Ujian Latihan TOEIC Bacaan 2

Dear Ms. Ingrid, Thank you for choosing Grand Vista Bistro for your upcoming corporate dinner on November 12. We are pleased to confirm that the private dining room has been reserved for your group of thirty guests. As requested, our chef has designed a custom three-course menu featuring seasonal ingredients. (1)______ are enclosed for your review. Please let us know if any of your guests have dietary restrictions so we can prepare suitable alternatives. Additionally, we have updated your reservation to include the audiovisual equipment you requested. (2)______. (3)______ we require a final guest count five days prior to the event, any minor adjustments to the menu can be made up until November 10. We look forward to (4)______ you and your guests. Sincerely, Aisha

To: All Staff From: Travel Coordination Office Subject: New Airport Shuttle Booking System Starting next Monday, all employees planning business trips must use our updated online portal to reserve airport shuttle services. Previously, bookings were processed via email. Under the new system, reservations must be submitted at least 24 hours (1) ______ departure. This change ensures that our shuttle operators can optimize their routes and avoid delays. (2) ______. Additionally, please note that any cancellations made within three hours of the scheduled pickup time will (3) ______ a small processing fee. We appreciate your (4) ______ as we transition to this more efficient system.

Please be advised that the building's central heating and air conditioning (HVAC) system will undergo scheduled servicing on Saturday, October 14. This maintenance is essential to ensure that the climate control system operates (1) during the upcoming winter months. The technicians will begin work at 8:00 A.M. and expect to complete the service by 4:00 P.M. (2), during this period, please expect fluctuating temperatures throughout the office spaces. (3) We recommend that tenants turn off all sensitive electronic equipment before leaving on Friday evening. Thank you for your cooperation as we work to (4) our building facilities.

This October, Apex Solutions will host its annual Charity Fun Run to support regional youth programs. (1) _______ years, we have raised over $50,000 for local schools. This year, we hope to exceed that amount with your help. Employees can participate by either running in the event or volunteering at the refreshment stations. (2) _______. Registering before September 15 ensures that you will receive a free event T-shirt. (3) _______, we encourage everyone to invite friends and family to join. Those who cannot attend can still contribute by making a direct donation online. We look forward to (4) _______ our community goals together.

Dear Tomas, I am pleased to inform you that Tech Horizons, a leading industry trade journal, has selected your new smart projector for their upcoming annual product review. The editorial team reached out yesterday to request high-resolution images of the device, as well as a brief statement regarding its energy-saving features. They plan to feature it in their November issue, which will be distributed at the International Tech Expo in Berlin. This coverage represents an outstanding opportunity to increase your brand's European market presence. Please send me the requested media files by Friday so I can forward them to the editor. Best regards, Aisha Bello

MEMORANDUM TO: Sales Department Staff FROM: Aisha Patel, HR Director DATE: October 12 SUBJECT: New Shift-Coverage System Starting November 1, all sales representatives must use our new digital scheduling portal, "ShiftSync," to arrange temporary coverage or trade shifts. Previously, staff submitted paper forms to their supervisors at least three days in advance. Under the new policy, all requests must be submitted through the portal and approved by a department manager at least 48 hours before the shift in question. Please note that employees are still responsible for finding their own replacements before submitting a request. A brief demonstration video has been uploaded to the company intranet to help you navigate the system.

IMPORTANT NOTICE: Updates to Return and Refund Policies Effective November 1, Veloza Homeware will implement several changes to our standard return policy. Under the updated guidelines, all regular-priced merchandise purchased online or at any retail outlet may be returned for a full refund within 30 days of purchase, provided a valid receipt is presented. Please note that clearance items and products purchased using promotional coupons are now subject to a modified policy. These items are no longer eligible for cash refunds. Instead, customers returning promotional goods within the 30-day window will receive store credit, which will be issued as a digital gift card. Additionally, we have streamlined our process for resolving issues with defective products. If you receive an item with a manufacturing defect, please contact our customer service department immediately at support@velozahomeware.com. Upon verification of the defect, we will arrange for a complimentary replacement to be shipped to your address, with all delivery fees waived. We appreciate your continued patronage.

Lumina Hotels has officially launched its updated guest loyalty program, Lumina Select, designed to offer greater flexibility for frequent travelers. According to Program Director Aisha Vance, the revamped system replaces the traditional points-based structure with immediate, tier-based benefits. Guests who register for the entry-level tier will instantly receive complimentary high-speed Internet access and late checkout privileges. Meanwhile, premium members will enjoy guaranteed room availability when booking at least forty-eight hours in advance, even during peak seasons. Additionally, the hotel group has partnered with local transport providers in major cities to offer discounted shuttle services directly from regional airports. To facilitate the transition, existing program members will automatically have their historical stays converted into the new tier system. Lumina Hotels expects this streamlined approach to significantly improve guest satisfaction scores across its twenty-five global properties.

