Phone CallPanggilan Telefon
Pratonton Audio Lengkap
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EN: Using 'This is [Name]' is the standard way to identify yourself on the phone or in formal introductions, rather than saying 'I am [Name]'.
Bahasa Melayu: Penggunaan 'This is [Nama]' ialah cara standard untuk memperkenalkan diri melalui telefon atau dalam perkenalan rasmi, dan bukannya menggunakan 'I am [Nama]'.
Hello, this is Sarah Jenkins from the marketing team.
Helo, saya Sarah Jenkins daripada pasukan pemasaran.
EN: The preposition 'from' is used to indicate origin or the specific department/organization someone represents.
Bahasa Melayu: Kata sendi nama 'from' digunakan di sini untuk menunjukkan asal usul, atau jabatan/organisasi khusus yang diwakili oleh seseorang.
We have a consultant from the IT department helping us today.
Hari ini seorang perunding daripada jabatan IT sedang membantu kami.
EN: In Western business culture, it is common to provide both your full name and your specific department when initiating a call to ensure clarity and professionalism.
EN: The phrase 'This is [Name]' is the standard way to identify yourself in professional phone calls or formal introductions, rather than saying 'I am [Name]'.
Bahasa Melayu: Dalam komunikasi telefon profesional atau pengenalan diri rasmi, frasa 'This is [Nama]' biasa digunakan untuk memperkenalkan diri, berbanding menyebut 'I am [Nama]' secara terus.
Hello, this is Sarah Miller from the marketing team.
Helo, saya Sarah Miller daripada pasukan pemasaran.
EN: The preposition 'on' is used to indicate membership or involvement in a specific project, committee, or team.
Bahasa Melayu: Kata sendi nama 'on' digunakan untuk menunjukkan keahlian atau penglibatan dalam sesuatu projek, jawatankuasa atau pasukan tertentu.
He is currently working on the development team.
Beliau kini bekerja dalam pasukan pembangunan.
EN: In Western business culture, it is common to introduce yourself by both your name and your specific role or project to provide immediate context to the listener.
EN: Present Perfect Continuous (have/has + been + V-ing): This tense is used to describe an action that started in the past and has continued up to the present moment, often emphasizing the duration or ongoing nature of the activity.
Bahasa Melayu: Kala Kini Berterusan Sempurna (have/has + been + V-ing): Kala ini digunakan untuk menerangkan tindakan yang bermula pada masa lalu dan berterusan hingga masa kini, selalunya menekankan tempoh berterusan atau proses tindakan tersebut.
I have been working on this report since this morning.
Saya telah menulis laporan ini sejak pagi tadi.
EN: Phrasal Verb 'Settle into': This means to become comfortable and familiar with a new place, situation, or job.
Bahasa Melayu: Kata Kerja Frasa 'Settle into': Ini bermaksud mula menyesuaikan diri dan menjadi biasa dengan persekitaran, situasi, atau pekerjaan baharu.
It took her a few months to settle into her new role at the company.
Dia mengambil masa beberapa bulan untuk menyesuaikan diri dengan jawatan baharu di syarikat itu.
EN: In Western business culture, it is common and polite to engage in 'small talk' (like asking about someone's move or well-being) before diving into professional tasks, especially with new team members.
EN: Present Perfect Tense (has/have + past participle): This tense is used to describe an action or state that started in the past and continues to the present moment, or has relevance to the present.
Bahasa Melayu: Present Perfect Tense (has/have + past participle): Tense ini digunakan untuk menggambarkan tindakan atau keadaan yang bermula di masa lampau dan berterusan sehingga kini, atau masih mempunyai kaitan dengan masa kini.
It has been a busy week for the whole team.
Ini minggu yang sibuk bagi seluruh pasukan.
EN: The phrase 'so far' is a common adverbial phrase used with the present perfect to indicate the period from the past up until now.
Bahasa Melayu: 'so far' ialah frasa kata keterangan lazim yang digunakan bersama Present Perfect Tense untuk menunjukkan tempoh masa dari masa lampau hingga sekarang (sehingga kini).
