ข้อสอบฝึก TOEIC การอ่าน ชุดที่ 4

Dear Ms. Patel, Thank you for choosing the Grand Plaza Hotel for your upcoming visit to Brussels. We are writing to inform you that we have (1) upgraded your reservation to a Deluxe Executive Suite at no extra charge. This premier room offers a spectacular view of the historic city center, as well as complimentary access to our private lounge. Please note that your check-in time (2) the same at 3:00 P.M. on Thursday. (3). If you would like to request an early arrival or require any special assistance, please let us know in advance. We look forward to (4) you later this week. Sincerely, Carmen Al-Sudairy Guest Relations Manager

MEMORANDUM To: All Staff From: Tariq Al-Mansoor, Travel Operations Subject: New Airport Shuttle Service Starting next Monday, the company will introduce a complimentary shuttle service for employees traveling on business trips. This service will operate daily between our headquarters and the international airport. To use this service, employees must (1) a seat at least forty-eight hours before their scheduled departure. (2) requests should be submitted online through the internal travel portal. (3) This new arrangement (4) to reduce transportation expenses and streamline our corporate travel logistics.

Please be advised that the annual inspection of the heating and ventilation system in the East Wing is scheduled for next Tuesday, October 12. (1) this period, technicians from Apex Climate Solutions will be testing all individual office units. Consequently, occupants may experience temporary fluctuations in room temperature. We recommend keeping windows closed to help (2) a stable indoor climate while the work is being performed. (3) However, if your office becomes excessively warm or cold, please contact the facilities desk immediately. We appreciate your (4) as we complete these essential system upgrades.

Last week, Apex Enterprises concluded its annual charity food and toy drive, which saw unprecedented participation from all departments. Thanks to the (1) of our volunteer committee, we collected over 1,500 items. These donations will be distributed directly to local shelters this Friday. In particular, the logistics team deserves special recognition for handling the sorting and transport. (2) The total amount of donations (3) our original goal by twenty percent. We are extremely (4) of everyone who contributed to this wonderful cause.

From: Tariq Al-Mansoor <tariq.almansoor@apexmedia.com> To: Aisha Vance <aisha.vance@apexmedia.com> Date: October 12 Subject: Draft Press Release: Green Initiative Line Hi Aisha, I have attached the initial draft of the press release for our new biodegradable packaging line, which we plan to distribute to major retail trade journals this Friday. Could you please review the "Environmental Impact" section on page 2? I want to ensure our claims about carbon reduction are accurate and align with the compliance report we received from the legal department yesterday. Once you approve the wording, I will finalize the document and schedule the distribution. Thanks, Tariq

To: All Employees From: Ingrid Vance, HR Director Date: October 12 Subject: New Peer Feedback Initiative Starting next month, the Human Resources department will introduce a peer feedback system to complement our annual performance reviews. This initiative is designed to provide a more balanced view of employee achievements and collaboration. Before the end of this week, everyone will receive an email containing a link to our new secure evaluation portal. Please log in to complete brief feedback forms for up to three colleagues with whom you worked closely this quarter. Your constructive responses will remain strictly anonymous and must be submitted by October 25 to be included in this cycle's reports.

NOTICE: Updates to Product Warranty Policies Effective November 1, Apex Electronics will implement a revised policy regarding product warranties and refunds for items purchased from our previous catalog. As we prepare to launch our winter product line, certain older-model electronic accessories will be discontinued. Under the new policy, customers seeking refunds for defective items from the discontinued list will no longer receive cash or credit card reversals. Instead, these returns will be compensated through store promotional vouchers of equivalent value, valid for one year. Please note that original purchase receipts or online order tracking invoices must be presented to customer service representative Hina or her team at the service desk to initiate any claim. For standard items in our current inventory, the original two-year warranty remains fully active. We appreciate your cooperation as we transition our stock. For inquiries regarding specific item numbers, please consult our website's updated support database or contact our help department directly.

Oceanview Resorts has officially launched its upgraded guest loyalty program, Oceanview Rewards, designed to offer more flexibility for frequent travelers. Starting next month, members will accumulate points not only on room reservations but also on spa treatments and dining at any of our ten on-site restaurants. According to program director Sofia Martinez, the goal is to provide immediate value during a guest's stay rather than forcing them to save points for future trips. Additionally, the resort chain has partnered with local tour operators in three major coastal cities. Members can now redeem points directly for guided city tours and boat excursions. To celebrate the launch, Oceanview Resorts is offering double points on all bookings made before November 30. Members can track their points and view the new catalog of rewards through the updated mobile application, which is now available for download.