Streamline your next business trip to the capital with SwiftPort Transit. We understand that time is your most valuable asset. That is why our premium luggage-forwarding service delivers your bags directly from airport arrival halls to any hotel or corporate headquarters in the metropolitan area. Instead of waiting at baggage claim or hauling heavy suitcases to your initial morning meeting, simply drop your items off at our designated service counters near Exit 3 of the main terminal. Our reliable agents will secure your belongings, issue a digital tracking number, and dispatch them via our express courier vans. We guarantee same-day delivery within four hours of your arrival, or your service is entirely free. For a limited time, first-time corporate clients can receive a twenty percent discount on their first booking by registering through our mobile application. Travel lighter and work smarter with SwiftPort.

VANGUARD LOGISTICS COMPLETES SYSTEM UPGRADE HAMBURG — October 12. Vanguard Logistics today announced the successful installation of a state-of-the-art geothermal heating and cooling system at its primary distribution hub. Led by Facilities Director Aisha Belmonte, the three-month project replaced the building's outdated gas-powered climate control units with energy-efficient thermal technology. The transition was finalized two weeks ahead of schedule, thanks to the efforts of Apex Green Solutions, the primary contractor. According to Ms. Belmonte, the new system will not only reduce the facility's carbon footprint but is also projected to lower monthly utility bills by approximately 35 percent. Furthermore, the advanced technology requires fewer manual inspections, significantly decreasing routine maintenance expenses. In the coming weeks, Vanguard Logistics plans to install similar eco-friendly systems at its regional offices in Munich and Frankfurt, continuing its commitment to sustainable operations.

Zenith Enterprises Annual Charity Gala & Awards Dinner Date: November 14 Location: Grand Ballroom, Oakridge Hotel Schedule of Events: - 18:00 - 18:30: Welcome Reception and Silent Auction Opening Guests are invited to view auction items in the foyer. Hosted by Sofia Chen. - 18:30 - 19:30: Opening Remarks & Dinner A three-course meal will be served in the main hall. - 19:30 - 20:15: Keynote Address: "Community Partnerships" Delivered by guest speaker Rajiv Mehta. - 20:15 - 21:00: Award Presentations Recognizing outstanding employee volunteers and community partners. - 21:00 - 21:30: Closing Remarks and Charity Fund Announcement Presentation of the total funds raised to the local Youth Education Fund. Important Information: Complimentary parking is available in the hotel garage. Attendees must present their parking tickets at the reception desk prior to departure to receive a validation voucher. Dress code is formal business attire.

[10:15 AM] Yuki: Tariq, did you finish updating the blog post draft for the Eco-Line announcement next Tuesday? [10:17 AM] Tariq: Yes, I shared the document with you and Carmen. I replaced the technical specs with more general benefits, as you suggested. [10:18 AM] Carmen: Got it. I'm looking at it now. The text looks clean, but I think we need a high-resolution image of the packaging near the second paragraph. [10:20 AM] Tariq: I can grab one from the product design folder. Which angle do you prefer? [10:21 AM] Yuki: The front-facing shot would be best to showcase the new logo. Also, Tariq, did the legal team approve the wording about the biodegradable materials? [10:23 AM] Tariq: They did. But they want us to add a small asterisk pointing to the certification details at the bottom of the page. [10:24 AM] Yuki: That's fine. Let's make sure that's in. Carmen, can you finalize the layout by 2:00 PM today? We need to send it to the director for final approval. [10:26 AM] Carmen: I'm on it. I just need to wait for Tariq to upload that image. [10:27 AM] Tariq: I'll put it in the shared folder right away.

Review of OnboardEase Pro Posted by: Sofia Al-Jamil, HR Director at Velo Logistics Date: October 14 As a rapidly expanding logistics firm, we recently phased out our manual new-hire documentation process in favor of OnboardEase Pro. The transition was prompted by a surge in seasonal hiring that our three-person HR team could no longer manage efficiently. Since implementing the software last quarter, we have successfully run thirty-five new employees through their initial setup. The automated compliance checklist has been a lifesaver, ensuring that mandatory tax and safety forms are signed before day one. Furthermore, the portal's interactive company culture module allows recruits to familiarize themselves with our core values at their own pace. However, the system is not without its drawbacks. The custom document upload tool frequently flags standard PDF files as corrupt, forcing our staff to intervene and manually override the error. Additionally, while the developer promised seamless integration with our existing payroll software, we had to hire an external consultant to write a custom patch to get the two programs to share data. Despite these hiccups, the platform has cut our average onboarding time by nearly forty percent, making it a worthwhile investment.

