Phone Call電話通話
聆聽課程
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#1
Hey Alex, I just got off a call with the Meridian Group, and they want to discuss the API integration.
嘿 Alex，我剛和 Meridian Group 講完電話，他們想討論 API 串接的事宜。
#2
Oh, that's the client you mentioned last week, right? I've been brushing up on their documentation.
喔，那就是你上週提到的那個客戶，對吧？我最近一直在溫習他們的相關文件。
#3
Good. They tried reaching you earlier, but it went straight to voicemail. You might want to check that.
很好。他們早些時候試著聯絡你，但直接轉進了語音信箱。你可能需要檢查一下。
#4
I noticed a missed call from an unknown number. I assumed it was a spam caller, so I let it ring out.
我注意到一通來自未知號碼的未接來電。我以為那是騷擾電話，所以就讓它一直響到斷掉。
#5
Understandable, but in our line of work, it's worth picking up even unfamiliar numbers during business hours.
可以理解，但在我們這一行，即使是不熟悉的號碼，在上班時間也值得接聽。
#6
Fair point. Should I call them back now, or would you rather set up a formal callback through their office?
有道理。我現在應該回電給他們，還是你比較希望透過他們的辦公室安排正式的回電？
#7
Let me transfer you directly to their lead engineer. She's expecting a follow-up today.
讓我直接幫你轉接到他們的首席工程師。她正等著今天的後續跟進。
#8
Perfect. Before you transfer me, could you give me a quick rundown of what they're expecting?
太好了。在您幫我轉接之前，能否請您先簡要說明一下他們的期望？
#9
They need a feasibility assessment for migrating their legacy system. Keep it high-level for now.
他們需要一份關於遷移舊有系統的可行性評估。目前先保持在高層次的概述即可。
#10
Got it. And if the call drops or she's unavailable, should I leave a voicemail or send an email instead?
明白了。如果通話中斷或是她沒接聽，我應該留言還是改發電子郵件？
#11
Leave a concise voicemail outlining your availability, and follow up with an email for good measure.
留下一則簡潔的語音訊息，概述你的方便時間，並為了保險起見再補發一封電子郵件。
#12
Alright, I'm putting you through now. Hold for a moment while I connect the line.
好的，我現在幫你轉接。請稍候，我正在接通線路。
#13
Sure, I'll hold. By the way, if this goes well, do you think we could pitch the containerization module too?
沒問題，我等一下。順便問一下，如果進展順利，你覺得我們也可以推銷容器化模組嗎？
#14
One step at a time. Win their confidence first, and the upsell will follow organically.
一步一腳印。先贏得他們的信任，後續的追加銷售自然會接踵而至。
#15
Duly noted. Thanks for the guidance, Tom. I appreciate you walking me through the protocol.
我記下了。謝謝你的指導，湯姆。我很感激你帶我熟悉這些流程。
#16
No problem. One last thing—if she mentions rescheduling, propose a callback for Thursday afternoon.
沒問題。最後一件事——如果她提到要改期，就提議在週四下午回電。
#17
Thursday works for me. I'll keep my phone on and my voicemail greeting professional, just in case.
週四對我來說可以。我會保持手機開機，並確保我的語音信箱問候語顯得專業，以防萬一。
#18
That's the spirit. You'll do fine. Transferring you now—good luck.
就是這種精神。你會表現得很出色的。現在幫你轉接——祝你好運。
#19
Thanks, Tom. Talk to you after the call.
謝謝，湯姆。通話結束後再跟你聊。