TOEIC 托业 阅读原创模拟题 1

Dear Ms. Sofia, Thank you for choosing the Grand Plaza Hotel for your upcoming corporate dinner. We are pleased to confirm that your request to increase the guest count to 80 has been processed. (1) -------, we have upgraded your reservation to the more spacious Jasmine Suite at no additional cost. Please note that our catering team will need your final menu selections (2) ------- Friday afternoon. (3) ------- Lastly, we would like to remind you that audio equipment is available upon request. If you require microphones or projectors, please (4) ------- us as soon as possible so we can set them up for you. Sincerely, Tomas Lindstrom, Event Coordinator

To: All Employees From: Travel Coordination Team Subject: New Airport Shuttle Booking Process Starting November 1, the company will transition to a new airport transfer service, Express Link. This change aims to improve punctuality and reduce travel costs. All employees must now reserve their rides at least 24 hours in advance through our internal portal. (1) _________ made after this cutoff time will require manager approval. (2) _________ Upon completing your journey, please submit your digital (3) _________ to the finance department. We appreciate your cooperation as we (4) _________ this new system to make business travel smoother for everyone.

To all tenants of the Oakridge Commercial Center, Please be advised that the building’s primary heating and cooling system will undergo a scheduled inspection and filter replacement on Saturday, October 14. This routine maintenance is essential to ensure that our facilities continue to operate (1) throughout the upcoming winter months. During the service window, which runs from 8:00 A.M. to 4:00 P.M., the indoor temperature may fluctuate slightly. (2) We apologize for any inconvenience this temporary disruption may cause. Additionally, technicians from Apex Climate Solutions will need brief access to individual suites to check local vents. Please ensure that the areas directly beneath the ceiling vents are (3) before the weekend. If you have any questions or require special arrangements, please contact the building manager, Aisha Patel, (4).

Next month, Vanguard Tech will host its annual charity gala at the Grand Horizon Hall. This year, the event aims to raise funds for local youth education programs. (1) we have set an ambitious goal to double last year's donations. (2) from the silent auction and ticket sales will go directly to purchasing classroom supplies. Attendees can look forward to a keynote address by our CEO, Aisha Rahman, followed by a live musical performance. (3). Employees who wish to volunteer at the registration desk should contact the planning committee by Friday. Your (4) is highly appreciated as we work together to support our community.

Subject: Blog Review Campaign - Update Hi Tariq, I have reviewed the list of tech bloggers you selected for our new wireless headphone campaign. Most of them look excellent, but please replace the last two accounts on your list, as their target audience does not align well with our brand's premium image. Additionally, we need to send the product samples out by Friday to ensure the reviews are published before the official launch on November 15. Once you update the list and coordinate the shipments with the warehouse team, please send me the finalized tracking spreadsheet. Thanks, Aisha

MEMORANDUM TO: Marketing Department Staff FROM: Aisha Vance, Human Resources Director DATE: October 12 SUBJECT: Launch of Marketing Buddy Program To ensure a smooth transition for our incoming team members, we are launching the Marketing Buddy Program next month. Starting November 1, each new hire will be paired with an experienced colleague for their first three weeks. "Buddies" will help newcomers navigate daily routines and understand company systems. We are seeking volunteers to serve as buddies. If you have been with the company for at least one year and want to support our new colleagues, please contact Lukas Chen by October 20. A brief orientation session will be held for all selected volunteers on October 25. Thank you for helping us foster a welcoming environment.

Notice: Updates to Warranty and Refund Policies Effective November 1, Apex Electronics will implement new guidelines for processing warranty claims and product refunds. This update is designed to streamline our customer service and ensure faster resolution times. Under the revised policy, customers seeking refunds for defective merchandise must present the original purchase receipt along with the product in its original packaging. Refund requests must be initiated within 30 days of the purchase date. After this 30-day window, items experiencing technical issues will only be eligible for repair or replacement under our standard one-year warranty. Furthermore, we are introducing a new online tracking system. Customers can now monitor the status of their warranty repairs directly through our website by entering the transaction number found on their invoice. Please note that promotional coupons or discount codes cannot be applied to any warranty service fees or shipping charges. For inquiries regarding bulk order returns, commercial account holders should contact their designated account representative directly rather than visiting the main service desk.