We haven't encountered any major issues so far.
Setakat ini, kami belum menghadapi sebarang masalah besar.
EN: In Western corporate culture, 'How are you settling in?' is a common way to show empathy to new employees. Responding with a mix of honesty (acknowledging the 'adjustment') and positivity (expressing enjoyment) is seen as professional and authentic.
EN: The use of 'wanted' (past tense) to express a current desire or intention is a common way to sound more polite and less demanding in professional English. It softens the request.
Bahasa Melayu: Penggunaan bentuk lampau 'wanted' untuk menyatakan keinginan atau niat semasa merupakan cara ungkapan sopan yang biasa dalam Bahasa Inggeris profesional. Ini dapat melembutkan nada supaya tidak kedengaran terlalu mendesak.
I wanted to ask if you have a moment to talk.
Saya ingin bertanya sama ada anda mempunyai masa untuk berbual sebentar.
EN: The gerund 'upcoming' functions as an adjective here, derived from the verb 'upcome', meaning 'about to happen' or 'forthcoming'.
Bahasa Melayu: Gerund 'upcoming' berfungsi sebagai kata sifat di sini, yang berasal daripada kata kerja 'upcome', bermaksud 'akan datang' atau 'bakal berlaku'.
We need to prepare for the upcoming conference.
Kita perlu membuat persiapan untuk mesyuarat yang bakal berlangsung.
EN: In Agile project management, a 'sprint' is a set period of time during which specific work has to be completed and made ready for review. It is a very common term in the tech industry.
EN: The Past Continuous vs. Past Simple: While 'tried' is in the Past Simple to show a completed action, 'calling' is a gerund acting as the object of the verb 'try' to indicate the specific action attempted.
Bahasa Melayu: Past Continuous vs. Past Simple: 'tried' menggunakan Past Simple untuk menunjukkan tindakan yang telah selesai, manakala 'calling' ialah gerund yang berfungsi sebagai objek kepada 'try' bagi menggambarkan tindakan khusus yang dicuba.
I tried sending the email this morning, but the server was down.
Saya cuba menghantar e-mel pagi tadi, tetapi pelayan mengalami gangguan.
EN: Coordinating Conjunction 'but': Used to connect two independent clauses that present a contrast or an unexpected result.
Bahasa Melayu: Kata hubung gabungan 'but': digunakan untuk menghubungkan dua klausa bebas bagi menunjukkan kontras atau hasil yang tidak dijangka.
She studied hard for the exam, but she didn't pass.
Dia belajar bersungguh-sungguh untuk peperiksaan itu, tetapi dia tidak lulus.
EN: In Western business culture, 'getting someone's voicemail' is a common way to explain why a direct conversation didn't happen. It implies that the caller made an effort to reach out, which is seen as proactive.
EN: The compound adjective 'back-to-back' describes events happening one after another without a break. It is used here to modify the noun 'meetings'.
Bahasa Melayu: Kata sifat majmuk 'back-to-back' menggambarkan peristiwa yang berlaku secara berturut-turut tanpa sebarang selang masa. Di sini ia digunakan untuk menerangkan kata nama 'meetings' (mesyuarat).
We have back-to-back classes every Monday morning.
Kami mempunyai kelas berturut-turut pada setiap pagi Isnin.
EN: The Past Simple tense (Did + subject + base verb) is used to ask about a completed action at a specific time in the past.
Bahasa Melayu: Past Simple tense (Did + subjek + kata kerja dasar) digunakan untuk bertanyakan tentang tindakan yang telah selesai pada titik masa tertentu di masa lampau.
Did you send the report before you left?
Adakah anda sudah menghantar laporan itu sebelum anda bertolak?
EN: In professional settings, 'back-to-back meetings' is a common phrase used to explain why someone was unavailable or slow to respond. It emphasizes a high workload rather than intentional avoidance.
EN: The auxiliary verb 'did' is used before a base verb to add emphasis to an affirmative statement, often to clarify a misunderstanding or confirm a fact.