Meridian Wholesale Distributors: Order & Invoice FAQs Can I modify an order after it has been finalized? Once an invoice has been generated, automated processing begins immediately. However, if you contact our support desk within two hours of receipt of your confirmation email, we can manually intercept the shipment to adjust quantities or apply promotional codes that were omitted during checkout. Please note that after this window, items must be processed as returns. How are bulk discount tiers applied? Our system automatically calculates discounts based on the volume of a single transaction. If you place multiple separate orders on the same business day to be sent to the same destination, you may request a manual invoice consolidation. To do this, email Sofia Patel at billing@meridiandistributors.com before 5:00 P.M. EST with all relevant order numbers. What is the procedure for items that arrive damaged? Should any products prove defective upon arrival, do not discard the original packaging. Under our standard warranty, claims must be submitted via our online portal within fifteen days, accompanied by digital photographs of the damaged merchandise and the packing slip.

【Passage 1】 Subject: Final Details for Northern Pioneers Dinner - Sept 18 Dear Ms. Chen, I am writing to finalize the arrangements for the Northern Pioneers Association’s annual dinner and awards ceremony on September 18. Based on our RSVPs, we have confirmed an attendance of 120 guests. We would like to proceed with the Silver Buffet package. However, due to the dietary preferences of many of our members, we request a substitution for the main course. Could we replace the standard beef sirloin with the roasted butternut squash risotto? Regarding our technical needs, our speakers will require specific equipment. We would like to rent the Premium Sound Package, as we need two wireless lapel microphones and one podium microphone for the presentations. Lastly, several members asked about accommodations. Can guests still secure the group rate of $140 per night using the discount code NPA2024 if they reserve their rooms by the August 25 deadline? Thank you for your assistance. Best regards, Tomas Lindqvist Event Coordinator, Northern Pioneers Association ──────── 【Passage 2】 MEMORANDUM TO: Kitchen Staff and Audiovisual (AV) Team FROM: Mei-Ling Chen, Events Manager DATE: August 28 SUBJECT: Logistics for Northern Pioneers Association Dinner (Sept 18) Please review the finalized details and special instructions for the Northern Pioneers Association dinner scheduled for September 18. We are hosting 120 guests. Kitchen Department: The client has requested a menu modification for their Silver Buffet. Please prepare the roasted butternut squash risotto as the primary main course instead of the standard beef sirloin. Because this is a direct substitution, we will charge them the standard package rate of $45 per person, with no additional customization fees. AV Department: The client requested the Premium Sound Package. However, that package is currently reserved for another event taking place in the Grand Ballroom that evening. Since the Northern Pioneers event will be held in the Harbor Room, please set up the Deluxe Audio Set (which includes one wireless lapel microphone and one handheld microphone). To fully meet their needs, please add a stationary podium microphone to this setup at no extra charge. Front Desk and Reservations: Please note that the booking window for the "NPA2024" group rate ($140) closed three days ago on August 25. We have registered 45 room bookings under this code. Any subsequent reservation inquiries from this group must be booked at our standard rate of $180.

【Passage 1】 NOTICE OF TEMPORARY ACCESS ROAD CLOSURES AT METROPOLITAN AIRPORT Please be advised that the Metropolitan Transit Authority (MTA) will perform essential resurfacing and safety upgrades on the Airport Expressway (Route 4) and the primary access ramps leading to the airport terminals. Dates: October 12 through October 18 Hours: 11:00 PM to 5:00 AM nightly Impacted Areas: - Roadways directly serving Terminal 1 (Domestic Departures) and Terminal 2 (International Departures) will be completely closed to private vehicles, taxis, and commercial buses during these hours. - Terminal 3 (Charter and Cargo Flights) and the Central Metro Rail Station will remain fully accessible via the North Bypass. Recommendations for Travelers: Passengers departing on international flights during these hours are strongly urged to utilize the Central Metro Rail Link, which will run extra trains every 10 minutes. Alternatively, those arriving by vehicle must use the South Detour, which is expected to add approximately 30 to 40 minutes to travel times. We apologize for any inconvenience as we improve our regional infrastructure. — Aisha Gellar, Director of Public Operations, MTA ──────── 【Passage 2】 Logistics Providers Adapt to Airport Expressway Upgrades The recent overnight resurfacing of the Airport Expressway, which concluded on October 18, presented a major test for local transport and logistics companies. However, proactive adjustments kept delays to a minimum. Diego Silva, operations manager for AeroShuttle, reported that his company modified its routes ahead of time. "Since the road leading to the international terminal was entirely blocked during our busiest late-night departure window, we suspended our direct curbside drop-offs there," Silva explained. "Instead, we routed all our overnight international travelers to the Central Metro Rail Station. From there, they took the brief rail shuttle to their gates, bypassing the heavy traffic on the South Detour entirely." Air cargo carriers faced similar hurdles. Lena Lindqvist, logistics coordinator for Global Freight Express, noted that her firm diverted its midnight freight arrivals. "Rather than navigating the heavily congested South Detour with our heavy cargo trucks to reach our usual sorting facility at Terminal 2, we temporarily rerouted our overnight flights to land at Terminal 3," said Lindqvist. "This allowed our trucks to use the unrestricted North Bypass, ensuring we met our overnight delivery guarantees for critical medical and electronic shipments."