Are you traveling to London for business? Skip the baggage carousel and head straight to your first meeting with SwiftPort Luggage Delivery. Our premium airport-to-hotel delivery service ensures that your bags are handled with care. Simply book our service online at least 24 hours prior to your departure. Once you land at Heathrow Airport, hand your bags to a certified SwiftPort representative at our service desk in the arrivals hall. We will secure your belongings and transport them directly to your hotel lobby or corporate office within three hours. With our real-time GPS tracking system, you can monitor your baggage's journey at any time via our mobile application. This service is designed to accommodate business travelers who value efficiency and want to maximize their productive hours. For a limited time, first-time users can receive a fifteen percent discount by entering the promotional code FIRST15 during the online checkout process. Travel light and work smart with SwiftPort.

APEX PLAZA TO UPGRADE HEATING AND VENTILATION SYSTEMS SEATTLE — October 12 — Apex Plaza Management today announced a comprehensive modernization of the heating, ventilation, and air conditioning (HVAC) systems across its three-building corporate campus. The project, scheduled to begin on November 1, aims to reduce energy consumption by 25 percent over the next two years. According to Facilities Director Ingrid Lindstrom, the current systems will be replaced with state-of-the-art, climate-controlled units that adjust automatically to outdoor temperatures. "These upgrades will not only lower our environmental footprint but also provide a more comfortable and consistent indoor climate for our tenants," Lindstrom stated. To minimize disruption to office operations, the installation work will be carried out exclusively during weekends and overnight hours. Management expects the entire project to be completed by early January. During this transition period, temporary portable fans and heaters will be available upon request to ensure tenant comfort.

Apex Solutions: Annual Charity Giving Day Date: October 14 Location: Westside Community Center Schedule of Activities: * 08:00 AM – 09:00 AM: Breakfast and Registration Volunteers sign in at the main lobby and receive their event t-shirts. * 09:15 AM – 11:45 AM: Morning Service Projects - Group A (Led by Aisha Patel): Sorting non-perishable food items in the pantry. - Group B (Led by Tomas Lindqvist): Assembling educational care packages for local schools in Hall 2. * 12:00 PM – 01:00 PM: Catered Lunch & Keynote Address Remarks by NGO Director on community impact. * 01:15 PM – 03:30 PM: Afternoon Service Projects Group A & B combined: Painting the youth recreation room. * 03:45 PM – 04:30 PM: Closing Ceremony & Thank-You Reception Light refreshments served. Important Note: Please remember to wear closed-toe shoes. If you must adjust your assigned shift, contact the HR department by October 10 to allow organizers to balance the groups.

Aisha [10:15 AM]: Diego, is the blog post about our partnership with EcoVenture ready for review? The media outlet wants to link to it in their article tomorrow. Diego [10:18 AM]: Yes, I just uploaded the draft to the shared folder. I focused on how our new packaging reduces carbon emissions by 30 percent. Yuki [10:20 AM]: I took a look at the images you attached, Diego. The resolution on the main banner looks a bit low. It might appear blurry on mobile screens. Diego [10:22 AM]: Oh, I see. I saved it in a compressed format. Let me upload the high-resolution version instead. Give me five minutes. Aisha [10:24 AM]: Thanks, Diego. Also, Yuki, please make sure the social media teasers are scheduled for 9:00 AM tomorrow, right when the main article goes live. Yuki [10:25 AM]: I'll get right on it.

Review of WorkSync HR Platform Submitted by: Tomas Lindstrom, HR Director Date: October 14 We recently adopted WorkSync to streamline our seasonal hiring and new-employee onboarding. In the past, coordinating background checks and collecting policy sign-offs from applicants across three regional offices was a massive bottleneck, often delaying start dates by weeks. With WorkSync, we can now send automated links to candidates immediately after they pass the initial interview. The digital dashboard lets my team see exactly which documents are still pending, which has cut our average onboarding time in half. However, the system is not without its flaws. While the recruitment tracker works flawlessly, the performance review module, which we tried to roll out last month, is overly complex. Our managers found the goal-setting templates confusing, and we had to revert to our old spreadsheets to complete the quarterly evaluations on time. I contacted customer support to see if we could customize those templates, but they informed me that custom layouts are restricted to premium-tier subscribers. For a standard plan, it is still a solid tool, but do not expect it to handle all your HR needs out of the box.

