TOEIC Reading Mock Test 5

Dear Mr. Weber, Thank you for choosing the Grand Plaza Hotel for your upcoming stay. We are pleased to confirm that your reservation for a Deluxe Room has been successfully updated. (1) _______, as a valued Gold member of our loyalty program, you have been upgraded to an Executive Suite at no extra charge. (2) _______. This premium suite includes access to our private lounge, where complimentary breakfast is served daily. Please let us know if you require any (3) _______ services, such as airport transportation. We look forward to (4) _______ you next week. Sincerely, Aisha Sterling

Please be advised that starting next Monday, October 14, the schedule for our weekday airport shuttle will be temporarily adjusted. Due to major resurfacing work on the Grand Expressway, travel times between the main office and the airport are expected to increase significantly. Consequently, all morning departures from the main office will occur thirty minutes (1) than currently scheduled. This adjustment ensures that employees do not miss their flights. (2). Additionally, we advise all staff traveling on company business to (3) their trips at least 48 hours in advance using the online portal. We appreciate your (4) as we work to maintain reliable transit services during this construction period. — Noor Al-Farsi, Travel Coordinator

Attention all tenants of the Apex Plaza. Please be advised that the West Wing passenger elevators will undergo scheduled safety inspections and system upgrades starting Monday, October 12. (1) ________ this period, only the freight elevator will be available for transporting large items. Technicians from Otis Lift Services will be working on-site from 8:00 A.M. to 5:00 P.M. daily. We expect the work to be completed by Friday evening. (2) ________. We apologize for any inconvenience this temporary disruption may cause. Your cooperation is greatly (3) ________ as we work to improve our building's infrastructure. Should you have any questions or require special assistance, please contact the facilities office (4) ________.

Next month, Apex Industries will host its annual product showcase at the Grand Plaza Hotel. This year's event is especially significant, as we will be introducing our new biodegradable packaging materials. (1)_______ our commitment to environmental sustainability, this line is designed to minimize waste. The development team, led by Aisha Rahman, spent two years perfecting the formula. (2)_______, we are expecting over three hundred industry partners to attend the launch ceremony. (3)_______. We encourage all staff members to assist in welcoming our guests. Please contact the events committee if you are available to volunteer for a (4)_______ shift during the afternoon.

Subject: Feature Article in Quarterly Chronicle Dear Carmen, I am writing to let you know that your artisanal soap company, CleanSprout, has been selected to be featured in the upcoming autumn issue of our company newsletter, Quarterly Chronicle. As a valued supplier for Vanguard Retail, your story of sustainable sourcing aligns perfectly with our green initiatives. I would like to schedule a brief 15-minute phone interview with you next Tuesday, October 10, to gather some background details for the piece. Please let me know if you are available at 2:00 P.M. on that day. Best regards, Tariq Al-Farsi Public Relations Manager

MEMORANDUM TO: Marketing Department Staff FROM: Aisha Vance, HR Director DATE: October 1 SUBJECT: Annual Performance Reviews As we approach the end of the fiscal year, we are initiating our annual performance review cycle. All marketing employees must complete their self-evaluation forms by Friday, October 15. These documents are vital for your upcoming individual discussions with supervisors, which will take place during the final week of October. Please download the standard template from the HR portal and submit the finished document to your department manager, Tomas Lindqvist. Prompt submission ensures your evaluation meeting can be scheduled on time.

Important Announcement: Updates to Warranty and Return Policies Effective November 1, Apex Home Goods will implement a new system for processing product warranty claims and refund requests. To expedite customer service, all purchases must now be registered online within thirty days of the transaction date to qualify for our extended two-year warranty. Additionally, customers seeking refunds for defective items must upload a digital copy of their original sales receipt through our new online service portal. Once the receipt is verified, a pre-paid shipping label will be generated automatically, allowing customers to return the item to our distribution center at no extra cost. Please note that promotional items purchased using coupon codes are eligible for store credit only, rather than direct monetary refunds. For orders that are currently in transit, customers can use the updated tracking link sent to their registered email addresses to monitor shipment status. For any questions regarding these policy adjustments, please contact our customer service lead, Aisha Qureshi, at support@apexhomegoods.com.