【Passage 1】 Vanguard Facility Solutions: Corporate Maintenance Packages Keep your commercial properties running seamlessly with our tailored preventative maintenance agreements. We offer three tiers of coverage to match your operational needs and budget: • Standard Care: Annual systems inspection, standard parts replacement rates, and next-business-day response times. Ideal for smaller office environments with basic facility needs. • Pro-Active Plus: Semi-annual comprehensive inspections, a 10% discount on all mechanical parts, and a guaranteed 24-hour response window for emergency calls. • Total Assurance: Quarterly system-wide calibrations, a 20% discount on all mechanical parts, complimentary emergency dispatch fees, and a guaranteed 4-hour response window for urgent service requests. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Apex Properties Partners with Vanguard Facility Solutions SEATTLE—September 15. Apex Properties, a leading regional commercial real estate operator, announced today that it has finalized a portfolio-wide maintenance agreement with Vanguard Facility Solutions. Under this agreement, Vanguard will manage all heating, ventilation, air conditioning (HVAC), and electrical systems across Apex’s commercial spaces. According to Sofia Alvarez, Chief Operations Officer at Apex Properties, the decision was driven by a commitment to tenant satisfaction. "By securing Vanguard's most comprehensive maintenance tier, we ensure that any equipment failures are addressed with the absolute fastest turnaround times available under their offerings, minimizing disruptions for our business tenants," Alvarez stated. The scheduled preventative maintenance will roll out in phases next month, beginning at the Plaza West commercial tower on October 12, followed by the North Summit business park on October 19, and concluding at the Meridian Hub on October 26. ──────── 【Passage 3】 Vanguard Facility Solutions Service Work Order & Billing Summary Work Order ID: VFS-90823 Client: Apex Properties Property Location: Plaza West, Suite 400 Date of Service: October 12 Service Type: Scheduled Maintenance & Urgent Repair Technician Assigned: Tariq Vance Log Details: • 08:30 AM – Scheduled quarterly HVAC calibration and filter replacement initiated. • 10:15 AM – Tenant reported a sudden malfunction in the primary cooling tower motor. Urgent service ticket opened. • 11:45 AM – Emergency repair technician arrived on-site and replaced the faulty motor. Billing Breakdown: • Quarterly HVAC Inspection & Calibration: $0.00 (Covered under contract) • Emergency Dispatch Fee: $0.00 (Covered under contract) • Replacement Part (Cooling Tower Fan Motor - Standard Price: $1,500.00): $1,200.00 Total Due: $1,200.00

