EN： The modal verb 'may' is used here to express a formal and polite offer of assistance. It is more professional than 'can' in a hospitality context.
中文： 助動詞「may」在此用於表達正式且禮貌的協助提議。在飯店服務等專業場合中，這比使用「can」更顯得專業且客氣。
May I take your coat, sir?
先生，我可以幫您拿外套嗎？
EN： The phrase 'Welcome to [Place]' uses the preposition 'to' to indicate the destination or the entity the person is being greeted into.
中文： 短語「Welcome to [地點]」使用介係詞「to」來表示對方所抵達的目的地或受歡迎進入的實體。
Welcome to our new office in Taipei.
歡迎來到我們位於台北的新辦公室。
EN： In English-speaking hospitality culture, using 'May I help you?' is considered the gold standard for politeness. It acknowledges the customer's needs immediately upon arrival, establishing a welcoming and helpful atmosphere.
中文： 在英語國家的服務業文化中，使用「May I help you?」被視為禮貌的黃金標準。這能在客人抵達時立即關注其需求，營造出受歡迎且樂於助人的氛圍。
EN： The prepositional phrase 'under the name' is a standard business idiom used to specify whose name is recorded in a system or document, particularly for hotel or restaurant bookings.
中文： 介係詞短語「under the name」是一個標準的商務習語，用於指明系統或文件中記錄的姓名，特別是用於飯店或餐廳預訂。
I'd like to check in; the booking is under the name John Smith.
我想辦理入住；預訂姓名是 John Smith。
EN： The preposition 'for' is used here to indicate duration or the intended length of time for a specific arrangement.
中文： 介係詞「for」在此處用於表示特定安排的持續時間或預計時長。
They are staying in London for three days.
他們將在倫敦待三天。
EN： In Western hospitality contexts, 'Hi there!' is a common, friendly way to initiate a conversation with service staff. It strikes a balance between being professional and approachable.
中文： 在西方的服務業場景中，「Hi there!」是與服務人員開啟對話的一種常見且友善的方式。它在專業與親切之間取得了平衡。
EN： The phrasal verb 'pull up' in a digital context means to find and display information on a computer screen. It is often used in professional service environments.
中文： 片語動詞 'pull up' 在數位情境中意指在電腦螢幕上搜尋並顯示資訊。這在專業服務場合中非常常見。
The librarian pulled up my account to see which books I had borrowed.
圖書管理員調出了我的帳戶資料，查看我借了哪些書。
EN： The modal verb 'Could' is used here to make a polite request. It is more formal and indirect than 'Can', making it ideal for customer service.
中文： 助動詞 'Could' 在此用於提出禮貌的請求。它比 'Can' 更正式且委婉，非常適合用於客戶服務場景。
Could you please sign this document at the bottom?
可以請您在文件底部簽名嗎？
EN： In international hotels, asking for an ID is a standard legal requirement for check-in. Using 'Could I' and 'please' maintains a high standard of hospitality etiquette.
中文： 在國際飯店中，要求查看身分證件是辦理入住的標準法律程序。使用 'Could I' 和 'please' 能維持高品質的款待禮儀。
EN： The Past Simple tense is used to describe completed actions at a specific time in the past. In this sentence, 'booked' is the past form of the regular verb 'book', and the time is specified by 'about three weeks ago'.
中文： 過去簡單式用於描述在過去特定時間完成的動作。在此句子中，「booked」是規則動詞「book」的過去式，並且由「about three weeks ago」（大約三週前）明確指出了時間點。
We visited the museum two days ago.
我們兩天前參觀了博物館。
EN： The preposition 'through' is used here to indicate the medium or means used to achieve something (the booking process).
中文： 介係詞「through」在這裡用來表示達成某事（預訂過程）所使用的媒介或手段，譯為「透過」。
I applied for the job through a recruitment agency.
我是透過一家招募代理機構申請這份工作的。
EN： In Western hospitality, 'Here you go' or 'There you go' are standard polite phrases used when handing something to someone. It is more informal than 'Here is my ID' but very common and perfectly acceptable in a hotel check-in context.
中文： 在西方服務業情境中，「Here you go」或「There you go」是將物品遞給他人時的標準禮貌用語。這比「Here is my ID」稍微口語化一點，但在飯店辦理入住時非常常見且完全得體。
EN： The dash (—) is used here as an 'em dash' to provide additional information or clarification about the preceding noun ('booking'). It functions similarly to a colon but is more stylistic in dialogue.