The Sentinel Hospitality Group has announced a major update to its popular guest loyalty program, Sentinel Rewards, effective November 1. Under the new structure, members will accumulate points not only on room reservations but also on all dining services at participating hotel restaurants. According to Director of Guest Relations Aisha Rahman, this change aims to provide more flexible benefits to frequent business travelers who often host client dinners on-site. Additionally, the threshold for reaching the 'Elite' tier has been lowered, allowing members to access complimentary room upgrades and late checkouts much faster. To celebrate the relaunch, Sentinel is offering double points on all catering services booked for private corporate events throughout the month of November. Members are encouraged to update their profiles on the mobile application to ensure their preferences are accurately recorded before the new system goes live.

Are you tired of hauling heavy suitcases through crowded train stations before your international flights? Apex Express offers the ultimate seamless travel solution for busy corporate professionals. We provide a combined luxury shuttle service and direct-to-gate luggage delivery. Our professional drivers will pick you up from your office or hotel in our modern, Wi-Fi-enabled executive vans. Meanwhile, our logistics team handles your bags, transporting them securely from your pick-up location straight to the airport terminal check-in counter. This allows you to travel light and focus on your business preparation during the commute. We serve all major airports in the metropolitan area, operating 24 hours a day, 7 days a week. Bookings must be made at least 12 hours in advance through our online portal or mobile application. Frequent travelers can sign up for our corporate membership program, which offers a 15% discount on all bookings and priority scheduling. Let Apex Express streamline your next business trip.

VANGUARD PROPERTIES TO UPGRADE CLIMATE SYSTEMS AT APEX TOWER SEATTLE — October 12 Vanguard Properties announced today that it will begin a comprehensive modernization of the heating, ventilation, and air-conditioning (HVAC) systems at the Apex Tower, its flagship commercial building. Starting next month, the current thirty-year-old climate units will be replaced with state-of-the-art, energy-efficient technology. According to Ingrid Beckman, Director of Facilities at Vanguard Properties, this upgrade will reduce the building's overall carbon emissions by an estimated twenty-five percent. "This project reflects our commitment to environmental sustainability while ensuring a more comfortable environment for our tenants," Beckman stated. The installation work will be conducted exclusively during weekends to minimize disruption to the office workers in the building. The project is expected to be completed by early spring, ahead of the summer cooling season. Vanguard Properties has contracted Apex Eco-Systems to oversee the installation. Tenants will receive detailed weekly updates regarding work schedules.

**Apex Technology Solutions** **Annual Product Showcase Schedule** **Date:** October 14 **Venue:** Grand Ballroom, Plaza Hotel * **09:00 AM - 09:30 AM**: Opening Remarks and Keynote Address by Aisha Patel, VP of Innovation. (Topic: The Future of Cloud Integration) * **09:30 AM - 10:45 AM**: Live Demonstrations of Apex 5.0. Led by Rajiv Nair and the Development Team. * **10:45 AM - 11:00 AM**: Coffee Break (Complimentary refreshments available in the foyer) * **11:00 AM - 12:15 PM**: Interactive Panel: Implementing New Software in the Workplace. Moderated by Sofia Alvarez. Panelists include representatives from various regional partner companies. * **12:15 PM - 01:30 PM**: Networking Lunch (A buffet lunch will be served in the hotel dining room) * **01:30 PM - 03:00 PM**: Feedback Sessions and Q&A. Attendees are requested to submit their digital feedback forms prior to this session to facilitate the discussion.