AeroStay Hotels has officially launched its revamped guest rewards initiative, the "AeroClub Elite" program, designed to streamline the travel experience for frequent business travelers. Under the new system, members can access a digital concierge service through the updated mobile application. According to Hospitality Director Aisha Patel, the primary goal is to minimize wait times during peak check-in hours. Instead of waiting at the reception desk, members can now bypass the lobby entirely by using secure digital room keys sent directly to their smartphones. Furthermore, the hotel chain has partnered with local transport providers to offer discounted airport shuttle services, which can be reserved using accumulated loyalty points. This upgrade is currently active across all twenty locations in Europe, with plans to expand the service to North American branches by the end of the upcoming fiscal quarter.

Are you tired of wasting valuable business hours waiting at airport baggage carousels or dragging heavy suitcases to your hotel before your first meeting? Apex Air-Link offers a premium baggage transfer service designed specifically for today’s busy professionals. Upon arriving at Capital City Airport, simply drop off your luggage at our conveniently located service desk in Terminal 2. Our dedicated couriers will transport your bags directly to your hotel or corporate office within three hours, guaranteed. This allows you to head straight to your appointments, travel light, and maximize your productivity. For a limited time, we are offering a 15 percent discount to corporate accounts registered before October 31. To set up an account for your organization, please visit our website at www.apexairlink.com/business or contact our customer service team at 555-0192. Let Apex Air-Link handle your logistics so you can focus on your business goals.

FOR IMMEDIATE RELEASE VANCE PROPERTIES PARTNERS WITH ECO-AIR FOR APEX TOWER UPGRADE SEATTLE — October 12 — Vance Properties, a leading commercial real estate management firm, today announced a partnership with Eco-Air Systems to overhaul the climate control infrastructure at Apex Tower. The project, scheduled to begin next Monday, will replace the building’s aging boilers and air-conditioning units with high-efficiency, smart-regulated thermal pumps. According to Diego Silva, the head facilities manager for Vance Properties, the upgrades will reduce the tower's overall energy consumption by up to thirty percent. "This initiative not only supports our commitment to environmental responsibility but also ensures a much more consistent and comfortable working environment for our corporate tenants," Mr. Silva noted. During the three-week installation period, building operations will continue as normal. However, some minor noise may occur near the utility areas on the lower levels between 6:00 P.M. and 9:00 P.M. Tenancy representatives have already been briefed on the schedule, and weekly progress reports will be posted on the tenant portal.

Apex Enterprises Annual Charity Gala & Awards Ceremony Date: October 14 Location: Grand Ballroom, Plaza Hotel Schedule of Events: 18:00 – Guest Arrival and Welcome Reception Guests are invited to gather in the foyer for light refreshments and socializing. 19:00 – Opening Address and Dinner Service Executive Director Aisha Vance will deliver the opening remarks. A three-course dinner will be served shortly after. 20:15 – Keynote Presentation: "Our Impact in the Community" Guest speaker Rajiv Mehta will discuss our collaborative local outreach programs. 21:00 – Annual Employee Recognition Awards Presentation of awards to outstanding team members for their service this year. 21:45 – Closing Remarks and Charity Auction Results Announcement of the total funds raised during the evening. 22:00 – Event Concludes Important Information: * All ticket proceeds and silent auction bids will go directly to the Youth Education Fund. * VIP ticket holders may collect their complimentary gift bags at the main registration desk before 19:30.

