Hotel Check-in
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EN: Use 'Welcome to' followed by a place name to greet someone arriving at a location.
Welcome to our home!
EN: In English-speaking cultures, 'Good evening' is a formal greeting used from around 6 PM onwards. Using the full name of the establishment (The Grand Hotel) adds a touch of professionalism and formality.
EN: Use 'have a reservation' to tell a hotel or restaurant that you booked a spot in advance.
I have a reservation for two people.
EN: In English-speaking cultures, it is common to start a service interaction with a friendly greeting like 'Hi' or 'Hello' before stating your business.
EN: Use 'May I have...' as a polite way to ask for information or permission.
May I have your phone number?
EN: In Western hospitality, using 'May I' instead of 'Can I' is considered more formal and respectful when addressing guests.
EN: Use 'My name is [Name]' to introduce yourself clearly in formal or semi-formal situations.
My name is John Smith.
EN: In English-speaking cultures, it is standard to provide your full name (First Name + Last Name) when checking into a hotel or for official appointments.
EN: Use 'Let me + verb' to politely offer help or tell someone what you are about to do.
Let me open the door for you.
EN: In English-speaking service environments, using a customer's last name with a title (Ms., Mr.) is a sign of professional respect. 'Ms.' is the standard neutral title for women regardless of marital status.
EN: Use 'found' (the past tense of 'find') to talk about something you have already located or discovered.
I found your keys on the table.
EN: In the hotel industry, confirming the length of stay (e.g., 'for two nights') is a standard procedure to ensure the booking details match the guest's expectation.
EN: Use 'will' followed by a base verb to talk about future plans or intentions.
I will call you tomorrow.
EN: In hotels, 'check out' is a standard phrasal verb used when you finish your stay and pay the bill. Using 'That is correct' is more formal and polite than just saying 'Yes'.
EN: Use the preposition 'on' to describe which floor a room or person is located.
My office is on the second floor.
EN: In many English-speaking countries, the 'first floor' is the ground level. However, in some systems, the 'ground floor' is separate and the 'first floor' is one level above. Always check the elevator buttons.
EN: Use 'Here is' followed by a singular noun to hand something to someone or point something out nearby.
Here is your coffee.
EN: In hotels, staff often remind guests to keep their keys safe because losing them might compromise security or result in a replacement fee.
EN: Use 'Is + subject + included in...?' to ask if a service or item is part of a total price or package.
Is tax included in the bill?
EN: In many hotels, 'breakfast included' is a common selling point. It's always good to clarify if it's a buffet or a set menu, and if there are extra charges for certain items.
EN: Use 'from [time] to [time]' to describe the start and end of a period.
The shop is open from Monday to Friday.
EN: In many hotels, 'o'clock' is often omitted in casual speech (e.g., 'from seven to ten'). Using 'o'clock' makes the instruction very clear and formal.
EN: Use 'than' to compare two things. Add '-er' to short adjectives like 'early' to show something has more of a quality.
This room is bigger than my house.
EN: In English-speaking service industries, expressing positive surprise (like 'Great!') is a common way to show politeness and satisfaction to the staff.
EN: Use 'Can I get...?' to politely ask for a service or an item in a hotel or restaurant.
Can I get some extra towels?
EN: A 'wake-up call' is a standard service in most hotels where the front desk or an automated system calls your room phone to wake you up at a specific time.
EN: Use 'will' to make a promise or offer to do something immediately for someone.
I will call you later.
EN: In the hospitality industry, 'Of course' is often used instead of 'Yes' to sound more professional and eager to help.
EN: To compare two things, add '-er' to short adjectives and use 'than' before the second item.
This apple is bigger than that one.
EN: In hotels, 'standard room' refers to the basic room type, while 'deluxe' or 'suite' are higher categories. Asking for comparisons is common when checking room features.
EN: To compare two things, we add '-er' to short adjectives like 'large'. This is called a comparative adjective.
This apple is bigger than that one.
EN: In hotels, 'deluxe' rooms are usually a step above 'standard' rooms, offering more space or better amenities.
EN: Use 'sound' + adjective to describe your impression of something you just heard.
That sounds great!
EN: In English-speaking cultures, it is common to use enthusiastic adjectives like 'wonderful' or 'great' to show politeness and appreciation for good news or upgrades.
EN: Use 'Do you + verb' to ask a question about someone's current needs or habits in the present tense.
Do you want some water?
EN: In the hospitality industry, staff often offer help proactively. 'Do you need help?' is a standard way to offer assistance with luggage or directions.
EN: Use 'I am fine' to politely decline an offer of help.
No, thank you. I am fine.
EN: In Western culture, it is common to decline help with a polite explanation to show independence and gratitude for the offer.
EN: Use 'at' before a specific time (like eleven o'clock) and 'on' before a specific day of the week (like Friday).
The meeting is at nine on Monday.
EN: In many hotels, checkout time is typically between 10:00 AM and 12:00 PM. Mentioning the specific day and time helps avoid confusion and potential late fees.
EN: 'Got it' is a common informal way to say 'I understand' or 'I have received the information.'
The meeting is at 2 PM. - Got it!
EN: In English-speaking cultures, it is very common and polite to use the person's first name after saying thank you, especially in service industries like hotels.
EN: Use 'Enjoy' followed by a noun to wish someone a pleasant experience with something they are about to do.
Enjoy your meal!
EN: In English-speaking service industries, it is common and professional to address customers by their last name (e.g., Ms. Miller) to show respect.
Key vocabulary words with IPA pronunciation, definitions, example sentences, and interactive quizzes.
Phrases with type tags, bilingual definitions, usage notes, and example sentences.
To register at a hotel or airport.
To arrange or organize something.
To look after something so that it is not lost or damaged.
Located on the left-hand side of someone.
The formal process of settling your bill and returning your room key before leaving a hotel.
A service provided by hotels where they call your room at a specific time to wake you up.
The basic, entry-level room type offered by a hotel, usually with standard amenities.