arranged in clusters of eight.

【Passage 1】 METROPOLITAN TRANSIT AUTHORITY (MTA) PUBLIC NOTICE: EXPRESS RAIL LINK TEMPORARY SUSPENSION Please be advised that the Express Rail Link (ERL), which connects the Central Terminal to the International Airport, will undergo essential track modernization and safety upgrades. To facilitate these improvements, all train services on this line will be temporarily suspended from October 12 through October 18. During this seven-day period, the MTA will operate two alternative shuttle bus services to ensure passenger mobility: * Shuttle Route A (Direct Express): Operates directly between Central Terminal (Sector 4) and the Airport Departure Hall. Buses depart every 15 minutes from 5:00 AM to 11:00 PM daily. Estimated travel time is 45 minutes under normal traffic conditions. * Shuttle Route B (Commuter Multi-Stop): Serves intermediate business parks and transit hubs. Buses depart from Central Terminal (Sector 9) every 30 minutes from 6:00 AM to 10:00 PM. Estimated travel time is 75 minutes. Fare Policy: To minimize inconvenience, Shuttle Route A and Route B are free of charge for passengers who present a valid airline boarding pass (printed or digital) or a pre-purchased ERL train ticket to the driver. All other commuters will be charged a standard flat fare of $5.00, payable by transit card or exact cash. We apologize for any inconvenience this temporary service disruption may cause and appreciate your patience as we work to upgrade our regional transit infrastructure. ──────── 【Passage 2】 The Daily Business Review Commuters Adapt to Airport Rail Suspension By Lena Lindqvist The temporary closure of the Express Rail Link (ERL) for track upgrades has forced thousands of daily commuters and business travelers to alter their usual routines. The suspension, which began on Saturday, has put regional transit alternatives to the test. While local logistics firms have adjusted their delivery routes to avoid the expected road congestion, individual business travelers are finding the transition more challenging. Sofia Chen, a logistics coordinator at Apex Shipping, noted that her company rerouted its airport cargo vans via secondary arterials to bypass the major bottlenecks. "The main concern is the unpredictable travel times on the Grand Expressway," Chen said. For business travelers like Rajiv, an independent corporate consultant who flies weekly to regional client sites, the shuttle service has been a mixed experience. On Monday morning, October 14, Rajiv boarded the direct express shuttle from the Central Terminal at 7:30 AM to catch a 9:30 AM flight. "The boarding process was seamless, and because I showed my digital boarding pass, I was exempt from the standard fee," Rajiv remarked. "However, severe traffic congestion on the Grand Expressway nearly caused me to miss my flight. The trip took almost an hour and forty-five minutes, instead of the advertised forty-five minutes. I strongly advise fellow travelers to head to the terminal much earlier than usual while the rail line is down." Regular rail service is expected to resume as scheduled on October 19.

【Passage 1】 Maximize Efficiency with Vortex Air Solutions! Is your commercial facility struggling with rising energy costs and inconsistent temperatures? Vortex Air Solutions offers premier HVAC maintenance and smart climate upgrades designed specifically for modern office buildings. Our signature 'Eco-Flow' service package is the ultimate solution for property managers seeking sustainability and reliability. The package includes: - Quarterly comprehensive system inspections and filter replacements. - Full integration of state-of-the-art smart thermostats to optimize energy use. - Priority 24/7 dispatch with a guaranteed 2-hour response time. - A 15% discount on all emergency repairs and replacement parts. Special Promotion: Sign a multi-year Eco-Flow agreement before March 1 and lock in our introductory rates for three years! Furthermore, clients who enroll more than two buildings under a single contract will receive a complimentary professional air-quality assessment (a $500 value) for each enrolled property. Contact our commercial sales team today at info@vortexairsolutions.com to schedule a free initial consultation. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Apex Properties Partners with Vortex Air Solutions for Green Upgrades MANILA — March 12. Apex Properties, a leading commercial real estate management firm, announced today that it has finalized a comprehensive multi-year agreement with Vortex Air Solutions to upgrade and maintain the climate control systems across its premier portfolio. The contract, officially signed on February 25, will bring Vortex's premium 'Eco-Flow' service package to three of Apex Properties' largest office complexes: the Zenith Tower, the Meridian Plaza, and the Horizon Centre. This partnership aligns with Apex Properties' ongoing initiative to reduce carbon emissions by 25% across all managed locations over the next two years. "Our tenants demand comfortable, healthy, and environmentally responsible workspaces," said Tomas Gomez, Director of Facilities at Apex Properties. "By upgrading to smart climate technologies and securing regular certified maintenance, we are protecting both our capital assets and the well-being of our occupants." System upgrades and initial maintenance visits are scheduled to begin at the Zenith Tower in April, followed by the Meridian Plaza in May, and the Horizon Centre in June. ──────── 【Passage 3】 VORTEX AIR SOLUTIONS Commercial Service Record Client: Apex Properties Service Location: Zenith Tower, Suite 100 & Main Plant Date of Service: April 14 Contract Code: EF-AP-03 Technician: Fatima Al-Saber Work Performed: - Installed 24 smart thermostats across floors 1-12 to complete Eco-Flow system integration. - Replaced primary air intake filters (Model F-40) in the central penthouse HVAC unit. - Conducted standard quarterly electrical and coolant pressure diagnostics; all systems operating within normal parameters. - Completed full-spectrum air-quality assessment (particle count, humidity levels, and VOC testing). Service Notes: As specified under the multi-building promotional terms of contract EF-AP-03, the air-quality assessment was provided at no cost (standard rate $500 waived). The system is now fully calibrated. The next quarterly maintenance and filter replacement visit is scheduled for July 12. Client Sign-off: Priscilla Vance, Zenith Tower Building Manager

