ข้อสอบฝึก TOEIC การอ่าน ชุดที่ 3

Dear Mr. Lukas, Thank you for choosing the Grand Plaza Hotel for your upcoming corporate dinner on November 15. We are pleased to confirm that we have updated your reservation to include the additional AV equipment you requested. (1) __________, we have also reserved the executive banquet hall for your group instead of the standard dining room to accommodate your larger guest list. Please note that the final headcount must be submitted by November 8. (2) __________ we receive this information, our catering team cannot finalize the menu preparation. (3) __________. Finally, please review the attached updated invoice. If you have any further questions, please do not hesitate to contact (4) __________. Sincerely, Aisha Rahman Events Coordinator

MEMORANDUM To: All Staff From: Rajiv Patel, Logistics Coordinator Date: October 8 Subject: Transition to New Courier Service Starting next Monday, we will officially transition to Global Express for all international shipments. This change (1) to reduce our average shipping times by 20 percent. Please note that the physical process for preparing packages remains largely unchanged. (2), you must now use the new online portal to generate all shipping labels. (3) Please contact Rajiv in Logistics if you experience any problems (4) the new portal.

To all tenants of the Oakridge Commercial Center, please be advised that the building's central heating and cooling system will undergo its annual safety inspection on Saturday, October 14. (1) _______ this time, technicians from Apex Climate Solutions will be testing all main units. Consequently, there will be no climate control available in the building from 8:00 A.M. to 4:00 P.M. (2) _______. We recommend that tenants who plan to work over the weekend make alternative arrangements. Additionally, please ensure that all windows remain securely closed (3) _______ the maintenance is being performed. We apologize for any inconvenience this temporary disruption may cause and appreciate your cooperation in keeping our building safe and (4) _______. - Sofia Varga, Facilities Manager

The annual Apex Charity Gala is scheduled to take place on November 12 at the Grand Horizon Hall. This year, the event will highlight our community partners and celebrate the outstanding contributions of our employees. Organizing committee head Aisha Vance has announced that ticket sales will begin next Monday. (1) _______, all proceeds from the ticket sales will be donated directly to local youth education programs. The committee is also seeking volunteers to assist during the evening. (2) _______ who help for at least two hours will receive a complimentary gala t-shirt. (3) _______. Please register on the company intranet by the end of this week if you wish to participate. We look forward to (4) _______ our shared success while supporting a worthy cause.

To: Tomas Vance <tvance@apexpack.com> From: Aisha Rahman <arahman@apexpack.com> Date: October 12 Subject: Draft Press Release: GreenWrap Initiative Hi Tomas, I have attached the draft press release for our upcoming GreenWrap packaging launch. Could you please review the executive quotes attributed to our CEO, Sofia? We want to ensure her comments align perfectly with our global sustainability messaging. Additionally, our design team has uploaded the high-resolution product images to the shared marketing folder. Please select two photos to accompany the release. If you have any revisions, please send them to me by Wednesday afternoon so we can distribute the finalized release to media outlets on Thursday morning. Best, Aisha

MEMORANDUM TO: All Customer Support Staff FROM: Aisha Bello, HR Director DATE: October 5 SUBJECT: Updated Weekend Shift Selection Process Starting next month, we are transitioning to an automated system for weekend shift assignments. Previously, staff members emailed their scheduling preferences directly to department supervisors. Effective immediately, all preferences must be submitted through the newly launched Employee Portal (EP) under the "My Schedule" tab. The portal will open for submissions on the first of each month and close on the fifteenth. To ensure fairness, assignments will be finalized based on submission order and seniority. Anyone who misses the deadline will be automatically assigned to any remaining open shifts. Thank you for your cooperation during this transition.

IMPORTANT ANNOUNCEMENT: Return and Refund Policy Update Starting November 1, Apex Home Goods will implement updated guidelines for all merchandise returns and order cancellations. Under the new policy, customers requesting a full refund for defective items must present the original purchase receipt within 30 days of delivery. [1] For orders canceled before shipment, the funds will be credited back to the initial payment method within three business days. [2] However, for items returned via mail, processing may take up to ten business days from the date the package arrives at our warehouse. [3] Please note that promotional items purchased using special discount coupons are eligible only for store credit, not cash refunds. [4] For inquiries regarding active order tracking or to request a prepaid shipping label for an eligible return, please contact our customer support team led by Sofia Vance at support@apexhomegoods.com. We appreciate your cooperation as we streamline our inventory systems.