Bahasa Melayu: Kata kerja bantu 'did' diletakkan di hadapan kata kerja dasar untuk memberi penekanan pada ayat penyata, biasanya bagi menjelaskan kekeliruan atau mengesahkan sesuatu fakta.
I did finish the report on time, even though it was difficult.
Meskipun sukar, saya memang menyelesaikan laporan itu tepat pada waktunya.
EN: The Past Perfect tense (had + past participle) is used to describe an action that was completed before another point in the past.
Bahasa Melayu: Past Perfect tense (had + past participle) digunakan untuk menceritakan tindakan yang telah selesai sebelum satu titik masa atau tindakan lain di masa lampau.
She realized she had lost her keys after she left the house.
Dia hanya menyedari bahawa kunci rumahnya telah hilang selepas dia meninggalkan rumah.
EN: In Western business culture, if you don't reach someone, leaving a voicemail is standard professional etiquette. Following up with a mention of the voicemail in a later conversation helps bridge the communication gap without sounding accusatory.
EN: The verb 'apologize' is followed by the preposition 'for' and a gerund (verb-ing) to state the reason for the apology. To make it negative, 'not' is placed before the gerund.
Bahasa Melayu: Kata kerja 'apologize' diikuti oleh kata sendi nama 'for' dan gerund (verb-ing) untuk menyatakan sebab permohonan maaf. Jika ingin memohon maaf kerana 'tidak melakukan sesuatu', tambahkan 'not' di hadapan gerund.
I apologize for not attending the meeting yesterday.
Saya memohon maaf kerana tidak menghadiri mesyuarat semalam.
EN: The causative verb 'let' is followed by an object and then the base form of the verb (bare infinitive) without 'to'. It is used to express a suggestion or an intention to do something.
Bahasa Melayu: Kata kerja kausatif 'let' diikuti oleh objek dan kemudian kata kerja dasar (tanpa to). Ia biasa digunakan untuk menyatakan cadangan atau niat untuk melakukan sesuatu.
Let me check the schedule before we confirm.
Biar saya semak jadual dahulu sebelum kita membuat pengesahan.
EN: In professional English, 'getting back to someone' is a very common phrasal verb meaning to respond to a message or call. Apologizing for a delay, even if brief, is a standard courtesy in business to maintain good relationships.
EN: The phrase 'No problem at all' uses 'at all' as an intensifier in negative constructions to emphasize that there is zero difficulty or inconvenience.
Bahasa Melayu: Frasa 'No problem at all' menggunakan 'at all' sebagai penguat dalam binaan ayat negatif untuk menegaskan bahawa tidak ada sebarang kesulitan atau kesulitan langsung.
I don't mind waiting at all.
Saya sama sekali tidak kisah untuk menunggu.
EN: The modal verb 'Could' is used here to make a polite request. It is more formal and indirect than 'Can', which is standard for professional phone or video calls.
Bahasa Melayu: Kata kerja modal 'Could' digunakan di sini untuk membuat permintaan secara sopan. Ia lebih rasmi dan berhemah berbanding 'Can', dan merupakan penggunaan standard dalam panggilan telefon atau panggilan video profesional.
Could you repeat that more slowly, please?
Bolehkah anda bercakap lebih perlahan dan mengulanginya sekali lagi?
EN: In Western business culture, it is polite to explain why you are asking someone to wait (e.g., 'while I open my laptop'). This transparency shows respect for the other person's time.
EN: The imperative mood 'take your time' is used to give permission or encouragement to someone to do something without rushing. It is a polite way to show patience.
Bahasa Melayu: Ayat perintah 'take your time' digunakan untuk memberi kebenaran atau galakan kepada seseorang supaya melakukan sesuatu tanpa tergesa-gesa. Ini ialah ungkapan sopan untuk menunjukkan kesabaran.
Take your time reading the contract before you sign it.
Sila ambil masa untuk membaca kontrak ini dengan teliti sebelum menandatanganinya.
EN: The future simple tense 'I will' (contracted as I'll) is used here to make a spontaneous promise or offer to stay in place while the other person is busy.