中文： 破折號 (—) 在此處用作補充說明，針對前面的名詞（booking）提供更詳細的資訊或澄清。在對話中，其功能與冒號相似，但更具語氣轉折感。
I have two hobbies — swimming and reading.
我有兩個愛好——游泳和閱讀。
EN： The preposition 'with' is used to describe a feature or characteristic of a noun (a deluxe room). It indicates what the room includes or possesses.
中文： 介係詞 'with' 在此用於描述名詞（豪華客房）的特徵或屬性，表示該房間所包含或擁有的景觀。
I would like a coffee with milk.
我想要一杯加牛奶的咖啡。
EN： In the hospitality industry, repeating the guest's name (e.g., 'Thank you, Sarah') is a common practice to provide personalized service and make the guest feel valued.
中文： 在服務業中，稱呼客人的名字（例如：Thank you, Sarah）是一種常見的專業做法，旨在提供個人化服務並讓客人感到受重視。
EN： The adverb 'specifically' is used to emphasize a particular purpose or detail. In this sentence, it modifies the verb 'requested' to show that the action was intentional and precise.
中文： 副詞「specifically」(特別地/明確地) 用於強調特定的目的或細節。在此句子中，它修飾動詞「requested」，表示該要求是刻意且明確提出的。
I specifically told him to arrive before noon.
我特別叮囑他要在中午前抵達。
EN： The phrase 'if possible' is a conditional clause used to make a request more polite and flexible, indicating that the speaker understands the request might not be fulfilled.
中文： 短語「if possible」(如果可以的話) 是一個條件子句，用於使請求更具禮貌和彈性，表示說話者理解該要求可能無法被滿足。
I would like a window seat, if possible.
如果可以的話，我想要一個靠窗的座位。
EN： In many hotels, rooms on higher floors are considered more desirable because they are quieter and offer better views. It is common for guests to make this request during booking or check-in.
中文： 在許多飯店中，高樓層的房間通常被認為更理想，因為環境較安靜且視野較佳。房客在預訂或辦理入住時提出此類要求是非常普遍的。
EN： Present Perfect Tense (have + past participle): Used here to indicate a completed action in the past that has a direct result or relevance to the current moment (the room is now assigned).
中文： 現在完成式 (have + 過去分詞)：這裡用來表示過去已經完成，且對現在有直接影響或關聯的動作（房間現在已經分配好了）。
I have already sent the confirmation email to your inbox.
我已經將確認郵件發送到您的收件匣了。
EN： Ditransitive Verb Pattern: The verb 'assign' is used with two objects: an indirect object (you) and a direct object (room 1407). It follows the pattern [Subject + Verb + Indirect Object + Direct Object].
中文： 雙賓語動詞句型：動詞 'assign' (分配) 後接兩個受詞：間接受詞 (you) 和直接受詞 (room 1407)。句型結構為 [主詞 + 動詞 + 間接受詞 + 直接受詞]。
The manager assigned him a new task.
經理分配給他一項新任務。
EN： In Western hotels, the first two digits of a room number often indicate the floor (e.g., 1407 is on the 14th floor). Also, 'Absolutely' is a common high-enthusiasm affirmative used in hospitality to sound more helpful than a simple 'Yes'.
中文： 在西方飯店中，房號的前兩位數字通常代表樓層（例如 1407 房位於 14 樓）。此外，「Absolutely」是服務業中常用來表達高度肯定與熱忱的詞彙，聽起來比單純的「Yes」更具服務精神。
EN： Linking Verbs: The verb 'sound' is a linking verb that connects the subject 'That' to an adjective 'perfect' to describe the subject's state or quality.
中文： 連綴動詞：動詞 'sound'（聽起來）是一個連綴動詞，用來連接主詞 'That' 與形容詞 'perfect'，藉此描述主詞的狀態或特質。
The music sounds beautiful.
這音樂聽起來很美。
EN： Interrogative Sentence with 'What time': This structure is used to ask for a specific time. The auxiliary verb or 'be' verb follows the question word.
中文： 使用 'What time' 的疑問句：此結構用於詢問具體時間。疑問詞之後通常接助動詞或 be 動詞。
What time is the meeting?
會議是什麼時候？
EN： In the hospitality industry, 'checkout' refers to the formal process of leaving the hotel and paying the bill. Asking 'by the way' is a polite, conversational way to transition to a practical question after expressing satisfaction.
中文： 在飯店業中，'checkout' 指的是離開飯店並結帳的正式程序。在表達滿意後使用 'by the way'（順便一提）是一種禮貌且口語化的方式，用來過渡到實際的詢問事項。
EN： Passive Voice (can be arranged): This structure uses 'be + past participle' to focus on the action being performed rather than who performs it. It is common in formal service contexts.
