Tax Refund

Hi there! I love this bookshop. It feels so cozy and welcoming.

Thank you so much! Welcome to Chapter and Verse. Can I help you?

Yes, actually. I am visiting London from the United States.

Oh, how lovely! Are you looking for anything in particular today?

I have already picked out a few books that I want to buy.

That is wonderful! Let me see what you have chosen.

Here they are. But I have a question about the tax refund process.

Of course! Since you are a visitor, you can claim a tax refund.

Really? That sounds great. I have never done it before.

Do not worry. The process is quite simple. Let me explain it step by step.

Yes, please. I would really appreciate that.

First, I will give you a special receipt when you pay for the books.

Is that different from a normal receipt?

Yes, it is a tax refund form that shows the amount of tax you paid.

Okay, so I keep the receipt. What do I do next?

When you arrive at the airport, you need to find the customs desk.

Is the customs desk before or after the security check?

It is usually before you check in your luggage, because the items might be inspected.

That makes sense. So I should keep the books in my hand luggage.

Exactly! The customs officer will stamp your receipt to confirm the purchase.

And then I can get my refund? Where is the money returned?

After the stamp, you go to the duty-free refund counter at the airport.

Can the refund be sent to my credit card?

Yes, the refund can be returned to your credit card or in cash.

Perfect! I think I will choose the credit card option. Thank you so much, Olivia!

You are welcome, Lisa! I hope you enjoy the books and your trip!