[10:15 AM] Aisha: Has anyone reviewed the draft for the eco-friendly packaging press release yet? It needs to be sent to the media outlets by noon. [10:17 AM] Diego: I just finished reading it, Aisha. The content looks great, but we need to update the launch date in the second paragraph. It still says October 12, but we pushed it back to October 19. [10:19 AM] Yuki: Good catch, Diego. I am updating that on the master document now. Also, should we include the quote from our lead designer, Amara? [10:21 AM] Aisha: Yes, definitely. It adds a personal touch to the brand. [10:22 AM] Diego: I'll grab that quote from her email and paste it in. Yuki, can you format it as a blockquote? [10:24 AM] Yuki: I'm on it. [10:26 AM] Aisha: Thanks, both. Once that is done, I will do a final proofread. Let's aim to upload it to the PR wire service by 11:45 AM to be safe. [10:27 AM] Diego: Sounds like a plan. I've sent you the updated file link.

Review of StaffFlow Platform Posted by: Fatima Al-Sayed, HR Director Date: October 14 Our department recently transitioned to StaffFlow to manage our autumn hiring cycle for the marketing and design teams. Previously, we struggled to coordinate interview schedules across multiple departments, often leading to prolonged vacancies. StaffFlow’s automated calendar synchronization completely resolved this issue, allowing our department heads to input their availability directly. Consequently, we cut our average time-to-hire by ten days. However, the software fell short during the final phase. While the applicant tracking features are exceptional, the onboarding module lacks customization. We wanted to upload our company’s specific policy handbook and safety videos, but the platform only allowed standard templates. This forced us to carry out the orientation process manually, which defeated the purpose of purchasing the premium bundle. I contacted customer support to see if they could customize this for us, but they informed me that such features are only available in the enterprise-tier subscription, which requires a minimum of 500 users. Since we currently have only 120 employees, we cannot justify the upgrade. It is a solid tool for hiring, but small-to-medium businesses might find the onboarding features too restrictive.

**Veloce Supply Group — Customer Support Portal** **Frequently Asked Questions: Order Adjustments & Returns** **Can I modify an order after submission?** Processing begins immediately to ensure rapid delivery. Order alterations or cancellations requested within 24 hours of purchase are processed free of charge. After this window, but prior to dispatch, modifications incur a 10% processing fee. Once a shipment has left our regional warehouse, it cannot be intercepted. However, items may be returned under our standard return guidelines. **What is the return policy for non-defective items?** Standard returns are accepted within 30 days of receipt, provided items are in their original packaging. These returns are subject to a 15% restocking fee, and return transit costs must be covered by the buyer. Please note that promotional items purchased using limited-time coupon codes are final sale and ineligible for return. **How are damaged goods handled?** If you receive a defective item, submit a claim online within 14 days of delivery. You must upload a copy of your invoice. Valid claims within this timeframe qualify for a full refund or a free replacement. Claims filed after 14 days are eligible only for store credit.

【Passage 1】 To: Diego Silva, Events Coordinator, Vista Marina Hotel <dsilva@vistamarinahotel.com> From: Amara Mensah, Operations Director, Sterling Logistics <amensah@sterlinglogistics.com> Date: October 2 Subject: Update regarding October 14 banquet and accommodation Dear Diego, Thank you for sending over the venue contract for our annual regional meeting on October 14. We are excited to host our executive banquet in your Sapphire Lounge. After reviewing our attendees' preferences, we would like to adjust our catering selection. Instead of the standard buffet, please upgrade our reservation to the Premium Coastal Package. However, please note that one of our directors, Dr. Hina Patel, has a severe seafood allergy. She must be served the vegetarian alternative instead of the package's standard main course. Additionally, we have a scheduling update regarding our accommodation. While nine of our twelve attendees will arrive at the standard check-in time, three directors from our London office—Yuki Tanaka, Tariq Al-Mansoor, and Lena Lindqvist—are on an early flight that lands at 9:30 AM. They will arrive at the hotel around 11:00 AM and would like to check in immediately to freshen up before our afternoon sessions. Could you please confirm if their rooms can be prepared early, and if you can waive the early check-in fee as we discussed on the phone yesterday? Thank you for your assistance. Best regards, Amara Mensah ──────── 【Passage 2】 VISTA MARINA HOTEL — INTERNAL MEMO TO: Front Desk Staff, Kitchen Supervisors, Housekeeping Team FROM: Diego Silva, Events Coordinator DATE: October 3 SUBJECT: Event Brief: Sterling Logistics Group (October 14) This is a brief regarding the Sterling Logistics group staying with us and hosting an event on October 14. Please coordinate to ensure all requests are seamlessly executed. Rooms and Check-in: The group has booked 12 executive rooms. Standard check-in is at 3:00 PM. However, we have agreed to waive the early check-in fee for three guests arriving early from London. Rooms 401, 402, and 403 must be prioritized by housekeeping and fully prepared for occupancy by 10:30 AM. The remaining 9 rooms should be prepared for the regular 3:00 PM arrival. Catering and Dining: The group's banquet will take place in the Sapphire Lounge starting at 7:00 PM. They have selected the Premium Coastal Package. The standard main course is pan-seared sea bass, while the vegetarian alternative is wild mushroom risotto. Critical Dietary Note: One guest, Dr. Hina Patel, must not be served any seafood. The kitchen team must prepare the wild mushroom risotto for her. Please ensure the serving staff are briefed to deliver this meal specifically to her seat at Table 1 and that separate cooking utensils are utilized to prevent cross-contamination. Thank you for your dedication to our high service standards.