Greenfield Dining Group (GDG) has officially launched its Premier Corporate Catering Circle, a membership program designed to streamline food services for local businesses. According to GDG's Regional Events Director, Carmen Ortiz, the initiative aims to simplify the ordering process for large-scale corporate gatherings. Members of the Circle will gain access to an exclusive online portal where they can schedule deliveries, customize menu selections, and manage billing from a single dashboard. Additionally, the program offers guaranteed priority delivery within a thirty-minute window for all orders placed at least twenty-four hours in advance. To celebrate the launch, GDG is hosting an appreciation luncheon on November 12 at its flagship downtown restaurant. Representatives from registered companies are invited to sample upcoming seasonal dishes and meet the culinary team. Although the introductory registration fee is waived until the end of this month, standard annual membership rates will apply starting December 1.

Are you tired of unpredictable transit times for your overseas shipments? GlobalLink Express offers premium international delivery services designed specifically for modern enterprises. Whether you are shipping critical contract documents or delicate product prototypes, our expedited courier network ensures your packages reach their destination safely and on schedule. With our signature "Priority Customs Clearance" feature, we manage all import documentation beforehand to prevent costly administrative delays at international borders. Additionally, every shipment includes real-time GPS tracking and instant mobile alerts, allowing you to monitor your package's journey from pickup to final delivery. For companies with high-volume shipping needs, we offer customizable enterprise accounts that include discounted rates and a dedicated logistics coordinator to manage your account. Sign up for a free trial account on our website by the end of this month to receive a fifteen percent discount on your first three shipments. Experience the difference that reliable, stress-free shipping can make for your business operations. "GlobalLink Express has completely transformed our supply chain reliability." — Aisha Al-Mansoori, Operations Director at VeloTech.

FOR IMMEDIATE RELEASE Apex Facilities Group Upgrades HVAC Systems at Pioneer Tower SPOKANE — October 12 — Apex Facilities Group today announced a comprehensive modernization project for the heating, ventilation, and air conditioning (HVAC) systems at the Pioneer Tower commercial complex. Under the leadership of Facilities Director Aisha Vance, the three-month initiative will replace outdated cooling towers with state-of-the-art, energy-efficient units. The upgrade is designed to reduce the building's overall electricity consumption by twenty percent while significantly improving indoor air filtration. Additionally, the new system features automated climate sensors that adjust temperatures dynamically based on room occupancy. To minimize disruption to tenants, installation work will be carried out exclusively during weekend hours. According to Ms. Vance, the project is scheduled to begin on November 4 and is expected to conclude by early February. During this period, building occupants will experience no planned power or climate control outages during regular business hours. For more details regarding the installation schedule, tenants may contact the building management office.

Hesperia Technologies Annual Charity Drive & Community Day Itinerary Date: Friday, October 14 Schedule of Activities: 08:30 – 09:00 | Registration and Welcome Breakfast Location: Main Lobby Coordinator: Aisha Rahman Details: Sign in, collect volunteer t-shirts, and enjoy light refreshments. 09:00 – 11:30 | Sorting Donated Goods Location: Warehouse Bay B Coordinator: Lukas Novak Details: Organize non-perishable food items and winter clothing collected during the past month. 11:30 – 13:00 | Networking Lunch & Partner Presentation Location: Executive Dining Room Coordinator: Mei-Ling Chen Details: Catered buffet lunch featuring a short address by the director of the City Food Bank. 13:00 – 15:30 | Packaging and Loading Location: Loading Dock 4 Coordinator: Diego Alvarez Details: Box the sorted items and load them onto the transport vehicles for delivery. 15:30 – 16:00 | Wrap-up Ceremony & Volunteer Raffle Location: Main Lobby Coordinator: Aisha Rahman Details: Conclude the day with closing remarks and a prize drawing for participants. Note: All participants must wear closed-toe shoes for safety in the warehouse and loading dock areas.

[10:02 AM] Aisha: Hi everyone, the national press release for the Eco-Flow system goes out tomorrow. Are the media kits ready? [10:04 AM] Tomas: Yes, I've finished the press release copy and compiled the high-resolution product images. I'm just waiting for Mei-Ling's final layout. [10:05 AM] Mei-Ling: I am almost done formatting the PDF. I just need to verify one detail. Did we decide to include the price sheet in the main press kit, or is that upon request? [10:07 AM] Aisha: Let's keep the pricing sheet separate. We only want to share it with retail partners and major media outlets that explicitly request it. [10:08 AM] Mei-Ling: Got it. I'll exclude it then. I can export the final media kit package now. [10:10 AM] Tomas: Excellent. Let's get everything uploaded to our online press room. [10:11 AM] Aisha: Wait, I'm on it. Let's make sure the embargo time is clearly marked as 6:00 AM Eastern Time tomorrow. [10:13 AM] Tomas: Don't worry, I've already set the distribution system to hold it until then. [10:15 AM] Aisha: Perfect. I'll handle the upload.

