Hotel Check-in
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EN: Use 'Welcome to' followed by a place name to greet someone arriving at a specific location.
Welcome to our home.
EN: In English-speaking cultures, 'Good afternoon' is used from noon until about 6:00 PM. It is more formal than 'Hello' or 'Hi'.
EN: Use 'so much' after 'Thank you' to show you are very grateful. It makes the thank you stronger.
Thank you so much for the gift.
EN: In English-speaking cultures, it is very common to use 'so much' or 'very much' even for small favors to maintain a polite and friendly atmosphere.
EN: To ask a 'yes/no' question with an action verb like 'have', we put 'Do' at the beginning of the sentence.
Do you have a pen?
EN: In many Western hotels, having a reservation is essential. If you don't have one, they might say they are 'fully booked'.
EN: Use 'do' to answer questions that start with 'Do you...'. It avoids repeating the whole sentence.
Do you like coffee? Yes, I do.
EN: In English-speaking countries, providing your name immediately after confirming a reservation helps the staff find your information quickly.
EN: Use 'Let me + verb' to offer help or tell someone what you are about to do.
Let me help you.
EN: In service industries, 'One moment, please' is a polite way to ask a customer to wait. It sounds more professional than just saying 'Wait'.
EN: Use the simple present tense (Subject + Verb) to state a fact or something you are doing right now, like looking at a computer screen.
I see the bus.
EN: In service industries, saying 'I see your reservation' is a standard way to confirm that the customer's information has been found in the system, providing immediate reassurance.
EN: Use 'for' followed by a period of time to show how long something lasts.
I will stay for three days.
EN: In hotels, 'single room' refers to a room for one person, while 'double room' is for two. When checking in, it's common to confirm the duration using 'nights' rather than 'days'.
EN: Use 'That is + adjective' to confirm that information provided by someone else is accurate.
That is right.
EN: In English-speaking service environments, it is common and polite to say 'Thank you' after a service provider confirms your details, even if you are the customer.
EN: Use 'Here is...' to give or show something to someone who is right in front of you.
Here is your coffee.
EN: In hotels, staff often hand over the key while saying this phrase to confirm the check-in process is complete.
EN: Use 'is' after a singular subject (one thing or person) to describe what it is or its state.
My car is blue.
EN: In English, the number '0' in room or phone numbers is often pronounced as the letter 'O' (oh) instead of 'zero'.
EN: Use 'on' to talk about which floor a room or place is located in a building.
The gym is on the second floor.
EN: In the US, the 'first floor' is the ground level. In some European countries, the 'first floor' is the level above the ground floor.
EN: Use 'Where is...?' to ask for the location of a single person, place, or thing.
Where is the bathroom?
EN: In American English, 'elevator' is used, while in British English, it is commonly called a 'lift'.
EN: Use 'on your left' or 'on your right' to tell someone the location of an object or place.
The bathroom is on your right.
EN: In English-speaking service industries, giving clear directions is a key part of hospitality. Using 'on your left/right' is considered more helpful than just pointing.
EN: Use 'Can I get...?' to politely ask for a service or an item in a hotel or restaurant.
Can I get some extra towels?
EN: A 'wake-up call' is a common service in hotels where the front desk calls your room at a specific time to wake you up. Nowadays, many people use their phones, but it is still a standard hotel service.
EN: Use 'What time' to ask for a specific clock time (e.g., 7:00 AM).
What time is the meeting?
EN: In service industries like hotels, 'Of course' is a very polite and professional way to say 'yes' to a guest's request.
EN: Use 'in the morning' to specify the time of day after a specific hour.
Eight in the evening, please.
EN: In English-speaking hotels, it is common to use 'please' at the end of short requests to remain polite without needing a full sentence.
EN: Use 'will' to talk about a decision you just made or a promise to do something in the future.
I will call you.
EN: In a service context like a hotel, 'No problem' is a very common and friendly way to accept a guest's request, similar to 'Certainly' or 'My pleasure'.
EN: Use 'very much' after 'Thank you' to show more gratitude. It makes the thank you stronger.
I like this book very much.
EN: In English-speaking cultures, saying 'Thank you' is very common even for small favors or standard services, like checking into a hotel.
EN: Use 'What time is...' to ask about the specific time of a scheduled event.
What time is dinner?
EN: In most hotels, checkout time is usually between 10:00 AM and 12:00 PM. Asking this early helps you plan your last day.
EN: Use 'at' before a specific time to say when something happens.
The meeting is at nine o'clock.
EN: In many hotels, checkout time is usually between 10:00 AM and 12:00 PM. If you need more time, you can ask for a 'late checkout'.
EN: Use 'That is + adjective' to give a positive reaction or feedback to information you just heard.
That is great.
EN: In English-speaking service environments, 'That is good' or 'That's fine' is a polite way to confirm that the information provided (like checkout time) meets your needs.
EN: Use 'Do you...' to start a question when asking about someone's needs or actions in the present.
Do you want some water?
EN: In English-speaking service culture, staff often ask this before ending an interaction to ensure the customer is fully satisfied.
EN: Use 'I am' followed by an adjective to describe your current feeling or state.
I am tired.
EN: In English-speaking cultures, 'I am happy' in a service context often means 'I have everything I need' or 'I am satisfied with the service'.
EN: Use 'Enjoy your + noun' to wish someone a good experience with something they are about to do or use.
Enjoy your meal!
EN: In the hospitality industry, staff often use the guest's name to provide personalized and friendly service.
Key vocabulary words with IPA pronunciation, definitions, example sentences, and interactive quizzes.
Phrases with type tags, bilingual definitions, usage notes, and example sentences.
A telephone call made by a hotel to a guest at a specific time to wake them up.
To arrive and register at a hotel or airport.
A polite way to ask someone to wait for a short time.
Located on the left side of your body or direction.
A hotel room designed for one person, typically containing one bed.
The process of leaving a hotel after paying the bill and returning the room key.