【Passage 1】 IMPORTANT PUBLIC NOTICE AIRPORT EXPRESS RAIL LINK (AERL) SERVICE ADJUSTMENTS To facilitate essential track and signaling upgrades, the Airport Express Rail Link (AERL) will temporarily suspend all rail services between Vanguard International Airport and Central Station during late-night hours (11:00 PM to 5:00 AM daily) from October 12 to October 26. During these maintenance hours, passengers are directed to the Ground Transportation Center outside Terminal 2. Replacement bus services will operate as follows: • Route A (Express): Direct to Central Station. Departs from Bay 4 every 15 minutes. • Route B (Local): Stops at North Terminal, West Business Park, and East Gate before terminating at Central Station. Departs from Bay 5 every 30 minutes. Fare Information: Standard rail tickets are not valid on the replacement buses. Passengers must pay a flat bus fare of $8.00. However, registered TransitPass cardholders are eligible for a discounted rate, provided they tap their cards at the temporary blue validation terminals located next to the departure bays prior to boarding. Cash and standard credit cards are accepted but will be charged the full rate. ──────── 【Passage 2】 Vanguard Transit News Operations Team Steps Up for AERL Shuttle Contract Vanguard Transit Group has successfully secured the municipal contract to operate the high-frequency Route A express shuttle during the first phase of the upcoming Airport Express Rail Link (AERL) maintenance project. From October 12 through October 19, our fleet of eco-friendly double-decker buses will run continuously from Bay 4 to ensure travelers experience minimal disruption. "This is a major logistical undertaking," said Tariq Vance, our lead shift supervisor at the airport. "We expect high passenger volumes, especially on weekend nights. To streamline boarding, we are placing extra staff near the blue terminals to assist passengers with their TransitPass cards. While those paying with standard methods will pay the full $8.00 fare, TransitPass users will enjoy a $2.00 savings, credited directly to their accounts." On October 20, local operator Global Coach will assume responsibility for the Route A shuttle for the remainder of the maintenance period, allowing Vanguard Transit Group to redeploy its fleet to regular municipal routes. We thank our drivers and coordinators for their dedication to keeping the city moving.