Bahasa Melayu: Future simple tense 'I will' (disingkorkan sebagai I'll) digunakan di sini untuk membuat janji atau tawaran secara spontan, bagi menunjukkan bahawa anda akan tunggu di situ sementara pihak satu lagi sibuk.
I'll be right back with your coffee.
Saya akan kembali membawa kopi anda sebentar lagi.
EN: In Western business culture, 'take your time' is a common courtesy used to reduce pressure on the other person when a brief interruption occurs (like opening a laptop or finding a file). It signals that the speaker is patient and values a smooth interaction over speed.
EN: The Present Perfect tense ('I've got') is used here to indicate a current state resulting from a past action. In informal business English, 'have got' is frequently used instead of 'have' to show possession or current availability.
Bahasa Melayu: Present Perfect tense ('I've got') digunakan di sini untuk menunjukkan keadaan semasa yang terhasil daripada tindakan lalu. Dalam Bahasa Inggeris perniagaan tidak rasmi, 'have got' sering digunakan bagi menggantikan 'have' untuk menunjukkan pemilikan atau sesuatu yang ada dalam pegangan semasa.
I've got the latest report on my desk.
Saya ada laporan terkini di atas meja saya.
EN: The structure 'Object + Adjective' (the sprint document open) functions as an object complement. The adjective 'open' describes the state of the object 'the sprint document'.
Bahasa Melayu: Struktur 'Objek + Kata Sifat' (the sprint document open) berfungsi sebagai pelengkap objek. Kata sifat 'open' menerangkan keadaan objek 'the sprint document' (dokumen pecutan).
Please keep the door locked.
Sila pastikan pintu kekal berkunci.
EN: In Agile project management, a 'sprint' refers to a set period of time during which specific work must be completed. Using industry-specific terms like this shows professional competence.
EN: The Present Perfect Tense (have/has + past participle) is used here to describe a past action that has a direct impact or relevance to the current situation.
Bahasa Melayu: Present Perfect Tense (have/has + past participle) digunakan di sini untuk menggambarkan tindakan yang berlaku di masa lampau tetapi mempunyai kesan langsung atau kaitan dengan situasi semasa.
The manager has decided to cancel the meeting.
Pengurus telah pun membuat keputusan untuk membatalkan mesyuarat tersebut.
EN: The Subjunctive Mood in noun clauses: After verbs of requesting or demanding (like 'request'), the following 'that' clause often uses the base form of the verb (bare infinitive), though 'should' is sometimes implied.
Bahasa Melayu: Ragam Subjunktif dalam klausa kata nama: Selepas kata kerja yang menyatakan permintaan atau desakan (seperti request), kata kerja dalam klausa 'that' biasanya menggunakan kata kerja dasar, walaupun 'should' kadang-kadang dihilangkan.
She requested that he be present at the hearing.
Dia meminta agar lelaki itu menghadiri pendengaran tersebut.
EN: In professional settings, 'moving a deadline forward' means making it earlier, while 'pushing it back' means delaying it. This can sometimes be confusing for non-native speakers, so it's important to clarify the exact date.
EN: The Present Perfect Passive (have/has + been + past participle) is used to describe an action that has been completed at an unspecified time before now, emphasizing the result on the object rather than who performed the action.
Bahasa Melayu: Bentuk Pasif Present Perfect (have/has + been + past participle) digunakan untuk menggambarkan tindakan yang telah selesai pada masa yang tidak dinyatakan sebelum ini, dengan memberi penekanan pada hasil tindakan ke atas objek, bukannya pelaku tindakan tersebut.
The final report has already been submitted by the manager.
Laporan akhir telah pun diserahkan oleh pengurus.
EN: The adjective 'tight' in a business context often refers to a schedule or budget that has very little room for delay or extra spending.
Bahasa Melayu: Kata sifat 'tight' dalam konteks perniagaan kerap merujuk kepada jadual atau belanjawan yang sangat padat, di mana hampir tiada ruang untuk kelewatan atau perbelanjaan tambahan.