Apex Supply Solutions — Ordering & Billing FAQ How do I modify an order after it has been finalized? Once an invoice is generated, our warehouse begins processing the items immediately to guarantee prompt delivery. Consequently, standard orders cannot be altered or canceled more than two hours after submission. However, if you are a corporate partner enrolled in our Priority Tier, you have a six-hour window to adjust quantities or swap items by contacting your dedicated account manager directly. What happens if a vendor increases prices before my order ships? We honor the prices listed in our digital catalog at the exact time your order was placed. If a manufacturing partner raises rates during the fulfillment period, your invoiced total will remain unchanged. How are returns handled for defective merchandise? For items that do not meet performance standards, clients must submit an online return request within thirty days of delivery. Once verified by our logistics team, a replacement will be dispatched at no additional shipping cost, or a full credit will be applied to your next monthly billing cycle, depending on your preference.

【Passage 1】 From: Tomas Lindstrom <t.lindstrom@vanguard-logistics.com> To: reservations@grandhorizonresort.com Date: April 15 Subject: Reservation Modification - Booking #GH-99824 Dear Reservations Team, I am writing to request a modification to my upcoming stay at the Grand Horizon Resort. I currently hold a reservation for a Standard King Room for two nights, checking in on May 10 and checking out on May 12 (Booking #GH-99824). Due to a change in my business travel schedule, I would like to extend my stay by one additional night, changing my checkout date to May 13. Additionally, as a loyal Premier-tier member of your Horizon Club program (Membership #88301), I would like to request my complimentary upgrade to a Deluxe Ocean Suite for the duration of my stay, as specified in the membership handbook. Please let me know if there are any additional charges for the extra night under my corporate rate. Thank you for your assistance. Best regards, Tomas Lindstrom ──────── 【Passage 2】 MEMORANDUM TO: Front Desk and Reservations Staff FROM: Amara Okafor, General Manager DATE: April 10 SUBJECT: Special Procedures for Annual Trade Conference (May 12–18) As you know, the Grand Horizon Resort will host the Annual Trade Conference from May 12 to May 18. During this peak period, all our Deluxe Ocean Suites have been block-booked by the conference organizers. Consequently, we must temporarily adjust our loyalty program benefits. Please observe the following guidelines for reservations overlapping with the conference dates: 1. Premier Tier: Complimentary suite upgrades are suspended for stays during this period. Instead, offer these guests an upgrade to an Executive Club Room (subject to availability) or a $50 daily resort dining credit. 2. Elite Tier: Members of our highest tier are still entitled to suite upgrades, provided their reservations were confirmed before April 1. For bookings made on or after April 1, Elite members should be offered the same alternatives as Premier members. 3. Late Checkouts: Standard late checkout privileges for all membership tiers are suspended on May 12 and May 18 to allow housekeeping sufficient time to prepare rooms for incoming conference delegates. Thank you for your cooperation in ensuring a seamless experience for all our guests during this busy week.

【Passage 1】 METROPOLITAN TRANSIT AUTHORITY (MTA) SERVICE NOTICE: TEMPORARY RAIL LINK CLOSURE Please be advised that the Express Shuttle Rail connecting the Central Business District (CBD) to Airport Terminal 1 will be completely suspended from Monday, October 12, through Sunday, October 18, to allow for essential track modernization and signaling upgrades. Alternative Transport Options: • Express Bus Bridge: During this week, the MTA will operate the Line 4A Express Bus directly from CBD Transit Hub Platform 3 to Airport Terminal 2 every 15 minutes. Standard single-use rail tickets and commuter cards will be accepted on this bus service at no additional charge. • Premium Service Vouchers: Under our updated transit guarantee policy, Gold-Tier Annual Transit Pass holders may opt for private transport. The MTA has partnered with Apex Cabs to offer complimentary rides (up to a value of $40 per trip) between the CBD and the airport. To claim this benefit, eligible pass holders must book through the MTA Ride-Share Partner App and present their active gold-tier digital credential to the driver. We apologize for any inconvenience caused during these infrastructure improvements. Regular rail services will resume promptly at 5:00 A.M. on Monday, October 19. ──────── 【Passage 2】 TRANSIT WATCH Commuters Adapt to Rail Suspension By Lena Lindqvist The temporary closure of the Express Shuttle Rail earlier this month presented a significant logistical test for the city's business travelers. From October 12 to October 18, thousands of daily commuters had to find alternative routes to the airport while track upgrades were completed. Despite initial fears of widespread delays, many travelers reported a relatively smooth transition. Tariq, a senior consultant at Veloce Advisory who frequently commutes to the airport, shared his experience. "I had an important client meeting on Wednesday, October 14, and was initially worried about missing my flight," Tariq said. "However, since I hold a Gold-Tier Annual Transit Pass, I was able to arrange a ride with Apex Cabs through the official transit app. The $35 fare was fully covered, and even though the expressway was congested, I arrived with plenty of time to spare." Local taxi companies experienced a massive spike in demand. Representatives from Apex Cabs reported a 25 percent increase in airport bookings during the week of the closure. The MTA's Line 4A Express Bus also saw record ridership, transporting over 12,000 passengers during the seven-day period. According to an MTA spokesperson, the successful deployment of these contingency plans will serve as a model for future infrastructure projects.