Aisha [10:02 AM]: Diego, did you send the updated draft of the eco-packaging press release to the tech blog editors? Diego [10:04 AM]: Yes, I sent it to them and the retail trade magazines. The embargo is set for tomorrow at 9:00 AM. Aisha [10:06 AM]: Good. But wait, did you include the quote from our CEO, Elena, about the renewable materials? Diego [10:07 AM]: I did. I also attached the high-resolution images of the boxes. Aisha [10:09 AM]: Perfect. I just got an email from the lead editor at Green Retail Weekly. They want to run an exclusive interview with Elena instead of just the press release. Diego [10:11 AM]: That would be huge exposure! But Elena is boarding a flight to London in two hours. Aisha [10:13 AM]: I know. I'll see if she can do a quick 15-minute phone call before she takes off. Diego [10:15 AM]: I will hold off on pitching to the minor outlets until we secure this.

User Review: StaffStart Pro (Version 4.2) Submitted by: Aisha Rahman, HR Director Date: October 12 As the HR Director for a growing graphic design agency, managing the onboarding process for multiple new hires each month used to be a significant bottleneck. Before we adopted StaffStart Pro, our team struggled with manual follow-ups for tax forms and signed policy agreements, which often delayed the actual start dates of our marketing and design assistants. Since implementing this platform three months ago, the transformation has been remarkable. New employees, such as our recently hired designer Tomas, can now upload all necessary documentation and review our company handbook before their official first day. This allows us to focus day-one activities on team introductions rather than paperwork. My only reservation is that the system's analytics dashboard loads rather slowly when compiling monthly progress reports. However, when I raised this issue, the technical support team assured me that an optimized interface is scheduled for release in November. Overall, it is an indispensable tool for modern HR departments.

Veloce Supply Solutions — Order Adjustments and Returns FAQ How do I modify an order that has already been invoiced? Once an invoice is generated, our automated system locks the order details to expedite dispatch. However, if you notice an error in your catalog-based order, please contact your account manager within twenty-four hours of receiving the electronic invoice. We can manually halt the shipment and apply any promotional codes or adjust quantities. After this window, orders cannot be intercepted, and customers must follow our standard return process. What is the policy for defective items or vendor pricing discrepancies? If an item arrives damaged or does not function as described in our catalog, please submit a digital ticket with photos of the defect. Veloce Supply Solutions covers all return shipping fees for verified defective goods. Please note that while we strive to maintain consistent pricing, our external vendors occasionally raise prices without prior notice. If a vendor price hike occurs after you submit an order but before the invoice is finalized, we will honor the original catalog price as long as the order was placed during the current catalog's validity period. Custom-branded merchandise, however, is ineligible for refunds unless a manufacturing defect is present.

【Passage 1】 From: Tariq Al-Mansoor <tariq.almansoor@apexlogistics.com> To: Sofia Ramos <s.ramos@crestmeridianhotel.com> Date: October 12 Subject: Reservation #88204 - Crest Meridian Hotel Dear Ms. Ramos, I am writing regarding my upcoming reservation at the Crest Meridian Hotel from November 4 to November 8. I will be attending the annual logistics expo once again, and I am looking forward to my stay. As a Gold Tier member of your loyalty program (Membership ID: CM-9942), I would like to request a complimentary room upgrade to an executive suite, as I have successfully done during my stays for the past three years. Additionally, my flight is scheduled to land early, so I would appreciate it if I could check into my room at 11:00 AM on November 4. During my visit last year, there was some confusion at the front desk regarding my membership benefits upon arrival, so I wanted to coordinate these details with you in advance to ensure a smooth check-in process. Thank you for your assistance. Sincerely, Tariq Al-Mansoor ──────── 【Passage 2】 Crest Meridian Hotel — Staff Notice To: All Front Desk and Reservations Personnel From: Sofia Ramos, Reservations & Front Office Manager Date: October 10 Subject: Policy Adjustments for Upcoming Logistics Expo (Nov 3–9) Please be advised that we expect exceptionally high occupancy levels during the upcoming Logistics Expo from November 3 to November 9. To ensure we manage our inventory effectively while maintaining high standards of service, we are implementing temporary policy adjustments for this period. 1. Room Upgrades: Standard complimentary room upgrades for Gold Tier loyalty members are suspended during this high-demand week. Complimentary upgrades are reserved strictly for Platinum and Diamond Tier members, subject to availability upon check-in. However, Gold Tier members may secure an upgrade to an executive suite for a special discounted rate of $45 per night (normally $90). 2. Early Check-in: Complimentary check-in prior to 12:00 PM is restricted to Diamond Tier members only. Other members requesting early arrival must pay a $20 early access fee, which is subject to approval by the shift supervisor on duty depending on room readiness. Action Required: Front office agents must review all incoming reservations for the expo week. If any Gold or Silver members have requested upgrades or early check-in in their booking files, please contact them via email by October 15 to explain these temporary policies and offer the discounted options. Thank you for your cooperation in ensuring a seamless experience for our guests.