We are working on a very tight schedule this month.
Jadual kami sangat padat pada bulan ini.
EN: In Western corporate culture, 'tight' is a common way to professionally signal that a deadline is challenging without outright saying it's impossible. It opens a door for negotiation or prioritizing tasks.
EN: The verb 'need' is followed by a 'to-infinitive' (to + base verb) when it expresses a requirement or necessity for the subject to perform an action.
Bahasa Melayu: Kata kerja 'need' diikuti oleh 'to-infinitive' (to + kata kerja dasar) apabila ia menyatakan keperluan bagi subjek untuk melakukan sesuatu tindakan.
I need to check the schedule before I confirm the meeting.
Saya perlu menyemak jadual dahulu sebelum mengesahkan mesyuarat tersebut.
EN: The word 'after' functions here as a subordinating conjunction, introducing an adverbial clause of time. Note that even though it refers to the future, the present simple tense ('finish') is used.
Bahasa Melayu: Perkataan 'after' berfungsi sebagai kata hubung pancangan di sini, yang memperkenalkan klausa keterangan masa. Ambil perhatian bahawa walaupun merujuk kepada masa hadapan, Present Simple ('finish') tetap digunakan dalam klausa keterangan masa.
We will go for dinner after the movie ends.
Kita akan pergi makan malam selepas wayang tamat.
EN: In professional settings, 'transferring' a call is a common way to ensure the right expert handles a specific query. Using the phrase 'after we finish here' shows respect for the current conversation before moving to the next step.
EN: The modal verb 'should' is used here to ask for advice or suggestions. It is followed by the base form of the verb 'request'.
Bahasa Melayu: Kata kerja modal 'should' digunakan di sini untuk meminta nasihat atau pandangan, dan diikuti oleh kata kerja dasar 'request'.
Should I send the report now or wait until tomorrow?
Adakah patut saya menghantar laporan ini sekarang, atau tunggu sehingga esok?
EN: The first conditional structure (if + present simple) is used to talk about a possible future situation and its consequence or a related action.
Bahasa Melayu: Struktur first conditional (if + present simple) digunakan untuk membicarakan situasi yang mungkin berlaku di masa hadapan beserta hasil atau tindakan susulannya.
If it rains tomorrow, the meeting will be moved indoors.
Mesyuarat akan dipindahkan ke dalam bangunan jika hari hujan esok.
EN: In professional English, 'requesting a callback' is a polite way to manage communication when someone is busy, rather than demanding an immediate answer. It shows respect for the other person's schedule.
EN: First Conditional (Real Condition): Used to talk about things which might happen in the future. The 'if' clause uses the present simple, while the main clause uses the imperative (command) or 'will'.
Bahasa Melayu: First Conditional (Real Condition): digunakan untuk membicarakan situasi yang mungkin berlaku di masa hadapan. Klausa 'if' menggunakan Present Simple, manakala klausa utama menggunakan ragam perintah (imperative) atau 'will'.
If it rains tomorrow, take an umbrella.
Bawalah payung jika hari hujan esok.
EN: Imperative Mood: The verbs 'leave' and 'ask' are in the imperative mood, used here to give instructions or advice. The subject 'you' is understood but omitted.
Bahasa Melayu: Ragam Perintah (Imperative Mood): Kata kerja 'leave' dan 'ask' menggunakan ragam perintah, yang berfungsi di sini untuk memberikan arahan atau cadangan. Subjek 'you' dihilangkan tetapi difahami dalam konteks.
Please finish the report and send it to me.
Sila selesaikan laporan itu dan hantarkan kepada saya.
EN: In Western business culture, leaving a specific deadline (like 'by tomorrow morning') is considered professional and helpful, as it manages expectations and helps the recipient prioritize their tasks.
EN: The verb 'appreciate' is followed by an object and a gerund (V-ing). In this case, 'you' is the object, and 'taking' is the gerund acting as the direct object of the appreciation.