【Passage 1】 <p><b>[Online Chat: Vortex Tech Event Committee]</b></p> <p><b>Aisha</b> (9:02 AM): Did everyone see the final donation tally from our Annual Charity Gala last night? We raised $45,000! That is well above our target.</p> <p><b>Tomas</b> (9:04 AM): That is fantastic news! The charity auction was a huge success. I am drafting our internal event report now, but we need to address the catering issue. How should we rate Savory Bites Catering?</p> <p><b>Rajiv</b> (9:05 AM): The main courses were outstanding, but they brought the wrong dessert. We were served basic lemon tarts instead of the signature chocolate mousse we paid extra for in our Premium Package.</p> <p><b>Aisha</b> (9:07 AM): Absolutely. Plus, they arrived late to set up, which delayed our opening presentation. I am going to write a review on their feedback portal today and request a partial refund. They have specific guarantees on their website.</p> <p><b>Tomas</b> (9:09 AM): Good idea, Aisha. Be sure to check their web page regarding service discrepancies so we know exactly what we are entitled to claim.</p> ──────── 【Passage 2】 <p><b>Review on CateringRatings.com</b><br> <b>User:</b> Aisha Sterling, Event Coordinator at Vortex Tech<br> <b>Rating:</b> 3 out of 5 stars<br> <b>Date:</b> October 15</p> <p>We hired Savory Bites Catering for our annual charity gala on October 14. While the main courses were exceptional and highly praised by our 150 guests, there were notable operational issues. The setup crew arrived at the venue at 6:10 PM instead of the agreed 5:30 PM, which directly delayed our opening remarks. Furthermore, instead of the signature chocolate mousse we selected from their top-tier menu, we were served simple lemon tarts. On a positive note, the on-site staff members were extremely polite and worked diligently to minimize the impact of the delay. However, we expect the company to honor their satisfaction policy for these errors.</p> ──────── 【Passage 3】 <p><b>Savory Bites Catering — Service Standards & Refund Policy</b></p> <p>At Savory Bites Catering, we strive to deliver flawless event experiences. To ensure peace of mind, all bookings are covered by our Service Guarantee:</p> <p><b>1. Punctuality Promise</b><br> We value your time. If our setup team arrives more than 30 minutes after the scheduled setup time specified in the contract, we will automatically deduct 10% from your final invoice.</p> <p><b>2. Menu Accuracy Guarantee</b><br> We guarantee to serve the exact items finalized during your pre-event tasting. In the rare event of an unapproved substitution:<br> • For standard tier menu items, a 5% discount on the food portion will be applied.<br> • For premium tier menu items (including our signature desserts and customized main courses), a 15% refund on the food portion will be issued.</p> <p><b>3. Professionalism Standards</b><br> Our personnel are trained to maintain the highest level of courtesy. If any staff member fails to meet these behavioral standards, please contact our customer care manager immediately.</p> <p><i>Note: To file a claim under our Service Guarantee, clients must submit an official feedback form through our website within 48 hours of the event's conclusion. Refund requests will be verified against our event supervisor's on-site log and processed within 14 business days.</i></p>

【Passage 1】 From: Diego Alvarez (dalvarez@nexasoft.com) To: Aisha Vance (avance@nexasoft.com) Date: October 12 Subject: Media Room Updates for VertexFlow Launch Hi Aisha, We need to make a quick adjustment to the draft public announcement for our upcoming software launch. Please push back the embargo date for the media preview by two days. Originally scheduled for October 24, the preview event should now be set for October 26. This change is necessary because our lead developer, Dr. Yuki Tanaka, is returning late from an international technology conference in Munich and won't be back in the office until the 25th. We absolutely need her to guide the opening session. Also, please ensure that the updated draft is uploaded to our online media portal by October 15. I have already coordinated with the facilities team to reserve the conference rooms for the new date, and I will send an internal memo to the rest of the staff shortly to remind them of our media interaction policies. Thanks, Diego Alvarez PR Director, NexaSoft ──────── 【Passage 2】 MEMORANDUM TO: All Staff FROM: Public Relations Department DATE: October 14 SUBJECT: Media Protocols for VertexFlow Preview As announced, NexaSoft will host a special media preview day on October 26 for our new software, VertexFlow. To ensure the event runs smoothly, selected employees have been assigned to specific informational teams: * Team Alpha (Product Demonstration): Led by Dr. Yuki Tanaka in Conference Room A. This team will handle hands-on walkthroughs from 10:00 AM to 12:00 PM. * Team Beta (Technical QA): Led by Chief Architect Tomas Lindstrom in Conference Room B. This team will address advanced technical questions from 2:00 PM to 4:00 PM. Staff members who are not officially designated as presenters for these sessions are instructed not to make any statements to visiting reporters. If you are approached by media representatives on the premises, please politely refer them to the PR Desk in the main lobby. Thank you for your cooperation in making this launch a success. ──────── 【Passage 3】 NEXASOFT MEDIA ROOM FOR IMMEDIATE RELEASE NexaSoft Announces Exclusive Preview of VertexFlow NexaSoft is thrilled to invite registered technology journalists to an exclusive, hands-on preview of our groundbreaking project management platform, VertexFlow. The event will take place at our corporate headquarters on October 26. The morning session, beginning at 10:00 AM, will focus on live demonstrations of the user interface, highlighting how VertexFlow simplifies remote collaboration. The afternoon session, starting at 2:00 PM, will dive into the underlying software architecture and security protocols. To secure a pass, media representatives must register through our online press portal no later than October 22. Please note that the official public release of VertexFlow is scheduled for November 15, and all information shared during this preview remains under strict embargo until that date.