Title: Review of WorkAlign HR Suite Posted by: Aisha Rahman, HR Director Date: October 14 We recently adopted the WorkAlign platform to streamline our recruitment and onboarding procedures within the design department. Previously, coordinating interview schedules among our busy creative directors involved endless back-and-forth emails. By using WorkAlign’s synchronized calendar module, we were able to iron out these scheduling conflicts immediately. That said, the software is not without its flaws. The automated background screening tool, which was advertised as a same-day service, took nearly four business days to return results. This delay almost caused our top candidate for the senior designer role to accept another offer. Fortunately, we managed to finalize the contract just in time. On a positive note, the digital onboarding portal is outstanding. We utilized it last week to welcome three new graphic designers. They completed all their tax forms and policy acknowledgments before their first day, allowing them to jump straight into active projects. If the developers can resolve the screening delays, this product will be indispensable.

Apex Supply Solutions: Order & Refund FAQ How do I modify an order after it has been placed? Once an invoice has been generated, orders cannot be altered online. If you need to make changes, please contact our support team within two hours of receiving your order confirmation email. After this window, the shipment will enter the processing stage, and any unwanted items must be returned under our standard return policy. What is your policy on defective merchandise? We offer a 90-day comprehensive warranty on all catalog items. If you receive a damaged or defective product, please utilize our online tracking portal to initiate a return. Select 'Defective Item' as the reason, and upload a digital copy of your original receipt. Once approved, a replacement will be dispatched at no additional charge, and we will waive the return shipping fee. How are promotional discounts applied to returns? If you applied a bulk discount coupon to an order and return only a portion of that order, the refund amount will be adjusted. The discount is contingent on the total order value remaining above the specified threshold. If a partial return drops the remaining order value below that threshold, the discount will be retroactively forfeited, and the refund will reflect the difference.

【Passage 1】 Dear Mr. Meyer, I am writing regarding our upcoming annual banquet scheduled for November 18 in your Grand Ballroom. Our organization recently upgraded its corporate membership to the "Elite Executive" tier, and I want to ensure our reservation benefits are updated accordingly. First, we need to adjust our catering selection. We initially requested the Standard Buffet for 120 attendees, but we would like to switch to the Premium Organic Plated Menu. Based on our RSVPs, our guest count has decreased to 95. According to the membership welcome pack, this tier change should waive any late modification fees, provided we finalize this more than four weeks prior to the event. Additionally, could you confirm if we qualify for the complimentary audio-visual equipment package under this new tier? We will require three wireless microphones and a high-definition projector setup. Thank you for your assistance. I look forward to receiving the revised invoice. Sincerely, Aisha Al-Jamil Events Director, Global Trade Council ──────── 【Passage 2】 To: All Banquets, Front Desk, and Event Coordination Staff From: Carmen Ortiz, General Manager Date: October 1 Subject: Updated Corporate Membership Benefits and Catering Guidelines Please be advised that starting October 1, Grand Vista Resort has revised its corporate membership benefits and catering policies. Please consult these updated guidelines when processing reservations and modifications. Membership Tier Benefits: • Silver Tier: 5% discount on venue rental. Standard AV package available at a 10% discount. Catering changes must be made 6 weeks in advance to avoid a $200 modification fee. • Gold Tier: 10% discount on venue rental. Complimentary Standard AV package (includes 1 projector and wired microphone). Catering changes allowed up to 4 weeks in advance without fee. • Elite Executive Tier: 15% discount on venue rental. Complimentary Premium AV package (includes unlimited wireless microphones, high-definition projector, and dedicated technician). Catering modifications allowed up to 3 weeks in advance without fee. Catering Package Restrictions: • Standard Buffet: Minimum 50 guests. • Premium Organic Plated Menu: Minimum 100 guests. If the guest count falls below 100, a $15 per-person surcharge applies to the remaining attendees to cover specialized ingredient sourcing. • Custom Chef's Tasting: Minimum 30 guests. Requires 6 weeks' advance booking. Please apply these updates immediately. Ensure all revised invoices reflect these tiered discounts and surcharge rules where applicable.