Bahasa Melayu: Kata kerja 'appreciate' diikuti oleh objek dan gerund (V-ing). Dalam ayat ini, 'you' ialah objek dan 'taking' ialah gerund, yang digunakan untuk menyatakan tindakan khusus yang dihargai.
I appreciate you helping me with the project.
Saya sangat menghargai bantuan anda dalam menyiapkan projek ini.
EN: The phrasal verb 'walk (someone) through (something)' means to explain a process or task to someone step-by-step.
Bahasa Melayu: Kata kerja frasa 'walk (someone) through (something)' bermaksud 'membimbing seseorang langkah demi langkah untuk memahami atau meneliti sesuatu', yang sering digunakan dalam pengajaran atau penerangan proses.
The manager walked me through the company policy.
Pengurus telah membimbing saya langkah demi langkah untuk memahami dasar syarikat.
EN: In Western workplace culture, expressing gratitude for a colleague's time is a standard way to build rapport, especially when you are new to a team or project.
EN: The phrase 'That's what I'm here for' uses a nominal relative clause ('what I'm here for') acting as a complement. It is a common idiomatic expression used to respond to thanks, indicating that the help provided is part of one's duty or purpose.
Bahasa Melayu: Klausa relatif kata nama (Nominal Relative Clause): 'what I'm here for' berfungsi sebagai pelengkap di sini. Ini ialah ungkapan lazim untuk membalas ucapan terima kasih seseorang, yang bermaksud bantuan yang diberikan memang menjadi tanggungjawab atau tugas kita.
Helping students succeed is what I'm here for.
Membantu pelajar mencapai kejayaan merupakan tujuan saya bekerja di sini.
EN: The imperative 'don't hesitate to' is a polite way to encourage someone to take an action without feeling like they are being a burden. It is frequently used in professional settings to offer assistance.
Bahasa Melayu: Ayat perintah 'don't hesitate to': Ini merupakan cara yang sopan untuk menggalakkan seseorang mengambil tindakan tanpa perlu bimbang akan menyusahkan orang lain. Ia sering digunakan dalam persekitaran kerja untuk menawarkan bantuan secara proaktif.
Please don't hesitate to contact us if you have any questions.
Sila hubungi kami pada bila-bila masa sekiranya anda mempunyai sebarang pertanyaan.
EN: In Western corporate culture, 'reach out' is a very common phrasal verb meaning to contact someone for help or collaboration. Phrases like 'That's what I'm here for' emphasize a flat hierarchy and a supportive team environment, where helping colleagues is seen as a core responsibility.
Kosa kata utama dengan sebutan IPA, definisi, contoh ayat, dan kuiz interaktif.
Dalam konteks: Proses menyesuaikan diri dengan persekitaran atau situasi baharu
Dalam konteks: Mel suara, sistem elektronik yang digunakan untuk meninggalkan pesanan
Dalam konteks: Memohon maaf, menyatakan rasa kesal
Dalam konteks: Tarikh akhir, had masa
Dalam konteks: Spesifikasi keperluan (projek atau produk), syarat-syarat yang diperlukan
Dalam konteks: Dimuktamadkan, menyelesaikan pengesahan terakhir
Dalam konteks: Pindahkan (panggilan)
Dalam konteks: Tidak lapang, tidak dapat menjawab panggilan atau dihubungi
Dalam konteks: Ragu-ragu, teragak-agak
Frasa dengan label jenis, definisi dwibahasa, nota penggunaan, dan contoh ayat.
Happening one after another without an interval.
Berturut-turut, berterusan
To contact someone later to give them information or an answer.
Membalas, menghubungi seseorang semula
To find and display information on a computer screen.
Memanggil, membuka (fail atau data komputer)
To change the date or time of an event so that it happens earlier.
Memajukan (tarikh atau masa)
To attempt to communicate with someone.
Menghubungi, berinisiatif menghubungi
A set period of time (usually 2-4 weeks) during which specific work must be completed and made ready for review in Agile software development.
Sprint
The specific goals, functions, and constraints that a software project must meet, often documented formally.
Keperluan (Requirements)