【Passage 1】 CAPITAL CITY AIRPORT AUTHORITY PUBLIC NOTICE: RUNWAY UPGRADES & SERVICE ALTERATIONS September 25 Please be advised that Capital City Airport will undergo essential runway resurfacing and transit system maintenance from October 12 to October 18. Flight Operations & Check-in Adjustments: To accommodate these upgrades, all flights scheduled to depart from Terminal 2 will be rerouted. Passengers flying with Apex Air, Northern Charter, or Horizon Express during this seven-day window must proceed to Terminal 1 for check-in and security screening. Dedicated ticketing counters for these carriers will be temporarily situated at Terminal 1, Desks 40 to 48. Transit Link Modifications: The automated Express Monorail connecting Terminal 1 and Terminal 2 will be entirely suspended during the maintenance period. In its place, the airport will operate a complimentary shuttle bus service (Route B). Shuttle buses will depart from the outer curb of the Arrivals Level at each terminal every 15 minutes. Please allow at least 25 minutes for the shuttle transfer between terminals, as high road traffic volume is anticipated. Regular monorail service will resume at 5:00 a.m. on October 19. We apologize for any inconvenience and appreciate your cooperation in ensuring the safety of our facilities. ──────── 【Passage 2】 Vanguard Logistics Corporate Newsletter October Travel Advisory: Preparing for the Annual Summit By Diego Silva, Corporate Travel Coordinator With the annual Global Logistics Summit in Munich commencing on October 14, over thirty of our regional representatives will be traveling next week. Please review your itineraries carefully, as recent airport maintenance updates will impact several of our scheduled departures. Our team members booked on Apex Air flight AP204 on October 13—including Yuki Tanaka and Kwame Mensah—should take note of the operational changes at Capital City Airport. Because Apex Air’s regular terminal facilities will be closed, you must go directly to the alternative check-in desks in the main terminal. Additionally, the standard monorail link will not be operational. Please look for the signs directing you to the shuttle bus area outside the main terminal. Since this bus transfer is expected to add significant transit time within the airport, we are authorizing an extra hour of paid travel time for all affected employees. For those traveling by rail, such as Aisha Patel and her logistics analysis team, departures from the Central Station remain unaffected. However, please ensure your corporate travel expense reports are submitted no later than October 22 to receive timely reimbursement for transit meals and local taxi fares.