【Passage 1】 Maximize Your Brand's Impact with Vanguard Media! Looking to elevate your local presence? Vanguard Media Facility Solutions offers premier outdoor banner spaces across the city's most heavily trafficked commercial hubs. Position your business directly in front of thousands of potential clients daily. Available Locations: - Westside Atrium (Main Entrance Facade): $1,200 per month. - Eastgate Terminal (North-Facing Panel): $1,800 per month. - South Port Plaza (Highway-Facing Billboard): $2,500 per month. Our Services Include: - Professional installation and removal by our certified technical crew. - 24/7 illumination for maximum nighttime visibility. Important Guidelines: - Booking Periods: Minimum lease of 1 month. A 15% discount is applied to continuous bookings lasting six months or longer. - Submission: Clients must deliver their physical banners to our central warehouse and upload a digital PDF proof for compliance review at least 14 days prior to the scheduled installation date. Late submissions will incur a $150 processing fee. - Taxes: Listed monthly rates are subject to a standard 5% local service tax. Contact Aisha Vance at avant@vanguardmedia.com to reserve your space today! ──────── 【Passage 2】 FOR IMMEDIATE RELEASE HASAN LOGISTICS ANNOUNCES GREEN FLEET INITIATIVE AND BRANDING CAMPAIGN METROPOLIS — September 10 — Hasan Logistics, a premier regional delivery provider, today announced the launch of a major branding campaign to celebrate its tenth year of operations. Founded a decade ago by Tariq Hasan, the company has grown from a single delivery van to a robust fleet serving the entire metropolitan area. Starting October 1, the company will introduce its brand-new fleet of fully electric delivery vehicles. To raise public awareness of this eco-friendly transition, Hasan Logistics will launch a high-profile outdoor advertising campaign. According to Mr. Hasan, the company has secured premium exterior banner spaces at key commercial junctions across the city for the entire fourth quarter. "Our goal is to show our clients that we are committed to sustainable logistics," said Mr. Hasan. "By utilizing prominent local facilities for our banners, we will ensure our message reaches residents exactly where our new electric trucks operate daily." ──────── 【Passage 3】 Vanguard Media Facility Solutions 102 Broad Street, Metropolis INVOICE / BOOKING CONFIRMATION Invoice Date: September 24 Invoice Number: VM-88392 Client: Hasan Logistics Attn: Tariq Hasan Booking Details: - Item 1: Outdoor Banner Space - Eastgate Terminal (North-Facing Panel) Lease Period: Oct 1 – Dec 31 (3 months) Rate: $1,800 / month Amount: $5,400.00 - Item 2: Outdoor Banner Space - Westside Atrium (Main Entrance Facade) Lease Period: Oct 1 – Dec 31 (3 months) Rate: $1,200 / month Amount: $3,600.00 - Item 3: Late Document Submission Fee (Westside Atrium artwork received September 22) Amount: $150.00 Subtotal: $9,150.00 Service Tax (5.0%): $457.50 Total Due: $9,607.50 Payment Terms: Balance due in full by September 30. All physical banners must be delivered to our warehouse before installation. Banners will be installed by Vanguard Media technicians on October 1.

