If something's unclear, start here. We update this as questions come in.
Getting started
- What is Loopy?
- An AI-paced English practice platform built around five learning modes — comprehension, vocabulary, shadowing, dictation, and quiz. You read a course in the morning, drill cards on the bus, let AI score your pronunciation at lunch. Over a week, the same vocabulary circles back through all five.
- Is there a free trial?
- Seven days of full Premium, no credit card required. When the trial ends, your account keeps working as free — you can still browse every course — but practice requires a subscription.
- Can I cancel anytime?
- Yes. Cancellation takes one click inside Stripe's customer portal. Your access stays active until the current billing period ends, then quietly stops.
- What devices does it run on?
- Any modern browser — desktop, tablet, or phone.
How the learning works
- What are the five learning modes?
- Comprehension (read with translation and audio), Vocabulary (spaced-repetition flashcards), Shadowing (AI-scored pronunciation), Dictation (type what you hear), and Quiz (short checkpoint). You don't have to use all five — but the system gets better at scheduling review when you do.
- How does the memory curve work?
- Every word you learn is scheduled for review based on how hard it felt. Words you got instantly come back in a week; ones you paused on come back tomorrow. The aim is to meet each word again right before you'd forget it.
- What if I get something wrong?
- Nothing penalising happens. The word just gets scheduled sooner. Mistakes are the signal the system uses to decide what to show you next — they're useful, not shameful.
- What's the weekly learning letter?
- Every Monday, subscribers get an email that reads like a letter from a tutor who's been paying attention — what you practiced, what's sticking, what's slipping, and one concrete suggestion for the week ahead.
Billing & refunds
- How much does it cost?
- US$13/month or US$99/year (about US$8.25/month — saves 36%). Prices are localised for Taiwan, China, Japan, Korea, Thailand, Vietnam, Indonesia, and Malaysia.
- What's the difference between monthly and yearly?
- Same features. Yearly is a commitment that saves 36%. You can switch between them anytime through the subscription portal; Stripe prorates the difference automatically.
- Do you offer refunds?
- You can cancel anytime and stop the next renewal. We don't routinely refund partial periods, but if something feels wrong — write to us. We read everything.
- What payment methods do you accept?
- All cards Stripe supports globally — Visa, Mastercard, Amex, JCB — plus Apple Pay and Google Pay depending on your region.
Still stuck? Write to support@loopyai.app. We read everything.
Or use the contact form →