【Passage 1】 **Apex Climate Solutions: Premium Commercial HVAC Services** Keep your workforce comfortable and your energy bills low with Apex Climate Solutions. We specialize in commercial heating, ventilation, and air conditioning (HVAC) maintenance and system optimization. Choose from our three comprehensive annual service plans tailored to your facility's operational needs: * **Bronze Package:** Includes annual system inspections, electrical connection checks, and basic thermostat calibration. * **Silver Package:** Includes all Bronze features, plus semi-annual air filter replacements and blower motor lubrication. Includes a 1-year warranty on all newly installed parts. * **Gold Package:** Our premium tier. Includes all Silver features, plus full air duct cleaning and the installation of advanced automated climate-control sensors. This package comes with an industry-leading 5-year warranty on all newly installed parts. *Special Promotion:* First-time commercial clients who book any annual package before October 1st will receive a 15% discount on their initial service package rate. Contact us today at services@apexclimate.com to schedule your facility's consultation. ──────── 【Passage 2】 **For Immediate Release** **Vanguard Properties Launches Green Building Initiative** SEATTLE — October 15 — Vanguard Properties, a leading commercial real estate management firm, announced today the launch of its portfolio-wide Green Building Initiative aimed at reducing carbon emissions across all its managed locations. The first phase of the initiative commenced at the company's flagship location, The Meridian Center, in late September. To ensure maximum efficiency and modern standards, Vanguard Properties partnered with regional contractor Apex Climate Solutions to overhaul the facility’s environmental systems. "We are committed to sustainable operations," said Sofia Chen, Facilities Director at Vanguard Properties. "By upgrading to the highest level of environmental servicing available, we not only lower our energy consumption but also secure the longest available parts warranty on our state-of-the-art automated sensor systems, protecting our investment for years to come. By scheduling the initial installation prior to our fiscal fourth quarter, we were also able to capitalize on introductory promotional pricing." Subsequent phases of the initiative will roll out to Vanguard’s remaining ten commercial properties over the next twelve months. ──────── 【Passage 3】 **Apex Climate Solutions** 102 Industrial Parkway, Suite B Seattle, WA 98104 **INVOICE** **Invoice Number:** ACS-2023-9842 **Date:** October 5 **Bill To:** Vanguard Properties Attn: Sofia Chen, Facilities Director 452 Broad Street Seattle, WA 98109 **Service Location:** The Meridian Center (Main Campus) **Service Dates:** September 26 – September 28 **Lead Technician:** Tariq Al-Jamil | Description | Quantity | Unit Price | Total | | :--- | :--- | :--- | :--- | | Gold Tier HVAC Maintenance & Smart-Sensor Retrofit Package | 1 | $12,000.00 | $12,000.00 | | Additional Replacement Air Filters (Heavy-Duty Grade) | 20 | $50.00 | $1,000.00 | | First-Time Customer Promotional Discount (15% off package) | 1 | -$1,800.00 | -$1,800.00 | | **Total Balance Due:** | | | **$11,200.00** | *Payment Terms: Net 30 days from invoice date.* *Authorized Client Signature:* Sofia Chen *Date of Sign-off:* October 5

【Passage 1】 Aisha [10:15 AM]: Rajiv, did you see the feedback Sofia posted about the preview lunch we hosted for the sponsors last Thursday? Rajiv [10:17 AM]: Yes, she was really pleased with the main courses from Delightful Bites, but she mentioned the dessert options were too limited. We need a broader selection for the actual Charity Gala on November 12. Aisha [10:19 AM]: Agreed. I am looking at Delightful Bites' website now. They have different tier packages. We had the Standard Package for the preview lunch. Rajiv [10:20 AM]: Let's upgrade to the package that includes the custom pastry bar. I think that will address Sofia's concern. I'll message the manager, Lukas, to see if we can secure that for our 150 guests. ──────── 【Passage 2】 Review: Delightful Bites Catering Rating: 4/5 stars Posted by: Sofia_Vanguard on October 25 We recently hired Delightful Bites for our sponsor preview lunch on October 24. The savory platters, especially the herb-roasted chicken and vegan tarts, were absolutely outstanding and received high praise from all our board members. However, the dessert selection was somewhat underwhelming—just basic chocolate cookies. For a premium catering service, we expected more variety in the sweet course. That said, the staff was extremely punctual and set up the dining hall beautifully. If they can improve their sweet offerings, we would gladly use them again for our larger corporate events. ──────── 【Passage 3】 Delightful Bites Catering — Menu Packages & FAQ Standard Package Includes 3 savory mains, 2 sides, and a selection of basic cookies and brownies. Ideal for casual office luncheons. Signature Package Includes 4 savory mains, 3 sides, and an assorted dessert platter featuring macarons, mini tarts, and fruit skewers. Minimum 50 guests. Grand Gala Package Includes 5 savory mains, 4 sides, a custom pastry bar staffed by a professional chef, and complimentary sparkling cider. Minimum 120 guests. Frequently Asked Questions Q: Can we upgrade our package after hosting a trial event? A: Yes! Clients who book a preliminary or preview event under our Standard Package can receive a 10% discount on any upgraded tier (Signature or Grand Gala) booked within 30 days for a subsequent event of 100 or more guests.