【Passage 1】 METROPOLITAN PORT AUTHORITY PUBLIC NOTICE: TEMPORARY CARGO TERMINAL CLOSURE AND REROUTING Planned infrastructure upgrades at the Al-Jamil Cargo Terminal (Terminal 3) will take place from October 12 through October 18. During this seven-day window, all scheduled arrivals and departures of commercial freight at Terminal 3 will be suspended. To minimize disruption to regional supply chains, all shipping operations will be temporarily redirected to the North Cargo Hub (Terminal 5). Please note the following procedural adjustments at the temporary facility: • Standard Dry Goods: Handled at Gates 1 through 3. No pre-registration or advanced booking is required. • Oversized Machinery (exceeding 5 metric tons): Must be processed exclusively at Gate 4. Due to limited crane availability, carriers must submit an online reservation at least 24 hours prior to arrival, and physical check-in must be completed by 4:00 PM daily. • Temperature-Sensitive Items (perishables & pharmaceuticals): Diverted to Sector B (refrigerated storage). Please be advised that Sector B facilities incur a mandatory $150 environmental climate-control fee per container. • Express Courier Envelopes: Handled at the main reception desk of Terminal 5. Normal operations at Al-Jamil Cargo Terminal will resume at 6:00 AM on October 19. Thank you for your cooperation as we improve our regional logistics infrastructure. ──────── 【Passage 2】 GLOBAL LOGISTICS WEEKLY Logistics Firms Pivot Amid Port Upgrades October 5 The upcoming one-week closure of the Al-Jamil Cargo Terminal has prompted regional shipping firms to adjust their routing strategies. While some mid-sized operators have chosen to pause local deliveries during the maintenance window, Vanguard Freight Solutions is taking a more proactive approach. Tariq, operations director at Vanguard Freight Solutions, announced yesterday that the firm will maintain its full delivery schedule despite the logistical hurdles. "We have two major high-priority contracts scheduled between October 12 and 18," Tariq stated. "The first is a shipment of industrial wind turbine components, weighing 8 metric tons each, destined for an offshore clean-energy project. The second is a time-sensitive delivery of organic farm-fresh berries that must remain chilled throughout transit." To accommodate these, Vanguard has already updated its driver manifests and route maps. Tariq added that although the temporary facility changes at the North Cargo Hub will result in minor additional operational expenses for the company, maintaining client trust is Vanguard’s highest priority.

【Passage 1】 Vortex Air Solutions: Breathe Easy, Work Better Is your office air as clean as it could be? Vortex Air Solutions offers premier commercial HVAC maintenance and air filtration upgrade programs tailored for modern corporate facilities. Our popular service tiers include: • Standard: Quarterly inspections, belt replacements, and basic dust filtration. • Premium: Bi-monthly inspections, coil cleaning, and high-efficiency particulate air (HEPA) upgrades. • Eco-Guard: Monthly inspections, advanced carbon filtration featuring our patented AeroClean 5000 filters, and real-time digital air quality reports. Exclusive Promotion: Clients who sign a two-year service agreement for any plan before March 1st will receive a complimentary full-system duct cleaning (a $1,200 value) and free smart sensor installations. Contact our corporate accounts team at contact@vortexairsolutions.com to schedule an initial facility assessment. ──────── 【Passage 2】 FOR IMMEDIATE RELEASE Apex Properties Announces Partnership for Green Spaces Initiative CHICAGO—February 18. Apex Properties, a leading provider of premium commercial office spaces, today announced a major upgrade to the indoor climate and air quality systems across its entire real estate portfolio. In alignment with its new "Green Spaces Initiative," Apex Properties has finalized a landmark two-year partnership agreement with Vortex Air Solutions. Under this agreement, Vortex Air Solutions will deploy its highest-tier Eco-Guard maintenance and filtration system across all Apex-managed buildings. According to Sofia Alvarez, Director of Facilities at Apex Properties, the upgrade is designed to ensure the healthiest possible environment for tenants. "We are starting this rollout at our flagship Oakridge Business Center in early March, with our three remaining regional corporate plazas scheduled to transition to the Eco-Guard system by June 30," said Alvarez. The initiative is expected to reduce dust particles and energy consumption significantly. ──────── 【Passage 3】 Vortex Air Solutions COMMERCIAL SERVICE RECORD Client: Apex Properties Service Location: Oakridge Business Center, Suite 400 Service Date: March 12 Lead Technician: Tariq Vance Work Performed: - Completed baseline facility inspection and calibrated HVAC fan speeds. - Installed digital smart sensors throughout common areas and office bays. - Replaced standard air filters with AeroClean 5000 carbon filters in all main intake units. - Performed full-system duct cleaning. Billing & Contract Notes: - Service Tier: Eco-Guard (Year 1 of 2) - Duct cleaning fee: $0.00 (Promo Code: VTX-PROMO2YR) - Sensor installation fee: $0.00 (Promo Code: VTX-PROMO2YR) - Next scheduled monthly inspection: April 12 Technician Signature: Tariq Vance Client Representative Signature: Sofia Alvarez