中文： 被動語態 (can be arranged)：此結構使用「be 動詞 + 過去分詞」來強調動作本身而非執行者。在正式的服務情境中非常常見。
A taxi can be arranged for you by the concierge.
禮賓人員可以為您安排計程車。
EN： Prepositional Phrase 'Upon request': This formal expression means 'when someone asks for it'. It is often used in business or hospitality to describe services available on demand.
中文： 介系詞短語 'Upon request'：這個正式表達方式意指「經要求時」。常用於商務或餐旅業，描述按需求提供的服務。
Extra towels are available upon request.
額外的毛巾可根據需求提供。
EN： In the international hotel industry, checkout time is typically between 10:00 AM and 12:00 PM. 'Late checkout' is a common perk for loyalty members or can be purchased for a fee, though it always depends on room availability.
中文： 在國際飯店業中，退房時間通常介於上午 10 點到中午 12 點之間。「延遲退房」通常是會員福利或可付費購買，但一律視當天房況而定。
EN： The modal verb 'might' is used to express a possibility that is less certain than 'may'. It suggests a chance that something will happen in the future.
中文： 助動詞 'might' 用於表達可能性，其語氣比 'may' 更不確定。它暗示未來某事發生的機會。
I might go to the gym later if I finish my work early.
如果我早點完成工作，我待會可能會去健身房。
EN： The conjunction 'since' is used here to introduce a reason or explanation, functioning similarly to 'because'.
中文： 連接詞 'since' 在此處用於引導原因或解釋，功能類似於 'because'（因為）。
Since it's raining, we should stay indoors.
既然正在下雨，我們應該待在室內。
EN： In the hospitality industry, 'late checkout' is a common request. Mentioning your flight time is a polite way to justify the request and helps the staff prioritize your needs.
中文： 在飯店業，「延遲退房 (late checkout)」是常見的要求。提及你的班機時間是解釋該要求的禮貌方式，有助於員工優先處理你的需求。
EN： The phrase 'not... at all' is used to emphasize a negative statement, meaning 'not in any way' or 'to no degree'. In service contexts, 'No problem at all' is a polite way to reassure a guest.
中文： 短語 'not... at all' 用於強調否定陳述，意為「一點也不」或「完全不」。在服務情境中，「No problem at all」是安撫客人的禮貌用語。
I am not tired at all after the long flight.
長途飛行後我一點也不覺得累。
EN： The modal verb 'Would' is used with 'like' to form a polite offer or request. It is more formal and courteous than using 'Do you want'.
中文： 助動詞 'Would' 與 'like' 連用，構成禮貌的提議或請求。這比使用 'Do you want' 更正式且客氣。
Would you like some tea while you wait?
您在等候時想喝點茶嗎？
EN： In the hospitality industry, a 'wake-up call' is a standard service where the hotel staff or an automated system calls the guest's room at a specific time. Even in the age of smartphones, it remains a popular backup for business travelers.
中文： 在飯店業中，「wake-up call」（晨叫服務）是一項標準服務，由飯店員工或自動系統在特定時間撥打電話至客房。即使在智慧型手機普及的時代，這仍然是商務旅客常用的備案方式。
EN： The modal verb 'Could' is used here to make a polite request. It is more formal and softer than 'Can', making it ideal for service-related interactions like hotel check-ins.
中文： 助動詞「Could」在此用於提出禮貌的請求。它比「Can」更正式且語氣更委婉，非常適合用於飯店入住等服務場景。
Could you please bring some extra towels to my room?
可以請你拿一些額外的毛巾到我的房間嗎？
EN： The pronoun 'one' is used as a substitute for a previously mentioned noun (a wake-up call) to avoid repetition. This is a common cohesive device in English.
中文： 代名詞「one」用來替代前文提到的名詞（晨呼服務），以避免重複。這是英文中常見的銜接手段。
I don't have a pen. Do you have one I can borrow?
我沒有筆。你有可以借我的一枝嗎？
EN： In international hotels, 'wake-up calls' are a standard service. Even with smartphones, many business travelers use them as a backup to ensure they don't miss early meetings.
中文： 在國際飯店中，「晨呼服務」(wake-up calls) 是一項標準服務。即使現在智慧型手機普及，許多商務旅客仍會將其作為備份鬧鐘，以確保不會錯過早會。
EN： The Present Perfect Passive (has/have been + past participle) is used to describe an action that has been completed at an unspecified time before now, focusing on the result rather than who performed the action.