【Passage 1】 **[Online Chat: Nexa Solutions Event Planning Team]** **Aisha** [09:15]: Diego, did you see the update from Vanguard Tech? They had to cancel their donation of the luxury resort voucher (originally listed as Item 102) due to scheduling conflicts. **Diego** [09:17]: That is unfortunate. That was one of our most anticipated silent auction items. Are they offering a replacement? **Aisha** [09:18]: Yes, they are sending a Premium Tech Bundle instead, which we have listed as Item 103. Fortunately, Aegis Partners stepped in to cover the gap with an Executive Strategy Session, which will now take the Item 102 slot. **Yuki** [09:21]: Speaking of Aegis Partners, they just upgraded their event sponsorship from Gold to Platinum this morning. I have adjusted the catering arrangements for the main dinner because they are now utilizing their full ticket allotment. **Diego** [09:24]: Thanks for the update, Yuki. I will make sure our official web page is revised to reflect both the auction item changes and their new sponsor status. **Aisha** [09:26]: Good idea. Since the printed programs already went to press with the old auction list, we will just have to place a correction sign at the registration desk. ──────── 【Passage 2】 **Nexa Solutions Gala Feedback Form** **Event:** Nexa Solutions Annual Charity Gala **Submitted by:** Tariq Vance (Vance Consulting) **Rating:** 4/5 Stars **Comments:** Overall, the charity gala was a wonderful experience, and the food prepared by the catering team was exceptional. However, there was some confusion during the silent auction. I placed a bid on Item 102, expecting to receive the luxury resort stay that was listed in the printed program booklet I received at the entrance. To my surprise, the winning bid actually secured a professional service package. Fortunately, as a business owner, a strategy consultation is highly valuable to me, so I am pleased with the outcome. Still, I recommend that the organizers ensure printed materials are aligned with actual digital listings in the future to avoid confusing other attendees. ──────── 【Passage 3】 **Nexa Solutions — Annual Charity Gala Auction FAQ** **How do I place a bid?** All bidding is handled digitally. Please download the Gala App on your mobile device to view active listings, monitor bidding history, and place your bids. **Selected Auction Items Directory:** * **Item 101: Luxury Resort Stay** – Donated by Oasis Resorts. Enjoy a three-night stay at a premium beachfront location. * **Item 102: Executive Strategy Session** – Donated by Aegis Partners. A full-day consultation with senior business analysts. * **Item 103: Premium Tech Bundle** – Donated by Vanguard Tech. Includes a tablet, wireless headphones, and a smart watch. **Sponsor Recognition & Benefits:** Our corporate sponsors make this event possible. Benefits include complimentary VIP admission tickets to the main dinner: * Silver-level Sponsors: 1 VIP ticket * Gold-level Sponsors: 3 VIP tickets * Platinum-level Sponsors: 5 VIP tickets

【Passage 1】 From: Sofia Al-Jamil <s.aljamil@luminaskincare.com> To: Bjorn Lindstrom <b.lindstrom@luminaskincare.com> Date: October 8 Subject: Draft Press Release - NaturaGlow Initiative Hi Bjorn, I have attached the draft press release for our eco-friendly packaging transition, the "NaturaGlow" initiative. I noticed we originally scheduled the public release for October 13. However, since I will be representing Lumina Skincare at the International Cosmetics Summit on October 14, I suggest we move the online announcement forward to October 12. This will ensure I can oversee the initial launch and address any immediate media responses. If any urgent inquiries come in during my absence on October 14, Aisha Vance has agreed to cover for me. Please let me know your thoughts on the attached draft so we can finalize the details. Best regards, Sofia Al-Jamil PR Coordinator, Lumina Skincare ──────── 【Passage 2】 MEMORANDUM TO: Public Relations and Communications Staff FROM: Bjorn Lindstrom, Marketing Director DATE: October 9 SUBJECT: Upcoming NaturaGlow Campaign Launch Following Sofia’s suggestion, we have finalized the public announcement schedule for the NaturaGlow campaign. The official press release will be published on our online newsroom page on October 12. Please note that all staff must adhere to our strict confidentiality guidelines. No details regarding the biodegradable packaging materials should be shared with external contacts before this date. To support our retail partners, we are offering an introductory 15% promotional discount on bulk pre-orders of the new line, provided they submit their requests via our partner portal within three days of the website announcement. Please direct any prospective wholesale clients to this portal once the notice goes live. Thank you for your cooperation. ──────── 【Passage 3】 Lumina Skincare Press Release FOR IMMEDIATE RELEASE Lumina Skincare Unveils Biodegradable "NaturaGlow" Packaging POSTED ON: October 12 Lumina Skincare today announced its transition to 100% biodegradable packaging for its popular "NaturaGlow" product line. This eco-friendly transition will officially debut in European retail stores on October 20, followed by North American outlets on November 1. "We are proud to lead the industry in sustainable beauty packaging," says Sofia Al-Jamil, PR Coordinator for Lumina Skincare. "Our customers can now enjoy the high quality they expect from Lumina while significantly reducing their environmental footprint." Retail distributors interested in securing early stock of the newly packaged line can access our partner portal to place pre-orders. To celebrate this milestone, bulk orders placed through the portal by the specified deadline will qualify for our introductory wholesale promotion. For media inquiries or high-resolution product images, please contact press@luminaskincare.com.