【Passage 1】 **Aisha (9:15 A.M.)** Did we finalize the catering package for the Zephyr Dynamics product launch next Friday, October 20? **Diego (9:17 A.M.)** Yes, I selected the 'Grand Gala' package from Elite Catering & Events. We requested hot hors d'oeuvres, but they noted they might need to adjust specific menu items depending on seasonal availability. **Sofia (9:19 A.M.)** Make sure they know we have at least 15 vegetarian guests attending. Aisha, could you write them an online review after the event? They offered a 10% loyalty discount on our next booking if we post feedback on their site. **Aisha (9:22 A.M.)** Will do. I'll also message them today to confirm the premium audio-visual add-on we discussed. ──────── 【Passage 2】 **Review Site: Corporate Event Ratings** **Reviewer:** Aisha K., Summit Planners **Rating:** ★★★★☆ **Date:** October 24 We hired Elite Catering & Events for a product launch event on October 20. The food was excellent, especially the hot appetizers. However, as they had warned us, they had to substitute the stuffed mushrooms with spinach tarts. Fortunately, our vegetarian guests still enjoyed them. My only major complaint is that the AV equipment we rented through their premium tech add-on arrived 45 minutes late, which delayed our sound check. Customer service was very responsive, though, and promised to email us a voucher code to waive the service fee for our next event. Overall, a solid choice for corporate gatherings. ──────── 【Passage 3】 **Elite Catering & Events — Frequently Asked Questions** **Q: What is your menu substitution policy?** For our 'Grand Gala' and 'Executive Buffet' packages, any ingredient substitutions due to seasonal availability will be of equal value. We guarantee that dietary restrictions (e.g., vegetarian, gluten-free) specified at least five days in advance will be accommodated with suitable alternatives. **Q: What are your technical add-on options?** We offer basic and premium audio-visual (AV) packages. The premium package includes a dedicated technician on-site. Note that a standard 5% service fee is applied to all AV rentals. If any rental equipment is delayed by more than 30 minutes, this service fee is fully waived via a digital voucher. **Q: How do promotional discounts work?** Feedback promotions (such as our 10% review discount) cannot be combined with service fee waivers or other special offers. Only one promotional code or voucher may be applied per reservation.

【Passage 1】 Dear Sofia, I just received an advance draft of the upcoming product review from TechVantage editor, Lukas Wagner. While he is highly impressed with the sleek design and the accuracy of the heart-rate monitor, he raised a significant concern regarding the battery life. Specifically, when the GPS tracking is active, the battery drains in under three hours, whereas our marketing materials claim up to eight hours of active use. Lukas mentioned that if this issue is not resolved, he cannot award us the "Editor's Choice" distinction in the article scheduled for their November issue. He has agreed to hold off on finalizing his review until we can provide an update, but we must respond to him by October 18. Let me know how you want to proceed. Best regards, Tariq Al-Jamil Senior Consultant, Apex PR ──────── 【Passage 2】 MEMORANDUM TO: Public Relations Team, Product Development Team FROM: Sofia Lindqvist, Director of Corporate Communications DATE: October 13 SUBJECT: Action Required: AeroFit 500 Launch Adjustment Following the feedback shared by Tariq Al-Jamil yesterday regarding the TechVantage draft review, we must take immediate action. The product development team has confirmed that a firmware patch, version 2.1 (PowerSave), is currently in final testing and successfully resolves the battery drain during active tracking. To ensure this patch is pre-installed on all retail units before they leave our warehouse, we must postpone our scheduled product release. The launch will be delayed by exactly two weeks from our original target date. This adjustment will also allow us to ship a prototype with the updated firmware to Lukas Wagner by October 16, well ahead of his deadline. Please suspend all promotional materials showing the old date and coordinate with our distributors regarding the new shipping timeline. ──────── 【Passage 3】 VELOMOTION MEDIA ROOM Velomotion Announces Official Release Date and Early Praise for AeroFit 500 October 28 Velomotion is thrilled to announce that the highly anticipated AeroFit 500 smart band will officially hit retail shelves and online stores on November 15. Designed for endurance athletes, the AeroFit 500 offers state-of-the-art health tracking and seamless connectivity. Ahead of its public launch, leading technology publication TechVantage has published an exclusive review of the device. Editor Lukas Wagner writes, "With the newly optimized PowerSave firmware, the AeroFit 500 delivers outstanding performance, easily sustaining long-distance workouts without compromising on battery life. It is a must-have tracker that thoroughly deserves our Editor's Choice award." Pre-orders are now open on our official website, with free express shipping for all orders placed before November 10.