中文： 現在完成式的被動語態（has/have been + 過去分詞）用於描述在現在之前的某個不確定時間點已完成的動作，強調動作的結果而非執行者本身。
The meeting has been scheduled for next Monday.
會議已安排在下週一。
EN： The adverb 'sharp' is used after a specific time to emphasize punctuality, meaning 'exactly' or 'precisely'.
中文： 副詞 'sharp' 用於特定時間點之後，以強調準時，意指「準時地」或「精確地」。
The bus leaves at eight o'clock sharp.
公車在八點整準時出發。
EN： In the hospitality industry, precision regarding time is crucial. Using 'sharp' reassures the guest that the hotel takes their schedule seriously, which is especially important for business travelers with early meetings.
中文： 在飯店業中，時間的精確性至關重要。使用 'sharp'（整、準時）能向客人保證飯店非常重視其行程，這對於有早會的商務旅客來說尤為重要。
EN： The structure 'Is there anything else...' is used to ask if there is more information or items available. The word 'else' functions as a post-positive modifier, meaning it follows the pronoun it modifies.
中文： 句型「Is there anything else...」用於詢問是否還有其他資訊或物品。單字「else」作為後置修飾語，緊跟在它所修飾的代名詞（如 anything）之後。
Is there anyone else coming to the party?
還有其他人要來參加派對嗎？
EN： The sentence uses a relative clause '(that) I should know about' to modify the noun 'anything else'. In this case, the relative pronoun 'that' or 'which' is omitted because it serves as the object of the preposition 'about'.
中文： 本句使用關係子句「(that) I should know about」來修飾名詞「anything else」。在這種情況下，關係代名詞「that」或「which」被省略了，因為它在子句中擔任介系詞「about」的受詞。
This is the book I told you about.
這就是我跟你提過的那本書。
EN： In hospitality contexts, asking about 'facilities' usually refers to shared amenities like the gym, pool, spa, or business center. It is a polite way to ensure you are making the most of your stay.
中文： 在飯店情境中，詢問「facilities」（設施）通常是指健身房、游泳池、SPA 或商務中心等公共設施。這是一種禮貌的方式，確保你能充分利用住宿期間的各項服務。
EN： The Present Simple tense is used here to describe a recurring schedule or a general fact. In English, when describing hotel services or business hours, this tense conveys regularity.
中文： 現在簡單式在此用於描述重複發生的行程或普遍事實。在英語中，描述飯店服務或營業時間時，此時態傳達了規律性。
The hotel gym opens at five in the morning.
飯店健身房在早上五點開放。
EN： Prepositional phrases of time and place: When multiple phrases are used, English typically follows the order of 'Time' (from... until...) followed by 'Location' (on the second floor) or vice versa, with 'Frequency' (daily) often placed at the end.
中文： 時間與地點的介係詞短語：當使用多個短語時，英文通常遵循「時間」（from... until...）接「地點」（on the second floor）的順序，或反之亦然，而「頻率」（daily）通常放在句尾。
We have staff meetings in the conference room every Monday.
我們每週一在會議室舉行員工會議。
EN： In many Western hotels, breakfast hours are strictly enforced. 'Daily' implies the schedule remains the same even on weekends, which is a common point of clarification for guests.
中文： 在許多西方飯店中，早餐時間是嚴格執行的。「Daily」（每天）意味著即使在週末，時間表也保持不變，這是房客經常需要確認的重點。
EN： The adverb 'definitely' is used to express certainty. In a sentence with a modal verb like 'will', it is typically placed between the modal verb and the main verb to emphasize the speaker's strong intention.
中文： 副詞「definitely」(肯定地) 用於表達確定性。在含有助動詞「will」的句子中，它通常置於助動詞與主要動詞之間，以強調說話者強烈的意圖。
I will definitely attend the conference next month.
我下個月肯定會參加那個會議。
EN： The phrasal verb 'check out' means to examine or visit something of interest. When the object is a pronoun like 'it', it must be placed between 'check' and 'out'.
中文： 片語動詞「check out」意為察看或造訪感興趣的事物。當受詞是代名詞（如 it）時，必須放在 check 與 out 之間。
There is a new cafe nearby; let's check it out.
附近有一間新咖啡廳，我們去看看吧。
EN： In a hotel context, a 'wake-up call' is a standard service where the front desk calls your room at a requested time. While smartphones have made this less common, it is still frequently used by business travelers to ensure they don't miss early appointments.
