Hotel Check-in
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#1
Good evening and welcome to The Grand Oak Hotel. How may I help you today?
晚安，歡迎來到大橡樹飯店。今天有什麼我可以幫您的嗎？
#2
Hi there! I have a reservation under the name Sarah Mitchell for two nights.
嗨！我有一份以 Sarah Mitchell 為名的兩晚預訂。
#3
Let me pull up your reservation right away. Could I see your ID, please?
讓我立刻調出您的預訂資料。請問我可以看一下您的身分證件嗎？
#4
Of course, here you go. I booked through your website about three weeks ago.
當然，給你。我大約三週前透過你們的網站預訂的。
#5
Thank you, Sarah. I can see your booking here — a deluxe room with a city view.
謝謝妳，Sarah。我可以在這裡看到您的預訂——一間景觀房，可欣賞城市美景。
#6
That's correct. I specifically requested a room on a higher floor if possible.
沒錯。如果可以的話，我特別要求了一間高樓層的房間。
#7
Absolutely. I have assigned you room 1407 on the fourteenth floor with a wonderful view.
沒問題。我已經為您安排了 14 樓的 1407 號房，景觀非常棒。
#8
That sounds perfect! What time is checkout, by the way?
那聽起來太棒了！順便問一下，退房時間是什麼時候？
#9
Checkout is at eleven in the morning, but a late checkout can be arranged upon request.
退房時間是早上十一點，但若有需求可以安排延遲退房。
#10
Good to know. I might need that on my last day since my flight is in the evening.
很高興知道這點。我最後一天可能會需要那個（延遲退房），因為我的班機是在晚上。
#11
No problem at all. Here is your room key. Would you also like a wake-up call?
完全沒問題。這是您的房卡。您還需要晨叫服務嗎？
#12
Yes, please! Could you set one for seven in the morning? I have an early meeting.
好的，麻煩了！可以幫我設定一個早上七點的（鬧鐘）嗎？我有一個早會。
#13
Certainly. Your wake-up call has been scheduled for seven o'clock sharp tomorrow morning.
當然可以。您的晨叫服務已安排在明天早上七點整。
#14
Wonderful. Is there anything else I should know about the hotel facilities?
太好了。還有其他關於飯店設施是我應該知道的嗎？
#15
Our restaurant serves breakfast from six thirty until ten on the second floor daily.
我們的餐廳每天在二樓從六點半到十點供應早餐。
#16
That is great. I will definitely check it out tomorrow after my wake-up call.
那太棒了。我明天早上接到晨喚電話後一定會去看看。
#17
You will also find a gym and spa on the fifth floor, open until ten at night.
您還會在五樓發現健身房和水療中心，開放至晚上十點。
#18
This hotel really has everything. Thank you so much for all your help, David!
這間飯店真的應有盡有。大衛，非常感謝你提供的所有幫助！
#19
It has been my pleasure, Sarah. I hope you have a truly wonderful stay with us.
這是我的榮幸，莎拉。我希望您在我們這裡住得愉快。