【Passage 1】 Maximize Efficiency with Apex Climate Solutions Is your commercial property wasting energy and money? At Apex Climate Solutions, we specialize in comprehensive heating, ventilation, and air conditioning (HVAC) services tailored for large-scale office buildings. Our signature GreenCare Premium Plan is designed to optimize system performance, lower utility bills, and ensure compliance with the latest environmental standards. The GreenCare Premium Plan includes: * Quarterly system inspections and filter replacements * Precision duct sealing and advanced insulation * Smart thermostat installation and zoning calibration * Full compressor overhauls and coolant management * 24/7 priority emergency response with a guaranteed arrival time of under two hours Special Promotion: Establish a new service agreement with us before March 1st and receive a complimentary 10% discount on your first annual system safety inspection fee. Contact our sales office today at info@apexclimate.com to schedule a consultation with one of our certified specialists. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Vanguard Properties Partners with Apex Climate Solutions for Green Upgrades CHICAGO (March 15) — Vanguard Properties, a leading commercial real estate management firm, announced today that it has entered into a strategic partnership with Apex Climate Solutions to upgrade the climate control infrastructure across its downtown office portfolio. The comprehensive service agreement, which was finalized on February 25, covers three of Vanguard’s prominent office assets: Sterling Tower, Meridian Plaza, and Horizon Centre. The primary goal of this partnership is to reduce the carbon footprint of these properties while enhancing indoor air quality for tenants. The green modernization initiative will launch at Vanguard's flagship property, Sterling Tower, where work is scheduled to begin in mid-April. Upgrades at Meridian Plaza and Horizon Centre will follow consecutively over the summer. "By integrating smart climate technology and sealing aging ductwork, we anticipate a 15% reduction in overall energy consumption," said Aisha Rahman, Director of Facilities at Vanguard Properties. "Apex Climate Solutions has a proven track record, and their round-the-clock priority service ensures our tenants will enjoy uninterrupted comfort." ──────── 【Passage 3】 Apex Climate Solutions 100 Industrial Parkway, Chicago, IL 60611 SERVICE WORK ORDER & INVOICE Work Order Number: ACT-98402 Date of Service: April 12 Client: Vanguard Properties Service Location: 455 Market Street Contract Plan: GreenCare Premium Plan Lead Technician: Nikolai Petrov Description of Services Rendered: * Smart Thermostat Installation: Mounted and calibrated new digital thermostats in Zone A (floors 1–15) and Zone B (floors 16–30). Charge: $1,200.00 * Duct Sealing & Insulation: Sealed leaks in main ventilation shafts and applied thermal wrap to secondary ducts. Charge: $2,500.00 * Compressor Overhaul: Disassembled, cleaned, and replaced worn valves on Chiller Unit 2. Charge: $4,300.00 * Emergency Callout (April 10): Responded to an urgent request regarding a minor coolant leak. Arrived in 45 minutes and successfully resolved the issue. Charge: $450.00 Financial Summary: * Subtotal: $8,450.00 * Early Signing Discount: -$50.00 (10% off the $500.00 annual safety inspection fee) * Priority Service Waiver: -$450.00 (Emergency response fee waived under contract terms) * Total Due: $7,950.00 Client Signature: A. Rahman Technician Signature: N. Petrov