中文： 在飯店語境中，「wake-up call」(晨喚服務) 是一項標準服務，櫃檯會在要求的時間撥打房間電話。雖然現在智慧型手機很普及，但商務旅客仍常用此服務來確保不會錯過早上的行程。
EN： The sentence uses a reduced relative clause 'open until ten at night'. This is a shortened form of 'which is open until ten at night', where the relative pronoun and the verb 'to be' are omitted to make the sentence more concise.
中文： 本句使用了簡化關係子句「open until ten at night」。這是「which is open until ten at night」的縮寫形式，省略了關係代名詞和連繫動詞 be，使句子更簡潔。
The museum is free for students, available every Monday.
這間博物館對學生免費，每週一開放。
EN： The future modal 'will' is used here not just for time, but to express a polite offer of information or a prediction of what the guest will experience during their stay.
中文： 助動詞「will」在此不僅表示未來時間，還用於禮貌地提供資訊，或預測客人在住宿期間將會體驗到的情況。
You will find the towels in the cabinet under the sink.
您會在洗手台下方的櫃子裡找到毛巾。
EN： In many Western hotels, facilities like the gym and spa are often included in the room rate or 'resort fee', but it's common for staff to highlight their location and hours during check-in to enhance the guest experience.
中文： 在許多西方飯店中，健身房和水療中心等設施通常已包含在房費或「度假村費」中，但櫃檯人員通常會在辦理入住時強調其位置和開放時間，以提升客人的住宿體驗。
EN： The use of 'really' as an intensifying adverb before the main verb 'has' to emphasize the speaker's genuine impression or surprise.
中文： 副詞 'really' 置於主要動詞 'has' 之前作為加強語氣之用，用來強調說話者真實的感受或驚訝之情。
This restaurant really serves the best pasta in town.
這家餐廳真的供應全鎮最好的義大利麵。
EN： The phrase 'Thank you for [noun/gerund]' is a standard formula for expressing gratitude. Adding 'so much' and 'all your' increases the level of politeness and appreciation.
中文： 句型 'Thank you for [名詞/動名詞]' 是表達感謝的標準公式。加入 'so much' 和 'all your' 可提升禮貌程度與感激之情。
Thank you so much for your patience during the delay.
非常感謝您在延誤期間的耐心配合。
EN： In Western hospitality culture, it is common and polite to address service staff by their first name if they have introduced themselves or are wearing a name tag (like David). It creates a friendly, personal connection.
中文： 在西方服務文化中，如果服務人員已經自我介紹或佩戴名牌（如 David），直接稱呼對方的名字是常見且有禮貌的做法，這能建立友善且個人化的連結。
EN： The Present Perfect Tense (have/has + past participle) is used here to describe an action or state that started in the past and continues to the present moment, emphasizing the ongoing nature of the service provided.
中文： 現在完成式 (have/has + 過去分詞) 在此處用於描述從過去開始並持續到現在的動作或狀態，強調所提供服務的持續性。
It has been a busy day for the hotel staff.
對飯店員工來說，今天一直是忙碌的一天。
EN： The word 'that' is often omitted in informal or spoken English after verbs of mental action like 'hope', 'think', or 'believe' when introducing a subordinate clause.
中文： 在口語或非正式英語中，在 'hope'、'think' 或 'believe' 等表示心理動作的動詞後引導從句時，連接詞 'that' 經常被省略。
I hope (that) you enjoy your dinner.
我希望你享受你的晚餐。
EN： In the hospitality industry, using the guest's name (e.g., 'Sarah') and phrases like 'It has been my pleasure' are standard practices to provide personalized and high-quality service.
中文： 在飯店服務業中，稱呼客人的名字（如 'Sarah'）並使用 'It has been my pleasure' 等短語是提供個性化且高品質服務的標準做法。
重要單字附有 IPA 發音、定義、例句和互動式測驗。
在本文中： 預約、訂位
在本文中： 豪華的、高級的
在本文中： 分配、指派
在本文中： 退房、結帳離開
在本文中： 安排、準備
在本文中： 預定的、排定的
在本文中： 設施、設備
在本文中： 榮幸、樂事
片語包含類型標示、雙語定義、用法說明和例句。
To find and display information on a computer screen.
調出（電腦資料）、搜尋並顯示
Registered or recorded using a specific person's name.
以...的名義登記
Available if someone asks for it.
經要求後、根據需求提供
A telephone call made by a hotel to wake a guest up at a specific time.
晨呼服務、叫醒服務
Exactly at seven o'clock, not a minute before or after.
準時七點（分秒不差）
An arrangement that allows a hotel guest to leave their room later than the standard departure time.
延遲退房