【Passage 1】 From: Hassan Al-Fayed <h.alfayed@velostride.com> To: Sofia Lindstrom <s.lindstrom@velostride.com> Date: October 8 Subject: Draft Press Release: SwiftPost Partnership Hi Sofia, Thanks for putting together the initial draft of the announcement regarding our collaboration with SwiftPost Logistics. I have reviewed the text and have two critical updates. First, we must reschedule the announcement release. The legal teams are still finalizing the logistics contract, so the original date we planned—October 12—is no longer feasible. We have agreed to push the public announcement back by exactly two weeks to ensure all documents are signed first. Second, regarding the technical quotes about our new "Cargo-E" bicycle specifications, Tomas has requested that he not be the one quoted. As CEO, he wants to focus on the strategic vision in a separate corporate blog post later. Instead, please reach out to Yuki in Engineering to provide a quote detailing the proprietary battery technology and range capabilities. Please make these adjustments and send the revised draft to SwiftPost’s media liaison for their mandatory review before we publish. Best, Hassan Al-Fayed Public Relations Director, VeloStride ──────── 【Passage 2】 MEMORANDUM TO: All Communications and Marketing Staff FROM: Aisha Vance, Director of Corporate Affairs DATE: October 10 SUBJECT: Updated Media Protocols for Joint Initiatives As we prepare for several high-profile announcements this quarter, please adhere to our updated media coordination protocols: 1. Vetting Process: Any technical claims or performance metrics included in our promotional materials or press releases must be formally approved in writing by our Engineering Department head prior to external circulation. 2. Partner Approvals: For any press releases co-authored with or mentioning corporate partners, the final draft must be submitted to the partner's public relations representative at least five business days prior to the official publication date. 3. Spokesperson Designation: Unless otherwise authorized, strategic business comments are reserved for our CEO, Tomas. Operational and technical details must be addressed by our Chief Technology Officer, Yuki. Please note that the upcoming joint announcement with SwiftPost Logistics is officially under embargo until October 26 at 9:00 AM. No staff member is permitted to discuss this initiative with external journalists before this time. ──────── 【Passage 3】 FOR IMMEDIATE RELEASE VELOSTRIDE AND SWIFTPOST LOGISTICS ANNOUNCE GREEN DELIVERY INITIATIVE VANCOUVER — October 26, 9:00 AM — VeloStride, a leading manufacturer of innovative electric utility vehicles, today announced an exclusive partnership with SwiftPost Logistics to transition SwiftPost’s urban courier fleet to zero-emission vehicles. Under the agreement, VeloStride will supply 500 custom-built "Cargo-E" utility bicycles to SwiftPost’s delivery hubs. "The customized battery cells we engineered for this fleet allow couriers to travel up to 120 kilometers on a single charge, even under heavy cargo loads," said Yuki Chen, VeloStride’s Chief Technology Officer. SwiftPost plans to integrate these vehicles into their operations starting November 10 in downtown Vancouver. To mark the launch, a public demonstration and ribbon-cutting ceremony will be held at Vancouver’s Waterfront Plaza three days before the official service launch, where local business owners can test-drive the vehicles. "This partnership aligns perfectly with our goal of reducing our urban carbon footprint by forty percent over the next three years," noted Tariq Al-Mansoor, VP of Operations at SwiftPost. For media inquiries or to RSVP for the Waterfront Plaza demonstration, please contact press@velostride.com.