【Passage 1】 [10:15 AM] Aisha: Hi team, I just checked the registration portal for our NexaTech product launch on October 20. We just hit 265 confirmed attendees! [10:17 AM] Tomas: That's great news, but our current booking at Zenith Hall is only the Summit Premiere package, which caps out at 250 guests. [10:18 AM] Mei-Ling: We definitely need to scale up. Also, several distributors from our Tokyo and Munich offices just confirmed they are flying in. We will need translation services. [10:20 AM] Tomas: I recall Zenith Hall's policy has a strict cutoff for modifications. Let me look at their website's terms. [10:22 AM] Aisha: Thanks, Tomas. If possible, let's request the change immediately. I'll write up the feedback review after the event to let others know how they handle last-minute adjustments! ──────── 【Passage 2】 **Corporate Event Review Hub** **Reviewer:** Aisha Al-Mansoor, Event Director at NexaTech **Date:** October 24 **Rating:** 5/5 Stars We recently held our major annual product launch at Zenith Hall on October 20, and the experience was exceptional. Due to a sudden surge in interest, we had to request a package tier change on October 12. Despite being right on the verge of their formal cutoff date, their team processed the upgrade without any administrative hassle. The live broadcast went off without a hitch, allowing our remote staff to watch the keynote. Our international guests particularly appreciated the simultaneous translation booths. The catering was also superb—the premium vegan and seafood platters were highly praised by our board members. We will definitely book Zenith Hall again for our future company events. ──────── 【Passage 3】 **Zenith Hall Event Packages** At Zenith Hall, we offer premier spaces and tailored amenities for corporate milestones. Select from our three specialized options: * **Standard Launch Package** ($2,500): Suitable for up to 100 guests. Includes basic stage lighting, standard AV setup, and standard buffet catering. * **Summit Premiere Package** ($5,000): Suitable for up to 250 guests. Includes advanced stage lighting, dual projection screens, high-speed Wi-Fi, and premium buffet catering. * **Global Horizon Package** ($8,500): Suitable for up to 500 guests. Includes full projection mapping, live streaming capabilities, multi-channel translation booths, and customized gourmet catering. **Booking Policies** * **Cancellations**: Cancellations made 14 days or more before the event will receive a full refund. Cancellations made less than 14 days prior to the event are subject to a 50% fee. * **Package Upgrades**: Customers may request an upgrade to a higher-tier package up to 7 days prior to the scheduled event date, subject to venue availability. No down-grading of packages is permitted within 14 days of the event.

【Passage 1】 Dear Mr. Lindstrom, As the editor of Modern Kitchen Daily, your insights on culinary technology are highly regarded. I am pleased to offer you an advance trial unit of our upcoming AeroBrew Coffee Maker, which we expect to make a significant impact on the premium beverage market. We would love for you to put it through its paces for an upcoming feature. Please note that we are operating under a strict news embargo. You are welcome to publish your written review or video segment starting on October 12. The unit we are shipping to you today (Model AB-100) is fully functional but contains our prototype filtration mechanism; please note in your coverage that the final retail units will come standard with our newly developed 'PureFlow' system. Additionally, I would like to invite you to our VIP media demonstration, scheduled for October 10 at our corporate showroom. Please let me know by next Friday if you can attend so we can secure your credentials. Warm regards, Sofia Vance Director of Media Relations, Apex Consumer Goods ──────── 【Passage 2】 MEMORANDUM TO: Public Relations & Marketing Teams FROM: Rajiv Patel, Operations Coordinator DATE: September 28 SUBJECT: Adjustments to AeroBrew Launch Timeline Please be advised of an unavoidable adjustment to our rollout schedule for the AeroBrew Coffee Maker. Due to a logistics bottleneck at the shipping facility of our components supplier in Munich, the delivery of our custom 'PureFlow' filters has been delayed. Consequently, the official product launch and all associated promotional events are being pushed back by exactly two weeks. The new launch date is now October 26. Sofia Vance's team must immediately contact all media outlets currently holding review units. It is critical that we extend the review embargo to align with our new launch date; no articles or media coverage may be published prior to this revised date. Furthermore, the VIP media demonstration originally slated for October 10 has been rescheduled to October 24. Thank you for your prompt cooperation in updating our media partners. ──────── 【Passage 3】 Apex Consumer Goods Blog ANNOUNCEMENT: The AeroBrew is Coming! We are thrilled to announce that the highly anticipated Apex AeroBrew Coffee Maker will officially hit store shelves on October 26. To thank our loyal customers for their patience, anyone who places a pre-order on our website before the official release date will receive a complimentary one-year extension on their product warranty. To celebrate the launch, we will host a live public demonstration at our downtown flagship store on October 24. Visitors will have the opportunity to sample beverages prepared using our state-of-the-art 'PureFlow' filtration system. *Note for Press Members:* The VIP media-only preview will take place at the same location earlier that morning at 9:00 AM, prior to the public store opening. If you have already received media credentials from our PR department, your passes will automatically be valid for this rescheduled morning session.