【Passage 1】 Sofia Vance [10:15 A.M.]: Hi Rajiv and Tomas. We just got the latest RSVP count for our annual Hope Benefit Gala. We are now at 165 confirmed attendees! Rajiv Patel [10:17 A.M.]: Wow, that's much higher than our initial estimate of 110. Didn't we originally reserve the Summit Gala package at Apex Banquets? Tomas Lindstrom [10:19 A.M.]: Yes, we did. But since we have crossed 150, we should look into upgrading to the Grand Premiere package. It has that charity donation match, which fits our fundraising theme perfectly. Sofia Vance [10:21 A.M.]: Great idea, Tomas. Plus, we'll need the complimentary entry banner for our sponsors. I'll contact Apex Banquets today to request the package change. Rajiv Patel [10:22 A.M.]: Perfect. Let's make sure they update the invoice to reflect the charity donation match. Our chosen charity is the Metropolitan Youth Fund. ──────── 【Passage 2】 Review on VenueRatings.com User: Sofia_V_Tech Date: November 10 Subject: Exceptional service for our annual gala! We recently held our charity gala at Apex Banquets on November 5, and the experience was outstanding. Due to high attendance, we had to upgrade our package late in October, and the staff handled the transition seamlessly. The custom entry banner looked highly professional, and our guests loved the premium multi-course dinner. More importantly, Apex Banquets honored their policy and contributed 5% of our final booking cost directly to the Metropolitan Youth Fund. The only minor issue was that the wireless microphones had some static initially, but their AV technician, Lukas, resolved it within minutes. We will definitely book Apex Banquets again next year! ──────── 【Passage 3】 www.apexbanquets.com/packages Apex Banquets & Events – Package Options * Classic Banquet (Minimum 50 guests) — $45 per person Includes standard buffet dining, basic audio setup (one microphone), and standard table linens. * Summit Gala (Minimum 120 guests) — $75 per person Includes custom 3-course plated dinner, full AV suite (projector, stage lighting, wireless microphones), and a dedicated event coordinator. Enjoy a 10% discount on total venue rental if booked 3 months in advance. * Grand Premiere (Minimum 200 guests) — $110 per person Includes premium multi-course dinner, full AV suite, live streaming setup, complimentary custom entry banner, and a 5% donation match to a registered charity of your choice. Booking Policies: - We require a final headcount adjustment at least 14 days prior to the event. - Upgrades to a higher package can be accommodated up to 7 days before the event date. - All charitable donations are processed within 30 days following the event date.

【Passage 1】 To: Tomas Lindqvist <tlindqvist@velotech.com> From: Aisha Patel <apatel@nexusmedia.com> Date: October 2 Subject: Draft Release - Apex Software Acquisition Hi Tomas, Attached is the revised draft of the press release for the Apex Software acquisition. As we discussed on the phone yesterday, we have adjusted the official announcement date from October 10 to October 15. This allows us to secure the necessary compliance sign-offs from the regulatory board, which are expected on October 14. Please review the quoted statement from your CEO on page 2. If everything looks good, please give me the green light by Friday so I can prepare the media kits. Also, please remind your staff about the standard embargo. We want to ensure that no information leaks on professional networking sites or personal blogs beforehand. Best regards, Aisha Patel Senior PR Consultant, Nexus Media ──────── 【Passage 2】 MEMORANDUM To: All VeloTech Employees From: Tomas Lindqvist, VP of Communications Date: October 3 Subject: Strict Confidentiality: Upcoming Corporate Announcement As we prepare for a major corporate milestone, I am writing to remind everyone of our strict communication protocols. On October 15, we will officially share some exciting news regarding our market expansion efforts. Until the press release is publicly distributed on that day at 9:00 AM, this transaction remains strictly confidential. Employees are prohibited from discussing this matter with anyone outside the organization, including clients, family members, or on social media platforms. Should you receive any inquiries from journalists or industry analysts, do not comment. Instead, immediately forward their emails or transfer their calls to our external media representative, Aisha Patel at Nexus Media (apatel@nexusmedia.com). To address your questions about how this development will affect our internal operations, we will host a company-wide town hall meeting on October 16 at 10:00 AM in the main auditorium. Thank you for your cooperation in maintaining our corporate integrity. ──────── 【Passage 3】 FOR IMMEDIATE RELEASE VeloTech Secures Acquisition of Apex Software COPENHAGEN – October 15 VeloTech, a leader in smart logistics solutions, today announced its successful acquisition of Apex Software, a pioneer in route-optimization technology, in an all-cash transaction valued at €45 million. The integration of Apex Software’s proprietary algorithms will allow VeloTech to enhance its fleet management platform, providing clients with real-time delivery adjustments. As part of the agreement, Lena Sorensen, the founder and CEO of Apex Software, will join VeloTech’s executive board as Chief Technology Officer, effective November 1. "This acquisition represents a pivotal step in our growth strategy," said Tomas Lindqvist, VP of Communications at VeloTech. "By combining our hardware with Apex's software, we offer an unmatched end-to-end solution." A live webcast for investors and media will be held today at 11:00 AM CET. To register, please visit the investor relations portal on the VeloTech website. Media Contact: Aisha Patel Nexus Media apatel@nexusmedia.com